Trusted Agent profile · Horsham
★★★★★
1,971 reviews across 2 platforms
Sterling Buildings, 2-3 Carfax, Horsham, RH12 1DR, RH12 1DR
Part of Cubitt and West, see every office.
Cubitt & West's office in Horsham, at Sterling Buildings, is rated 4.7 out of 5 across 1,971 reviews on two platforms, including 189 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Cubitt & West Horsham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Horsham.
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
5/5
Trustpilotwe have had the best experience with…
we have had the best experience with this agent compared to any of the agents we have used before
Thank you for leaving a review! It's great to hear how positive your experience with our agents has been.Best wishes,Cubitt & West.
5/5
GoogleAs a first timer to rent in the UK it was difficult, however George Dean from Cubitt & West made it so easy and helped me in every way I needed assistance. Very professional and good at what he does. Thanx George and Cubitt & West for all the help.
5/5
TrustpilotRented a property with Marcus…
Rented a property with the help of Marcus.F.Was a pleasure to deal with him. He was friendly, down to earth and nothing was a problem.He made our problem of finding a property a great one.Thank you.
Good afternoon,Thank-you for your kind words about the Portsmouth Lettings team and in particular Marcus. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
1/5
GoogleSTAY AS FAR AWAY AS POSSIBLE Worst agent I have ever dealt with - will never use any and do not recommend anyone to do so. They made the renting process complicated from start to finish. As their fees are so high you would expect high service levels but this is far from the truth. When you call their office nobody knows anything, there is no product knowledge nor specific person dealing with matters, they all cross paths and to add to insult are all rude. After having a damp issue in my rented flat, it was agreed there would be a reduction of £25.00 for the last 2 months of my tenancy. Once I had sorted this out my bank and adjusted my bank standing order I called the office to check it was all ok and tell them I had done this and they said it was ok. I then received a phone call a few days later that I was owing £25.00 and had to explain the situation to yet another person. This time I made note of who I spoke to for my reference so this would not happen again. Days later I received a text message that I was £25.00 in arrears! Meaning I had to call them again and this continued for the remaining 2 months of my tenancy which just added to the stress of moving. It was the night before I moved the last voicemail from their accounts team stating I owed this minor amount - again, no communication their end. The 6 months I rented through Cubit and West were the worst 6 months I experienced on a customer service level and product knowledge and I am so glad I no longer rent through them. My situation was that the property was not advertised as a short term let by them and after 3 months of living there I was given Notice verbally but the lady on the telephone had no idea of how to do her job as in the end I had to serve Notice myself after them forcing me to look for accommodation elsewhere they then informed me I needed to give 2 months Notice before vacating the property as per my contract which it not what I was told by them on the phone. The named manager Adam Bottomley of Horsham office was most unhelpful through this stressful process and his strategy was to reply to my emails last thing in the day so that I could not follow anything up until the next day. SO GLAD TO NOT BE DEALING WITH THEM ANYMORE. My new letting agency are so helpful and nothing like them.
5/5
TrustpilotFreya
Freya, at Cubbit & West was fab. She had the answer to any question we had and was clear at every step of the process to rent our beautiful flat.It made the experience stress free and exciting! Thank you Em
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotAngel Harmer was a great help
Angel Harmer dealt with our first Buy To Let purchase. She was friendly, helpful and knowledgeable throughout the viewing and offer process and kept us updated on a daily basis which was really reassuring. 5 Star Service.
Hi David,Thank-you for your kind words about the Southsea office and in particular Angel. I will be sure to pass your comments along.Kind regards,Neil PiperOperations Director
5/5
TrustpilotGood experience
I thank Lauren Raycraft for her help and patience, for trying different alternatives and for not letting me down.
5/5
TrustpilotExpirienced staff and great service…
Expirienced staff and great service helped my boyfriend to go through the completion date on timeThank you all for your hard work
Hi Tanja,Thank you leaving a review! It's great to hear how positive your experience with our team has been.Best wishes,Cubitt & West.
5/5
TrustpilotExcellent service and communication for…
Excellent service and communication for our sale and purchase from Heidi and Charlotte. They were always quick to reply and answer any queries that we had, thank you!
Hello, Thank you for taking the time to leave a review. Many thanks, Cubitt & West
5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Julie Bramble and Zoey McGovern at Cubitt & West. They were both very friendly, helpful and kept me updated every step of the way
Good afternoon Adam,Thank-you for your kind words about the Portsmouth team of Cubitt & West and in particular, Julie & Zoey. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotI would like to thank the staff at…
I would like to thank the staff at cubit & west for making the sale of my house stress free. Well done Maddison, Emily and Amelia. No problem in using them again.
Good afternoon Brian,Thank-you for your kind words about the Southsea team of Cubitt & West and in particular Maddie, Emily & Amelia. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
5/5
TrustpilotGreat service and help.
Great service and help.. thank you Ciaran Street
5/5
TrustpilotMicah
My experience was really good due to micah being extremely helpful throughout the whole process and very responsive when replying to my emails and calls. Thank you
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotCiaran Street, the best agent
Great experience,great agent, many thanks Ciaran Street!
1/5
TrustpilotNot worht the money
The service they give is not up to the price they charge. 1.5% and any extras they can talk you into.Communication via email was patchy and did nothing to advance the sale.Avoid.
Dear JohnThank you for taking the time to leave us your comments and we apologise for the length of time that it has taken to respond to you. Unfortunately, we have been unable to locate you on our records based on the information that you have provided alone. Should you wish to discuss your experience in greater detail, please do not hesitate to contact our Customer Relations department on 01702 540802 or at customer.reelations@arunestates.co.uk. Thank you. Kind regardsCubitt & West
5/5
TrustpilotBecky Darby
Becky Darby, was informative, support and clear all the way through the process. Very good customer service
Hi Helen,Thank you for leaving a review! It's great to hear how positive your experience has been and especially how informative and supportive our agent, Becky, has been throughout.Best wishes,Cubitt & West.
5/5
TrustpilotHighly professional
Highly professional, efficient and friendly service.
Hi Anna, Thanks for leaving us a review.Kind regards,Cubitt & West
5/5
TrustpilotProfessionalism and great communication skills Kurwahn Coote
Kurwahn Coote,Great communicator, good listener with a great potential to learn new skills every day. Very adoptable, respect cultural diversity and values, understands peoples' needs and ensure that both Tenants and Landlord treat fairly. Well done Kurwahn
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
5/5
TrustpilotCubitt & West Redhill = THE Dream Team
This is my first house sale and I have been supported every step of the way by Michelle, Tyrone and Jason. Always courteous and attentive, they made my house-selling journey more manageable. In person and on the phone, they are there to assist and always keep you in the loop. I really can't recommend them enough. A really great team!
5/5
TrustpilotNicola from Cubitt & West ws great!
Nicola from Cubitt & West was brilliant, really helpful and friendly service during our hunt for our home.Service highly recommended!
Good afternoon Scott,Thank-you for your kind words about the Waterlooville office of Cubitt & West and in particular Nicola. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
5/5
TrustpilotKat was amazing showing me around ,
Kat was amazing showing me around ,Love this Estate Agency ,Thank you
5/5
TrustpilotGreat experience.
I have recently let a property through Cubitt and West and the experience so far has been really good. Ciaran in particular is very helpful and always on hand to answer any questions. Even if he doesn’t know the answer there and then, he will endeavour to find out and come back to me promptly.
4/5
TrustpilotGood professional service
Good professional service. A little delay in communication a couple of times (from the office staff) but overall good experience. Specially thanks to the selling team (Nicole, Liam and Ben all deserve a special thanks).
Dear JamshedThank you for your kind words about Nicole, Liam and Ben. I will be sure to pass your comments along.Kind regardsBecky Jennings, Operations Director
5/5
TrustpilotSuperb team helped us meet stamp duty…
Superb team helped us meet stamp duty deadline in time. Ross, Lindy and Pam all helped us in the negotiations, questions and chasing when needed and were a valued support whilst purchasing our new property.
Dear EmmaMany thanks for taking the time to give Ross, Lindy and Pam at our Cranleigh branch such a lovely review. They were really pleased to receive this as they pride themselves on giving an exemplary service to their customers.I wish you all the best in your new home.Kind regardsBecky JenningsOperations Director, Cubitt & West
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Tell us what you need and we'll put you in touch. Cubitt & West Horsham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Horsham.
