Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotThe map show in your web site cannot…
The map show in your web site cannot not show the shop around, i.e supermarket , post office ....etc, every time i need load it in google map again to see details. and if can show the crime rate around for checking, that will be great for single lady and family with kid.
W · 25 July 2021
Agent replied · 26 October 2024
Hi W T,Thank you very much for leaving us a 3 star review.It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotAlways found zoopla good for finding a…
Always found zoopla good for finding a property to rent in the past not so much now they just keep sending me emails about any property not the ones I am looking for. Maybe there is less about now, I dont know but most of the ones they send me are not what I'm looking for
Maggi · 26 November 2020
Agent replied · 26 October 2024
Hi Maggi,Thank you for your review and for sharing your concerns with us. We're really sorry to hear about your bad experience with our property alerts and we'd like to assist you further with them.We will DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAll the presented items got my…
All the presented items got my attention and I find them quite interesting. As a citizen of Holland, Europe, I was curious how the English house markt is doing. If I am in a position to buy a house in England, I am well prepared, because of Zoopla and the expertise Phil and his collegues show.
Danny · 18 November 2020
Agent replied · 26 October 2024
Hi Danny,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you find our site this interesting & informative, and we hope we continue to help and support you in all things property related.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best! Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotA monkey could do a better job...
If you want to waste your time, use Zoopla. A monkey could do a better job! Communication is non-existent, information is inaccurate to say the least and their processes are a headache. No wonder they have all these "amazing" reviews.
Sam · 9 March 2023
Agent replied · 26 October 2024
Hi Sam,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotNice website
Nice website . Mark your territory is a good idea. Should include number to each property we star ,so that we can review them later in sequence of their rankings . Must include the filter of wc on ground floor apart from family bathroom upstairs . Must display the door number in pictures prominantly .
Samir · 7 February 2021
Agent replied · 26 October 2024
Hi Samir, Many thanks for your kind comments and for leaving us a 4 star review. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions. I have passed your comments onto the team who are responsible for our property experiences. Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotActually it is a good site with many…online viewing
Actually it is a good site with many choices but I am out Uk now and will arrive on 1st of august and try to make online viewing for different properties with different company and unfortunately all of them refused that Can I know why and how I can overcome this problem Thanks
Andrew · 9 July 2021
Agent replied · 26 October 2024
Hi Andrew,Thanks for taking the time to leave us this review and we're sorry to hear about your negative experience with some of the estate agents who advertise on our portal.Unfortunately, we have no control over their daily business. If you have any concerns, we recommend contacting the agent directly and asking to speak to the branch manager. Their details can be found in the 'Find agents' section of our website:https://www.zoopla.co.uk/find-agents/estate-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla gives a reliable look
Zoopla gives a reliable look at the overall housing market in UK. Zoopla carefully explains the steps of buying or selling in UK. Zoopla helps us stay up-to-date on ever-changing UK real estate law. It is an especially useful website during this 'endless' pandemic allowing us to keep up with housing market activities that are permitted.
Sharolyn · 7 November 2020
Agent replied · 26 October 2024
Hi Sharolyn,Thanks so much for leaving us a 5 star review. We're really glad to hear that you've had a good experience and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything we can do to help you, be sure to visit our Help Centre where you may find many useful articles:https://support.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotThe app is getting worse and worse
The app is getting worse and worse. It's virtually useless now because it can't find addresses anymore. The estimated prices are unusual - so not trustworthy.
IAIN · 2 March 2024
Agent replied · 26 October 2024
Hi Iain,Thanks for your review and for sharing your feedback with us. We're sorry to hear you feel this way about our app and our valuation model.Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect. However, we would like to assist you with the issues you're having and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 1/5
GoogleThey raised my rent without notifying my landlord. I would advise against them; it seems like they're taking money from both landlords and tenants.
Adam · 11 April 2024
Agent replied · 23 October 2024
After searching our database we can confirm that we have never rented a property to this person so this maybe mistake ie this person has left a review for the incorrect agent.
Many thanks
★★★★★ 1/5
TrustpilotThey hang up when they finish talking.
They hang up when they finish talking.. without listening to you .. i kept saying excuse me but he hanged up the phone .. they keep telling me we are getting back to you but they never call .
Lea · 6 April 2023
Agent replied · 26 October 2024
Hi Lea,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotOnce on zoopla I couldn't get rid of…
Once on zoopla I couldn't get rid of the thing. I was looking for a bungalow in the salisbury area and every day I was inundated with houses of all description all over the country. I couldn't stop it. It seems to have stopped now but I will steer well clear of zoopla in future!
Neil · 8 January 2021
Agent replied · 26 October 2024
Hi Neil,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with your property search on our site.You can search for bungalows, or any other property type easily on the website and app. Here is a help centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617Please note that if there are no current listings for bungalows in your search area/criteria, then this option will not appear.We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotProbably better off going to it's main…
Probably better off going to it's main rival as does not provide anything extra anymore. Previously you could see user ratings of places and property running costs and I think they even had property value heat maps. Nothing now apart from property valuations. Not sure how accurate that is as my house seems overvalued.
S · 28 March 2021
Agent replied · 26 October 2024
Hi, Thanks for taking the time to leave us a review. We're sorry to hear about your negative experience using our website. We're moving to a type of design offering a consistent experience across mobile and desktop, which overall provides a much better experience for our users. As we're rebuilding the pages, not all the original features are going to remain on our site. Instead, we are looking to introduce improvements, enhancements and user-friendly tools. Other functionalities are going to be brought back gradually. For example, streetview will be reinstated very shortly. Unfortunately, the 'monthly running costs' feature has been removed from our website. We are sorry for any inconvenience this may cause you. Our mission is to provide data on all homes in the UK - over 29 million currently. As Zoopla continually develops and evolves its industry leading insights, we have recently updated our house price estimate model resulting in significant accuracy improvements and increased coverage of UK properties.It is important to remember that our Zoopla estimates are intended to be used as a useful starting point for researching the value of your home and are not the same as an agent valuation. If you have recently refurbished your property by making material changes to its size or configuration, we strongly suggest speaking to one of our estate agents who will inspect your home and take into account its unique features. Please follow the link below to request an appraisal:https://www.zoopla.co.uk/valuation/If there's anything else we can do to help you with, please get in touch via our Help Centre:https://support.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotThe site to use when house hunting.
The site is easy to use and generally provides all the information you could require. It is constantly updated and new properties coming onto the market are emailed immediately.I currently live in Spain but am moving back to the UK and believe I have found the house I want through Zoopla !
Colin · 9 August 2021
Agent replied · 26 October 2024
Hi Colin, Many thanks for your 5 star review. It's great to hear that you like our services this much and you have found a home on our website. We hope we continue to help and support you in all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotFunctionality ruined by constant Robot checks
Zoopla used to be straight forward to use over the years, but recently when I tried to check properties I got the AI checking if I'm a human, and I often got stuck with failed human check loop.
James · 19 April 2023
Agent replied · 26 October 2024
Hi James,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience on our site. We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotComplained
Complained, via email that Zoopla had under-valued our property. Explained why, compared to other properties around, some which had previously been lower price than ours. Got no reply but took all existing details of property off website and and then stated that no details where available for this property to make valuation.
William · 24 July 2021
Agent replied · 26 October 2024
Hi William,Thank you for sharing your feedback with us.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.We are very sorry to read your review here, and would like to discuss this further with you. We will DM you shortly for more information.Many thanksZoopla Support
★★★★★ 1/5
TrustpilotAwful service
Just a quick one,you’re service is awful trying my hardest to find a place for me and my new born for months on end.I’m sending email after email for many properties no reply.When I phone for a viewing you always say send an email and book one through there.Nothing but laziness if you ask me
Tiff · 20 November 2020
Agent replied · 26 October 2024
Hi Tiff, Thanks for leaving us a review and we're really sorry to hear about your bad experience.We’re really sorry to hear the marketing agents you tried to contact via our portal have not yet responded. If they haven’t replied within 3 business days, we recommend that you call them again on the number displayed next to their branch in the ‘Find agents’ section of our site. or email them via the 'Email agent' link on the property listing.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotVery disappointed in the flat
Very disappointed in the flat. False advertisement .pictures show flat as empty. Entry into flats. Carpet missing from stairwell. Flat in question was small and untidy. And required updating.. advertised as new development. Where properties had been built over 10 years. Good luck in trying to let this property out not worth £450 per month.
Steve · 20 November 2020
Agent replied · 26 October 2024
HI Steve, Many thanks for your review and for sharing your feedback with us. We're really sorry to hear you've had a bad experience with a viewing.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which you don't think are accurately represented or you have a agent complaint, you can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017Should you require any further help from us, or wish to discuss this issue in more detail, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHave found 2 houses on your site
Have found 2 houses on your site. The first one was a disaster as was a deceased estate but probate had not completed so we cancelled the sale. The second one was excellent and we are in the process of completion.Really good site for looking at house for searching in different counties. Loved it
Lezli · 14 February 2021
Agent replied · 26 October 2024
Hi Lezli,Thank you for sharing your feedback with us and for leaving us a 5 star review. It's great to hear that you have managed to find your dream property - congratulations! We hope we continue to help and support you in all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotPlease add a filter
One of the most frustrating things I experience is the lack of a certain filter. Please add a filter on “Amount of bathrooms required” I waste so much time having to filter out the properties that have only 1 bathroom. Most UK sites are the same, I don’t understand it. Thank you!
Mrs · 6 July 2021
Agent replied · 26 October 2024
Hi Mrs Macdonald,Thank you very much for leaving us a 4 star review. It is great to hear how pleased you are with our website and we hope we'll continue to help you with all things property related.It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestion.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotI have been looking for properties and…
I have been looking for properties and every time I ring the agents I am told that the property has been gone. This varies from two weeks to 3 months, so please can they update the websites so people don't waste their time.
Customer · 4 October 2022
Agent replied · 26 October 2024
Hi,Thanks for taking the time to leave us a review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure that all information on our site is as comprehensive and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this Help Centre article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWhat a daft company
What a daft company. Last month my house was worth circa £650,000. This month it has dropped 100,000! Not worth the paper it's written on!
Joan · 22 June 2025
★★★★★ 1/5
TrustpilotCareless
There is not full informetion
Rustom · 12 March 2021
Agent replied · 26 October 2024
Hi Rustom, Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience. We'd like to assist you with this and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotProperty & area not the search I requested.
Problems accessing account. Also:- Requested specific property type (detached bungalow) and specific area (Chester) to suit us. Zoopla listed availability of houses in Ellesmere Port!!
Glenys · 16 February 2024
Agent replied · 26 October 2024
Hi Glenys,Thank you for sharing your feedback with us and we're sorry to hear you're having problems accessing your account. We'd like to assist you with this as well as with your search results. As such, we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotA good app in the way the properties…
A good app in the way the properties are advertised, the detail is good and clear. What drives me crazy is that you can’t look at properties without having lots of student houses popping up, even though you can filter out shared properties the student ones still come up constantly, so annoying and unnecessary.
Sue · 14 November 2020
Agent replied · 26 October 2024
Hi Graham,Thank you for your 3 star review and for sharing your concerns with us. We're really sorry to hear you've had a bad experience with your property search on our website.You can refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -student or -shared.Here are some help center articles showing you step by step how to complete a residential property search in just a few taps on your preferred device which you may find helpful:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006063738We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
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