Lux Homes Hornchurch reviews

★★★★★ 5/5

Google

We are delighted with all the help Alex and the Lux team gave us during the sale of our house. Alex was so supportive and always seemed to know what to do to get things moving - we relied on him heavily, because it was often a difficult process due to the current circumstances. However we feel that we would not have managed to buy our forever home if it weren't for him, especially because honestly he is so proactive. We had some problems because further down the chain were using a very well known online estate agency.. and of course their estate agent could not be contacted at all. So Alex did the work of that estate agent too, phoning solicitors up and down the chain and going above and beyond. Alex - and everyone we dealt with at Lux Homes - was reliable, honest and empathetic. We wouldn't use anyone else if we were to sell again.

Fiona · 20 June 2021

★★★★★ 5/5

Google

We were delighted with the service we recieved from Lux Homes.All the way through the process they were available and prompt to deal with any queries. We lost our first buyer and lux homes were very pro active and we found another buyer in a couple of days. We felt confident with our dealings with Alex who was very professional in his work and always honest and upfront if queries came up.Our move was at a very difficult time with covid being prominent,but we never felt anything other than confident that we were in safe hands with Lux Homes.PositiveResponsiveness, Quality, Professionalism, Value

John · 20 June 2021

★★★★★ 5/5

Google

We we're lucky enough to move into our new home back in October 2020. It was a long time coming as we sat in a chain in what seems like forever but with Alex and his team at the helm they pulled off what seemed like a dwindling possibility. i have had a few dealings with estate agents in the area (Hornchurch) but i couldn't recommend Alex and the Lux homes team enough! If i was to move again, I wouldn't look anywhere else! The communication from the team over the last year has been excellent. Alex always made himself available for a chat and always got back to me the same day. I found him to be honest and very hardworking to our cause. Not once did i feel like i wasn't getting the attention or advise i wanted. I know just how hard the team worked at closing our deal and I can honestly say they earned their commission! When you work with a smaller independent firm like Lux homes, you know they are going to do their best for you and work at closing the deal. There's no doubt in my mind that if we went with some other agents in the area or, an "online only" agent we wouldn't be in our new home. We're very happy with our new home and its all thanks to Alex and the team at Lux homes, so thank you.PositiveResponsiveness, Professionalism, Value

Baldeep · 20 June 2021

★★★★★ 5/5

Google

Cannot recommend highly enough. Lux Homes managed the sale of my vulnerable parents property. They went beyond their roles to support them ensured they liaised weekly with myself. Making a very difficult move very much less stressful. I have experienced a number of estate agents and these are by far the best I have come across. A special mention to Daisy and Alex.

Kay · 20 June 2023

★★★★★ 5/5

Google

From the initial viewing to actual completion….. & ringing that bell !!!! I can not recommend Sophie Andrews enough…. An absolute asset to Lux Homes x

David · 23 October 2023

★★★★★ 5/5

Google

Lux Homes were great when I sold my house last year, they went above and beyond to make sure we made the stamp duty holiday and quoted us much more competitive price than the normal high street names. Alex was in contact with us throughout the process proving us with constant updates as he chased the buyers chain to make sure it went through as quickly as possible, cant recommend them enough!

James · 20 June 2022

★★★★★ 5/5

Google

I recently bought a property via Lux Homes and i genuinely could not fault them in any way shape or form. All the staff were absolutely brilliant from start to finish! Alex was absolutely fantastic despite me pestering him constantly :) He literally could not have done more and kept me sane throughout. He truly went above and beyond what anyone could have expected from him and in total honesty even if i could leave 6 stars i still think id be doing Lux Homes a disservice - Absolutely stellar service could not recommend him and the team highly enough!

Gary · 20 June 2020

★★★★★ 5/5

Google

Through a pandemic with minimal contact and unforeseen circumstances (bank devaluation of the property due to COVID), Lux Homes were able to secure us our dream house and navigate a pair of naive first time buyers through the entire process seamlessly. I would like to give special thanks to Sophie who worked tirelessly early morning and late night to ensure we were able to complete. I would highly recommend Lux Homes whether buying or selling.

Sanj · 20 June 2021

★★★★★ 5/5

Google

Lux homes were really great really professional A pleasure to do business with Alex and Alex were really keen to deliver a first class experience which they did A special thanks for Daisy in the office who was always willing to go the extra mile to keep me informed Daisy is the best agent i have ever dealt with First class service Please use lux homesPositiveQuality

Gary · 24 August 2022

★★★★★ 5/5

Google

Have to give 5 stars from start to finish. Sophie is a true asset to Lux Homes and I can honestly say you won’t go wrong choosing her to list your property. Efficient and professional throughout - I can’t fault her work ethic in any way, Sophie made the transaction stress free and I can’t thank her enough. Hope we cross paths again in the future! Thanks again for everythingPositiveResponsiveness, Quality, Professionalism, Value

Scott · 24 August 2021

★★★★★ 5/5

Google

Alex and his team at Lux Homes were fantastic. They managed to sell my home very quickly and efficiently where other so called big names struggled. Lux Homes spared no expense when selling my home, using the best methods on the market and a top class photographer which definitely made the difference. I would recommend Lux Homes every day of the week, first class service and a very knowledgable team who make you feel comfortable and deliver results.

Tom · 20 June 2020

★★★★★ 2/5

Google

Initially I really trusted this company I had been with purple bricks and have some health conditions so struggled to manage doing my own viewings. I was getting atleast 3 vieweings with Pbricks and some offers as well. I really believed the agent when they said they would take all the stress off my hands and i should switch to them. Enrolling with them I had no issues, they said I could use the pictures I had with purple bricks and we wouldn't need to take new photos. Fast forward 6 or 7 weeks later, my property was not been marketed, not one viewing had happened, the main agent ignored my calls and texts, they refused the pics they Initially said they would despite all of this i really wanted to still continue to sell with them due to my illness however they clearly just didn't want to sell my property.I asked to get photographers out but wouldn't do that either, took 1 person to view at a time not agreed with the tenants, it was not great service at all. I wish in hindsight I had not been so trusting and left purplebricks as they had suggested. Yes they offered me a discounted price, however the service was shambolic. I get they are motivated my money however morally they treated me wrong. I can see when they get negative feedback they try and put the person down like it's untrue, which is very unprofessional and speaks volumes about how business is conducted. Negative feed back should be taken onboard and used to improve. In my opinion their approach to vulnerable customers need to be improved. I am not someone that usually reviews unless I feel it would be either great or in this case the opposite. I'm sure they are fab to customers they can make a lot of money from.

Sheefa · 5 November 2024

★★★★★ 5/5

Google

My Experience with Lux Homes was Super!! I used the letting service as I needed a place to rent. I dealt with Alex and Aislinn together they made the process fast, easy and efficient. They did their best to explain anything that wasn't very clear to me (including a few clause in the contract) as it was my first time renting a property on my own and I needed a place to stay fairly quickly. They have a great professional relationship with the landlord which made it easier for me to communicate a few minor adjustments needed to be done in the property in order for me to move in. I am very pleased with the collective effort of Alex, Aislinn and My Landlord to help me move into my new home. Therefore, I will be recommending their service to anyone who needs it.

Oby · 21 June 2019

★★★★★ 5/5

Google

Alex and Aislinn were so incredible and it was a very smooth process for me. Alex sold me the property just over a year ago and that process was also smooth, I did not hesitate to go back to Lux Homes when I wanted to rent out my property. Will definitely use them again with no hesitation! Thank you so very much for making this a stress free process.PositiveResponsiveness, Quality, Professionalism, Value

Meha · 20 June 2021

★★★★★ 5/5

Google

The service received from Daisy was second to none. Ensuring we was always in the loop with news and updates during the purchase.

Dan · 20 June 2023

★★★★★ 5/5

Google

I had to liaise with Alex from Lux Homes frequently as the property I purchased was being sold through Lux Homes. There was a large chain and a very tight deadline to 'complete' with a threat of the chain collapsing if we didn't complete on time. Alex from Lux Homes was seriously on the ball! He chased all solicitors, kept everyone up to date and worked harder than anyone (including some of the solicitors) to make this happen. If it wasn't for Alex we would not have met the completion deadline. I would highly recommend Lux Homes as your chosen estate agents.

Meechie · 21 June 2018

★★★★★ 5/5

Google

I met Alex Glover of Luxhomes, and he gave me a service that I would not generally, from my past experiences, expect from an estate agent. Professional, Honest, Reliable, Outgoing and Forthright..and he delivered! It was enough for me to dispel my views, of never to trust an estate agent! Luxhomes with Alex Glover, is a credit to the business and proffession. You need a good service? Go there first ..you won't be disappointed.

Jonathan · 26 October 2020

★★★★★ 1/5

Google

Absolute farce of a service communication wise. I booked a viewing , answered the relevant questions, most notably “do you have any pets?” To which I said yes a small dog. Days later I went and did the near 2 hour journey to view the place and on arrival was promptly told it was no pets when I mentioned the dog. I’m a day and a days pay out of pocket to travel to a property I could never be accepted for, simply because a typical estate agent was too pressed to get people in and viewing it to tell me the truth about the landlords policy. You can do better elsewhere. And you can do better Lux homes.

BXRBARIAN · 20 June 2022

★★★★★ 5/5

Google

Professional and effective service through whole process,'Super Sophie' was fantastic at all times, attending,following up on all viewings and always enthusiastic. None of the usual problems normally associated with some agents. Wouldn't hesitate to recommend Lux Homes, Sophie, Alex and all the team in the office will try their up most to secure a sale. Thanks and we'll done to you.PositiveResponsiveness, Quality, Professionalism, Value

Steve · 20 June 2022

★★★★★ 5/5

Google

I met Alex Glover of Luxhomes, and he gave me a service that I would not generally, from my past experiences, expect from an estate agent. Professional, Honest, Reliable, Outgoing and Forthright..and he delivered! It was enough for me to dispel my views, of never to trust an estate agent! Luxhomes with Alex Glover, is a credit to the business and proffession. You need a good service? Go there first ..you won't be disappointed.

Jon · 20 June 2020

★★★★★ 5/5

Google

Excellent, professional service from a young team who are very motivated to give you the best experience you can have when selling your property. We sold through Lux after having a very impersonal experience with other high street agents and found the whole team to give every effort to make the selling process as smooth and personal as they possibly could, they were always available with advice and speedy responses. Thank you Alex and the team!

Steve · 21 June 2019

★★★★★ 5/5

Google

Sophie and the Lux team were first class throughout the sale of our property. Sophie leads a driven team of professionals, who are committed to supporting their clients throughout the process. We would not hesitate to recommend Lux Homes … More

Jacqueline · 11 December 2024

★★★★★ 5/5

Google

If we could have given 6 stars we would have, Alex and the team certainly provided us with a first class service from start to finish. Premium quality marketing of our property, fully accompanied viewings with regular feedback and updates, making the sale totally stress free. We also received a call from Alex, asking how our move went and how we’re settling into our new home. Would highly recommend!! Big thank you Alex.

Maria · 20 June 2020

★★★★★ 5/5

Google

Lux homes and Sophie literally rescued us from an horrible estate agent we signed before meeting Lux. Once we listed with Lux, we had 24 viewings, 6 offers and sold in a week for 30k more than last estate agent.

O · 27 November 2024