Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotI am enjoying using Zoopla
I am enjoying using Zoopla. It is very easy to use and navigate through.And the suggested properties are spot on.
Miss · 24 March 2021
Agent replied · 26 October 2024
Hi Carla,Many thanks for your 4 star review. It's great to hear that you like our website this much and that you find it easy to navigate. We hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotOut of 4 agencies i was contacted by 1…
Out of 4 agencies i was contacted by 1 where as the remaining three didn't even bother to contact me.
MOHAMMAD · 24 March 2021
Agent replied · 26 October 2024
Hi Mohammad,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site did not respond in a prompt manner. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIt would improve a lot if you add a add a function to hide not wanted properties and save to one's profile, also increase the price subdivisons of price levels (maybe leave the user input the value)
It would improve a lot if you add a function to hide not wanted properties and save to one's profile.
Gean · 18 March 2021
Agent replied · 26 October 2024
Hi Gean, Many thanks for your 4 star review. It is great to hear you've had such a great experience using our website. We hope we'll continue to help you with all things property related.Furthermore, we're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions. Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI have had no reply from any estate…
I have had no reply from any estate agents for the properties I have asked to look at
Peter · 10 August 2021
Agent replied · 26 October 2024
Hi Peter, Thanks for taking the time to leave us a review.We’re really sorry to hear some of the agents you tried to contact via our site haven't responded. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla are very good for keeping you…
Zoopla are very good for keeping you informed of the properties that come on the market as it comes on.
Karen · 14 March 2021
Agent replied · 26 October 2024
Hi Karen,Thanks so much for leaving us a 4 star review. We're happy to hear you like our alerts feature. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
Trustpilotpls l need a 3 or 4 bed room flat…
pls l need a 3 or 4 bed room flat around old ham Manchester, l have all the requirments.
EGBUNIWE · 29 May 2021
Agent replied · 26 October 2024
Hi Egbuniwe,Thank you so much for leaving us a 5 star review and we hope you find a property soon.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI using Zoopla more than 7 years it's…
I using Zoopla more than 7 years it's great app before renting or buying house you can get good roughly idea.
Shafiq · 10 December 2020
Agent replied · 26 October 2024
Hi Shafiq,Thank you for leaving us a 5 star review. It's great to hear that you like our app this much and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotCreating email alerts negates the need…
Creating email alerts negates the need to then troll through listings so works very well for me as a snapshot
Veronica · 2 March 2021
Agent replied · 26 October 2024
Hi Veronica, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far and you like our property alerts feature. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhen we check online that time we show…
When we check online that time we show in available status. and after nothing to do.
Piyush · 3 December 2021
Agent replied · 26 October 2024
Hi Piyush,Thank you for taking the time to leave us your review.We'd like to assist you with your property search and we will now message you directly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotProperty market currently moving very…
Property market currently moving very fast so getting notifications of suitable properties helped greatly in getting in quick
Kate · 29 July 2021
Agent replied · 26 October 2024
Hi Kate,Thank you very much for leaving us a 5 star review. It is fantastic to hear you find our property alerts so useful and we hope you find a suitable property soon. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotIt got variety of options to Browse…
It got variety of options to Browse through the only thing I never see was no deposit or a low rent
Paulette · 3 December 2020
Agent replied · 26 October 2024
Hi Paulette, Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you like our website, and we hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIt is very easy to locate your ideal…
It is very easy to locate your ideal properties and trace back what you have saved.
Richard · 29 November 2021
Agent replied · 26 October 2024
Hi Richard,Thanks for leaving us a 4 star review. We're really glad to hear you find our site easy to use. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Good luck in your search!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotMore filters please?
Would like to filter on number of bathrooms - need 1 main & 1 ensuite but cant explictly do this?
Colin · 23 February 2021
Agent replied · 26 October 2024
Hi Colin, Thanks so much for leaving us a 4 star review. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotSearch doesn’t work
Search doesn’t work. Unsubscribed a number of times but still get bombarded with useless suggestions that don’t match my criteria. Poor
Poonam · 26 November 2020
Agent replied · 26 October 2024
Hi Poonam,Thank you for your review. We're really sorry to hear about your bad experience with our property alerts and we'd like to discuss this further with you.We will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery efficient & quick response !
Very efficient & quick response to my enquiries! Very helpful indeed, very happy with the service they give, very impressed!!
Anthony · 20 February 2021
Agent replied · 26 October 2024
Hi Anthony,Thanks so much for leaving us a 4 star review. We're really glad to hear you have had a good experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI like the app but no one getting back…
I like the app but no one getting back to you and they could be more clear on advertising as well.
Naomi · 24 November 2020
Agent replied · 26 October 2024
Hi Naomi, Thanks so much for leaving us a 3 star review and we're happy to hear you like our app. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Also, our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you see any incorrect listings, here is a Help Centre article that will guide you how to report them it step by step:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe site is easy to navigate
The site is easy to navigate, great filters and excellent information about expected costs involved in the purchase of a property.
Sam · 23 November 2020
Agent replied · 26 October 2024
Hi Sam,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you find our site easy to navigate & informative, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotWe haven’t had any notifications on…
We haven’t had any notifications on houses for rent near us yet after we put in all our details.
Jo · 8 May 2021
Agent replied · 26 October 2024
Hi Jo, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI applied for 2 flats in Rochester & I…
I applied for 2 flats in Rochester & I still haven’t had a response. You have a poor service
Jason · 8 May 2021
Agent replied · 26 October 2024
Hi Jason, Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We’re really sorry to hear the agents you tried to contact via our site haven't responded. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFind a house - what my house is worth
Still looking for the right house to buy, using your advice for this, and the estimated value, has been sooo helpful.
Ken · 16 November 2020
Agent replied · 26 October 2024
Hi Ken and Maureen,Thank you so much for your comments and for leaving us your kind review. It is great to hear you like our site this much and we hope we'll continue to assist you with all things property related. You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help center article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre where you may find a designated section for property seekers and property owners:https://help.zoopla.co.uk/Best luck finding your dream home!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGood stuff
Good stuff, great functions and very easy to use compared to other sites with similar services.
Kristoffer · 23 November 2021
Agent replied · 26 October 2024
Hi Krisoffer,Thank you very much for leaving us a 5 star review. We hope we'll continue to help you with all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
Trustpiloteasy to use and access
easy to use and access. If could provide the hyperlinks to access the school information, it will be more user-friendly.
LO · 13 February 2021
Agent replied · 26 October 2024
Hi Lo Yuen Yan,Thank you very much for leaving us a 4 star review and for your valuable feedback. We're pleased to hear you find our site easy to use, and we hope it continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's anything we can do to help you with in the future, be sure to visit our Help Centre where you may find designated sections for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotWould like to see more homes in the…
Would like to see more homes in the area and more updates on houses that are for sale just saying
John · 12 February 2021
Agent replied · 26 October 2024
Hi John,Thank you so much for taking the time to leave us your feedback. You can receive alerts for properties as they become available via either email or push notification from our app.The following help centre article helps you understand how to set these alerts up, depending on which platform you use most frequently: https://help.zoopla.co.uk/hc/en-gb/articles/360005969458Please note you can create as many alerts as you wish, each for a different area.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
Trustpilotit's a very intuitive site and i…
it's a very intuitive site and i especially like the listing history. everything is accessible on one page.
Thomas · 11 July 2021
Agent replied · 26 October 2024
Hi Thomas, Many thanks for your 5 star review. It is great to hear you've had such a great experience using our site, and we hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
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