Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotPrice is always wrong.
Price is always wrong.You can't select "don't show" options like "don't show house share, don't show student accomadation".Lack of information within offers, about white goods, extra costs. Sometimes there aren't even photos of each room.
Patrycja · 6 February 2021
Agent replied · 26 October 2024
Hi Patrycja, Thanks for taking the time to leave us a review. We're sorry to hear about your negative experience, All of the homes advertised on Zoopla are listed by registered estate agents who are subject to our terms and conditions and code of conduct, and our aim is to ensure our site is as up to date and accurate as possible. If you do see any other listings which are incorrectly described, you can report them to us easily by following the steps outlined in this article: https://help.zoopla.co.uk/hc/en-gb/articles/360006033017If you need to tailor your rental searches by any other criteria, here is a help centre article that will guide you through that process in just a few clicks.https://help.zoopla.co.uk/hc/en-gb/articles/360006053137To exclude a term, or remove listings which are of no interest to you, you can prefix it with '-' for example -shared in the keywords section. Also, if you require any further information regarding any property on our website, please contact the agent directly on the number displayed on the property listing. Do not hesitate to visit our Help Centre if there is anything else we could help you with or to contact us directly regarding this matter:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotGood site but it has 3 main problems…
Good site but it has 3 main problems (and please, take it as a feedback as I'd love to see them improve):Problem 1: The dynamic map doesn't charge all the properties. If for example you have 4,000+ properties in one location it will only show a small portion of it, it doesn't reveal more as you zoom in like rightmove does, and as a result, there are properties there you will never see in the map (and I ONLY do map search).Problem 2: No filter by sq meters. and this is a BIG one, as is a simple one every real estate website has. This is especially bad in a city like London, where landlords call closets rooms, you can end up with a 3 bed 55 square meter property.Problem 3: No freehold or share of freehold vs leasehold differentiation. As many people who look for property in the UK know, this is a BIG factor to make your decision, and it would be simple to implement. The only workaround is to get the "freehold" word as a keyword, and hope the agency specified it in their description, but this is less than ideal.As a bonus, I'd include a service charge + ground rent section, so agents can specify how much it pays and everything is laid out clearly.
Ruben · 12 September 2021
Agent replied · 26 October 2024
Hi Ruben, Thanks for leaving us a 3 star review. We're really glad to hear you like our website. We're always working on new features and improvements for our site. It's valuable feedback and ideas from users like you helps us to develop and make Zoopla a more useful resource, so thank you for your suggestions.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotThe reason is in have been on zoopla…
The reason is in have been on zoopla for past 2 months in search of accommodation and till date I haven't find any. But I think the problem is the landlord or whoever is in charge, No phone number to contact and when u send a request, you don't even get a response and even if you have one, it would be Unfortunately the property has been let out, after so many months of request. That's BAD
Nasir · 22 February 2022
Agent replied · 26 October 2024
Hi Nasir,Many thanks for your 2 star review and for providing this feedback. We're really sorry to hear about your bad experience with this agent.We'd like to look into this further for you and we will now drop you a message for more information.Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotterrible search facility & concescending
why offer the option to search for detached houses only when that search brings up semi's terraced houses and bungalows?Your search facility needs replacing with one that reflects the needs of the house buyer in 2021Also they reply to feedback in a very condescending manner,implying that I am at fault and not the search facility. As a property professional and a property buyer for the past 30 years, I feel that an online property search is well within my capabilities.
Dan · 26 August 2021
Agent replied · 26 October 2024
Hi Dan,Thank you for sharing your feedback with us. We are very sorry to read your review here,You can search for any property type easily on the website and app. Here is a Help Centre article that will guide you through this step by step depending on the device you choose to use: https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us and wish to contact us directly with your feedback, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAdvertisement at its best
Love Zoopla gives us everything one would want when searching for property. In this current climate and houses selling and buying so quickly. I tend to use Zoopla quite often as looking to buy property I do this numerous times throughout the day and get frustrated every time I have to sign in. The website automatically Logs me off if I close my iPad although I have not logged off. Great site though and would recommend it to anyone.
Lesley · 20 October 2021
Agent replied · 26 October 2024
Hi,Thank you so much for taking the time to leave us your 5 star review.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla details of my house were…
Zoopla details of my house were originally correct, then apparently their systems updated arributes and many details including room numbers were deleted or changed therefore resulting in totally inaccurate data which unfortunately makes Zoopla currently a totally unreliable tool. They currently do not have a system for account holders to update such basic details. Maybe it would be best to talk to local estate agents who will give more accurate guidance than Zooplas algorithms. Come on Zoopla sort this out, you could be genuine market leaders if you could trust the data. We are landlords with a small to medium sized portfolio, of which close to 40% have incorrect details following the latest update ..
Phil · 15 August 2021
Agent replied · 26 October 2024
Hi Phil,Thanks for taking the time to leave us a review and for your feedback. We have recently our property attributes data to a more accurate model. When such changes take place on a website, it is natural that some attributes will change, and others will be withdrawn. We are currently working on the functionality to allow our users to update this information for their home and hope to be able to provide you with an update soon.If there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers & home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotJamie was just wonderful and professional
Dear JamieI would like to express how happy I have been with your service that you have provided my company. You have been very professional and mostly honest about what are the best needs for my company, we are a small company and you outlined what was the best package for us. I had decided to move away from Zoopola due to various reasons, however your service has been so good that I decided to stay on with Zoopola. I look forward to working with Zoopola again in the future. Jamie, you are an asset for your company.All the best
Rashda · 13 August 2021
Agent replied · 26 October 2024
Hi Rashda,Many thanks for your 5 star review. We're very pleased to hear you were given fantastic service from Jamie, we will make sure to pass your feedback on.If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://support.zoopla.co.uk/ Wishing you all the best!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThe worst customer service experience ever
When we were getting Zoopla we were told this amazing story which turned out to be lies. All we were receiving was spam emails which I complained about, we had to remove all our listing because the spam emails were getting too much. It’s been so difficult to contact the account manager and I’m almost sure she blocked our number. I’ve tried contacting Zoopla to cancel our account but we keep hitting brick walls. Zoopla has by far the worst customer service ever they don’t even deserve one star, it’s so unbelievable how bad our experience has been. I’d advise anyone looking to rent on third party website to run away from Zoopla, they’ll get you in a contract and that’ll be it. They don’t care about the little guys.
Tolulope · 9 August 2021
Agent replied · 26 October 2024
Hi Tolulope, Thank you for sharing your feedback with us.We are very sorry to read your review here, and would like the chance to connect you with the appropriate team to help sort this out for you.We will DM you with a request for your account details in order to see if we can find a resolution.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla you need to vet the agents…
Wayne · 18 November 2025
Agent replied · 26 October 2024
Hi Wayne,
Thank you for your review. We're sorry to hear of your negative experiences,
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 3/5
TrustpilotYou haven't come up with what I want…
You haven't come up with what I want yet. A Bungalow - a room large enough to take my 6ft grant piano, 3 bedrooms (possibly 1 for piano). Garage. If it is a dormer it must have a bathroom upstairs as well as toilet downstairs. I don't want to be boxed in by other properties. I need to see sky, and perhaps fields, views. I know I am asking a lot for the area I want - Shevington (Miles Lane area), Appley Bridge, Wrightington, Orrell. All modern and no need for any work. I am 85 and couldn't cope with that - it's bad enough the move itself!!! SO - please can you pull all the stops out. I've no idea who I am giving this message to but hope you can help me. It's getting urgent as I sold my about 2 months ago. Thank you for reading this.
MRS · 6 August 2021
Agent replied · 26 October 2024
Hi Cecilia,Thank you so much for taking the time to leave us a review and we're sorry to hear you've not found a suitable property yet. You can search through thousands of UK home for sale and rent easily on our desktop website, or within our app.Here is a help centre article showing you step by step how to complete a residential property search in just a few taps on your preferred device:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517We also have a large database of qualified agents who can help you with your search, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla Failing to Act on Repeated…
Zoopla Failing to Act on Repeated Complaints!!
Ruby · 18 November 2025
Agent replied · 22 November 2025
Hi Ruby,
Thank you for your review. We're sorry to hear of your negative experiences,
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 1/5
Trustpilotnot good harrassing company
not good. they send out of date properties with absolutely no relevance to my search. waste of time.. as well as the amount or repetitive emails.... DELETED A LONG TIME AGO. now saying i dont even have a registered acc with them. thats cuz i deleted it.. asked to be removed from email list, but since my review I have been harrassed with emails since. I unsubscribed. got email back sayig " sorry you feel this way we wont contact you again" and SINCE ANOTHER 4 EMAILS!!!!!!!!!!!!!!!!
Liverpool1 · 2 August 2021
Agent replied · 26 October 2024
Hi,Thank you for leaving us your feedback and we're sorry to hear about your negative experience with our property alerts.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotInaccurate House Price.
Recorded House Price: I recently went on Zoopla as a response to an estate agent disagreeing with the value of my house this being circa £95k difference. On asking the Estate Agent how they came to the valuation number, considering they did not send a Chartered RICS Valuation Surveyor to conduct a valuation, they responded, from ZOOPLA. On reviewing the value what ZOOPLA had recorded for my property this was £95k lower they what I would expect to sell for and £75k lower than the same identical house next door (both being New Builds and bought at the same time with same specifications). On contacting Zoopla to have this changed, there was no respond, and the site is still recording this inaccurate value for my house.
Lee · 26 July 2021
Agent replied · 26 October 2024
Hi Lee,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.The Zoopla price estimates are based on a large number of data points relating to property sales, value trends and home characteristics throughout the UK, including publicly available data such as that from HM Land Registry and Registers of Scotland. They are intended to be used as a useful starting point for researching the value of your home and are not the same as an agent valuation. Nevertheless, we'd like to discuss this further with you and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotEstate agents are putting different…
Estate agents are putting different addresses into street view so you cannot see the street, cannot research the house with the correct number and check the value. They put the houses in at sometimes 40 grand +, enabling people to 'flip' houses. What does that tell you? I'm actually done with the majority of state agents. There's very few decent ones. My advice, view a property where the owner shows you around, discuss financial matters to the organ grinder, and not the monkey. And last piece of advice, no matter how frowned upon, exchange numbers, as you can bet your bottom dollar the estate agent won't pass on your offer (Bearing in mind asking price was offered when nobody else was interested, or 10 grand over on another property was offered with no other competition, then back on the market!)
Timeless · 20 July 2021
Agent replied · 26 October 2024
Hi,Thanks for taking the time to leave us your feedback. We're sorry to hear about your bad experience with some of the estate agents who advertise properties on our portal. However, we really appreciate the time you have taken to provide this to us.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotCan they tell the difference
This company do not make renting properties easy. When you set up your filters of what your looking for and requirements are the ignore that and put properties in that are wrong. I'm looking on sites for pet friendly property's. They also put on the same pages non pet friendly. I think they need to sort them selves out and give people what they ask for not what they want to show you
Mr · 1 August 2022
Agent replied · 26 October 2024
Hi Mark,Thank you for sharing your feedback with us and for leaving us a review. We here at Zoopla are pet lovers too!To help you find a home which is pet friendly, you can tailor your search results easily when searching for rental properties. Here is a help centre article that will guide you through this step by step in just a few clicks depending on if you are using our website or apps:https://help.zoopla.co.uk/hc/en-gb/articles/360006063738You can further refine your property search in the ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as pets. You can search for exact phrases using quotation marks such as "pets allowed"; to exclude a term you can prefix it with ‘-’ for example -student to exclude.Please note, the keyword searches check the description of every advertised property as it is provided to us from the advertising estate agent and displaying all matching results. Thus, if the word ‘pets’ is included somewhere in the description of a property containing the ‘no pets allowed’ phrase, then that property will also be included in your search results and property alerts.All the best on finding a new home for you and your furry family members!Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotFirst time user of Zoopla
First time user of Zoopla. , very impressed, far quicker than trawling around Estate Agents. In total found three properties that fitted the bill alas pipped at the post !. You sent me a property that had just come on the market, viewed it the following day made an offer a day later which was accepted and I am thrilled to bits. The best bit... you can sit in your armchair and let Zoopla do most of the work for you, thank you to your team from one grateful Lady.
M · 16 July 2021
Agent replied · 26 October 2024
Hi M. Berry,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our site and you like our features. Also, congratulations on your new home! We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 2/5
TrustpilotDon't wind me up.
To be honest, I'm not very pleased with Zoopla etc. They work in tandem with the Estate Agents and it has been a nightmare trying to secure a house we like. They are deliberately overvaluing houses 30 grand etc over the top end value market as there is a market (or shortage that they are creating) so pricing out people who don't want to use a mortgage that are willing to pay market value and possibly a little over if it's in nice order. Not looking for a bargain. You have to wait 2 weeks or more to view a property and then it's sold before you get to the open house viewing. You can't get hold of agents or you ring straight away and surprise surprise there's no more slots or my favourite, 'its sold'. Really. What a load of crap. It needs to be completed turned around and sorted out. It's unfair and underhanded practices.
Timeless · 16 July 2021
Agent replied · 26 October 2024
Hi,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotGenerally very good, but a little room for improvement - especially in intuitiveness and attitude
Zoopla has generally been easy and intuitive to use and made it easy to create and save searches and properties and generally get what I want out of the site (while not being forced into accepting services I don't want). It would be nice if it made it easier to exclude unsuitable properties (e.g. ones being sold to the over-60s).NB Telling me where I can look for further information (see reply below) is not the same as making it easier to exclude unsuitable properties. I don't need to read many useful articles for property seekers and home owners or contact Rightmove directly to exclude these properties on Rightmove. On the other hand, it was more of a pain to work out how to save a search on Rightmove, so swings and roundabouts. I guess at Zoopla, the onus is simply on the person using it to do a lot of reading or other extra homework rather than on Zoopla to provide a simple, inuitive service. I have now removed one of the 5 stars I originally gave Zoopla in response to their response. I hadn't realised that was Zoopla's attitude. I had previously thought it simply hadn't realised this wasn't easy or hadn't got round to updating that part of the programming yet. It clearly genuinely isn't easy, or I imagine they wouldn't have wasted their response asking me to do extra work and would simply have told me how to do it.
Laura · 12 July 2021
Agent replied · 26 October 2024
Hi Laura, Thank you very much for leaving us a 5 star review. It is great to hear how pleased you are with our website and the service you received and thank you for your filter suggestion. We hope we'll continue to help you with all things property related. Make sure you visit our 'News and guides' section for more information, articles and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for property seekers and home owners:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotMisrepresentation of my property
Zoopla used to have the correct information for my home but suddenly it has changed my 4 bedroom house to a 3 bedroom. In my opinion they could not only be affecting the valuation of my home, but any buyer looking on there for a 4 bedroom would now ignore mine. This is misrepresentation and I can't believe they can do this legally.What actually is the point of Zoopla?
Jackie · 28 December 2022
Agent replied · 26 October 2024
Hi Jackie,Thank you so much for taking the time to leave us your feedback.We’re sorry to say we cannot manually change the information (property type, tenure & room numbers) we show about any property at the moment.We are in the process updating our House prices section including improving our property attributes data to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, edit or remove any property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).We're exploring the best ways to improve our data accuracy using automated systems. That way, you won't need to tell us if we've got something wrong. It's a long process, but we're doing everything we can to find the best solution.Also, please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotI traveled miles for an appointment to…Poor customer service
I traveled miles for an appointment to view a property, arrived an hour early, waited outside the property then two hours later was told that someone came and left, I expected a call since they had my numbers. Then I was told to reschedule for the following day. On the next day I received a call to say the property was already taken. Not a word of apology from staff. I think they can do with a bit of customer service training.
Sydney · 16 June 2021
Agent replied · 26 October 2024
Hi Sydney,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience with one of the agents who advertise on our portal.We'd like to find out a little bit more about your experience with this agent and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilotzoopla way out with valuations
Our bank based a valuation on zoopla estimations luckily we went to a local estate agent who understood property valuations in the area. Our house sold for over 60,000 more than the zoopla estimate. We live near an estuary and zoopla value properties at the same price as those at the other side of the estuary and further up the coast - ridiculously inaccurate - the information on the area based on the postcode was also vastly inaccurate
All · 18 October 2021
Agent replied · 26 October 2024
Hi,Thank you so much for taking the time to leave us your feedback.We appreciate how important the accuracy of the estimated house price range for your property is to you and we're sorry to hear of the experience you've had when using the Zoopla website.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotShowing interest via website but…
I showed interest in several houses via the website enquiry forms and get no reply?? very disheartening especially when you find a house you want after weeks on weeks of searching but find that the agent is unresponsive, its almost as annoying as auction houses and sold listings.I don't do phone calls unless it absolutely necessary as being partially deaf I get very anxious about phone calls. IDEA FOR YOU:Maybe encourage sellers to reply to enquiry forms for points for free advertising credits thus avoiding disappointment like what I get from ignorant agents.Extra two stars for a kind reply, thank you! :)
Christian · 12 May 2021
Agent replied · 26 October 2024
Hi Christian, Thanks for taking the time to leave us this review and thank you for your suggestion. Our tools and services improve and become more effective with feedback and data from users like you. We’re really sorry to hear the agents you tried to contact via our site did not respond. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 3/5
TrustpilotI am searching for a property to rent
I am searching for a property to rent. The problem with the zoopla web site, is it does not allow you to refine your search, specifically enough like other similar property web sites.A Zoopla brings up 17 pages of properties to wade through, compared to 3 pages with other similar web sites. On Zoopla many properties that we have absolutely no interest in.The other problem with Zoopla's web site, I could find no where to leave this comment/feedback hence I have to resort to Trust Pilot. Why they do not allow comments or feedback in this day and age is beyond me?
James · 11 May 2021
Agent replied · 26 October 2024
Hi James,Thanks for leaving us a 3 star review. We're sorry to hear about your bad experience.You can search through thousands of UK properties on our desktop website or within our app, with properties divided into For sale, To rent, New homes, Commercial and Overseas.Each department can be searched within, the search results saved, properties added to your Saved properties list and also shared with friends and family members or on social media too.Here are Help Centre articles showing you step by step how to complete a residential property search on your preferred device and how to tailor your results:https://help.zoopla.co.uk/hc/en-gb/articles/360006034517&https://help.zoopla.co.uk/hc/en-gb/articles/360006053137 We also have a large database of qualified agents who can help you, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/If there's anything we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotBecause of I email many time no reply…
Because of I email many time no reply no call I give number email but I very disappointed I am looking forward house for sale Sami detached in Manchester in M9 m7 m6 m19 m40 m41 m43 m12 m18 Most of these locations I came three time on time come from London to Manchester for view the house on time standing in front of the house same time call But I m very disappointed Because or miscommunication with agent or no reply via email So last week I get 3 appointment confirmed and make schedule butt I am still waiting for reply I need responsible person who give me the correct house in my budget 100000 to 185000 3 to 4 bed that’s it Regard suhail butt
Suhail · 7 May 2021
Agent replied · 26 October 2024
Hi Suhail,Thanks for taking the time to leave us a review. We're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with or if you wish to contact us directly with your feedback, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
