5/5
GoogleI very rarely write reviews however I would like to thank Lucy for helping us move into our home. Really appreciate all the effort she has put into getting us sorted. Thank you!
Trusted Agent profile · Horsham
Connells Lettings Horsham reviews
★★★★★
115 reviews across 1 platform
31 Carfax, Horsham, RH12 1EE
Connells Lettings's office in Horsham, at 31 Carfax, is rated 4.5 out of 5 across 115 reviews on 1 platform, including 115 Google reviews rated 4.5.
Reviews
Every review we hold for the Horsham office, from every platform, shown as written. First names only.
Google5/5
GoogleI used Connells to sell my late sisters property and this was such a sad situation to be in. Connells were amazing. They provided a first class, quick and efficient service and never ever did I feel the sensitivity of the situation was lost. James (the Manager) was a wealth of knowledge and Jack who dealt with me in the initial stages was able to help me through a very difficult initial period with such maturity and empathy. Really would recommend using Connells.
1/5
GoogleVery unprofessional, arranged on Monday to view a house at 10am thursday. My wife had taken the morning of work and we drove 25 minutes to the property arriving at the agreed time of 10am. No estate agent and the owner was unaware of the viewing. Called connells and told the guy we booked with was on another viewing. Total waste of time money and not to mention the pollution from a wasted car journey.
5/5
GoogleThey don’t stop until you have your choice property. Highly recommend 😊 …
Agent replied · 13 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleI had a great viewing with Claudia last week, couldn’t recommend Connells Horsham enough! fab experience, thank you!
Agent replied · 13 June 2024
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would just like to say a huge thank you to both Aaron and George, Who have worked extremely hard and put in a lot of effort in getting the sale of my house over the line. Both guys are extremely friendly and offer brilliant customer service especially when things got a little bit stressful. Thank you so much to you both and everyone at Connells Horsham.
5/5
GoogleAn excellent very knowledgeable team. They got the job doen and also taught us a lot as we are first time landlords.
Agent replied · 13 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a recent valuation from Aaron, who was both knowledgeable and had excellent communication. Highly recommend!
Agent replied · 13 June 2024
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleConnells Surveyors do not have a clue about certain areas outside of where they normal work, why are they given the responsibility of something so important, that they are just guessing at? The valuation on our property was a complete joke, nearly £200k below the actual market price confirmed by the professional local agents that actually know our area. The unprofessional surveyor cost us nearly £5k over two years, as we then had to accept a different mortgage offer with a higher percentage as we went 2.5% over the 60% LTV. Its so low, it feels dishonest, simply so the Building society can charge more, I would never use Connells.
5/5
GoogleExcelent service.Thanks to Aaron Barnes
5/5
GoogleLovely team - they go the extra mile to assist you, especially Jack Swatton and James Haddow. Absolute superstars!
5/5
GoogleAfter unsuccessfully trying to sell our property we decided to offer it for rent. Adam and Naomi in the lettings team couldn't have been more professional and efficient in not only finding us a tenant, but having all checks, forms etc. completed within 5 days allowing the tenant to move in the same week. If you're looking to rent, or have a property to let, then we can't recommend the Connells' team enough.
5/5
GoogleNaomi and Adam were very good throughout the dealings with the Lettings Team, and I will be using them again in future!
1/5
GoogleWe went through the process of purchasing a property to then be told they are remarketing the property when we offered asking price and we paid solicitors and ready to move so we were left out of pocket and the only reason given was the vendor believes that she can get more for the property even though they accept our offer.NegativeProfessionalism
5/5
GoogleJames you have given me a lot of food for thought following your visit,I had an interesting visit to Hand Cross, and I am thinking||||| Talk to you soon Regards Frank L
Agent replied · 13 June 2024
Thank you so much for taking the time to leave us a five-star review.
5/5
GoogleAdam in the lettings team was extremely helpful and kept me up to date with all the relevant information. A friendly and approachable contact at the Horsham branch. He is a credit to Connells!
Agent replied · 13 June 2024
Thank you so much for taking the time to leave us such a great review. We are delighted to read that Adam and the team provided a 5* service!
5/5
GoogleWe met Kate who showed us a property to let. She is super nice and professional and showed genuine interest in helping us find a suitable home, which we very much appreciated after having some bad experience previously at a different agency.
1/5
GoogleSharks . Total sharks . Stay clear everyone these guys are bullies and dishonest. Do business with them at your peril , robbing thieves gits with no integrity or morals.
Agent replied · 13 June 2024
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
1/5
GoogleWorst estate agents ever they kept us waiting for weeks for a decision on a property they had no intention of ever selling to us! We offered over the asking price and have since learned that they already had someone lined up for it and accepted 12k less that we offered I doubt if the sellers knew this!! disgraceful behavior!!
5/5
GoogleFirst class service from George and all at Connells. I can’t thank them enough for all they did to get the sale of my property over the line. I would have no hesitation in recommending them to anyone. Excellent estate agent. Thank you Connells.
5/5
GoogleJames and Jake have just sold my apartment and I really can't fault them. They are both professional and were always available to take my calls and chat through any worries I had. Would definitely recommend both of them and their team.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleVery pleased with the service we have received from Connells. Chloe & James are very helpful and responsive - especially as I was new to being a landlord.
1/5
Googlewaiting for my deposit and they are not answering to email Very unprofessionalNegativeProfessionalism
Agent replied · 13 June 2024
Hello Mircea, we're sorry you had to wait for the return of your deposit, if you would like to call our team directly on 01403 256331, we can get this sorted for you asap!
5/5
GoogleI've just used Connells to sell my house. Nice and easy with no stress, very helpful and always call back within half hour. Would definitely use again.PositiveResponsiveness, Professionalism
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