Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotI have been looking for ground floor 2…
I have been looking for ground floor 2 bedroom, with shower cubicle modern apartment in Rugby for 6 months and although advice comes through regularly, when I contact the agents they don't take any more viewing appointments. Also mostly they are too far out of my area.
Lillian · 29 September 2022
Agent replied · 26 October 2024
Hi Lillian,Thanks for taking the time to leave us a 3 star review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIncorrect property information
Recently looked for information on my own house only to find another properties information tagged against my own which bore no truth to the property value.When I checked others properties in our street I found similar discrepancies.Obviously no one sense checks the information which people look at for property valuations.I would not trust this service.
CSM · 18 August 2021
Agent replied · 26 October 2024
Hi CSM,Thank you so much for taking the time to leave us your feedback.We appreciate how important the accuracy of the estimated house price range for your property is to you and we're sorry to hear of the experience you've had when using the Zoopla website.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotEasy to use.
I like using Zoopla for searching as it's easy to filter down to what I'm looking for and the easy to contact agents from there. I'm am obsessed though with checking how many views our house has and the ones I'm interested in have had. Hopefully our house sells soon as looks like lots are checking Zoopla. :)
Gail · 1 December 2020
Agent replied · 26 October 2024
HI Gail,Thanks for leaving us a 5 star review. We're glad to hear you are pleased with the service we offer and we hope Zoopla continues to be helpful for you in all things property related. Be sure to visit our Discover section for more information and additional guidance.If there's ever anything we could help you with, be sure to visit our Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFantastic customer service
Fantastic customer service from Magdalena (Consumer Support Manager) to resolve a privacy issue via a general help-desk request. Very quick response same day, much faster than expected, and resolved my issue immediately. Customer service as it should be!
Luke · 10 July 2023
Agent replied · 26 October 2024
Hi Luke,Thanks so much for leaving us a 5 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotIncreasing rent because of lockdown?
Rated low because Zoopla put the price up on a rented flat on the day I was going to view it! It wasn’t worth half the price , very shabby ! I asked the estate agents why , which she relied ‘ the landlord told her to get more if she could ‘ Shame on you !
Paula · 7 February 2021
Agent replied · 26 October 2024
Hi Paula,Thanks for taking the time to leave us a review and we're sorry to hear about your negative experience.All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible.If you wish to make a complaint we suggest calling the agent on the number displayed on the listing and ask to speak with their branch manager directly.Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotZoopla service has become from bad to…
Zoopla service has become from bad to worse. In the beginning Zoopla launched its services in the UK it was nice and reliable. As time goes by, Zoopla services have turned out to be like other estate agents in the UK, which many people regard rubbish and unreliable. I hope Zoopa to back to its starting -time spirit.
Benjy · 5 November 2020
Agent replied · 26 October 2024
Hi Benjy, Thank you for taking the time to leave us your review. We're sorry to hear about your bad experience with our site.We always welcome feedback as we continue to work on new features and improvements for our site. Therefore, we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI regularly use zoopla to see previous…
I regularly use zoopla to see previous sales and estimates whilst property searching. It seems the ability to change your own house details has disappeared though so I can no longer update with new house extension and wet room which is a shame and obviously means zoopla is becoming less accurate if owners cannot put correct details on.
Lindsey · 3 November 2020
Agent replied · 26 October 2024
Hi Lindsey,Thank you for leaving us a 4 star review and for sharing your concerns with us. We're pleased to hear that you like using our website. To maintain the accuracy and integrity of our improved Automated Valuation Model (AVM) it is no longer possible to refine or change house price estimates manually. Thus, the ‘refine this estimate’ feature has been permanently removed from our site. Renovations will take time to be recognised by the Automated Valuation Model.If you have recently refurbished your property by making material changes to its size or configuration, you can get a professional valuation from your local experts who will inspect your home and take into account its unique features. A Zoopla estate agent will be happy to provide the most accurate price estimate for you, please follow the link below and request an appraisal:https://www.zoopla.co.uk/valuation/If you need any further assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotExtremely frustrating
I tried search properties to rent in the area however it only come up with one let agreed property in the app, but if I search Zoopla and go through google it shows more options. This made it difficult because it wouldn’t let me log in and see the things I needed to see (average bills) etc.
Paige · 31 January 2021
Agent replied · 26 October 2024
Hi Paige,Thank you so much for taking the time to leave us your review and we're sorry to hear about your negative experience.We'd like to assist you further with this and we'll reach out to you directly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUnsolicited emails
Keep sending me alerts despite unsubscribing. Their support team is very unprofessional and fails to acknowledge that's it's an issue on their side.
Kenaz · 17 August 2025
★★★★★ 1/5
TrustpilotPointless...the estimated prices are…
Pointless...the estimated prices are often grossly out. I have a rental that is renting at £595 has been for 2 years and this USELESS site says rental estimate £350??? Most of the houses they are selling are also sold, they don't update the site. Dodgy algorithms. Outdated listings. Time to call it a day Zoopla...Rightmove have it mailed.
Uxu · 24 October 2020
Agent replied · 26 October 2024
Hi,Many thanks for leaving us your review. We're really sorry to hear you feel this way about our valuation model.The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.Also, all of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are no longer available, you can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017We would like to discuss your property details further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotConned into re-signing for a fixed period!
Got conned into keeping Zoopla for my business whereas they signed me up for another coupla of years - then the person who promised not tied in has moved on! Don't get consisted "Account Managers" to work with you so nobody to confirm the discussions! I won't be staying with them after finishing the current period!
Deborah · 13 April 2021
Agent replied · 26 October 2024
Hi Deborah, Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like the chance to connect you with the appropriate team to help sort this out for you.We will DM you with a request for your account details in order to see if we can find a resolution.Many thanks Zoopla Support
★★★★★ 3/5
TrustpilotREVIEW
I am an investor and all I looking for for instance is a newish 2 bed apartment in Hulme or Chorlton ManchesterValue 110/140 KNo Cladding IssuesLong Lease Sitting Tenants ok or notNow I get Apartments up to 400,000Also you never give the Post Code so I can drive and just have a look at the locationcheers
HEATHER · 10 April 2021
Agent replied · 26 October 2024
Hi Heather,Thanks for leaving us a 3 star review. We hope Zoopla continues to be useful for you in all things property related.You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale, To rent, New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here is a Help Centre article showing you step by step how to complete a residential property search on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you with, be sure to visit our Help Centre where you may find many useful articles:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotLandlords who pullout their adds shouldn't be serviced.
all of the flats I tried to find, the landlord pulled out and the agency didn't help me find another flat. I found multiple flats and the landlord pulled out at the last second. It's totally unprofessional and the agency didn't do anything for me nor tried to help me find a replacement.
Frustrated · 20 October 2021
Agent replied · 26 October 2024
Hi,Thank you for leaving us this review and we're really sorry to hear that you've had a bad experience with agents on our website.If the agents you contacted via our site haven't replied within 3 business days, we recommend you call them on the number displayed next to the agent branch in the 'Find agents' section of our website.If you ever need any assistance or wish to contact us directly regarding this matter, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotYour efforts on my behalf have been…
Your efforts on my behalf have been Trojan.Not all have responded it would seem that rental properties are somewhat sparse at this time, a little like hens teeth This is obviously nothing to do with your marketing which has been excellent. Just a sign of the times unfortunately for me. But I am, ever the optimist.
Perter · 14 March 2021
Agent replied · 26 October 2024
Hi Perter,Thank you so much for taking the time to leave us your review and we're sorry to hear you haven't found a property through our website yet.You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you find a property within your price range, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotat Zoopla i think no quality check on…
at Zoopla i think no quality check on customer service. i have called eagleye Investments ltd for requesting information and viewing three properties. they said they have only one property for sale and listed more than 15 listed within my 1mile radius on Zoopla.WHY WHY WHY? my time is valuable zoopla, stop wasting my bloody time.
Tajul · 25 February 2021
Agent replied · 26 October 2024
Hi Tajul,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with this agent.All the homes advertised on Zoopla are listed by registered estate agents and we aim to ensure the information on our site is both comprehensive and accurate.Thus, we'd like to find out a little bit more about your experience and we'll DM you for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotZoopla was invaluable
Zoopla was invaluable in my property search; thank you!
Mrs · 20 November 2020
Agent replied · 26 October 2024
Hi Valerie, Thank you so much for your comments and for leaving us a five star review. It is great to hear you find our site helpful and we hope we'll continue to assist you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotGreat first time buyer experience!
I recently signed up to receive emails from Zoopla, mainly their first time buyer Zooploma's. I am really enjoying the advice and guidance the emails provide me, really informative, easy to digest emails. I used to always divert straight to Rightmove, but have noticed how much more Zoopla offer me as a customer. Definitely recommend their Zooploma's!
Kate · 20 November 2020
Agent replied · 26 October 2024
Hi Kate,Thank you so much for leaving us a five star review and for your kind comments. It is great to hear how pleased you are with our site and our updates. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotvery difficult to use
very difficult to use, the map view is minimised and not practical for searching.
JG · 21 October 2024
Agent replied · 26 October 2024
Hi,Thank you so much for taking the time to leave us your feedback.We appreciate how important the accuracy of the estimated house price range for your property is to you and we're sorry to hear of the experience you've had when using the Zoopla website.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNo response into enquiry sent ref no valuation
No response into enquiry sent asking why my property had no valuation against it! Really didn’t help when trying to remortgage during the pandemic! I wasn’t given a proper reason only that zoopla uses data points which may be missing.New mortgage has been in place for 10 months now and still no valuation on the property!!!
Victoria · 2 February 2021
Agent replied · 26 October 2024
Hi Victoria,Thanks for taking the time to leave us this review. We're sorry to hear about your disappointment with our Automated Valuation Model. Whether we display a Zoopla estimate for a property or not depends on the amount of data we have available for that home and for similar properties in the area. Our mission is to provide data on all homes in the UK, over 29 million currently and if we have sufficient information to create an estimate for a property, an estimated house price range will automatically be generated.While we are unable to manually add or refine estimates, here is a Help Centre article that will explain more about how some estimates may not be available on our site:https://help.zoopla.co.uk/hc/en-gb/articles/360006389578If you want to get a valuation from your local experts who will inspect your home and take into account its unique features, a Zoopla estate agent will be happy to provide the most accurate price estimate for you. Please follow the link below and request an appraisal:https://www.zoopla.co.uk/valuation/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles for home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotMy order was timed at 9.30 on Friday am…
My order was timed at 9.30 on Friday am and I received it at 2.30 pm on Saturday Can’t ask for moreGreat service
Jane · 18 May 2024
Agent replied · 26 October 2024
Hi Jane,Whoops!Many thanks for your review...but we think you have us confused with someone else. However, whenever you're looking for your next home, make sure you visit us here at Zoopla.co.uk!Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotLand registry info disappeared
I used to use Zoopla to track house prices in my area, when the local sales from the land registry were listed on a regular basis. For some reason I do not now get this information and I have to search properties for sale to see how prices are moving.Not as easy as it used to be.
Consumer · 24 October 2020
Agent replied · 26 October 2024
Hi,Thank you for your 3 star review and for sharing your concerns with us. We decided to temporarily pause this particular email campaign send while we optimise our house price estimate valuation model. We're always working on new features and improvements for our site and it's valuable feedback and ideas from users like you that help us to develop and make Zoopla a more useful resource, so thank you for your comments and for your patience.Should you require any further assistance from us, please visit our designated Help Centre and contact us directly:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotMap frequently does not work
Map frequently does not work - only lists homes in certain range and not updated £ range.Valuation of my home is based on 2006 dimensions!
JG · 7 April 2024
Agent replied · 26 October 2024
Hi,Thank you for leaving us your feedback and we're sorry to hear about your negative experience.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotNot enough stars in the ratings
Not enough stars in the ratings. Should be able to put more if you want to. The info that is available on Zoopla, all the different topics is brilliant. For a first time buyer, that information is critical and so needed and Zoopla have covered it and much more surrounding that of purchasing a home. Brilliant site.
Mr · 20 October 2020
Agent replied · 26 October 2024
Hi Graham,Thank you so much for leaving us a five star review and for your lovely comments. It is great to hear that you are pleased with our site and the content we publish. We hope we'll continue to help you with all things property related. Make sure you visit our Discover section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too:https://help.zoopla.co.uk/Wishing you all the best! Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI am trying to rent out a house or flat…
I am trying to rent out a house or flat through Zoopla for the past 2 moths I didn't get .yet. if we calling the agent.the same thing every time they answered. Sorry .all redy sold. And then also the add is their. Please remove the add one it sold.
Alphonse · 19 February 2022
Agent replied · 26 October 2024
Hi Alphonse.Thank you so much for taking the time to leave us your feedback.All the for sale/to rent information on Zoopla is provided to us by the estate agents advertising the properties who are subject to our terms and conditions and code of conduct. When the status of their properties changes to either 'let' or ‘sold’, we request they mark the property as 'Let agreed' or ‘Sold STC’ on Zoopla if this is the case, but unfortunately, it seems sometimes this is not always done immediately resulting in our users finding listings in search results they did not expect. Listings generally take no longer than 24 hours to disappear from the website after the agent has requested its removal unless there was a technical error which we would be able to confirm.Our aim is to ensure that all information on our site is as comprehensive and accurate as possible so next time you see this it would be very helpful if you could select the ‘report listing’ option on the listing’s page (via desktop only). We will then investigate the issue further by speaking to the agent advertising the property. You can report them to us easily by following the steps outlined in this article:https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
