Trusted Agent profile · Hornchurch
★★★★★
846 reviews across 2 platforms
135, High Street, Hornchurch, RM11 3YD
Part of Beresfords, see every office.
Beresfords's office in Hornchurch, at 135, is rated 4.6 out of 5 across 846 reviews on two platforms, including 116 Google reviews rated 4.7.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
TrustpilotEasy communication
Received an informative email related to my tenancy agreement. Lauren was easy to communicate with and had fast responses.
Hi NgoziWe appreciate you finding some time to provide us with your feedback. I am pleased that the renewal of your tenancy has progressed smoothly and that Lauren communicated with you both swiftly and efficiently.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat experience
Myself and my fiancée have had a great experience with Beresfords. We would like to thank the whole team for assisting us in finding our home . We really appreciate all your efforts and dedication in helping us out to settle down in our new home. We want to extend our appreciation to Debby , Jack, Joe ,Christine and the whole team.We wish you all the best. From Yogesh and Veroshka.
Hi YogeshThank you so much for posting your positive review. It's great that our lettings team in Braintree have been able to find you a suitable property and we hope you will be very happy in your new home. Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThank you for all the hard work
I would say that Beresfords are may be the best agency! It is so easy to work with them, communication is always quick and good, ther respond straightaway and are always ready to help. Lauren Mobsby is amazing, she is always there to help! Thank you for the hard work!
5/5
TrustpilotLauren has been very helpful with the…
Lauren has been very helpful with the renewal matters for my property. She is very responsive and provides clear answers to my questions.
Hi FreyaThanks so much for posting your review. It's great to read that Lauren has been able to make your renewal process a positive one and that she has been quick to respond to any queries you have had. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLovely Service!
The agency is fantastic, a great team that consistently provides exceptional service and support. Renting through them has been a seamless and positive experience. Lauren and Katy, in particular, have been outstanding in handling the coordination of our flat with professionalism, efficiency, and care. Their helpfulness and dedication make collaborating with them a pleasure. We’re grateful for all the assistance and highly recommend the agency and their fantastic team!
Hi LucreziaI was pleased to read that you have been impressed with the service provided to you by our local lettings team. I know they will all be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent service thank you
Hi Gill Thank you for your kind words and 5-star rating which are much appreciated. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotJames was very informative
James was informative, punctual and accommodating.Unfortunately the property I viewed wasn't quite right for me.I look forward to hopefully finding a property via Beresfords over the comming weeks
Hi SteveI am pleased that you found James informative, punctual and accommodating during your recent dealings with him and I am in no doubt that he will do all that he can to find you a suitable property to rent as soon as possible.Thanks for taking time out to provide your feedback.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotJames was professional
James was professional, friendly and knowledgeable and understood my requirements. Post visit he contacted me to ensure that i had all the necessary information.
Hi Pau,Many thanks for your 5 star award for James who works hard to provide the best possible customer service. He will appreciate your kind comments and look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
5/5
TrustpilotExcellent
Yeah , "I want to express my heartfelt gratitude to the letting team for their exceptional assistance in helping me find my new home. From the moment I reached out to them, they demonstrated professionalism, attentiveness, and genuine care. They took the time to understand my needs and preferences, tirelessly searching for properties that aligned with what I was looking for. Their guidance and support throughout the entire process, from viewing properties to signing the lease, were invaluable. Thanks to their dedication and expertise, I now have a place to call home that exceeds my expectations. I highly recommend the letting team to anyone in search of a seamless and stress-free renting experience. Thank you for your outstanding service!"
Hi JohnThank you so much for finding time to provide your feedback following your recent dealings with our local lettings team. I am pleased that you found the approach of our staff both helpful and professional. It's great that they were able to provide you with sound advice and source a suitable property for you to rent. I hope that you are happy in your new home. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat customer service
They have been very informative, keeping me up to date with the process and responding very quickly. Everyone has been very friendly, especially Thomas who has been my main point of contact.
Hi RebekahWe appreciate you taking time out to provide your feedback following your recent dealings with our lettings team in Chelmsford. I was pleased to read that they have remained in contact with you throughout the tenancy application process and have been prompt in responding to any queries. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotDavid was brilliant from start to end!
David was brilliant from start to end. Extremely responsive, kept me informed, proactive and gave me advice and helpful suggestions. I would definitely recommend him and use his service again for my future property needs. Thank you so much !
Hi IreneMany thanks for providing us with your feedback. I am pleased that you were impressed with the service extended to you by David throughout the transaction. I know that he will be very grateful for your kind words. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotEfficient and helpful
Hi Amanda Thank you so much for your kind words and 5-star rating which are very much appreciated. Steven Bond Managing Director - Residential Lettings
1/5
TrustpilotBerefords a truly shameless company.
Berefords a truly shameless company.Beresfords is not what they portray to be. (sweet at first, then the true colours are seen later)I've lived as a tenant on one of their properties for years, always keeping the place in the condition I received it in.However, they are EXTREMELY landlord-focused, to the point - "let's care a damn about our tenants, although they are the ones paying".In the peak of December winter, our gas heater (for heating and for hot water) stopped working.,It took weeks to get an engineer from British Gas, but when they checked it out, they mentioned the landlord needs to service it, as its really old and does not function. Beresfords did nothing, we were left to use ice-cold water for several weeks.The property was poorly maintained (even our neighbours attest to this fact)On finally deciding to leave, (forced to leave) the landlord claimed our whole deposit - although we had the place cleaned up and the necessary fixes done (professionally at our expense (approx. £500+)Yet the landlord quoted bogus charges and tried to take all the deposit money - to which Beresfords was in full support off. (on challenging this, they agree to settle to close to nothing, as they knew they were trying their luck and wouldn't be able to justify this.IS THIS PARTIALITY WHAT ONE SHOULD EXPECT FROM AN AGENCY?I asked Melissa the lady we dealt with for a complaints contact, to which she hasn't yet replied. So much for customer service.Also like to point out a lady Lauren, her emails are so rude and condescending, I genuinely feel some of the staff need sensitivity training. (they talk to you like are an uneducated 10-year-old, who should obey whatever they say, to appease the landlord, even at unreasonable clauses.)The overall arrogance of the branch is appalling, I never want to be a customer of Beresfords ever again and will advise people to be extremely vigilant in dealing with them.They claim to be the best, so I'm not sure if the other reviews are even legitimate, but my experience speaks for itself and this is only to safeguard their next possible victim. PLEASE SEE THE COMMENTS OF THE MANAGING DIRECTOR. This further proves how they treat tenants.I have proof that we went above and beyond to replace every damage even though they clearly over stated it. Beresfords / landord tried to cheat us and qouted us over a £1000 pounds, when we said we will take it to court, as we have evidence and bills etc... they settled for £300 (this being after we professionally cleaned the house and replaced carpets!)When they realised they would lose they chose to comprise and save face. (still extracting as much money as they could)The managing director saying I'm being grossly unfair is nothing short of a JOKE. (note he took over a month to reply)
Hi NeilYou will be aware that your dealings with Beresfords actually took place nearly 12 months ago and at the time you posted your feedback on the 3rd June 2023, to which we responded at the time. As we have had no dealings with you whatsoever since then, I am afraid there is nothing further to add to the response that we left at the time. Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHelpful and professional
The team are quick to respond to emails. They also follow up on issues that have been raised at my property. The team are professional and helpful. Very happy with their services.
Hi Karen Thank you so much for posting your recent feedback. I was pleased to read that you have been happy with the service you have received from our lettings team. I know they will all be very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotKris and Tom have been great helping us…
Kris and Tom have been great helping us with information for the next steps. We weren't sure about a few things so we popped in and Kris was super helpful with the whole process! Very friendly and knowledgeable
Hi Nathaniel,I just wanted to thank you for posting your feedback having dealt recently with our lettings team in Chelmsford. I am pleased that they were able to assist you with your queries and that their industry knowledge played its part in providing you with accurate advice.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotNatasha was amazing with me
Natasha was amazing with me, very welcoming, friendly and really catered to my needs. Would highly recommend.
Hi StuartThank you for taking time out to post your recent review. It was great to read that you have found Natasha to be friendly and helpful during your dealings with her. I know she will be very grateful for your kind words and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHer communication skill is perfect
Her communication skill is perfect, she responded promptly to my emails and addressed my concerns.
Hi Olu Thank you so much for your review. We very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
3/5
TrustpilotMixed Experience
Our Lettings Consultant, Eleanor, initially demonstrated great accommodation. When the first apartment didn't meet our needs, she promptly arranged another viewing within hours and patiently addressed all our questions. Unfortunately Beresfords made an oversight in the contract's start date which coincided with a holiday, which luckily we caught in time. As they were closed on the holiday and were not available to hand over our keys, we had to advance our move in by a day despite our prior nonrefundable payment for the Airbnb we were staying in. Although inconvenient, we accepted this graciously. However, when we requested a slight adjustment to accommodate a furniture delivery by advancing the start date by another day, it was denied, revealing a notable inflexibility in their approach.
Hi Achini,Thank you for your updated review. Firstly, I am sorry that the original date set for you to move in was in fact a Bank Holiday, but it's great that you were able to be flexible in moving the date forward very slightly. I am sorry that you were then unable to move the date again to accommodate a furniture delivery, but ultimately we have to take instructions from our landlords and do not, as agents, have any legal right to move dates ourselves. Please rest assured that we will always try to be as flexible as we can to assist both landlords and tenants, but in certain cases such as this we were ultimately not in control of such decisions.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotReally grateful to Joe and the team at…
Really grateful to Joe and the team at Beresfords.Friendly,professional and efficient .Joe was super helpful ,I am impressed by his professional expertise.
Hi Xiaoyan,I am so pleased that you found the approach of our lettings team friendly, professional and efficient. We are all very grateful for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThe Customer service was amazing
The Customer service was amazing, especially Charlie, he was really helpful, I am 100 percent satisfied with Beresfords.Ella did a great job as well.
Hi IziThanks so much for taking time out to provide us with your feedback. I am so pleased that our local lettings team impressed you with their levels of customer service, especially from both Charlie and Ella. We all very much appreciate your kind words.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotProfessional experience all round.
Being a tenant with Beresford's has been be great. Everything from the original process to the upkeep of the property. Speaking to Jessica Reed has been one of the best customer experiences I've had. Everything has been dealt with promptly and professionally and the communication has been second to none. Highly recommend Beresford's to anyone.
Hi ScottThanks so much for taking the time to post your recent review. I was pleased to read that your experience of dealing with Beresfords as a tenant has been a positive one and that our staff, especially Jessica, have always dealt with your queries in a prompt and professional manner. It is great that you would recommend Beresfords to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAbby has been so helpful in finding us…
Abby has been so helpful in finding us the perfect flat to rent! As we are both busy and commute to London every day we needed something close to the station that wasn't ridiculously expensive and voila Abby gave us some great options and we found something within a few weeks! Thank you so much Abby!
Hi SabrinaI was pleased to read your comments regarding Abby. She is a real star and always goes out of her way to assist both landlords and tenants wherever required. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotProfessional, reliable and makes moving as stress free as possible.
Having dealt with another very amateur, unprofessional estate agent in the area (Bairstow) which caused no end of stress, frustration and always had to chase due to their complete ineptitude, I can categorically confirm that Beresfords are consummate professionals: reliable, in regular communication to keep you abreast of developments, friendly and they go above and beyond for you. Such a relief! Thank you. Have already recommended to someone already.
Hi Angharad,Thank you so much for taking time out to provide us with your feedback. Although I am sorry that you experienced problems with another agent, it's great that our own lettings department proved that not all agents are the same. We are all very grateful for your kind words and 5-star rating and the fact that you have already recommended us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotFantastic all round service from Tom & the team
It's a pleasure dealing with Tom and the team at Beresfords. Everything is always organised, everyone is always happy and says hello and the team are always wanting to help if help is needed. Couldn't recommend them highly enough. Keep up the good work!
Hi JoeThanks so much for taking time out to provide your feedback. I was pleased to read that all our staff have met your expectations and its great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
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