Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotWorks well
Works well most of the time, it's a shame that there's not more filters or things you could add in the search boxes
Chris · 22 October 2020
Agent replied · 26 October 2024
Hi Chris,Thank you for sharing your suggestion with us and for leaving us a 4 star review. We're happy to hear that you like our site, and we hope we'll continue to help and support you in all things property related.We also have a large database of qualified agents who can help you with your property search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotWonderful website!
Wonderful website, helps you easily search the right home and at the right price and can easily compare houses. Really helpful!
Ed · 13 April 2021
Agent replied · 26 October 2024
Hi, Thanks so much for leaving us a 5 star review. We're happy to hear you like our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot very good
Not very good. Not enough pictures inside the properties and they don't get back to you when you enquire about units
Dave · 11 April 2021
Agent replied · 26 October 2024
Hi Dave,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site. The agents should also be able to supply you with more photos of the properties you are interested in if available. If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI contacted twice about viewing a…
I contacted twice about viewing a house, lots of emails about my experience no emails about the house or a viewing.
Sarah · 11 April 2021
Agent replied · 26 October 2024
Hi Sarah,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotUsually use Zoopla for property…
Usually use Zoopla for property searching however when recently trying to search they’ve never got back to us even when calling. So..no property
Miss · 16 October 2020
Agent replied · 26 October 2024
Hi Rachel-Ann,Thank you for leaving us your 3-star review and we're very sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotDon’t get back in touch with you when…
Don’t get back in touch with you when you ask them to waste of good time and there properties not worth them money
Paul · 12 October 2020
Agent replied · 26 October 2024
Hi Paul,Thank you for your review. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotCovers all aspects of buying and selling.
The best property web site for me because it gives so much information about all aspects of buying and selling.
Ms · 21 June 2021
Agent replied · 26 October 2024
Hi Brenda, Thank you very much for leaving us a 5 star review. We're really happy to hear you think we're the best property website and we hope we'll continue to help you with all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat site to use
Such a self explanatory site to use. Love that the new properties get updated daily. Perfect when looking for a new place
Shelby · 10 January 2021
Agent replied · 26 October 2024
Hi Shelby,Thank you for leaving us a 5 star review. It's great to hear that you like the services we offer, and we hope we'll continue to help and support you in all things property related.If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIs very easy to access into the…
Is very easy to access into the application, to navigate in it and find many of the properties you are looking for.
Maria · 9 January 2021
Agent replied · 26 October 2024
Hi Maria,Thank you for sharing your feedback with us and for leaving us a 4 star review. It's great to hear that you find our site easy to access, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotSearch criteria does not allow you to select bungalow
We are after a bungalow but the search criteria does not allow you to selectbungalow so lots of houses and flatssent through
L.S.Wooller · 6 January 2021
Agent replied · 26 October 2024
Hi L. S. Wooller,Thank you so much for your comments and for leaving us a 4 star review. You can search for bungalows, or any other property type easily on the website and app. Here is a help centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617Please be aware that if there are no current listings for bungalows in your search area/criteria, then this option will not appear.You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as bungalow. You can search for exact phrases using quotation marks such as "ground floor"; to exclude a term you can prefix it with ‘-’ for example -flat.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotGood range of properties BUT although…
Good range of properties BUT although you can filter things out, it still displays shared or student accommodation. These filters need fixing
A_a_k · 4 January 2021
Agent replied · 26 October 2024
Hi,Thank you for sharing your feedback with us and for leaving us a 3 star review.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties, when uploading their properties to Zoopla we request they mark the property as ‘shared accommodation’ if this is the case but unfortunately it seems sometimes this is not done resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing error’ option on the right hand side of the page. We will then investigate the issue further by speaking to the agent advertising the property.In the meantime you can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -student or -shared.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotYour app is good very resourceful for…
Your app is good very resourceful for someone who is a potential first time buyer
Manfred · 10 April 2022
Agent replied · 26 October 2024
Hi Manfred,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our app and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotOnly an idiot would trust Zoopla's…
Only an idiot would trust Zoopla's valuations, identical houses in the same streets vary wildly. Zoopla should be avoided as a valuation tool.
Polly · 28 September 2020
Agent replied · 26 October 2024
Hi Polly, Thanks for leaving us a review and we're really sorry to hear you feel this way about our website. The house price estimates shown on our site are based on a property being in average condition. There is no fixed price for a home - the range shows the estimated variance around the estimated price for the property. The potential selling price will depend upon a range of factors including local market conditions, property condition and the requirements of the seller i.e if they want to achieve a quick sale. The size of the estimated range will vary depending on the level of data available about the subject property and therefore the accuracy of the estimate.If you believe that the estimate for your property is inaccurate please get in touch with us via the below link and we will assist you further:https://help.zoopla.co.uk/hc/en-gb/requests/newPlease bear in mind that our estimates are not formal valuations and shouldn’t be used as such. They provide a guide to the value of a home only and should be supplemented with additional research and/or professional advice. If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotCompletely satisfied with Zoopla
Completely satisfied with Zoopla, they send me alerts regularly and it all fits my criteria.
Georgina · 8 April 2022
Agent replied · 26 October 2024
Hi Georgina,Many thanks for your 5 star review. It is great to hear your feedback and that you find our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotGreat for searching but terrible on…
Great for searching but terrible on updates Properties no longer available are still on there
Deborah · 8 April 2022
Agent replied · 26 October 2024
Hi Deborah,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFound Zoopla invaluable to find my next…
Found Zoopla invaluable to find my next home, regular updates and covered the prices and area information well.
Lynette · 21 October 2021
Agent replied · 26 October 2024
Hi Lynette,Many thanks for your 5 star review. We're very pleased to hear that you like the website, received prompt replies and regular alert updates.If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://support.zoopla.co.uk/Wishing you all the best in your search!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI find Zoopla quiet handy
I find Zoopla quiet handy, just I was a bit upset because estate agency's don't take out already rent out property.
Rebeka · 24 March 2021
Agent replied · 26 October 2024
Hi Rebeka,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear how pleased you are with our website, and we hope we continue to help and support you in all things property related. However, I'm really sorry to hear you've had a bad experience with some of the agents who advertise on our site.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotA good site but it could do with more…
A good site but it could do with more options, like large garden, small garden, on busy road, no street parking
Roma · 24 March 2021
Agent replied · 26 October 2024
Hi Roma,Thank you very much for leaving us a 4 star review and for your valuable feedback. We're glad to hear you have had a good experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Your comments have been passed onto the team who are responsible for our property experiences.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAfter a long search I found a property…
After a long search I found a property through Zoopla and we thank you and Glory to God
Rev · 20 October 2021
Agent replied · 26 October 2024
Hi Rev K. M,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and have successfully found your New Home.Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/All the best!Zoopla Support
★★★★★ 2/5
TrustpilotProblem.
Daily emails but not based on my saved items or filters.
Mrs · 28 September 2022
Agent replied · 26 October 2024
Hi Linda,Thank you so much for taking the time to leave us your feedback. We're very sorry to hear you are having issues.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI never ever got any house till now…
I never ever got any house till now .The post published by people and the words while talking are totally different
Tejanand · 14 March 2021
Agent replied · 26 October 2024
Hi Tejanand, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThere’s no way to contact the broker
There’s no way to contact the broker . Never got any mail for the properties i have looked for
Sarthak · 6 August 2021
Agent replied · 26 October 2024
Hi Sarthak,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotEasy to use the Zoopla site
Easy to use the Zoopla site. Filters are appropriate.Love being able to look at houses without having to visit in person.
Anne · 10 March 2021
Agent replied · 26 October 2024
Hi Anne, Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a great experience with our site so far and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotWebsite easy to navigate
Website easy to navigate, you can sign up for alerts and property history. Tips for home improvements are provided as well
D.A · 8 March 2021
Agent replied · 26 October 2024
Hi Deji, Many thanks for your comments and for leaving us a 5 star review. We're very happy to hear how helpful you find our website to be and you're enjoying all the features we offer.We truly hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.