Barnard Marcus Lettings Hounslow reviews

★★★★★ 1/5

Trustpilot

No idea whatsoever

I used the letting service in Clapham for seven years. I bitterly regret not changing in the first year. 1) The property management section was useless. There was no relationship with plumbers/electricians/other contractors. Only one quote was ever given unless I objected. If the same job had to be redone a few months later the same contractor would be used with no question of querying the quality of the first job. The property manager changed regularly - I communicated with 11 in the course of 7 years. Three months after they took over the flat they recommended replacing a 'broken' blind (it had got stuck) and changing two of the mattresses. The woman I spoke to had no idea that the flat was a new build with new furniture and fittings or even what condition it was in. 'Replace it' was always the answer. We had several leaks in the flat but no one ever telephoned or texted - an email would be sent with the message, 'How would you like us to proceed?' Urgency was an alien concept.When we finally took over the flat it was a mess, with several outstanding jobs to be done including the repair of the balcony doors, which had been an issue for over two years. It was sorted in two weeks. If there was a problem over a bank holiday weekend or Christmas there was never anyone to deal with it. Finally, the agency was unable to do an effective handover of the utilities when the tenants moved out. There were no meter readings and it took repeated emails to find out the names of the suppliers. They were uninterested in ensuring I got all four sets of keys back from the tenants. I gave up chasing them and changed the locks.2) The actual letting service was efficient in that we rarely had more than a few days between tenants but the information was dire. We were never advised what costs would be incurred. We had to fight for a rebate where we had been charged wrongly. Letting conversations hinged round how quickly they could do a deal which often meant they advised a reduction in rent which we didn't always agree with. We ended up securing less rent than other landlords in the same block who also had no problem with voids. One woman in the lettings office said she recommended a low rent because then the flat would be let before Christmas which was good for us and she would get a bonus.I've let a house and a flat with other companies and these are the worst agents I have ever encountered.

Lynda · 5 November 2020

★★★★★ 5/5

Trustpilot

Tamesha - Barnard Marcus Ealing

Barnard Marcus Ealing helped me to find my new flat. With the help of Tamesha Bryan who's been extremely professional and kind, she was extremely transparent during the whole process and managed my expectations really well and even exceeded them.On moving day she also gave me a welcome pack orgnaised by Barnard Marcus.Massive thank you to Tamesha and her team! I would recommend Barnard Marcus

Nasra · 30 January 2023

★★★★★ 1/5

Trustpilot

Useless agent

I registered my interest in buying a property with this estate agent in Feltham and never heard from them again. No follow‑up call, no email, nothing. It’s disappointing,

A · 29 May 2026

★★★★★ 5/5

Trustpilot

Evan Dyer went above and beyond what I could reasonably expected

I cannot praise Evan Dyer, and the team at the Feltham Office, highly enough. As executor of my cousin's estate I contracted Barnard Marcus to handle the sale of his house. The property was on the market within days, there was a large number of viewings and several realistic offers were made very quickly.

Patricia · 22 October 2025

★★★★★ 5/5

Google

We sort the services of Marina Nguyen, a mortgage advisor who works for Sequence, who is attached to the Barnard Marcus estate agents in Feltham. Marina went above and beyond to help us. We were first time buyers and we were not a straight forward case. However Marina managed to find us a mortgage for the best rates. She liased on our behalf and helped us with forms. Marina explained terminology and gave advice throughout the whole process. It was easy to keep in contact with Marina using emails. We will definitely be using Marina's services in future when we come to remortgage.PositiveResponsiveness, Quality, Professionalism

Jaquie · 25 August 2020

★★★★★ 1/5

Trustpilot

Barnard Marcus - Streatham / Mitcham

Dodgy, Dodgy, Dodgy. Do not even think about Barnard Marcus, let alone Streatham / Mitcham branch. Awful, Awful, Awful experience dealing with Dodgy Manager, Dodgy team, Dodgy company. If you want Dodgy Dave and his team of merry-men to waste your time, then this is the right place for you. Cannot stress how bad this company is. 70% bad reviews cannot be wrong. I wish I had seen these reviews before stepping into their office.

Justice · 10 September 2021

★★★★★ 1/5

Trustpilot

Absolutely shocking service from…

Absolutely shocking service from Worcester park branch. Unprofessional, rude and very unwilling to help. Unorganised and unprofessional Charlie was very keen to take a lot of money and continuously made excuses for the equally useless land lady who unlawfully asked for money from the new tenant to pay in to her PERSONAL bank account. (Explained below) (ADDRESS is 3 mercury court in Worcester park) False advertisement was advertised on the property, which ultimately made the process longer and VERY stressful. The landlady asked for a £120 fee for ‘admin fees’ to be paid in to the land lady’s personal bank account, which legally she is meant to pay for. It is completely not down to tenants. My friend was told a number of times she could move in to the property on 3/4 occasions and then came with excuses as to why she couldn’t each time. Charlie told my friend she was able to move in to this property the day after leaving her other rented property, ultimately leaving her homeless. My friend now has no home, is living out of bags and is suffering mentally with this situation. This is being taken further .

Libby · 4 July 2020

★★★★★ 5/5

Google

Marina has been absolutely fantastic from start to finish! She guided me through the mortgage process with great professionalism. She was always on hand to answer any questions and got me a fantastic mortgage deal! I cannot recommend her highly enoughPositiveResponsiveness, Quality, Professionalism, Value

Nick · 13 June 2021

★★★★★ 5/5

Google

A quick review to express our appreciation of the support that Barnard Marcus provided to us recently. We had a problem with a broken shower and Louise proved invaluable in helping to resolve the issue. She liaised initially with ourselves and the tenants. However, the problem proved to be more challenging than was first anticipated. Louise thoughtfully, and beyond the call of duty, contacted the manufacturers and made all the arrangements for a replacement shower unit to go in. She also managed to sort out some technical issues with the manufacturers, of which we had no idea how to resolve, Thank you Louise! G. and K, M.

Graham · 13 June 2020

★★★★★ 5/5

Google

I couldn’t recommend the Lettings Team at Barnard Marcus more, Rebekah and Sophie were so helpful. I needed to find somewhere in a matter of days and they succeeded, they helped me through the referencing process and everything that I needed to do before moving into my new property. Thank you so much Sophie and Rebekah, you are amazing!

Ami · 13 June 2023

★★★★★ 1/5

Trustpilot

Worst renting experience

I had the worst renting experience in London with this agency. They asked us to move out of the property without providing the required two months’ notice. When we requested the notice, the branch manager Andreja refused. He also showed up at the property in an unfriendly and unprofessional manner. The property management team is also lack of communication.

Consumer · 20 August 2025

★★★★★ 5/5

Google

We were recommended by my sister to Marina Nguyen for Mortgage services. When we met her we found she is great ,straight forward with fixed decision, motivator. Marina is the best, she is available to help and guide us at all time. We really appreciate her services throughout the journey. It was wonderful experience having her. We will highly recommend Marina Nguyen and her team. Best Wishes Mr Santosh & Mrs CK RaiPositiveResponsiveness, Quality, Professionalism

Nachhiringal · 13 June 2021

★★★★★ 4/5

Trustpilot

Barnard Marcus, Mitcham

I have just sold a house in Pollards Hill, Mitcham, and thanks to Barnard Marcus I got more or less the price that I wanted and a relatively straightforward sale.I can't thank Ali and his team enough... They proved themselves very proactive, stepping in to negotiate sales terms at crucial stages and ensuring that every step of the process was efficient.The house received offers almost straightaway and the eventual buyer was found within 6 weeks as we were adamant that the sale price should be the asking price.

Matilda · 30 January 2020

★★★★★ 1/5

Trustpilot

Worst All round Service Ever Experience

We began the process of purchasing our first property in Aug. 2019. We were hesitant because of the unprofessional Barnard Marcus Estate Agent but prepared to look past this. Then the brand new property had a flood. The BM Estate Agent ensured that the necessary fixes will be made. We wanted to utilise the Help2Buy Scheme before it expired so we payed the £500 refundable reservation fee and the £650 to begin the Barnard Marcus buying process fee. A month later the leak wasn't sorted and we wanted to back out of this process as the Service provided by Barnard Marcus Epsom Branch was further declining! None of the surrounding properties were sold and the Estate Agent, was not responding to emails/calls. Then the Barnard Marcus Mortgage Broker resigned without notifying us and all of our records no longer existed! We contacted the CLC Lawyers, recommended by Barnard Marcus, who told us they couldn't assist us as are not purchasing the building. It is almost Feb 2020 and nothing is resolved, we haven't received our money back or even a returned phone call/email, we have been into the branch numerous times with no resolution. We feel robbed & scammed.

Robyn · 28 January 2020

★★★★★ 5/5

Google

Sophie and Rebekah were so patient and helpful throughout the process of renting a property through Barnard Marcus. I had just under a week to move out from my previous address and they both made things very easy and the process was so smooth. I would highly recommend the company to anyone looking for a nice rental property.

Tunde · 13 June 2023

★★★★★ 5/5

Google

It has been a real pleasure to work with the Feltham office and the new homes team. Evan and colleagues have been great at getting good sales for the flats and Sophie and team has also been great on the lettings side. Very good communication all round and they went the extra mile to get the job done.

Soraya · 13 June 2023

★★★★★ 5/5

Trustpilot

Chloe and Barnard Marcus

Chloe was incredibly responsive to texts and emails, staying in touch and tending to details throughout my rental process. She made what can be a difficult process much easier. Would highly recommend her services.

Angela · 17 October 2024

★★★★★ 1/5

Trustpilot

holding deposit taken before offer submission, property stayed advertised, deposit retained

The agent told us we had to pay a holding deposit before they would even submit our offer. We paid to proceed, yet the property was never taken off the market and continued to be advertised on Rightmove/Zoopla throughout (dated screenshots available).

Aquila · 17 January 2026

★★★★★ 1/5

Trustpilot

Absolutely Unprofessional

Absolutely Unprofessional! Would never recommend.We pulled out of a property due to it having mould, they offered to get some of it taken care of but not all. The property was not in good condition. Fire place broken, lights and curtains broken. No handover to inform us of any of this. Gave us keys before do an inventory check. We gave the keys right back after seeing the mould. Had already paid 5 weeks deposit and 1 months rent in full. Its been nearly 4 weeks without a refund. They have not responded to emails and never contact us, we have to call the office every time. Contacted TDS and was informed to get legal advise. The sad part is most of this could have been processed or received better by means of communication.The Agent was Nana AkotoI woulds advise not to use him or the branch in Elephant & Castle area

Tyla · 26 September 2019

★★★★★ 1/5

Trustpilot

Absolutely Awful individuals

Absolutely Awful individuals. No communication re protocol re moving out no checkout/leaving report received. Nearly a month has passed and no word re the reimbursement of my deposit. Head office are absolutely useless Poppy A in Head Office is useless no response to emails. I’ve had to raise a complaint via the Tenancy Deposit Scheme to get my deposit back.

Hannah · 29 March 2023

★★★★★ 1/5

Trustpilot

I have had my money stolen by Barnard…

I have had my money stolen by Barnard Marcus. I recently dealt with the Chiswick branch of Barnard Marcus to rent a flat.I found a lovely flat but when it came time to move (literally the day before) the owner and I realised that the agent had mis-sold the apartment to me as being unfurnished when it was in fact furnished.The letting fell through and I did not sign the contract. I had however paid my deposit and the rent in advance totalling 2200pounds. I had being given the keys also.When the mistake was understood by Barnard Marcus, they apologised and I even offered more money in rent to incentivise the owner to store their things (as I did not have somewhere to stay), I was told a refund was provided/processed straight away, so I gave back the keys hopeful that with the refund I could find another flat quickly.The refund was never provided and I have still not received it which is over 3 months ago. They have help onto the money and I am now having to go through the Ombudsman/Court process to sue them for it. I missed out on another flat due to my money not being returned and have wracked up considerable debt in added expenses given I did not have a home and London is very expensive.If you are in my position, don't give the keys back until you get your money back as they have no intention of refunding your money. This is theft plain and simple.

JCG · 20 August 2019

★★★★★ 5/5

Google

We bought a property through Barnard Marcus. Amazing professionals! Would highly recommend them. In my case, they not only contributed as just intermediaries but were also trying to speed up the process by communicating on different levels with involved parties. So they really cared which is the most important, I guess! Special thanks to Kecia and Evan.

Simona · 13 June 2023

★★★★★ 5/5

Google

Having had extremely poor experiences at 2 other local companies I am so happy that I trusted my gut and went with Barnard Marcus. Right from the start I felt I was listened to, we were giving excellent advice and the customer service from Ben Simons in particular was far beyond anything I have experienced in any sector. The response time was instant and I never felt any ask was too much. This is what service should be and this is how easy selling a house should be. Thank you to the Team and thank you Ben!!

Hannah · 14 June 2019

★★★★★ 5/5

Google

We only have great things to say about Barnard Marcus Feltham. We dealt with Zain and Sophie, who made our experience an absolute joy. They were completely honest and transparent throughout, executing a level of professionalism that is second to none. Rest assured you are in good hands dealing with Sophie and Zain, constantly demonstrating their integrity throughout. Thanks for everything. Sophie and Zain, we salute you.

Merlynm · 13 June 2022