Trusted Agent profile · Hounslow
★★★★★
789 reviews across 3 platforms
4 Parkfield Parade, Feltham, Hounslow, TW13 4HJ
Barnard Marcus Lettings's office in Hounslow, at 4 Parkfield Parade, is rated 3.3 out of 5 across 789 reviews on three platforms, including 306 Google reviews rated 4.5.
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Every review we hold for the Hounslow office, from every platform, shown as written. First names only.
5/5
GoogleMarina did a superb job in securing and helping me through my mortgage process. Marina is extremely knowledgable, approachable and very informative. She has kept me updated on everything I need to know and has answered all the questions I have asked. I would hugely recommend Marina as she is a great asset to the Barnard Marcus team. Thank you again for all your help. RobPositiveResponsiveness, Quality, Professionalism
5/5
GoogleMy experience wtih the team of Barnard Marcus was really great! Especially Sam Humby and Sophie, they make everything really easy for me, from the first call to the end when I received the keys. Thank you so much guys
Hello, thank you so much for taking the time to provide our Barnard Marcus team with a 5-star review. We are so happy to hear Sam, Sophie and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help.
1/5
Trustpilotshocking service, more interested to sign you up for a mortgage than book you in for a property visit
I recently contacted the London Muswell Hill branch about visiting a property to buy. Harry in question was more interested for me to see their mortgage broker, he prioritised this over the visit of the flat. I never got an appointment to visit it and since their broker was hassling me I declined any dealing with them. Extremely off putting and work ethic questionable. If you are a seller run away as their priority is not to sell properties but sign you up with their broker. Shocking behaviour.
5/5
GoogleWe would like to thank the team at Barnard Marcus in Feltham for the amazing service we have had during the last few months. They are efficient, hardworking, really friendly and professional and always there to respond to any queries. I wouldn’t hesitate to recommend Evan and the team to anyone looking to buy. Very delighted with their service.PositiveProfessionalism
5/5
TrustpilotMany thanks to the team at Barnard…
Many thanks to the team at Barnard Marcus in Muswell Hill! Leon and Marinos were great from beginning to end of our house sale. Moving house can be such a stressful experience and Barnard Marcus really did take some of the worry and stress away. They always had time to answer any questions we had. They are friendly, knowledgeable and professional. Five stars all around! Thanks
5/5
GoogleMarina has just completed our mortgage for us. The process was a bit difficult for us but she was able to help us resolve all the queries coming up for the application. Marina's advice and guidance is clear and straight-forward and even my mum at the age of 76 was able to follow the steps! Thank you Marina for the top service.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotExcellent Work, Positive experience
Michael Griffin at Sanderstead is great, we have a understanding through out the whole process, communication is great and I felt care and support. Jill Parry (Asst. Sales Progression Manager) She is a super star. Brilliant!
5/5
GoogleI would like to thank Evan and all the staff at Barnard Marcus Feltham for thier first class service and help that I received with the sale of my house. I was very pleased with the house valuation. The turnaround from the first viewing to a buyer being found was very quick. I would highly recommend Barnard Marcus Feltham.
1/5
TrustpilotReady to go to court as a result of…
Ready to go to court as a result of Barnard Marcus auction where I bid on a property and seller didn't have the right to sell. They don't do due diligence on their sellers so now in a position I've paid £20k deposit with an agreed completion date where the seller can't even complete - thanks Barnard Marcus for doing your due diligence (there is a regulator in your line of biz and will be in touch with them) Liz George
5/5
TrustpilotMax Harffey was absolutely brilliant…
Max Harffey was absolutely brilliant during my very challenging purchase of my apartment. He helped me every step of the way. Communicating with me all the time. Giving me support when I thought my home was lost. Fantastic and great outcome because of him.
5/5
GoogleMuch gratitude to the team at Barnard Marcus Feltham. Specifically Danielle, who impressively delivered swift completion in a time sensitive situation with her professional and assertive quick response manner. I would certainly recommend Barnard Marcus but also request for Danielle to recieve recognition for her work ethic as she is a huge asset to the business. Not only did she manage to overcome each obstacle with ease, she certainly went above and beyond to assure I was happy, addressing and executing any concerns rapidly, which most definitely made this a stress free, fast paced process. Outstanding considering the current climate. We could all do with some of Danielle's professionalism and positivity!PositiveResponsiveness, Quality, Professionalism
Hi Leanne, thank you for taking the time to leave our team with a review, it means a lot to us!
1/5
TrustpilotI will never deal with this…
I will never deal with this agent(Barnard Marcus Chiswick)again and advise others to stay away from them. All they care about is taking their commission. If you have problems with your tenants, they are never there to help. They placed a terrible tenant in my flat who left it damaged and neglected the garden, causing complaints from neighbors. Whenever I tried to contact the office, there was no response. When I visited the office, I was told that the manager and staff were in meetings and had to wait for a long time, only to have my issues ignored.
5/5
GoogleExcellent customer service by Lucy, she's such a wonderful person. She's helping me to find a new place like she's searching a flat for herself. Very professional, polite and helpful. Thank you Lucy, glad I got to know you and may all your dreams come true ❤
1/5
TrustpilotTerrible
Terrible communication. Gave keys to my house without notice, damaged the house despite my specific instructions. Team utterly clueless whenever I call. Avoid.
1/5
TrustpilotThe whole point of an auction is the…
The whole point of an auction is the uncertain gamble of a bargain. I watched today for one hour and only half of the property’s where sold. The winning bidder had apparently not reached the target of what the seller wanted. The place I looked out for had a guide price of £130000.the winning bid of £170000 was apparently not enough, with no mention beforehand of any reserve.when i asked why putting in that case such low guide price i was told it was to encourage Interest.I can see why some people want a minimum price but then have the guts to tell us before.If this way of doing auctions isn’t challenged,in no time the vast majority will be like this?I can see how the auctioneers tell their clients;Put it in the auction,lots of people will look at it.and if you don’t get what you want,then we won’t sell to the bidder.
5/5
GoogleWe took our mortgage from Marina the in house Mortgage Advisor and we are very happy with the service provided. She went out of the way to help with our complicated situation. Thank you Marina for your hard work we couldn't have done it without you. Excellent service and very much recommend. Gurung FamilyPositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotA cheating and dangerous auction agent
A cheating and dangerous auction agent. I bought a property in Blackpool in 2019. They advertised the property as a freehold worthed 10,000 at 75-77 Caunce Street, FY1 3NDI did not see legal pack properly and then ended up with the bills including their auctionee fee of 35,000 pounds.The nasty thing of the property I bought turned out a long leasehold 999 years and I have to pay rent, service charge etc and that is very surprising and dangerous .It caused and ruined my financial aspect and life. It took almost 4 years for years to repay the debt.I take them to the property authority but they did not do much. I intended to take them to the Court for misleading the public but have no money to pay legal fee.The authority should shut down this nasty auction agent. After you did so bad and dangerous things, karma will come back to you one day and let karma do all the work.
5/5
GoogleOur experience with Marina Nguyen, the estate agent, was exceptional. We received a mortgage offer in 2 weeks, compared to another estate agent where it took 3 months. The overall customer service provided, reflected her professionalism and dedication she has for her clients. I would definitely recommend this estate agent to others.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotCheck-out report was ridiculous
Check-out report was ridiculous, the agent just wanted all of Tenant's Deposit.
5/5
GoogleThank you for the brilliant service.
Thank you for being a valued customer and for your kind words! We are committed to providing top-notch service to all of our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotProfessional letting service with great customer service
I had some tenants do a runner on me in February 2024, and that was whilst they were in the care of one of London's top letting agencies. So, you can imagine I was not ready to hand my property over to another agency easily. Enter Lauren McDowell and Christopher Robson from Battersea Branch - a cool, calm and collected pair that swept me under their wing and very soon found me some replacement tenants - nicely vetted and decent! The whole process was stress-free, quick and professionally executed.Thanks, Lauren and Christopher! It is good to know that you are my go-to people throughout the letting process, not like some other letting agents, where every time you phone, someone else is dealing with your matter and does not have a clue. Look forward to a long mutually beneficial relationship!
1/5
TrustpilotI used Barnard Marcus Redhill to sell a…
I used Barnard Marcus Redhill to sell a flat via the ‘I am sold’ auction site. BM initially got the lease period incorrect and even though they were told they still went to the market with this incorrect information . Throughout the auction process there was a disconnect with BM and I am sold auction house. I was advised that I should be chasing I am sold to see whether people who were interested had made contact. Very difficult to get hold of I am sold. We were then advised to reduce the asking price and the reserve which we did . We eventually held an auction but there were no bidders . We withdraw from the market and sacked I am sold and BM . They still continue to market my flat at the wrong price even though the auction period has lapsed and they have been dismissed. Do not use BM and I am sold, is my advice .
1/5
TrustpilotConditional selling of mortgages
This company forces you to use their mortgage brokers service no matter what! More often than not they cant beat the deal you have and if you disagree with them they force you out! Please make sure you report them to trading standards as they have been getting away with it for years and enough is enough. I worked for them and could not believe what I experienced. I am in the process of speaking with Trading Standards and hopefully it looks like they are going to be investigated again. If we keep doing it eventually they will be fined or worse told to cease trading now that would be great!!
5/5
GoogleAs with any sale not without its problems but staff at Barnard Marcus always helpful and always delivered. House was marketed and offers received first day of viewings with fair price being achieved, so a good result for all. Would recommend Evan and his team.
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Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hounslow.
