Lux Homes Hornchurch reviews

★★★★★ 5/5

Google

We sold our property and bought a new one through Lux Homes. The service was excellent. We dealt directly with the same person at all times (Alex) which is something we really liked. Highly recommended.

Jessica · 22 December 2023

★★★★★ 5/5

Google

Alex helped us at Lux homes. He was really helpful and kind, would recommend him to anyone. Thank you Alex

Jack · 27 September 2024

★★★★★ 5/5

Google

Would highly recommend Lux Homes. Jack was great and helped us through the process very quickly. He kept in contact with us throughout updating us on what was happening and answered all our questions. Thank you Jack and 5⭐️ to Lux Homes.

Deborah · 20 June 2023

★★★★★ 5/5

Google

I just wanted to high light the fantastic service we received from Daisy Day. Daisy was a great support throughout the sale process which ended up being a tortuous process given the rules and guidance that have been imposed post Grenfell. If I am truly honest we would have pulled out of this transaction if it were not for Daisey. Thank you for your prompt attention, and dogged determination to get this resolved.

James · 20 June 2023

★★★★★ 5/5

Google

I have just used Lux Homes for the sale of my property and honestly couldn’t recommend them enough. Sophie was on the ball from the very start and was professional and extremely helpful. My partners mum recommended them and I am so happy they did. Thank you for all your help Sophie & Lux Homes!PositiveResponsiveness, Professionalism

Billie · 24 August 2021

★★★★★ 4/5

Google

Alex & his team was really helpful and flexible throughout the process!

Gurdeep · 20 December 2024

★★★★★ 1/5

Google

I wouldn’t want to deal with this estate agent again. Firstly, the estate agent that showed us the property exaggerated the rental income by £500 which in turn caused us affordability issues with the bank. This meant that we had to increase our deposit to compensate because the estate agent lied to make the property look good. This estate agent then left the company and the sale was handed over to another estate agent. I found this particular estate agent to be forceful and abrupt. She had zero mannerisms over the phone and email. Didn’t address me properly and lacked professionalism/ customer service when talking. She would question my commitment to buying the property when the vendor hand’t even found their property to move into. We were initially told when viewing the property that the vendor “had found a property and was ready to move in”. However after paying for broker and solicitor it turns out that his sale fell through and I believe we were misguided by the estate agent. I was then told that the seller was looking for a property within the next few weeks. 3 weeks later I was told that the seller hadn't answered their phone for 3 weeks and now they withdrawn from the sale. In the meantime we were bombared about paperwork and blamed for not going fast enough. Due to this forceful nature and misinformation I have lost £850 with broker and solicitor fees which the estate agent is obviously not going to refund.

Tyrone · 22 December 2023

★★★★★ 5/5

Google

Alex put us at a ease during our move and was professional and extremely helpful.

Daniel · 21 October 2024

★★★★★ 5/5

Google

I am writing to place on record my recommendation of Lux Homes and, specifically, the services of Sophie Andrews. If you are looking to sell your house, look no further than Sophie. She is the consummate professional and her passion for selling properties is overwhelming. If you are currently with another agent and are unhappy with their services, Sophie will restore your faith. Of course, selling your house is a rollercoaster ride but Sophie will be right there through the ups and downs. She makes it her personal mission to sell your home and will not rest until the job is done. I cannot recommend her services strongly enough. Steve Banks

Stefan · 22 November 2023

★★★★★ 5/5

Google

I viewed a property 183 Abbs Cross Lane by Ashley from Lux Estate Agency she is the most loveliest person I’ve met she made me feel the most comfortable especially being an estate agent . I hope you go so far in your work Ash because you deserve it hope we will always be in touch . Ash your an asset at Lux Estate Agency. I had the best viewing I have ever had with Ashley . Thank you Ash ☺️😊xxx

Kerry · 20 June 2022

★★★★★ 5/5

Google

Lux homes what can I say… I would recommend them with out hesitation , Sophie has been our sales handler for the duration of the process and has been extremely professional in her working, she has made herself available for all needs and enquiries that needed to be answered and throughout the whole process has truly been amazing. Daisy was our sales Progresser and again always available to help chase enquiries, and has been a huge asset to the journey. Without them we would have not been able to exchange and complete with such tight deadlines Thank you so much!!!!!PositiveResponsiveness, Professionalism

Aaron · 20 June 2022

★★★★★ 5/5

Google

5 * all the way! From the first phone call to the final sale! Sophie was amazing! Positive, enthusiastic and an absolute star. Replied to emails super quick and kept us up to date with any information she received. After being up for sale with another agent for almost a year and getting nowhere we went to Sophie and she sold our property in 10 days! Feedback was always super quick. Communication was top notch. Can’t fault Sophie and Lux Homes at all. Would highly recommend ⭐️⭐️⭐️⭐️⭐️ Thank you for everything Kate & StevePositiveResponsiveness, Quality, Professionalism, Value

Matty · 20 June 2022

★★★★★ 5/5

Google

Absolutely phenomenal! Our house was on the market for months, with another company. We went to Lux Homes, our house was sold in days! They get straight to work. They don’t mess around. They are hands on until the whole process gets past completion, keeping you updated throughout and consistently. They are so driven and professional; literally they are second to none! They really took care of us as clients. Sophie, Alex, and Daisy were all beyond incredible, professional and just ooze success all round. They are truly a remarkable and unique team! Thank you so much, we really can’t thank you enough. Do not go anywhere else! Lux Homes is the one and only estate agent to go to! Thank you so much again!PositiveResponsiveness, Quality, Professionalism, Value

M · 20 June 2022

★★★★★ 5/5

Google

Lux Homes have been amazing throughout the purchase of my first home! The 5* service really is true. Throughout the whole process Sophie has been extremely professional, responsive and well informed. She made sure any concerns with the purchase were addressed promptly which massively helped calm my first time buyer nerves about the whole process. Special thank you to Daisy too for ensuring everything was progressing smoothly. I would absolutely have no issues with recommending Lux Homes to family and friends in the future and will also certainly be using them again in the future when the time comes. Thanks Sophie, Daisy and everyone else at Lux Homes for looking after me!PositiveResponsiveness, Quality, Professionalism, Value

Buneet · 20 June 2022

★★★★★ 5/5

Google

Alex and the whole team have been very helpful and reassuring during the whole process of our purchase. We would like to thank them and would definitely recommend them.

Gillian · 22 December 2023

★★★★★ 5/5

Google

Thank you Sophie for your patience, hard work and professionalism. You are amazing!

Stefania · 11 October 2024

★★★★★ 5/5

Google

We recently sold our home of 37 years with Lux homes 6 weeks from start to completion our journey started with Sophie from Hornchurch branch comimg to view our property straight away she made you feel at ease no stress she took it all on board after 2 days our property was sold by Sophie & even when it was all going through even on her day off was still contactable Amazing selling experience the star rating only goes up to 5 but in our eyes she gets 10 big yellow stars so for anyone thinking of selling look no further than Lux homes Sophie you sure know your job as well as being a genuine lovely person

Nicole · 23 September 2023

★★★★★ 5/5

Google

Daisy was amazing! Very thorough and we felt like we were in the best hands. Super helpful and reassuring throughout the whole process and we cannot fault anything. Thank you so much 🌟 …

Em · 20 June 2023

★★★★★ 5/5

Google

Excellent service. Having had bad experiences with most estate agents on the High Street. LUX Homes proved us wrong and provided a consistently excellent service from start to finish. They kept us well informed each step of the way which filled us with huge confidence as it can be very stressful selling a property. We will definitely use their services again in the not to distance future. Special thanks to Sophie and Daisy.PositiveResponsiveness, Quality, Professionalism, Value

Priya · 20 June 2022

★★★★★ 5/5

Google

Just like to say Sophie and the team at lux homes have been brilliant!, very proffesional and very friendly people!,and would highly recommend !! Thanks guys

Mark · 22 December 2023

★★★★★ 5/5

Google

LuxHomes team is absolutely fantastic. We worked very closely with Sophie, and I can say she is one of the most professional person that I work with. She is super friendly, positive, enthusiastic and always replying very quickly to all our enquires. She constantly kept us updated with any information she received and made the process to go smoothly. Definitely I highly recommend her and the team. Thank you again Sophie for helping us having our dream home :). Lavinia&Costi

Lavinia · 25 July 2023

★★★★★ 5/5

Google

Excellent service! Sophie was always quick to reply and incredibly helpful. Her speedy work helped me beat the stamp duty rise, saving me tens of thousands. Highly recommend!

Achyut · 14 April 2025

★★★★★ 5/5

Google

I recently sold my property with Lux Homes and I couldn't be happier with the experience. They were extremely knowledgeable about the local market and provided invaluable advice throughout the process. Their communication was exceptional, always available to answer questions and keep me updated. They negotiated a fantastic deal for me and demonstrated honesty and dedication every step of the way. I highly recommend!

Emma · 19 June 2024

★★★★★ 5/5

Google

Lux Homes in particular Sophie worked diligently with us throughout the whole process. Weekly updates and chasing are commonplace in Sophie’s book. This makes a massive difference when there are tight timescales to contend with. Always courteous and professional, would highly recommend them to anyone.PositiveResponsiveness, Quality, Professionalism, Value

Andrew · 24 August 2021