Every review we hold for the Horsham office, from every platform, shown as written. First names only.
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5/5
GoogleReally can't rate Connells Horsham highly enough. fantastic service from when they first arrived at the house to value it - to the day of completion.
They took a practical approoach to valuing and marketing the property. Their communication was great throughout the process and they worked hard to get the solicitors to keep moving forward. My thanks to Josh, Annette and Aran for their hardwork.
Nicola Β· 15 December 2023
Agent replied Β· 13 June 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAnnette at Connells, Horsham was extremely helpful and her customer service was second to none. Her help and advice made everything run smoothly. We would have no hesitation in recommending Annette to future customers.
Lesley Β· 16 April 2025
Agent replied Β· 16 April 2026
Thank you Lesley for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI sold my house through Connells Horsham. Since David Saunders took over as the manager the service I received from him and his team was first class. David is just what you want at the very stressful time of moving house. He is quick at responding to emails,calls and whatsapp. He does what he says he will do. He kept me informed of the process as we went along. I found him very reassuring and helpful at the end of an 18 month process. I believe that it was David communicating with all parties involved that finally pushed my move through to completion.
Diane Β· 14 June 2022
Agent replied Β· 13 June 2024
Hello, thank you so much for taking the time to provide our Connells team with a 5-star review.
We are so happy to hear David and the rest of the team helped you every step of the way with great service.
If you ever require anything else from our team, we will be more than happy to help.
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1/5
GoogleBooked a viewing, got a call an hour before the viewing trying to cancel it. Said that I wasnβt happy so was told the chap could make it but 15 mins later than planned (already had been pushed back by 15 mins earlier in the week). Then nobody turned up, no call to apologise, no attempt to rebook, a week later nothing. Appalling service. Would never list with them.
John Β· 16 August 2025
Agent replied Β· 16 April 2026
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleGreat service, want to thank Yusof especially. Very honest and informative. Would 100% recommend.
Lily Β· 27 September 2025
Agent replied Β· 26 December 2025
Thank you for your kind words and for choosing our business! We're thrilled to hear that Yusof provided excellent service and valuable information. We appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleKate from Connells in Horsham has been so helpful and kind. i highly recommend to anyone looking to rent to use Kate. everything was so smooth and easy.
Apocalip Β· 27 April 2025
Agent replied Β· 16 April 2026
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
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5/5
GoogleConnells have been extremely professional and helpful with our remortgage. A very personable and efficient service, enabling us to feel that we were in the very best hands. Thank you, in particular, to Lily Miller, who went above and beyond.
S Β· 9 April 2026
Agent replied Β· 16 April 2026
Thank you for your review! We are thrilled to hear that you had a positive experience with our team, especially with Lily's exceptional service. We pride ourselves on providing professional and efficient services to our clients. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleMy husband and I also cooperated with this agency, cooperation and contact was perfect, we got the wonderful apartment we were looking for, in everything Mrs. Kate helped us a wonderful woman, helpful in everything we asked for until today we have contact with her, thank you very much for everything and we wholeheartedly recommend the agency and Mrs. Kateβ€οΈπ
Kind Regards Natalia&Cezary
Natalia Β· 16 August 2025
Agent replied Β· 16 April 2026
Thank you so much for your kind words, Natalia and Cezary! We are thrilled to hear that you had a wonderful experience working with our agency and with Mrs. Kate. We pride ourselves on providing excellent service and we are glad we could help you find the perfect apartment. We wish you both all the best and are grateful for your recommendation. Thank you for choosing us! β€οΈπ
Kind regards, Lucy Mawer, Customer Feedback and Support Team
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5/5
GoogleVery helpful and professional service. Big thanks to Kate who has kindly answered all questions and queries both over the phone and via email.
Toby Β· 16 April 2025
Agent replied Β· 16 April 2026
Thank you for your excellent 5* review and kind words of our dedicated team Toby. Kind regards, Lucy, Customer Relations.
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5/5
GoogleConnells was outstanding throughout the entire process, always keeping me updated and ensuring the process was moving forward at all times. Chloe was fantastic and professional, I can't rate Connells Estate Agents Horsham enough. Best experience I've had so far in dealing with Estate Agents. Thank you.
Aaron Β· 16 April 2024
Agent replied Β· 16 April 2026
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleCan not thank Annette enough. She's been super helpful , every time I needed help or advice she was there.
Thankyou Annette
Anita Β· 16 April 2025
Agent replied Β· 16 April 2026
Thank you for taking the time to leave us your 5* review Anita! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleConnells was outstanding throughout the entire process, always keeping me updated and ensuring the process was moving forward at all times. Chloe was fantastic and professional, I can't rate Connells Estate Agents Horsham enough. Best experience I've had so far in dealing with Estate Agents. Thank you.
Aaron Β· 14 January 2024
Agent replied Β· 13 June 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleKate has been so helpful and kind throughout the whole process. She made everything so much easier!
Katy Β· 6 April 2025
Agent replied Β· 16 April 2026
Thank you for your glowing 5* review Katy. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
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5/5
GoogleToday we closed on the purchase of our home and exchanged keys. Throughout the process Joshua Gabriel and everyone at Connellβs Horsham have done everything possible to ensure the sale went through. Thank you Josh itβs been a pleasure dealing with you.
Daniel Β· 15 December 2023
Agent replied Β· 13 June 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
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5/5
GoogleI was extremely impressed and satisfied by the services provided by Ross, Yusof and Colin. They were very welcoming and showed me properties that were just was o was looking for!
Raaida Β· 5 December 2025
Agent replied Β· 26 December 2025
Thank you for choosing us for your property search! We are thrilled that you had a great experience with our team. It was our pleasure to show you exactly what you were looking for. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleI am very impressed with Connells. Throughout the process they have been accomodating, professional and helpful. I'd like to call out Yusof who even though new to the job was professional, pleasent and very helpful through our viewings. Thank you very much.
Derek Β· 16 July 2025
Agent replied Β· 16 April 2026
Thank you for taking the time to leave us this tremendous 5* review.Β Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
Googleviewed a property in horsham with Anna from connells at the weekend, the property was not for us but Anna did a very good job of conducting the viewing and was very helpful in passing on her local knowledge and with the details of the house we were viewing.
Paul Β· 16 April 2025
Agent replied Β· 10 November 2024
Itβs really lovely to read another 5* review Paul. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
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5/5
GoogleWe have been very impressed with Ross Dealhoy from Connells Horsham, he is professional, helpful and very knowledgeable. Would 100% recommend speaking with him about your property.
Lisa Β· 26 November 2025
Agent replied Β· 26 December 2025
Thank you for your amazing review! We are thrilled to hear that Ross from Connells Horsham has exceeded your expectations with his professionalism, helpfulness, and expertise. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleVery good service, I stepped into the office and right away they asked how can I help you. My contact person was Chloe Bolton, she was very kind and helpful.
I was very lucky that the place I was looking for popped into their email box just when I entered the office. Email and phone contact was direct and all questions answered immediately. They were very thorough with credential checks etc but for good reasons ofcourse. Couldn't go more smooth than this!
Dennis Β· 17 September 2023
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleJust bought a house with Connells, Josh was amazing, kept me updated every step of the way and chased everything for me, without him I'd still be waiting to move. Highly recommend
Sarah Β· 17 September 2023
Agent replied Β· 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
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5/5
GoogleDo not have a bad thing to say about these guys.
The one thing I would say and it is someone they bring in so not directly Connells, but there were a few bits left off the infantry and they didn't pick up that two windows weren't working but that as I said is someone separate.
Other than that Jack and James were amazing. We are so happy with our new home and especially during these hard times, they kept us up to date and it's not easy for them. Everyone must be panicking and they are only human, but it all went so smoothly and would definately use this branch again if we decide to move in the future.
Thank you to the team there. Stay Safe! :)
Tyler Β· 23 October 2021
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5/5
GoogleHad a great viewing with Yusof from Connells Horsham. He was friendly, professional, and really knowledgeable about the property. Made the whole process easy and enjoyable, highly recommend!
Shuhan Β· 27 September 2025
Agent replied Β· 26 December 2025
Thank you for taking the time to leave such a wonderful review! We are thrilled to hear that Yusof provided a friendly and knowledgeable viewing experience. Our team at Connells Horsham strives to make the process easy and enjoyable. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleJames the third at this branch has really turned this place around! Our process lasted 18 months so we have seen the service at this branch grow from terrible to impressive. James made it his personal mission to help us get our purchase over the line when at times we thought it would never happen. He dealt very sensitively with the elderly gentleman we were buying off of to ensure he was looked after during the lengthy process and help him make the right move for him. We cannot praise James, Jake and the team highly enough. Thankyou so much for helping us get our forever home! We'd happily deal with Connells Horsham again now and I wouldn't have said that a year ago! This firm is now on the up and up! :)PositiveResponsiveness, Professionalism
Holly Β· 24 August 2021
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5/5
GoogleAbsolutely over the moon with the service received from James and the team at Connells. James (Branch Manager) level of knowledge and service when assisting with finding us a property was/is unrivalled and second to none and i thoroughly recommend using these guys when buying/selling your home.
They did what they said they'd do and found us our dream family home by listening to us and our criteria and matched our specific needs to a product on the market that we're ecstatic and forever grateful with.
Its safe to say that buying during the pandemic brought its own uncertainties and worries and our process was anything but smooth. However James and Jake showed a tremendous a amount of understanding, support, expertise with a high level of service and assisted with chasing solicitors on our behalf when it counted. Their knowledge of the industry both locally and generally is top class and I'd highly recommend using these guys if you're looking to buy or sell in the Horsham/south east area.PositiveResponsiveness, Quality, Professionalism, Value
Esh Β· 24 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.