Every review we hold for the Horsham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat for finding lovely tenants
We have been using Cubit and West for several years now to help us fill our properties. We have always been very pleased with the tenants they have found us and how easy they make the process! Marcus, Becky and Dan are always very quick to respond, are very helpful and friendly too. We will continue to use them in the future
Emily · 9 August 2022
Agent replied · 27 October 2024
Good morning Emily,Thank-you for your kind words about the Portsmouth Lettings office of Cubitt & West and in particular Marcus, Becky & Dan- I will be sure to pass them along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotMaddison has been amazing
Maddison has been amazing. She has been proactive and responds to my enquiries immediately. I have every confidence that she will pull out all the stops to sell my property
Sara · 12 March 2018
Agent replied · 27 October 2024
Dear Sara,Thank you for the review. I know Maddie will 'pull out the stops' for you!Kind RegardsNeil PiperOperations Director
★★★★★ 5/5
TrustpilotStaff are very helpful and lovely
Ashleigh was so lovely and friendly showing us around the flat! She has also been making the process very easy and has been super helpful with any questions or worries we have and is always prompt with her responses!
May · 18 April 2023
★★★★★ 5/5
TrustpilotKudos to Abbie Tallack and her team for…
Kudos to Abbie Tallack and her team for being pleasant working at an exceptional turn around time in providing feedback to all enquires. The process of lettings I can confirm has been smooth and stress free. Well done cubit and lettings..Oluwakemi
Oluwakemi · 9 February 2023
★★★★★ 5/5
TrustpilotIt was very good experience to view the…
It was very good experience to view the house which I was looking for few months at last I found one !!!’And lovely Tamare has been very nice, Plesent and helpful.She has satisfied all my queries Thank you so muchYou’re sincerely Omaya
MAYA · 5 January 2023
★★★★★ 5/5
GoogleStraightforward and easy sale! Very good customer service and always someone at the end of the phone or email. Would highly recommend Carl as a lead agent.
Jess · 11 November 2019
Agent replied · 9 November 2024
Hello, Thank you for leaving us your feedback! Best wishes,
Cubitt & West
★★★★★ 5/5
GoogleExcellent and very professional service. I have dealt with Carl Brinton before and once again he was very focussed on client needs and extremely helpful. Great assistance this time also from Dionne Wallace, who is also very professional and extremely proactive. Highly recommended.
Charles · 10 November 2022
★★★★★ 5/5
TrustpilotHeidi was helpful and friendly…
Heidi was helpful and friendly especially when our deadline wasn't met. She made helpful suggestions and came up with solutions.
Mrs · 9 August 2021
Agent replied · 27 October 2024
Heidi and her team pride themselves on providing the best customer service they can. I am pleased to hear she was able to help you when things didn't go entirely to plan.
★★★★★ 5/5
TrustpilotGood communication for estate agents.
Friendly, great communication and a near hassle free purchase. Samara in the Northend branch comes highly recommended, kept us up to date the whole way through the process, and going above and beyond on completion day. We’re be in contact in the not so distant future for the sale of my in-laws property
Allison · 24 May 2023
Agent replied · 27 October 2024
Good afternoon,Thank-you for your kind words about the Petersfield office of Cubitt & West and in particular Samara. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
★★★★★ 5/5
TrustpilotJust wanted to say thank you for all…
Just wanted to say thank you for all your help with the rental of our Mum's flat. Marcus and Dan, you were always at the end of the phone or email with any queries we had. You took a lot of weight off our shoulders at a hard time and we are very grateful.
Maria · 21 April 2023
Agent replied · 27 October 2024
Good afternoon,Thank-you for the kind words about the Portsmouth Lettings team and in particular Marcus & Dan. I will be sure to pass your comments along.Kind regards,Neil PiperSenior Operations Director
★★★★★ 5/5
TrustpilotFriendly, efficient service
From the outset Maddison, Robin, Nicola and Emma have been efficient and enthusiastic, responding to our requests in an unfailingly helpful and friendly manner. They have kept us in the picture with regular updates on progress. The property is now Under Offer and we are delighted to have reached this stage so quickly.
Tony · 19 May 2023
Agent replied · 27 October 2024
Good afternoon,Thank-you for your kind words about the Waterlooville office of Cubitt & West. I will be sure to pass your comments along to the team.Kind regards,Cubitt & West
★★★★★ 5/5
TrustpilotGreat service from Cubitt & West!
Great service from Cubitt & West!Thank you Darren Campbell and your team for easing the process of property sale whilst I was abroad. You made the process simple and clear whilst accommodating time differences and my hectic schedule. Thank you.
NNM · 5 February 2023
★★★★★ 5/5
GoogleHelped me find my forever home right here in Horsham! Thanks Liam and the team!PositiveResponsiveness, Quality, Professionalism, Value
Dingo · 10 November 2021
Agent replied · 9 November 2024
Hello Thank you for taking the time to leave a review. Many thanks,
Cubitt & West
★★★★★ 5/5
GoogleWhen I contacted Cubitt and West they supported me a lot to find a house for me. Also special thank goes to George as he is the one who handle my task and he is very supportive. I will recommend them as they always have solutions.
Sandaru · 10 November 2023
Agent replied · 9 November 2024
Hi Sandaru,
Thank you for leaving a review! It's great to hear how supportive George and the team have been throughout your process with us, we'll pass your kind words along.
Best wishes,
Cubitt & West.
★★★★★ 5/5
TrustpilotBig Thanks
Hi, just a few words to express my thanks and appreciation to Lauren for her total professionalism in facilitating my need to rent out my home. From the off she was there when I needed to speak to her dealt with any issues I had and generally put my mind at ease. Also can I give Ciaran a shout for his help.
Mr · 25 May 2022
Agent replied · 27 October 2024
Dear Donald Thank you for your kind words about Lauren and Ciaran of our Crawley Lettings Team. I will be sure to pass your comments along. Best regardsBecky Jennings, Operations Director
★★★★★ 5/5
GoogleI went in to this branch recently and was pleasantly surprised at how welcoming and helpful the staff were, especially Dionne who took time to make sure our needs were met and was very thorough in our search. Can't recommend them enough.
Neil · 10 November 2022
★★★★★ 5/5
TrustpilotGreat estate agents
Great estate agents , very helpful , quick responses, Marcus was always are go to, he made sure everything was sorted quickly if we ever had a problem at the property, and kept us updated on everything, he was brilliant.
Lindy · 19 January 2023
★★★★★ 4/5
TrustpilotClaire and the team were great at…
Claire and the team were great at getting us through the process and achieving our asking price!
Emma · 15 December 2021
Agent replied · 27 October 2024
Thank you for leaving us your feedback! Best wishes,Cubitt & West
★★★★★ 5/5
TrustpilotExcellent from start to finish!
Excellent from start to finish!Katarina and her enthusiastic sales and legal team swiftly sold our property with friendly professionalism.They were readily available to answer queries and provided regular progress reports .We are thrilled with the whole process and outcome.
Peters · 1 April 2024
Agent replied · 27 October 2024
Hi,Thanks for your review and kind words regarding Katarina and the legal team. We pride ourselves on our professionalism and we're glad that we were able to help with the sale of your property.Kind regards,Cubitt & West
★★★★★ 4/5
TrustpilotTo Leonie and the team
To Leonie and the team. Many thanks for your time, help and professionalism in our scearch for a new home.
Ian · 11 May 2021
Agent replied · 27 October 2024
Dear Ian & JennyThank you for taking the trouble to leave a review for our Redhill office. It's great to read how professional and helpful you found Leonie and the rest of the team to be whilst searching for your new home. Kind regards, Becky Jennings, Operations Director, Cubitt & West
★★★★★ 5/5
Trustpilot5Star for Kamile & Ciaran
this review is for C&W as a whole but most importantly Kamile Asmante & Ciaran Street who dealt with us expertly throughout the gaining of our first home in RH10, both were highly professional, very helpful & an absolute pleasure to do business with in all departments.. a Massive 5Star from us.. Regards - Kelvin & Sarah. :)
Kelvin · 26 October 2022
Agent replied · 27 October 2024
Thank you for taking the time to leave a review. Best wishes,Cubitt & West
★★★★★ 5/5
GoogleAll I can say is wow, what a great team! Liam was very supportive and helpful!PositiveResponsiveness, Professionalism
Louis · 10 November 2021
Agent replied · 9 November 2024
Hello Thank you for taking the time to leave a review. Many thanks,
Cubitt & West
★★★★★ 5/5
TrustpilotVery impressed
Very impressed. They were quick to action instructions and just get on with the job of marketing our property for renting. Very professional and a pleasure to deal with.
Rob · 19 September 2024
Agent replied · 27 October 2024
Morning Rob,Thank you for your lovely review! We're thrilled to hear that you were impressed with our quick and professional service in marketing your property for renting. It's always a pleasure to assist and ensure a smooth process for our clients. Best regards, Cubitt & West
★★★★★ 1/5
GoogleWe were very disappointed in the service provided. Big claims made before we decided what agent to go with but the service fell off a cliff when the conveyancers had a data breach and it went steadily down hill after that. Could not and would not recommend as too big, disconnected and driven by the bottom line.
Mitten · 10 November 2022
Agent replied · 9 November 2024
Thank you kindly for your feedback.
Customer satisfaction is of the utmost importance to Cubitt & West and it is always disappointing to learn that a valued customer has experienced difficulties.
Although Cubitt & West recommended the solicitor you used, they are a separate company and the problem they experienced resulted from criminal activity. This has never happened before and could not have been anticipated.
We were hoping to look into the service you received from Cubitt & West however, we cannot find a property record in your name and therefore assume it was registered in a different name.
Should you wish to discuss your experience in greater detail, please contact us at Customer Relations on 01702 540802 or email customer.relations@arunestates.co.uk.
Kind regards
Cubitt & West
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
