Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotA good app in the way the properties…
A good app in the way the properties are advertised, the detail is good and clear. What drives me crazy is that you can’t look at properties without having lots of student houses popping up, even though you can filter out shared properties the student ones still come up constantly, so annoying and unnecessary.
Sue · 14 November 2020
Agent replied · 26 October 2024
Hi Graham,Thank you for your 3 star review and for sharing your concerns with us. We're really sorry to hear you've had a bad experience with your property search on our website.You can refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -student or -shared.Here are some help center articles showing you step by step how to complete a residential property search in just a few taps on your preferred device which you may find helpful:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006063738We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNever seem ro get anywhere for renting…
Never seem ro get anywhere for renting properties and I wouldn't care I work full time . And landlord think he will be not wanting me to rent in a bit keeps putting rent up taking pictures ect . Also keeps wanting to come when I'm not there
Diane · 13 January 2022
Agent replied · 26 October 2024
Hi Diane & Ian,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotVery useful but would love it more if I…
Very useful but would love it more if I can be more specific in the search, choosing the type of the house there is key words but it was not helpful for meAlso draw you search sometimes it jumps to different countries I wish moving on it would be easier Thanks
Lab · 9 July 2021
Agent replied · 26 October 2024
Hi Lab, Thanks so much for leaving us a 4 star review. We're really glad to hear you find our site useful and thank you for the suggestions you provided. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our News and guides section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAfter I had done my initial search of…
After I had done my initial search of the site for few days, I now no longer have to spend time scrolling through and seeing the same properties as Zoopla emails me when new properties are added within the price range I chose. I wait for them and then have a look through
Bev · 30 January 2021
Agent replied · 26 October 2024
Hi Bev,Thank you very much for leaving us a five star review. It is great to hear how pleased you are with our site especially our property alerts. We hope we'll continue to assist you with all things property related.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck finding a property!Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotrubbish site,you get no reply's.
ive given you this 1 star because ive applied on a few property's on here,but i have not even had one reply back from you,so that's why i marked you 1 star. you could at least send a reply saying those property's are taken.so i won't be searching on your site anymore good bye.
Richard · 31 October 2020
Agent replied · 26 October 2024
Hi Richard,Many thanks for your review. We're very sorry to hear that some of the agents who advertise on our portal have not responded to your enquiries yet.If the agents you contacted haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat site with lots of useful…
Great site with lots of useful information, i use the sold house prices regulaly when tring to gusge the value of a property I am thinking of viewing. I find the estimated values useful although not always that acurate it gives me an idea of increases in value of the area I'm looking at.
Dave · 23 September 2020
Agent replied · 26 October 2024
Hi Dave,Thank you very much for leaving us a 5 star review and for your valuable feedback. We're really glad to hear you find our website useful and informative, and we hope it proves useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.The Zoopla price estimates are based on a large number of data points relating to property sales, value trends and home characteristics throughout the UK, including publicly available data. Our aim is to provide the most accurate estimates, but it is important to remember that they are not formal valuations and shouldn’t be used as such. They provide a guide to the value of a home only and should be supplemented with additional research and/or professional advice.If you want to get a valuation from your local experts who will inspect your home and take into account its unique features, a Zoopla estate agent will be happy to provide the most accurate price estimate for you.If there's anything we can do to help you with in the future, be sure to visit our Help Centre:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotzoopla 'opinions' not statistical facts
If you sign up for property alerts, expect to get emails of a 'zoopla expert' contradicting the data from UK department of government statics showing the actual statistical data. Zoopla 'experts' are expressing their own commercially biased opinion not statistical data.
Francis · 4 November 2022
Agent replied · 26 October 2024
Hi Francis,Thanks for taking the time to share your feedback. We’re sorry you haven’t had the best experience with us.If you wish to update your email preferences further, you can do so from within your Email preferences.Click Yes or No next to the relevant email type to toggle whether to receive them or not. Your email preferences will update immediatelyHere is a Help Centre article which gives you step by step instructions on how you can do this: https://help.zoopla.co.uk/hc/en-gb/articles/360006009197If you are currently logged into My Zoopla, you are also able to follow this link directly to access your preferences: http://www.zoopla.co.uk/myaccount/account/preferences/If you require any further help, get in touch on help@zoopla.co.uk quoting 'Trustpilot'.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotData company that won't correct inaccurate data
Zoopla have changed the number of bedrooms in my property listing and won't correct it and won't explain why they've changed it (i.e. what was the source of their incorrect data). As a data company, it's staggering they won't correct inaccurate data.
P · 25 September 2022
Agent replied · 26 October 2024
Hi P Martin,Thank you so much for taking the time to leave us your feedback.Unfortunately, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.Please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla has proven to be extremely…
Zoopla has proven to be extremely helpful in our search for properties. Regularly updated with new properties available for sale and also having the facility of look at average prices in the area. The search criteria saves time by narrowing specific requirements of our search. Great app.
Deborah · 6 February 2022
Agent replied · 26 October 2024
Hi Deborah,Many thanks for your 5 star review. It is great to hear your feedback and that you find our property alerts so helpful. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any support from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotAgencies are not caring to reply via mail
I can see detailed information about properties but when I mailed few agencies with my queries or confirmation for seeing site, no one replied. I am not sure those properties are let or sold out or the agencies are not available due to covid but no responses makes not to open zoopla.
Arutkavi · 24 February 2021
Agent replied · 26 October 2024
Hi Arutkavi,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.The global pandemic and yet another lockdown have seen many businesses such as estate and lettings agencies working from home to help stop the spread of the virus. Sadly, this means that some agents may take longer than usual to respond.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat app to see & compare properties
The app is great, helps search properties, and send direct emails to the landlords/property managers. Some of the properties that are listed aren't actually available, they were let already, however, doesn't reflect that it's let agreed; So don't have very high hopes of getting what you just saw. Overall, great app. Cheers Zoopla.
Kushal · 26 November 2020
Agent replied · 26 October 2024
Hi Kushal,Thank you for leaving us a 5 star review. It's great to hear that you like our app this much and we hope we continue to help and support you in all things property related.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotCriteria requirements
Every time you sign in you have to set your search criteria. Why, when you have an account? What changes for people when they have a set budget and specification. The location might change but that’s easier to change than having to input all your specifics again. A bit of a nightmare!
Irene · 19 February 2021
Agent replied · 26 October 2024
Hi Irene,Thanks for leaving us a 3 star review. We really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion. Your comments have been passed onto the team who are responsible for our property experiences.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Best of luck finding your dream home!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotA very useful tool
I first got to know Zoopla years ago when I was looking to move and now I have downloaded their app to keep an eye on the properties as I intend to move out of London. Their app and website are very user friendly and it’s easier to check properties out.
Laura · 7 May 2021
Agent replied · 26 October 2024
Hi Laura,Thanks so much for leaving us a 5 star review. We're really glad to hear you have had a good experience with our app and the services we offer. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotEasy to use
I really like zoopla I only gave it a 4 rather than 5 as rightmove is a tiny bit better. Zoopla sends me emails notifications of the recent properties in my range each morning, it’s easy to call the estate agents through Zoopla. I like that I can store my favourite properties.
Laura · 13 February 2021
Agent replied · 26 October 2024
Hi Laura,Thanks for leaving us a 4 star review. We're really glad to hear you have had a good experience with our site and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla is a great app!
I love Zoopla, it’s so easy to use, you can search for houses for sale, search in specific areas, increase and decrease the area you search in and see photos of the houses inside and out. You can also search for sold prices and even how much your own home is worth (estimated).
Phil · 9 November 2020
Agent replied · 26 October 2024
Hi Phil,Thank you for sharing your lovely feedback with us and for leaving us a 5 star review. It's great to hear that you find our app easy to use and informative, and we hope we continue to help and support you in all things property related. Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAwesome
Awesome! I really love Zoopla, because the website is easy to search, and EPC and floor plan almost always included. Also, I find their pet-filter particularly helpful in finding a pet-friendly flat. Will continue to be its user when I buy my first home in UK hopefully in near future!
Lara · 20 June 2021
Agent replied · 26 October 2024
Hi Lara, Thanks so much for leaving us a 5 star review. We're really glad to hear you love our site and find the filters so helpful. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotWe have signed for a rental that was…
We have signed for a rental that was found on your site. However it would be great if all properties could in there detail advise bedroom sizes, with or without wardrobes and clearly state yes or no to pets. Could save a lot of time on house viewing between agents, appointment viewing.
Tracey · 24 November 2020
Agent replied · 26 October 2024
Hi Tracey,Thank you for leaving us a 4 star review and for your valuable feedback. We really appreciate the time you have taken to provide this to us.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you again for your suggestions.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Best of luck with your property search! Many thanks,Zoopla Suppor
★★★★★ 4/5
TrustpilotUseful and informative
I like the way that you can select a search radius and also filter results to make your search specific to your needs. Sometimes entries may not have floor plans but that is probably down to individual agents submitting information to Zoopla. Links to street views in Google Maps are also useful.
Frank · 10 November 2020
Agent replied · 26 October 2024
Hi Frank, Thank you so much for leaving us a 4 star review. It is great to hear how pleased you are with our site. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/All the best!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotMore info on drive access would be useful?
Useful to have a look around the area at what is available, my biggest issue is working out if a drive is big enough for a car and my 22ft motorhome! Is there anyway a measurement scale could be put on the picture of the drive to give a sense of scale?
Miss · 2 November 2020
Agent replied · 26 October 2024
Hi Pat, Many thanks for your comments and 4 star review. We’re always working on new features and improvements for our site. It’s valuable feedback and ideas from users like you that help us to develop and make Zoopla a more useful resource.In the meantime, we recommend that you call the agent directly on the number displayed next to their branch in the ‘Find agents’ section of our site. or email them via the 'Email agent' link on the property listing.Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotSite it self easy to use
Site it self easy to use. Only downfall I finding is the ads not being updated enough by the agents. Saying properties are still available on the site but when you contact agent there under application. If something could be sorted out on that front. Would make the search alot less frustrating
Charles · 25 October 2020
Agent replied · 26 October 2024
Hi Charles,Thank you for leaving us a 3 star review. We're glad you like our site bu we're sorry about your bad experience with some of the agents who advertise on our portal. All the homes advertised on Zoopla are listed by registered estate agents and we aim to ensure the information on our site is both comprehensive and accurate. Therefore, next time if you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot user friendly, poor data
The data on property is so painfully poor. No filtering by the size of the property, loads of the properties don't even have such information on their description. No user friendly results sorting options. It is shameful that you allow all the crap with no useful information land on your website.
Kate · 10 January 2021
Agent replied · 26 October 2024
Hi Kate,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience.We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions. Your comments have been passed onto the team who are responsible for our property experiences.Here are help centre articles showing you step by step how to complete a residential property search in just a few taps on your preferred device: https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you with your search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotNot enough options to filter down…
Not enough options to filter down search results during searching for properties which makes the time required to search take 3 times as long. Also not all search results are visible on the map. Plus the home valuation is really unreliable even for homes on the same street.
Y · 24 July 2021
Agent replied · 26 October 2024
Hi Y Taha,Thanks for leaving us a 3 star review. We're sorry to hear about your bad experience.It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.The accuracy of the AVM price estimate is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates. It is easier for our AVM to deliver a price estimate where there is a lot of recent data in local property sales and where the homes in that area are of a similar type.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies such as you have outlined are not unusual.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers & home owners:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWatford properties.
It doesn't seem to matter if you put your area preferences in as you seem to send whatever nonsense that is sort of maybe in the same part of the country let alone the area you are looking. I'd rather not receive any than receive the crap I've been sent.
Steve · 19 February 2021
Agent replied · 26 October 2024
Hi Steve,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with our property alerts.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGreat for searching without distraction
I like using Zoopla as I'm looking to rent a property in Edinburgh/Midlothian. Although sadly my budget doesn't fit the criteria, it has helped me to know what is on the market just now. There are useful hints and tips to help widen the search if needs be. Thank you
Janet · 13 February 2021
Agent replied · 26 October 2024
Hi Janet,Thanks so much for leaving us a 4 star review. We're really glad to hear you have had a great experience with our site so far, and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for property seekers:https://help.zoopla.co.uk/Happy home hunting! Many thanks,Zoopla Support
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