HPS Hornsea reviews

★★★★★ 5/5

Google

I have just purchased a property through HPS. I would highly recommend, excellent communication all the way through, chasing solicitors and reaching our required completion date. The staff are very friendly and nothing was too much trouble.

Angela · 17 January 2024

★★★★★ 5/5

Google

Booked a viewing with HPS, very professional and friendly. Absolute pleasure to deal with, good knowledge of the local area.

Steve · 25 October 2024

★★★★★ 5/5

Google

Great knowledgeable and friendly staff who kept me updated at all times. Great service provided.

Lesley · 22 December 2024

★★★★★ 1/5

Google

Absolutely clueless. How they remain open is mind boggling. Undertaking remedial work without consent, failing to provide legal paperwork to tenants, providing misleading information to name a few of their fails. They were taken to the Property Ombudsman and ordered to pay compensation for their shambolic service, and still to this day refuse to acknowledge their fails as an agent. I cannot stress enough AVIOD!!!

Brad · 17 June 2019

★★★★★ 5/5

Google

Excellent service couldn't wish for better really lovely people to deal with would highly recommend them.

Stef · 8 November 2024

★★★★★ 5/5

Google

Had a great experience when moving into our new property. Was kept up to date and staff were very helpful and easy to communicate with.

Ashleigh · 16 June 2023

★★★★★ 5/5

Google

From start to finish I can't fault the service advice and communication from all at HPS

Sara · 3 October 2024

★★★★★ 5/5

Google

Popped in for some advice about selling a property and the staff were very helpful and explained everything clearly. They kept me informed throughout the process and everything went smoothly. Many thanks to the HPS team.

Ben · 20 August 2023

★★★★★ 4/5

Google

Charges as all other agents in Hornsea. Arrived for property appraisal on time. Quoted valuation, again the same as all the other agents in Hornsea.

Clive · 16 April 2024

★★★★★ 1/5

Google

Travelled 300 miles from kent was lied to my face told the property I came to view could not be viewed until May. Was told before I left Kent to come fill out forms then come up to view which I did. When I arrived was told the property could not be viewed as it was being decorated. Wasted 600 mile round trip. Then told a day later that the property had gone as it had been viewed. I was lied to and found the girl on the front desk who carried on eating her pie while talking to me very rude. Avoid this office

Terri · 16 June 2022

★★★★★ 1/5

Google

Not very helpful and quite rude. I was actually interested in buying a house for cash. I contacted them 3 times before eventually 3 days later I got to speak to someone to be told the property was being block viewed today. Said I was disappointed as I would have been planning a trip to view it had I known. Lady on phone not bothered, said she couldn’t see my email even though it was acknowledged. Then she went to say goodbye. I said how strange as an estate agents she didn’t ask if there was anything else I was interested in. She then told me I was being rude and was putting the phone down! Would never use these people.

Sue · 16 June 2022

★★★★★ 5/5

Google

This team is a sharp act, I'm so pleased we chose them to sell our house. They are clearly very well trained and knowledgeable and being a smaller company they always go the extra mile for you throughout the whole process and respond quickly to all communications. Their terms are also very reasonable. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Robert · 16 June 2020

★★★★★ 4/5

Google

Can be very helpful at times most likely the best place in hornsea if you looking for sales and rentals. In my particular experience in renting a property from this outfit the staff have been very commandeering and friendly. They also show a good interest in there work and give the company a professional look.

Lewis · 16 June 2020

★★★★★ 5/5

Google

HPS were very professional in promoting our property sale. No hesitation in recommending HPS.

Paul · 12 August 2024

★★★★★ 5/5

Google

We have viewed several properties through HPS and have been amazed by how professional and friendly the team have been. Especially in the current circumstances, nothing has ever been too much and we’ve felt very safe viewing homes with them. Although we have not yet found the property we are looking for, we hope that when we do, it is listed with HPS as we have every confidence that their team are the right people for the job. We have heard many estate agent horror stories and are delighted that we have found the perfect agent to help us in our search. The whole team have been incredible and we feel they are as invested in our search as we are! Thank you HPS, you’re all stars! ✨PositiveResponsiveness, Professionalism

Jess · 27 August 2021

★★★★★ 1/5

Google

spoken to like rubbish by the one lady in the Hornsea office which resulted in you loosing a sale. Found them hugely blunt today when calling with no customer service. And as a cash buyer who sold with hunters it's not hard to confirm, you only had to wait for a solicitors email. how dare you be so offensive to say I don't have the money. and then rude to my son when he rang to confirm Liz email. Lost a sale and i will make sure my contacts in the industry are aware of this poor awful service!

Craig · 16 June 2021

★★★★★ 1/5

Google

Valued our house low, took terrible photo's in winter & published them, even though we asked them not too (didn't notice until a friend pointed it out to us). Also told interested buyers it was SOLD, when it WASN;T! They sold it to a developer after 4 months, (on their books in our opinion) with all furniture & contents included. We would have got full asking price if they had not published the photo's we refused during the winter months & was not bullied into selling fast, not knowing they took it of the HPS site weeks prior. A developer scam, 'he claims his wife has recovered from cancer & has the all clear', so they want to buy all the content's cheap.. Then they sell on 5 yrs later for £95k profit, with our furniture & hard work as their own cost... Avoid if you don't want to be screwed over...NegativeQuality

Michelle · 16 June 2021

★★★★★ 1/5

Google

Absolutely useless! Spoke to them on behalf of my sick mother as she needs to move from west Yorkshire to be closer to me. Asked to view a property on her behalf they said that was fine but would call me closer to the time the tenant moves out, to arrange a viewing. The tenant is due to move out today. I've heard nothing from them so I called them today to see if we have a date for viewings. I've just been informed that not only have the viewings been done, but they have also accepted an application! So thanks for that! And this is after the colossal fk up you made with my house! 😡

Kate · 16 June 2021

★★★★★ 1/5

Google

I am sorry but this estate agent has acted in my mind in a most unprofessional manner. A family member died in an very sad way and we were in the process of selling their property but HPS spoke with the purchaser and told the purchaser the house was not worth the agreed amount. HPS had no right to discuss the property and did not think to contact us. Awful just awful behaviour. They have added hugely to our distress as a family at a very sad time in all of our lives.NegativeProfessionalism

Nick · 27 August 2020

★★★★★ 5/5

Google

A professional and friendly service from valuation to completion. HPS had a group of buyers ready to view our property within 2 days. We accepted an offer after 4 days on the market and the sale was completed after 6 weeks. At every stage HPS were helpful and supportive. Thank you.

D · 17 June 2019

★★★★★ 5/5

Google

Great team with great local knowledge really listened to what I was looking for in my new home and came up with ideas and properties I never would have considered. Thank you for taking the stress out my search. You are the best!!PositiveResponsiveness, Quality, Professionalism, Value

Eliza · 16 June 2020

★★★★★ 5/5

Google

Recently purchased a house and what an excellent experience. Friendly, helpful and extremely efficient. Without a doubt the best in town. Thank you

Jean · 21 July 2023

★★★★★ 5/5

Google

Popped into the branch for some general advice and received a fantastic service from both Tony and Beth, all of my questions were answered and they both made me feel at ease. I will definitely be recommending HPS to friends and family, Well done Tony & Beth, keep up the hard work.

Stacey · 16 June 2023

★★★★★ 1/5

Google

Visited the premises to enquire about a rental property in Hornsea to find the shop locked up, with one member of staff present who completely ignored us (almost all businesses are open now after covid btw). Tried ringing, no answer, so left a message. Still waiting to by called back several days later... absolutely pointless. Poor customer service.

Andrew · 16 June 2022