Trusted Agent profile Β· Hornchurch

Beresfords Hornchurch reviews

4.6

β˜…β˜…β˜…β˜…β˜… Excellent

837 reviews across 2 platforms

135, High Street, Hornchurch, RM11 3YD

Part of Beresfords, see every office.

Beresfords's office in Hornchurch, at 135, is rated 4.6 out of 5 across 837 reviews on two platforms, including 107 Google reviews rated 4.7.

Google logo

4.7 / 5

107

Reviews on Google

This office

Trustpilot logo

730

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.

5/5

Trustpilot

Very happy with my whole experience…

Very happy with my whole experience today and leading up to the viewing, Tom and Chris were polite and welcoming to all my questions and left myself feeling very satisfied and excited for the next steps! Would highly recommend πŸ‘πŸΌ

Emily Β· 19 April 2024

Agent replied Β· 12 June 2024

Hi EmilyI just wanted to respond personally to your recent feedback following your dealings with our lettings department in Chelmsford. I am so pleased that you had a positive experience and that the team responded promptly to any queries that you raised. We are all very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Calls always answered quickly and…

Calls always answered quickly and direct to the person you need to speak to. Also very knowledgeable and prepared to pass on best advice

Peter Β· 2 May 2026

Agent replied Β· 4 June 2026

Hi Peter Thank you for posting your recent review. It's great that you have found our staff to be helpful and knowledgeable during your recent dealings with our Brentwood lettings department. I know the whole team will very much appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Jazmin has always provided us with…

Jazmin has always provided us with sufficient notice of any up and coming inspections and has always tried to accommodate alternative dates if required.

Nicholas Β· 1 May 2026

Agent replied Β· 4 June 2026

Hi Nicholas Thank you so much for providing us with your recent feedback. I was pleased to read that you have been consistently happy with the service you receive from Jazmin regarding inspections at your property. It is great to know you are provided with sufficient notice prior to her visit and that you find her to be professional throughout whilst attending your property. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Google

We’d like to thank Rebecca, Charlotte and Jayne for all their hard work and support with securing our first ever home! They made the experience as stress free as possible. Thank you so much!

Jack Β· 28 July 2024

Agent replied Β· 27 August 2024

Hi Jack, Thank you for taking the time to post your 5 star award for Rebecca, Charlotte and Jayne from our Upminster office. They all work really hard to ensure a transaction goes through as smoothly as possible, guiding and supporting throughout the journey. Your kind comments are much appreciated, we wish you many happy years in your new home. Alison Horsley, Customer Service Manager

5/5

Trustpilot

Lauren Mobsby was very helpful to us…

Lauren Mobsby was very helpful to us with a rental renewal where she went above and beyond to negotiate a middle ground with the landlord

Martha Β· 13 December 2024

Agent replied Β· 22 December 2024

Hi MarthaThanks for your feedback. I am pleased that you were impressed with the assistance provided to you by Lauren during the negotiations to renew your current tenancy. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

I had fantastic experience

Riley was fantastic. She was so professional should be around. She was exactly Riley was fantastic. She was so professional I viewed the property . She was excellent I recommend her to everyone thank you for your help

Ahmed Β· 4 May 2024

Agent replied Β· 12 June 2024

Hi AhmedI am pleased that you have had a positive experience when dealing with Riley recently. I know she will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Definitely recommend Adam and the team at Beresford

Arranged a viewing for a property with a gentleman named Adam from Beresford. Punctual and professional yet friendly and accommodating. I had the viewing and fell in love with the house. Adam started the referencing process straight away and was always available to come back to any questions or queries I had. Cannot recommend the company enough, especially Adam. Great service!

First Β· 6 August 2022

Agent replied Β· 12 June 2024

We really appreciate your positive feedback. I am pleased that you found Adam both punctual, professional, friendly and accommodating throughout your application process. I know he will be very grateful for your kind words and it's great that you are happy to recommend our Company to others.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Barbara has carried out an extremely…

Barbara has carried out an extremely thorough and detailed inspection at my property.

Peter Β· 14 July 2026

Agent replied Β· 23 August 2024

Hi Peter Thank you for providing us with your recent feedback. It was great to read that the inspection recently carried out at your property by Barbara from our Dunmow lettings office was thorough and that she provided you with a detailed report. I know she will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Exceptional service

My experience with Beresfords letting agency has been nothing but exceptional. They have been super helpful from the start and guided us well throughout our move-in process. Communication was also superb. A special thanks to Christine who has been great.

Gloria Β· 22 March 2024

Agent replied Β· 12 June 2024

Hi GloriaThank you so much for your positive feedback. I am pleased that you have had a great experience when dealing with us recently and that our personnel remained in regular contact throughout. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Hornchurch branch are the best ever. Michaela and Georgia are so helpful they have been game changers. From start to finish. Finding me a home and helping to completion and admin and stressful times made easier by smiles and advise. Thank you so much!

Caroline Β· 5 November 2025

Agent replied Β· 12 November 2025

Many thanks for the great review for Michaela and Georgia who are based at our Hornchurch office. They are both dedicated to providing the best possible customer care, from the first point of contact through to exchange and completion. They will guide and support throughout the transaction, keeping in regular contact with all relevant parties. Thank you for the 5 star award, we wish you many happy years in your new home. Alison Horsley, Customer Service Manager

5/5

Trustpilot

Amazing service

Amazing service - Aimee was seeing a neighbour and sper of the moment I asked for review of my property… no problem at all great service

Lee Β· 13 November 2024

Agent replied Β· 22 December 2024

Hi LeeThanks for your feedback and I am pleased that Amy went out of the way at short notice to meet your requirements.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Alice was Really friendly and helpful

Alice was Really friendly and helpful. It was no problem to contact her for any help or questions. She was happy to help us through out the letting process we couldn't ask for any more! Highly recommend.

Jason Β· 10 May 2024

Agent replied Β· 12 June 2024

HI JasonI appreciate you taking the time to provide us with your feedback following your recent dealings with Alice. It's great that she was able to assist you effectively throughout the lettings process and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Great service

Dealing with Lauren and beresfords through a difficult personal situation and they have been a pleasure very professional and helpful when needed thankyou

Charlie Β· 28 April 2026

Agent replied Β· 4 June 2026

Hi Charlie Thank you for posting your recent review. I was pleased to read that Lauren was able to assist you through a difficult period in a professional and helpful manner. I know she will be very grateful for your kind words and 5-star rating and we wish you all the best for the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Very excellent customer service

Very excellent customer service, ready to help and assists their clients. Especially Debbie who is very approachable and nice . Thank you very much for helping me to get my new apartment

Adam Β· 6 August 2024

Agent replied Β· 29 August 2024

Hi AdamMany thanks for your feedback. I am pleased that you found Debby approachable during your dealings with her and that she was effective in finding you a suitable apartment to rent.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

James and his team was amazing along…

James and his team was amazing along the process of renting our first property. Would 100% recommend them to anyone, james and his team was able to assist and support it in very aspect of the journey of renting, amazing experience

Micky Β· 9 February 2024

Agent replied Β· 12 June 2024

Hi MickyWe appreciate you taking the time to provide us with some feedback following your recent dealings with our local lettings team. It's great that they appear to have assisted you effectively throughout your journey of renting your first property and we really appreciate the fact that you would recommend us to others. I hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Very professional and friendly.

My whole experience of dealing with Beresfords has been first class and Abby has been very professional, friendly and helpful. I have felt supported throughout the whole process and would definitely recommend to others.

Linda Β· 21 June 2024

Agent replied Β· 23 August 2024

Hi LindaI appreciate you taking the time to provide us with your detailed feedback following your recent dealings with our lettings team. It's great that your experience was positive and you felt fully supported throughout the entire process. As we invest heavily in training and the ongoing development of our personnel, it's particularly refreshing to hear that you would not hesitate to recommend us to others.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Good customer relationship and all the…

Good customer relationship and all the teams are great in the work which we really appreciate all the efforts through the process

Samuel Β· 30 April 2026

Agent replied Β· 4 June 2026

Hi Samuel, Thank you for providing us with your recent feedback. We all appreciate your kind words and 5-star rating and look forward to working with you again in the future. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

I cannot recommend Beresford too highly

I cannot speak too highly of the service that I have received from Beresfords, especially Hannah and Alicia who have both been so efficient and quick to respond to any queries. I have found that being a landlord is not always easy, but they have both made things a lot less stressful!!

Florence Β· 25 April 2023

Agent replied Β· 12 June 2024

Hi Florence,Thank you so much for posting your recent feedback. I was delighted to read that both Hannah and Alicia have responded quickly to any queries which arise. Being a landlord does create its challenges, but as your managing agent we will always try to ensure the process of renting a property is as stress free as possible. We are all very grateful for the business that you provide to us, and your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Thank you Natasha Haywood

Thank you Natasha Haywood always helpful and very professional. She took the time to listen to my needs which most agents don’t do.

Hallie Β· 8 December 2024

Agent replied Β· 22 December 2024

Hi HallieMany thanks for providing us with your feedback following your recent dealings with Natasha. I am pleased that she was attentive and professional. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

We have been using Beresfords for the…

We have been using Beresfords for the past few years and have found their service to be exceptional.

Mr Β· 23 May 2026

Agent replied Β· 4 June 2026

Hi Anwar Thank you for your recent review. We very much appreciate your kind words and 5-star rating and look forward to continuing our working relationship with you going forward. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

Amazing

Amazing, super efficient and friendly staff

Customer Β· 14 August 2026

Agent replied Β· 12 June 2024

Thank you for providing us with your feedback. We all appreciate your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

5/5

Trustpilot

From beginning to the end of my search…

From beginning to the end of my search for somewhere to rent, the service I got from Hannah Grant was exceptional. I was always kept informed and updated about available places to rent. When I had any queries I was given answers in a timely manner. Thank you for all your help and getting me into my new place

Michelle Β· 16 July 2022

Agent replied Β· 12 June 2024

Hi MichelleThank you for your positive feedback regarding Hannah. I am pleased that she kept you regularly updated as and when new properties became available to rent, and responded promptly to your general queries. I know Hannah will be very grateful for your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings

5/5

Google

Beresford have been really helpful at every turn whether it was helping me understand the legal jargon or finding and filing out the correct paperwork. Couldn't have asked for more.

Terry Β· 17 February 2026

Agent replied Β· 17 April 2026

Hi Terry, Many thanks for your 5 star award for the team at our Hornchurch office. It is pleasing to know you were impressed with the level of service extended to you and we thank you for sharing your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director.

5/5

Trustpilot

Professional and caring service from…

Professional and caring service from everyone at beresford

Cecilia Β· 30 July 2026

Agent replied Β· 23 September 2026

Hi Cecilia We very much appreciate your kind words and 5-star rating and hope we can assist you further in the future. Steven Bond Managing Director - Residential Lettings

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