Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotVery easy site to use
Very easy site to use. I love the email notifications i can get informing me of any relevant houses that i am looking for.
Katie · 23 September 2020
Agent replied · 26 October 2024
Hi Katie, Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. It's great to hear that you find our site and alerts useful, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Best of luck with finding your new home!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI have been sent properties as I asked…
I have been sent properties as I asked for, but hardly anything coming on the market in the area I am after.
Alexandra · 17 March 2021
Agent replied · 26 October 2024
Hi Alexandra, Thank you very much for leaving us a 4 star review and we're sorry to hear you've not found a property on our website yet.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot impressed
Not impressed. No contact from agent following interest expressed in a property. Would NOT use or recommend
Lunar · 5 February 2022
Agent replied · 26 October 2024
Hi Lunar,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI enquired about the property and no…
I enquired about the property and no one replied . I was told I will be given a response but no one did.
CHRISTY · 12 December 2020
Agent replied · 26 October 2024
Hi Christy, Thank you for your review and for sharing your concerns with us. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotStill haven't found the right property
Still haven't found the right property. Descriptions would be helpful if they stated the property includes bills or if bills are on top.
Andrew · 9 December 2020
Agent replied · 26 October 2024
Hi Andrew,Many thanks for leaving us a 3 star review and for sharing your concerns with us. You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517Also, the following article will show you how to tailor your searches to ensure that e.g. bills are included:https://help.zoopla.co.uk/hc/en-gb/articles/360006053137 We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotExcellent in finding the best home for you!
Helped us to get the best house within reach! Easy to use and a straight forward step in finding your new home!
Ivan · 3 March 2021
Agent replied · 26 October 2024
Hi Ivan,Thanks so much for leaving us a 5 star review. Congratulations on finding your dream home! We're really glad to hear you have had a great experience with our site, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNo one replies to email
No one replies to email. Sent so many got only one call. How long people are gonna use COVID excuse for being lazy?
Bilal · 5 December 2020
Agent replied · 26 October 2024
Hi Bilal,Thank you for your review and for sharing your concerns with us. We’re really sorry to hear the agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIts quite convenient to find the…
Its quite convenient to find the property on zoopla and view it by booking with the related agent. Thanks zoopla
Aasia · 26 July 2021
Agent replied · 26 October 2024
Hi Aasia,Thanks so much for leaving us a 4 star review. We're very happy to hear you have had a great experience using our site. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotJust seen their TV Advert.
Just seen their TV Advert.Why would anyone want to buy a house built with "bicks and mawta".
JG · 25 January 2022
Agent replied · 26 October 2024
Hi JG,Thank you for leaving us your review and for sharing your feedback on our Zoopla advert which we have sent across to the appropriate department for their review.We're sorry that you found this pronunciation confusing - that's never ever our intention. Our ads aim to poke a little light-hearted fun but never to offend or confuse.Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI've had no luck with finding a place…
I've had no luck with finding a place for me and my 4 daughters 5 months later..
Victoria · 23 January 2022
Agent replied · 26 October 2024
Hi Victoria,Thanks for taking the time to leave us a review.We're sorry to hear you still have not found your dream home, but hopefully the information below will help.You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale and To rent, encompassing New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website: http://www.zoopla.co.uk/find-agents/Alternatively, if there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAppalling customer service do not…Use
Appalling customer service, do not respond to emails and their billing department does not understand their own terms and conditions..
Stephen · 21 July 2021
Agent replied · 26 October 2024
Hi Stephen,Thank you for your review. We're really sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotSatisfied new Home Ownr
Have used a variety of portals, and found Zoopla to have provided me with the best online service - by far
Happy · 10 May 2021
Agent replied · 26 October 2024
Hi, Thank you very much for leaving us a 5 star review. It is fantastic to hear you find our website so useful and you've received such great service. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotThe search ended prematurely!
I signed up and received property notifications for a few days before, unprompted, the search ceased. I signed up with Rightmove instead.
MAUD · 12 February 2021
Agent replied · 26 October 2024
Hi Maud,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with property alerts.We'd like to help you with setting them up and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotThis is a great app for finding…
This is a great app for finding accommodation to rent but I wish it would let the potential client know about pet acceptance
John · 16 November 2020
Agent replied · 26 October 2024
Hi John, Thank you for your 4 star review and for your feedback. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can easily tailor your search results as well as your current alerts when searching for rental properties. Here are help centre articles that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738&https://help.zoopla.co.uk/hc/en-gb/articles/360006487838Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.All the best on finding a new home!Should you require further assistance, please get in touch with us directly via our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThanks to zoopla I've from my perfect…
Thanks to zoopla I've from my perfect home, can't wait to move in, just me and my baby girl 29 days to go.
Roxanne · 14 November 2020
Agent replied · 26 October 2024
Hi Roxanne,Many thanks for your 5 star review and congratulations on finding your dream home! We're very happy for you!It is great to hear you've had a great experience using our website, and we hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Suppor
★★★★★ 2/5
TrustpilotSub standard site
Crap lusubgs. Mobile homes aren't houses nor are garages. Filters are inefficient, laborious and inaccurate. Not good at all.
Hilary · 20 September 2021
Agent replied · 26 October 2024
Hi Hilary, Thank you for sharing your feedback and we're sorry to hear about your negative experience using our website.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties, when uploading their properties to Zoopla we request they mark the property as ‘park homes’ if this is the case but unfortunately it seems sometimes this is not done resulting in our users finding listings in search results they did not expect.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing error’ option on the right hand side of the page. We will then investigate the issue further by speaking to the agent advertising the property.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotSadly they have gone downhill
Sadly they have gone downhill. My house not available, more complicated to use and not as useful las it was.
Jollygreengiant · 9 July 2021
Agent replied · 26 October 2024
Hi Mike, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotSo far so good in my hunt for property
So far so good in my hunt for property. I trust Zoopla & so far it has met my expectations.
Anon · 9 July 2021
Agent replied · 26 October 2024
Hi Many thanks for your 5 star review. It is great to hear we've met your expectations and you're enjoying using our website. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotIt's a really handy way of keeping…
It's a really handy way of keeping track of all the properties available that are on the market to sell.
Denise · 9 July 2021
Agent replied · 26 October 2024
Hi Denise, Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a good experience with our site so far. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our New and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotZoopla are doing just fine but I would…
Zoopla are doing just fine but I would like them to concentrate on Cheadle and Gatley as a priority.Terry Pearson
Terry · 6 July 2021
Agent replied · 26 October 2024
Hi Terry,Thank you very much for leaving us a 4 star review. We hope we'll continue to help you with all things property related. If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotExcellent service received from you.
Great site to use, put in your requirements and hey presto your viewing the property asked for.Best wishes B. M.
Robert · 6 July 2021
Agent replied · 26 October 2024
Hi Robert,Many thanks for your 5 star review. It is great to hear you've received such great service from us. We hope we'll continue to help you with all things property related.Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotConvenient
Convenient , they have lot of option what I was looking for and price is affordable
Mohammad · 2 March 2022
Agent replied · 26 October 2024
Hi Mohammad,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotBeen in touch with you twice for a look…
Been in touch with you twice for a look at a property never had a date john williams
John · 9 November 2021
Agent replied · 26 October 2024
Hi John,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
Trustpilotvery fast response and nice people to…
very fast response and nice people to talk with am so happy with how things are going
Lynzi · 6 January 2022
Agent replied · 26 October 2024
Hi Lynzi,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you like our website this much, and we hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Happy house hunting!Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.