Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotAccuracy of property description and valuation
Accuracy of property description and valuations:I live in Tunbridge Wells and,out of interest, I wanted to do some research on the representation and value put of my home and that of my neighbour. I logged in to Zoopla, created an account and initiated my research. This was all straightforward. What first struck me was that the images were uploaded from estate agents who had previously put the cottages on the market. Whilst the floor plans may have been accurate the full description was not. The number of living rooms and bathrooms were both inaccurate. The property valuations seem dubious; my neighbours property being valued at over £200.000 less than mine. I think a meeting in the middle valuation would be more appropriate.Would whoever reads this feedback let me know whether and if there is a safe and independent mechanism to ensure the content of the Zoopla website is accurate.
Mr · 6 March 2022
Agent replied · 26 October 2024
Hi Charles,Thank you for leaving us your feedback.We'd like to assist you with your property alerts and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotIncorrect valuation
I contacted Zoopla after seeing their incorrect valuation of our house (undervalued by a large amount), which was worrying as this could negatively influence potential buyers. I am pleased that Zoopla customer service responded to my request to remove the incorrect valuation from their website within 48 hours of my second email.However, as a general point, I think Zoopla's model greatly underestimates values for older detached properties with large gardens that have not come on the market for many years. Some of these in our semi-rural area are valued less than much smaller modern properties, and also much less than similar properties that have sold within the last ten years or so. We know Zoopla's valuation was incorrect and under what it should be, as we had independent valuations by four estate agents in 2018. This misrepresentation of its value could be to our financial detriment and could negatively influence potential buyers. You now have to 'opt in' to receive companies' emails and marketing information - in the same way consumers should have the ability to 'opt out' and state they do not want (incorrect) information about their private property displayed on the internet for all to see.
Deirdre · 24 February 2022
Agent replied · 26 October 2024
Thanks for leaving us a 4 star review. We're really glad to hear you like our website. We hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many of our features are continually being developed and we recognise that things aren’t perfect. Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotHello yous have been Great sending me property
Thank you for sending me over property my problems are I live in Perth it can take me a few days to get down thank you Maureen
Maureen · 3 October 2022
Agent replied · 26 October 2024
Hi Maureen,Thanks so much for leaving us a 5 star review. We're happy to hear you are pleased with our service and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If there's anything else we can do to help you, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotTerrible company
Terrible company! Don’t trust the information they provide about houses on their website. I have contacted Zoopla on numerous occasions about the details of my house being listed incorrectly and each time they tell me they are unable to correct the details because of where they get their source data. The funny thing is my house details were previously listed correctly for many years, so not sure what’s happened recently. Anyway, their customer service is also terrible and has been of no help with this issue.
Nabbie · 1 February 2022
Agent replied · 26 October 2024
Hi Nabbie,Thank you so much for taking the time to leave us your feedback.We are in the process updating our House prices section including improving our property attributes data (i.e. property type, tenure & room numbers information) to a more accurate model. Unfortunately right now, we don’t have the ability to manually add, change or remove your property attributes and changes will only happen when we receive additional data from our verified sources such as HM Land Registry and/or Registers of Scotland, RICS Certified surveyors data (subject to the availability), live 'For sale' listings on Zoopla and Energy Performance Certificates (EPC).However, we are working on the functionality to allow homeowners to update this information for their properties and hope to be able to provide you with an update soon.If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotZoopla is fine but the estate agents…
Zoopla is fine but the estate agents you use suck . They lie and never turn up for viewings waste your time . So we wint be bothering with zoopla or estate agents again .
Andrew · 17 July 2021
Agent replied · 26 October 2024
Hi Andrew,Thank you so much for taking the time to leave us your feedback. We're really sorry to hear about your negative experience. We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotAs a foreign investor
As a foreign investor, I was unsure where to start the process of house hunting. We were looking for a pièd-à-terre for our working daughter with a little extra space to accommodate us on our visits. Several online portals were recommended and I tried a few of the most popular ones. I found Zoopla to be most responsive. They kept in mind our requirements in terms of budget and location and narrowed down the most suitable properties. Each property was described in detail. This was very helpful and enabled us to shortlist a handful we found to be most attractive.
Joyeeta · 16 January 2022
Agent replied · 26 October 2024
Hi Joyeeta,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/Should you require any further help from us, be sure you visit our Help Centre too where you may find numerous articles designed for home owners and property seekers:https://help.zoopla.co.uk/Wishing you all the best! Many thanks,Zoopla Support
★★★★★ 1/5
Trustpilot3 bedroom house listed as 2 bed?
I complained about my 3 bedroom house being listed as a 2 bed, Zoopla say they get data from land reg etc but on checking Land reg and all the others do not record number of bedrooms, property details only change recently with a new update they did around July, house went from 3 bedrooms to 2 bedrooms I am going to struggle to sell it as a 3 bed when Zoopla list it wrong.
12345 · 8 September 2022
Agent replied · 26 October 2024
HiThank you so much for taking the time to leave us your feedback.Unfortunately, we cannot manually change the information (property type, tenure & room numbers) we show about any property. We are, however, exploring the best ways to improve our data accuracy using automated systems.Please note that your property attributes do not directly affect your estimate. Your house price estimate will continue to be updated every month.If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotAs an agent we have been a member of…
As an agent we have been a member of Zoopla / ZPG for years however the customer service has gone shockingly downhill. Countless meetings cancelled in the past, no one has been in contact for at least 2 year since to rearrange or have a catch up. We have even emailed to request calls to discuss our contract however it's resulted in us cancelling our membership as we never got anywhere...
Estates · 31 January 2023
Agent replied · 26 October 2024
Hi,Thank you so much for taking the time to leave us your feedback and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThis company is associated with CON…
This company is associated with CON ARTISTS
Ess · 11 December 2025
Agent replied · 23 December 2025
Hi Ess,
Thank you for your review. We're sorry to hear of your negative experiences with this agent.
We would like to assure you that all estate and lettings agents advertising on Zoopla Property Group portals are required to be compliant with applicable laws, regulations and codes of practice in the United Kingdom.
All agents undertake several checks before they are accepted as a Zoopla agent.
We would like to help and resolve this matter for you and so, we will DM you for more details.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotWhere do Zoopla get their facts from?
In 2017 I bought a rundown end terrace 2-bed property in NG3 and did the place up to rent out: New d/glazing, central heating, electrics, doors, kitchen, bathroom, insulation.... the whole nine yards. Today, amongst the immediate 5 other properties, my place still ranks as the least valuable by a considerable amount in Zoopla's estimates, yet of the immediate properties my place is way more upgraded and modern - which to me renders Zoopla somewhat superfluous to what's really going on in that area. For example, one of the other properties you guys rank as of greater value is an end terrace 2-bed (exactly the same property as mine) that resembles today that which I bought in 2017 - yet it's apparently worth 8% more than mine.Even the immediate property next door with no parking (mine has a drive for 2 cars) is a 2-bed mid terrace and only part modernised is worth more apparently. None of this makes sense to me.*** UPDATED 31 December 2021 ***ZOOPLA have now created links to PR5 0RT - I also DID provide feedback but an email yesterday from TrustPilot suggested I hadn't. If ZOOPLA would bother to use the email I HAVE shared and get in touch, I will of course enlighten them.
Eddie · 31 December 2021
Agent replied · 26 October 2024
Hi EddieThanks for sharing your feedback. We are really sorry to hear you feel this way about Zoopla and our valuation model.We want to ensure that the information shown on our website is as accurate as possible and we will now reach out to you to discuss the Zoopla estimate for your property in more detail.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotA great way of gauging property prices…
A great way of gauging property prices and scoping areas. I like the detailed information - distance to schools and transport links, floor plans and listing history. Definitely recommend Zoopla to property buyers and sellers.
SFLee · 19 June 2021
Agent replied · 26 October 2024
Hi, Thank you very much for leaving us a 5 star review. It is fantastic to hear you find our website and its features so useful and you would recommend us to others. We hope we'll continue to help you with all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotUseless
Useless. You are encouraged to "register" with local agents and you write in specific criteria so you do not waste their time or yours. However, instead of pertinent properties being recommended, one is bombarded with entirely irrelevant properties in areas you have no interest in, auction catalogues to wade through and adverts.
Sharon · 10 May 2024
Agent replied · 26 October 2024
Hi Sharon,Thank you for sharing your feedback with us and we're sorry to hear you're receiving properties that you are not interested in.We'd like to assist you with this. As such, we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotWould give them 0 stars if I could
Would give them 0 stars if I could. Called them about a property that had just been listed to view it. Told me there was a tenant in the property already so had to confirm with them. Totally cool and understandable but then never called me back to let me know. I called numerous times and couldn’t get hold of the lettings department. Then I called back and was told the same day someone else got the chance to view and put an offer on the property. Baring in mind this all happened in the span of 1 day! Don’t want to say this but could be due to the race too. The moment I said my name they had a different reaction and knew they didn’t want to offer that property to me. Disgusting! Don’t trust this company and people!
R · 10 December 2021
Agent replied · 26 October 2024
Hi Rajni,Thank you for leaving us your feedback and we're sorry to hear about your negative experience with one of our agents.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotI use Zoopla looking for renting a…
I use Zoopla looking for renting a house. The problem you can leave a message but the agencies don't come back to you. Is a prperty on the market and you're writing at once nothing happens you are waiting. Then you call after a day or 2 and the property is gone. The agents don't respond in time. And after 2 days when you call them the property is gone .You couldn't get a viewing or any information only a no.My advise don't enquire via mail call the agencies.
A · 9 November 2021
Agent replied · 26 October 2024
Hi A E Zimmerman,Thanks for taking the time to leave us a 4-star review and we're really sorry to hear about your negative experience with some of the estate agents who advertise on our portal.We can confirm that all enquiries are being submitted to agents via our website and if the agents you tried to contact via our site have not yet responded within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf you ever need any assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre where you may find many useful articles for home owners and property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotHad lots of properties but there is…
Had lots of properties but there is just a little bit missing in each of the requests we asked for. e.g. we want a garden but not North Facing. Want a garage not a overhang to park under, we want modern and nothing old as we are old enough so don't need any projects. Close to amenities e.g bus service, paper shops.So back to basics - Modern ¾ beds, 2 baths, if no study then definitely 4 beds, south facing garden at least and not too rural or old character properties.
Kathryn · 8 November 2021
Agent replied · 26 October 2024
Hi Kathryn,Thank you so much for taking the time to leave us your feedback and we're sorry to hear you're having issues when filtering for the right property on our site.You can further refine your property search in the ‘For sale’ or ‘To rent’ listings by using the keywords filter to search for properties that include specific words, such as garden, modern, bus etc.. You can search for exact phrases using quotation marks such as "double garage"; to exclude a term you can prefix it with ‘-’ for example -north; -rural; -shared; etc..Here is a Help Centre article that will guide you through filtering for specific properties by step depending on the device you choose to use:https://help.zoopla.co.uk/hc/en-gb/articles/360006068617We also have a large database of qualified agents who can help you find a suitable property, their details can be found in the ‘Find agents’ section of our website:http://www.zoopla.co.uk/find-agents/Should you require any further help from us or if you wish to contact us directly with your feedback, be sure you visit our Help Centre too where you will find numerous articles for property seekers:https://help.zoopla.co.uk/Happy home hunting!Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotThey can't get log-in to work on their…
They can't get log-in to work on their website so what hope do we have?Strange reply from Zoopla, but the background is over 50% of the time I cant log in to my Zoopla account from phone, tablet or PC either via app or website. I'd ask for help but obviously can't log on when I have the problem.
I · 29 November 2023
Agent replied · 26 October 2024
Hi,Thank you for sharing your feedback with us and we're sorry to hear about your negative experience.We'd like to discuss this further with you and we'll DM you shortly for more information.Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotIncorrect Property Data
I live in a 3 bed property, which Zoopla have down as a 2 bed on their house prices site. They are confusing this with the apartment block, in a court across the road, which is a 2 bed. They refuse to change this saying they use government data and land registry. If they can get something like this wrong, even after it has been pointed out to them, I'd have no confidence in using their services.
Shaun · 12 April 2022
Agent replied · 26 October 2024
Hi Shaun,Thank you for leaving us your feedback and we're sorry to hear about your negative experience.We'd like to assist you with this and we'll DM you shortly with more information.Many thanks,Zoopla Support
★★★★★ 5/5
TrustpilotI thought that the Apartment was…
I thought that the Apartment was exactly as described, in addition to this the price was very good.I had very good communication with everyone involved.
Mr · 3 October 2022
Agent replied · 26 October 2024
Hi Mr Stuart,Thanks so much for leaving us a 5 star review. We're very happy to hear you have had a great experience using our website and we hope Zoopla continues to be useful for you in all things property related. Be sure to visit our 'News and guides' section for more information and additional guidance:https://www.zoopla.co.uk/discover/If you ever need any assistance or wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Wishing you all the best on our property search!Many thanks,Zoopla Support
★★★★★ 4/5
TrustpilotSorry to tell you that I am not happy…
Sorry to tell you that I am not happy because ever time I go for a property I don't get phone call to let me know if I give the property. Want I do go and keep my appointment with you there well not take me on DSS and it is not fair and I get very upset and it make me very ill. From Christina Evans back in Haverfordwest Pembrokeshire. (Wales). Please could I ask for your help me. Please could you phone me so I can talk to you soon as possible.
Christina · 20 October 2021
Agent replied · 26 October 2024
Hi Christina,Thanks for taking the time to leave us a review.We’re really sorry to hear some of the agents you tried to contact via our site haven't responded. If they don't reply within 3 business days, we recommend that you call them on the number displayed next to their branch in the ‘Find agents’ section of our site.This Help Centre article discusses in greater detail what to do if you’ve contacted an agent and haven’t received a reply:https://help.zoopla.co.uk/hc/en-gb/articles/360011458557-I-have-contacted-an-agent-and-they-haven-t-repliedIf there's anything else we can do to help you with, be sure to visit our Help Centre where you may find many useful articles as well as a designated section for property seekers:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotDo you really think your advert asking…
Do you really think your advert asking how much her house is worth with a man’s new girlfriend with a knife in her hand is a good idea with all the knife crime that is going on 🤔 Not only that I find this a little sick and twisted with what is going on to be honest🤔🥺🫣😖😣☹️
Ceri · 6 January 2024
Agent replied · 26 October 2024
Hi,Thank you for your feedback on our Zoopla advert which I have sent across to the appropriate department for their review.We're sorry that you found this offensive - that's never ever our intention. Our ads aim to poke a little light-hearted fun but never to offend or insult.Many of our adverts’ features are continually being developed and we recognise that things aren’t perfect. If you need any further assistance and wish to contact us directly with your feedback, you may do so via our designated Help Centre:https://help.zoopla.co.uk/Many thanks,Zoopla Support
★★★★★ 1/5
TrustpilotNot good
I didn't enjoyed my experience with them.
Caroline · 27 November 2025
Agent replied · 23 December 2025
Hi Caroline,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotTRULY AWFUL WEBSITE THAT WASTES TIME.
Hugh · 4 December 2025
Agent replied · 23 December 2025
Hi Hugh,
Thanks for getting in touch and for your feedback. We're sorry to hear you feel this way.
Many of the features on our site & mobile app are continually being developed and we recognise that things aren't perfect.
Zoopla aims to provide users with an advantage in the property market by creating a transparent marketplace, and our tools and services improve and become more effective with feedback and data from our users.
I have provided this feedback to the team who look after our property experiences.
Many thanks,
Zoopla Support
★★★★★ 1/5
TrustpilotAbsurd valuations
Sold 3 bed EOT house 1 year ago for £350,000. Zoopla now claim it is a 2 bed bungalow worth £249,000.They say they cannot amend data BUT they have claimed that for the last 2 years. Complete rubbish website that is grotesquely inaacurate. I recommend completely ignoring it.
Ray · 24 June 2024
Agent replied · 26 October 2024
Hi Ray,Thank you for sharing your concerns with us. We're really sorry to hear you feel this way about our valuation model.Zoopla price estimates are not valuations. We provide free house price estimates for residential properties in the UK. The price estimates are based on data fed through an Automated Valuation Model (AVM) powered by Hometrack, the UK’s largest automated valuer of residential property. Hometrack's data is relied upon by 85% of UK mortgage lenders today.We receive new data all the time and above-average variations will be largely a result of changing property characteristics and the comparability of the property to the local market. Therefore, discrepancies and/or increases or decreases such as you have outlined are not unusual.Here is a Help Centre article that will give you more information on where we get our data from:https://help.zoopla.co.uk/hc/en-gb/articles/360005677897The accuracy of Zoopla estimates is influenced by a number of factors such as the current market values of homes, the quality of the information available on the given property and the availability of comparable properties in the area. This means that unique properties or those where the housing market is slower, may experience less accurate estimates.Nevertheless, we would like to discuss your property estimate further with you and we will now message you privately for more information.Many thanks,Zoopla Support
★★★★★ 5/5
GoogleI've been lucky enough to use Dimension Properties for both, renting for myself and also letting as a owner. As a current Landlord, it has been an absolute pleasure to deal with the Letting manager and owner to reduce the headache that comes with being a Landlord. Great people and great service.
Gee · 11 April 2024
Agent replied · 23 October 2024
Thank you Mr Sapra, we appreciate and value your feedback.
Many thanks
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
