Trusted Agent profile · Houghton le Spring · County Durham

Kimmitt and Roberts Houghton le Spring reviews

4.5

★★★★★ Excellent

148 reviews across 2 platforms

1 Imperial Buildings, Houghton le Spring, County Durham, DH4 4AL

Kimmitt and Roberts's office in Houghton le Spring, County Durham, at 1 Imperial Buildings, is rated 4.5 out of 5 across 148 reviews on two platforms, including 91 Google reviews rated 4.5.

Google logo

4.5 / 5

91

Reviews on Google

This office

Facebook logo

4.5 / 5

57

Reviews on Facebook

This office

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Houghton le Spring office, from every platform, shown as written. First names only.

5/5

Facebook

A huge thank you to Marian and team at the Peterlee Office for all of your expertise and support in marketing and selling both my property and that of my late mother and father.The reasons for the sale of both these properties have been emotional and difficult for me to deal with but you have in your own inimitable and professional style helped to carry them through to a successful conclusion. You always made yourself available to answer any queries and go the extra mile to sort out the difficulties/hurdles/hiccups that have arisen and I am eternally grateful to you for that.

Sheila · 8 March 2016

5/5

Facebook

We have used Kimmit & Roberts twice now and the customer service all of the way through has been fantastic! The communication is fast and also backed up with text and email. Viewing feedback is thorough and quick, even as a buyer we found they were so much faster at organising viewings than other estate agents. I would highly recommend. I hope we never move again, but if we do we wouldn’t use anyone else! Thanks guys! X

Chloe · 15 October 2024

5/5

Google

Fabulous staff. Professional and helpful. I would recommend using Kimmit and Roberts

Ken · 19 October 2025

Agent replied · 17 January 2026

Thank you for the glowing review and advising you would recommend us. We are thrilled to hear about your positive experience. Kind regards, Team K&R

5/5

Facebook

Been fantastic all through selling our house and buying our new one. The valuation process was great - very thorough and helpful. Denise has been so helpful and supportive throughout the transaction. Thank you all so much!

Becci · 20 June 2017

Agent replied

Thanks for your comments, Becci. Your comments will be passed over to Denise, Jonathan and the team. Good luck in your new home!

1/5

Google

I would never rent a property off this company again. They never do repairs to their properties, my shower has not worked for the last six months. And if you want to move into another rental property they charge £30 for a reference. And they are in and out of your home every 3 months doing property inspections and taking photos of you belongings. Since I work full time and have a decent job with a good income I found this very intrusive especially when you are paying top dollar for a property. UPDATE.... On leaving the property I had with kimmitt they tried to claim £160 for cleaning and said I did not leave the property in a satisfactory condition. DPS only awarded them £27 to clean a stain on a carpet that was already there when I moved in. I managed to get most of my £750 bound back.

Jason · 11 March 2020

Agent replied

Good Afternoon Curtis, unfortunately you have submitted this review for the wrong company. We in fact do not deal with rental properties at all and only sell property. Please could you remove this review and submit to the company it was intended for. Sorry to hear about any issues you may have had. Kind regard, Kimmitt & Roberts Estate Agents

1/5

Google

Got to the last stage landlord pulled out no reason. Put property up to let again put up rent by £25. Still waiting for a reason WHY.

Peter · 29 January 2025

Agent replied · 18 April 2025

Afternoon Mr Murray, I am sorry to hear of your situation, however you have left this review on the incorrect company profile. We do not deal with any rental properties at all so could you please remove you review and leave on the correct company google page. Thanks in advance, Team K&R

1/5

Google

Not sure these guys want to do business. I rang to view a property to buy and viewings were only on specific weekdays and office hours. Erm, what about people who work who can't time off? Then saw a nice one to rent. Advertised as being available from a specific day. Then told couldn't view it until that day. So why advertise it 5 weeks in advance when I needed something asap? Totally trapped in a timewarp of mediocrity. Like estate agents from 1971!

David · 29 July 2019

Agent replied

Apologies for the late reply Mr Blakelock. I am sorry to hear we could not accommodate your viewing request for a property that was for sale. We now provide more flexibility with viewings so that issue has now been rectified. With regards to the rental property, we actually don’t deal with any rental properties. There is a company with a very similar name to us but they are a separate company. Kind regards, Team K&R

5/5

Google

Fantastic team, special thanks to Chantel Mitton, All her from all her help and patience, without her the deal may have fell through. again many thanks Ian and Carol

Ian · 24 June 2020

Agent replied

Very kind words Mr & Mrs Hughes, thank you very much. Your comments will be passed onto Chantel at our Houghton le Spring branch. Kind regards, Team K&R

5/5

Google

I had several local agents out, like my friend said I should after she sold her house recently in Middlesbrough. The man who came out from Kimmitt's clearly knew more than the others about the local market. I decided to just go with them not sure that the others should deal with my move. Everything happened like they said it would. Can't praise Amy enough kept me up to date throughout and when things got complicated her and Jonathan really made it all happen. It's true that you get what you pay for. I never write bloody reviews but we owe our move to these guys!

Siobhan · 25 June 2017

Agent replied

Thanks for the review. Team K&R

5/5

Facebook

A big thank you to Lauren and Connor who kept me sane during the sale of my Mum`s bungalow. I cant thank you enough. Good Luck

Elaine · 23 January 2018

Agent replied

Thank you Elaine, we appreciate your kind feed back, we will pass your review onto our Peterlee Team!

5/5

Google

From start to finish the team working for us have been great, the communication between the sales team has been second to none and we couldn't fault them.

Angela · 8 July 2024

Agent replied · 23 August 2024

Thank you angela, your kind words are much appreciated. Team K&R

5/5

Facebook

Sold my house with kimmitt &Roberts absolutely fantastic staff, from my first meeting with Johnathan to completion day no problems they where always there to support us and reassure, big thank you to Johnathan, Tracy, Amy, and Denise thank you all so much you got us into our new home no bother

Glenda · 29 September 2017

5/5

Google

We had lots of viewings as soon as the house went on the market and they showed everyone around the house for us. They sold the house in less than a week and were great to deal with. This is the 2nd time i have used Kimmit & Roberts. Highly recommended.PositiveProfessionalism

Andrew · 21 June 2022

Agent replied · 20 June 2024

Thank you for the kind review Mr Turner. Much appreciated. Team K&R

5/5

Facebook

Invest with a well-known person and platform, where you will have to create and fund your trading account, have full access to be monitoring your trading account, how your profit goes, and at the end of every successful trading, you can place your withdrawal request to your bank account or bitcoin wallet with no stress. And that was what I achieved from Mr. Ethan Payne who helped me to trade my $1500 into $11,000 weekly Contact him via:Email: ethanpayne700@gmail.comWhatsApp:+44 7862 075181

Steven · 22 September 2022

5/5

Facebook

Can not recommend Jonathan and team highly enough regarding my recent house sale. Highly professional and friendly team . Having had experience of remote estate agents would advise staying local and K&R hit the mark in terms of value, expertise and reliability 👍

Lynne · 11 October 2020

5/5

Google

Johnny and the team do a great job what fantastic service from all

Ryan · 19 November 2019

Agent replied

Thanks for your valuable feedback Mr Donaldson. Team K&R

5/5

Google

Excellent service from start to finish, Kimmitt & Roberts guided us through the selling process and were always on hand to assist with any queries, which we are so grateful for. Communication was prompt and professional at all times, I would definitely use Kimmitt & Roberts' services again in the future.PositiveResponsiveness, Quality, Professionalism, Value

Rachel · 24 August 2021

Agent replied

Thanks for the kind words Rachel. KRegards, Team K&R

5/5

Google

Very professional keeping me informed at every stage when necessary. Keys ready to go at 12pm so no waiting around

Chrissy · 8 July 2024

Agent replied · 20 June 2024

Thanks for your kind words. They are much appreciated. Team K&R

1/5

Facebook

Thank god we didn’t go with yourself and got other estate agents out to get a true value of our home, Not only did my wife find Jonathan rude and patronising, we have we sold our home with another agent in less than 24 hrs for £27000 more than your valuation.This just goes to show it’s always worth looking around.

Gary · 28 March 2018

Agent replied

Afternoon Mr Parkin, we are a little disappointed with your rating but fully appreciate any feedback from the public. Your review has been passed on to the relevant branch and i am sure the branch manager will be in touch to discuss any concerns. With regards to your property, we wish you all the best in your sale. Kind regards, K&R

5/5

Google

Simply the best. We have used the Houghton le spring branch a few times, and would always recommend them.

June · 8 June 2024

Agent replied · 20 June 2024

Thank you for your kind words Mrs Wilkie. Wishing you the best of luck.

5/5

Facebook

Best seaham estate agent .They gave great service especially Theresa �

Claire · 8 December 2016

Agent replied

Claire, Thanks for taking the time out to review us amidst the madness of moving house! We will pass the info onto Theresa and the Seaham team and many happy years in your new home ?? P.S. Hope Bob managed to get that garage cleared ??

1/5

Facebook

At the beginning it was great, offered on a house, and I was excited to view the property. On the day when I was going to view it, my appointment (after many confirmations of the viewing) was cancelled, as the seller decided not to give us (us who offered immediately once the house was listed) chance to see the house. We were not the first ones who got the chance to see the house, but somebody else. The agent /Tracy/ who called me was so arrogant, and didn't care about our concern. It's a devastating experience, a real nightmare. Other agents (Jen) were more understanding and I felt their empathy. Im at the point when I'm scared to buy a house because all I can see that everything happens in the sellers favour and they are more appreciated than potential buyers.

Eva · 20 April 2021

5/5

Google

Excellent company to work with. Our house was valued and listed within a couple of days of making first contact. Good, clear and fast communication - would definitely recommend and use again.

Janek · 25 April 2023

Agent replied · 24 June 2023

Thank you Mr Podhajecki. We ate always happy to help. Kind regards, Team K&R

1/5

Facebook

Poor communication throughout selling house. Apart from initial photographs and arranging viewings, we did not hear from them unless I contacted them. Also, the eventual buyers of our property came knocking at our door themselves as Kimmitt and Roberts had not arranged the viewing when asked. From then on, we have not once heard from Kimmitt and Roberts regarding how the sale was progressing. Very poor communication. Would have expected more or at least some updates etc

Susan · 3 July 2021

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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