Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotAlice was Really friendly and helpful
Alice was Really friendly and helpful. It was no problem to contact her for any help or questions. She was happy to help us through out the letting process we couldn't ask for any more! Highly recommend.
Jason · 10 May 2024
Agent replied · 12 June 2024
HI JasonI appreciate you taking the time to provide us with your feedback following your recent dealings with Alice. It's great that she was able to assist you effectively throughout the lettings process and we all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery excellent customer service
Very excellent customer service, ready to help and assists their clients. Especially Debbie who is very approachable and nice . Thank you very much for helping me to get my new apartment
Adam · 6 August 2024
Agent replied · 29 August 2024
Hi AdamMany thanks for your feedback. I am pleased that you found Debby approachable during your dealings with her and that she was effective in finding you a suitable apartment to rent.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat service
Dealing with Lauren and beresfords through a difficult personal situation and they have been a pleasure very professional and helpful when needed thankyou
Charlie · 28 April 2026
Agent replied · 4 June 2026
Hi Charlie
Thank you for posting your recent review. I was pleased to read that Lauren was able to assist you through a difficult period in a professional and helpful manner. I know she will be very grateful for your kind words and 5-star rating and we wish you all the best for the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames and his team was amazing along…
James and his team was amazing along the process of renting our first property. Would 100% recommend them to anyone, james and his team was able to assist and support it in very aspect of the journey of renting, amazing experience
Micky · 9 February 2024
Agent replied · 12 June 2024
Hi MickyWe appreciate you taking the time to provide us with some feedback following your recent dealings with our local lettings team. It's great that they appear to have assisted you effectively throughout your journey of renting your first property and we really appreciate the fact that you would recommend us to others. I hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery professional and friendly.
My whole experience of dealing with Beresfords has been first class and Abby has been very professional, friendly and helpful. I have felt supported throughout the whole process and would definitely recommend to others.
Linda · 21 June 2024
Agent replied · 23 August 2024
Hi LindaI appreciate you taking the time to provide us with your detailed feedback following your recent dealings with our lettings team. It's great that your experience was positive and you felt fully supported throughout the entire process. As we invest heavily in training and the ongoing development of our personnel, it's particularly refreshing to hear that you would not hesitate to recommend us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGood customer relationship and all the…
Good customer relationship and all the teams are great in the work which we really appreciate all the efforts through the process
Samuel · 30 April 2026
Agent replied · 4 June 2026
Hi Samuel,
Thank you for providing us with your recent feedback. We all appreciate your kind words and 5-star rating and look forward to working with you again in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI cannot recommend Beresford too highly
I cannot speak too highly of the service that I have received from Beresfords, especially Hannah and Alicia who have both been so efficient and quick to respond to any queries. I have found that being a landlord is not always easy, but they have both made things a lot less stressful!!
Florence · 25 April 2023
Agent replied · 12 June 2024
Hi Florence,Thank you so much for posting your recent feedback. I was delighted to read that both Hannah and Alicia have responded quickly to any queries which arise. Being a landlord does create its challenges, but as your managing agent we will always try to ensure the process of renting a property is as stress free as possible. We are all very grateful for the business that you provide to us, and your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThank you Natasha Haywood
Thank you Natasha Haywood always helpful and very professional. She took the time to listen to my needs which most agents don’t do.
Hallie · 8 December 2024
Agent replied · 22 December 2024
Hi HallieMany thanks for providing us with your feedback following your recent dealings with Natasha. I am pleased that she was attentive and professional. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotWe have been using Beresfords for the…
We have been using Beresfords for the past few years and have found their service to be exceptional.
Mr · 23 May 2026
Agent replied · 4 June 2026
Hi Anwar
Thank you for your recent review. We very much appreciate your kind words and 5-star rating and look forward to continuing our working relationship with you going forward.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotFrom beginning to the end of my search…
From beginning to the end of my search for somewhere to rent, the service I got from Hannah Grant was exceptional. I was always kept informed and updated about available places to rent. When I had any queries I was given answers in a timely manner. Thank you for all your help and getting me into my new place
Michelle · 16 July 2022
Agent replied · 12 June 2024
Hi MichelleThank you for your positive feedback regarding Hannah. I am pleased that she kept you regularly updated as and when new properties became available to rent, and responded promptly to your general queries. I know Hannah will be very grateful for your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotAmazing
Amazing, super efficient and friendly staff
Customer · 14 August 2026
Agent replied · 12 June 2024
Thank you for providing us with your feedback. We all appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
GoogleBeresford have been really helpful at every turn whether it was helping me understand the legal jargon or finding and filing out the correct paperwork. Couldn't have asked for more.
Terry · 17 February 2026
Agent replied · 17 April 2026
Hi Terry,
Many thanks for your 5 star award for the team at our Hornchurch office. It is pleasing to know you were impressed with the level of service extended to you and we thank you for sharing your experience. We look forward to assisting you again in the future.
Alison Horsley, Customer Service Director.
★★★★★ 5/5
TrustpilotProfessional and caring service from…
Professional and caring service from everyone at beresford
Cecilia · 30 July 2026
Agent replied · 23 September 2026
Hi Cecilia
We very much appreciate your kind words and 5-star rating and hope we can assist you further in the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfirds has been simply superb and professional
Beresfirds has really helped us in acquiring this property. The staff is so professional and dedicated. Had good experience with Dominique who has been there since the start till the end. Holly is really helpful and made our journey smooth throughout. Thank you team and we recommend Beresfords to everyone.
Raj · 12 May 2023
Agent replied · 12 June 2024
Hi Raj,So pleased that our lettings team in Colchester ensured everything went through for you without issue and it is great to hear that you found their approach very professional. We all really appreciate your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful staff in particular Ella…
Very helpful staff in particular Ella Gibbins and Phillipa Doe have helped me and my partner move and rent easily. Great experience with Beresfords and friendly faces all around :)
Chloe-Mae · 27 July 2024
Agent replied · 23 August 2024
Hi Chloe-MaeThanks for taking the time to provide us with your feedback following your recent dealings with our lettings department in Colchester. I am pleased that you had a very positive experience and that you found the application process both easy and smooth.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Property Visit
We had a property visit recently from Beresfords which was a smooth and seamless process. Hannah was thorough, friendly and was so helpful. Thank you!
Niromila · 16 October 2024
Agent replied · 23 October 2024
Hi NiromilaThanks for taking time out to provide your feedback. I am pleased that you had a productive visit from Hannah recently and that she was both thorough and friendly. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotThey made my first letting easy…
They made my first letting easy and the staff that attended to me was so helpful and made it easy for me. particularly the staff called Tom was so kind, friendly and also ready to help.
Temmy · 4 April 2024
Agent replied · 12 June 2024
Hi TemmyMany thanks for taking the time to post your review. I am pleased that you have found your first experience of renting a property to be a positive one and that our lettings staff were friendly and helpful. I know Tom in particular will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing reps. Been with them since years and never let down
Exceptional Service from Lauren and the Team.
Ak · 29 July 2026
Agent replied · 23 September 2026
Thank you for providing us with your detailed review. It was great to read that having worked with us for so many years now, you continue to be consistently happy with the service you receive from Lauren and her team, who have always been on hand to answer your queries in a quick and efficient manner. We all very much appreciate your kind words and hope to continue working with you long into the future.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotAbby really helped
Abby really helped me to ensure that as a landlord I had all documents in order, should I need to make a rent protection claim.Thank you Abby
Kevin · 28 August 2024
Agent replied · 23 October 2024
Hi KevinThanks for taking time out to provide us with your feedback. I am pleased that Abby assisted you with all the documentation that was required. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat communication and help throughout…
Great communication and help throughout the process
Customer · 25 July 2026
Agent replied · 12 June 2024
Thank you for providing us with your recent feedback. I am pleased that you have been happy with the service you have received and have felt you have been kept well informed throughout. We all very much appreciate your kind words and 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI have had a fantastic experience with…
I have had a fantastic experience with Beresfords as my property management agency for the past six years. Their team has consistently demonstrated professionalism and integrity, and I wouldn’t trust any other estate agents to represent me. They are prompt in their responses and meticulous in their checks. Recently, I’ve been working with Paul Tuck, who has made my experience as a landlord incredibly easy and stress-free. I highly recommend Beresfords!.
Aimee · 26 October 2024
Agent replied · 22 December 2024
Hi AimeeThanks so much for finding a few minutes to provide us with your feedback. It's great that you have been dealing with us for the last 6 years and feel that our team have consistently met your expectations. We very much appreciate the business that you have and continue to provide us, and it's great that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotTom has been very professional during…
Tom has been very professional during the process of me renting a property. Very polite and helpful, he went through all details thoroughly and efficiently, I never have trouble getting through to him and he has continued to keep me posted with any updates.Thank you Tom
Am · 20 July 2023
Agent replied · 12 June 2024
Hi AmWe appreciate you taking time out to provide your feedback, having dealt recently with our lettings department in Chelmsford. I am so pleased that you found Tom helpful and professional throughout the process. We all very much appreciate your kind words and 5-star rating.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotGreat Experience Renting with Beresfords!
Right from the initial phone call, our experience with Beresfords was pretty seamless. Thomas E was really knowledgeable about local offerings that might suit our needs, to the extent we are now renting a place he suggested that we hadn’t initially inquired about. I found that Beresfords were very easy to get hold of when I had a question (of which I had many!) and were really helpful throughout the whole process. It was also nice to have someone consistent to contact in the office who we had met and helped us until the end. If we were to rent/buy in the future we would definitely consider Beresfords.
Emily · 25 May 2024
Agent replied · 12 June 2024
Hi EmilyThank you so much for taking time out to provide us with your feedback. I am pleased that you were impressed with the approach of our staff from beginning to end and that they were able to answer all of your queries. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery pleased with the levels of service…
Very pleased with the levels of service from Adam and his team and find they’re always polite, professional and always keep you updated. On this occasion I’m very happy with the with how quickly they have responded.
Alun · 11 February 2024
Agent replied · 12 June 2024
Hi AlunThanks for taking time out to provide us with your positive feedback following your recent dealings with our lettings department in Brentwood. I am so pleased that you found members of the team polite, professional and efficient. I am pleased that we were able to assist you effectively on this occasion and I know the local team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
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