Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFirst Class!
I had a wonderful experience with Beresfords. Eleanor was such a professional lettings consultant with great knowledge of the area. From the beginning the client care was very specific and bespoke to my needs. I was contacted frequently in regards to a range of properties and given advice with lots of guidance from the letting consultant. Eleanor is particularly experienced and as I am still new to the area it was great to have her guidance and support. She is confident friendly and highly professional.
Ella · 13 January 2023
Agent replied · 12 June 2024
Hi EllaMany thanks for posting your feedback following your recent dealings with our lettings department in Brentwood. I am pleased that you were impressed with Eleanor's approach and found her to be both professional and knowledgeable. I am sure Eleanor will be very grateful for your kind words and 5-star rating, as am I.Steven Bond Managing Director - Residential Lettings
★★★★★ 1/5
TrustpilotHornchurch Branch very poor service
I see a property for sale with the Hornchurch Branch. I phoned on the 30th to ask to view and was told no more viewings until new year. I walked passed the Branch just after and see two staff in there not doing alot. I then phoned new year on the 3rd to view on the 8th. Was told we do not do viewings on Sunday but one of our staff lives local and he is also doing another viewing. The time would be 11.30. Good news as it takes me a hour to get to the property. Had a call on Saturday 7th by the man who I was going to meet. He said he does not have a car and can we do next Sunday.?? I told him Someone else could view during the week and make a offer? I said I have made arrangements at my end as to get there as arranged. I did offer to collect him as he did not live far from the property. He said he would phone back. He did st 16.45. I missed the call and called back at 16.48 No answer, phoned again at 16.52 went through to main office switchboard. They emailed the branch to call me and said they don't shut till 5.30. I phoned again at 17.02 and 17.10 no answers and no calls back. So do I travel for an hour to get there at 11.30 Sunday 8th or do I not go as there will be no one to meet me. Absolutely very poor customer service. Good excuse for the guy who was meant to me as he phoned but no answer. So why did he not try again. If anyone is reading this don't try to sell your house with Beresford Hornchurch Branch they don't careComing back from your reply I did have my phone with me. There was No Call Sunday morning and with my partner I still attended at the original agreed time. And I did speak to a neighbour of the flat for sale talking about maintenance charge etc. Also today 9th Jan still have not had a call from the branch
Richard · 9 January 2023
Agent replied · 12 June 2024
Hi Richard,Having read your review from the weekend, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with the local office and the individual concerned, I can confirm we did in fact attend the appointment yesterday as arranged.My colleague in the local office initially advised he would show you around yesterday, Sunday 8th. However, his situation changed hence his call to you on Saturday 7th to see if he could reschedule for the following Sunday. It is unfortunate you were not available to answer his return call later in the afternoon, as this was made just prior to our closing at 5pm. I am sorry you were advised incorrectly that we closed at 5:30pm on Saturday.Our consultant rang you again on Sunday morning, prior to the appointment, but again failed to reach you. He then went to the property and waited ten minutes for you to attend, again trying to reach you by phone.We will always do our best to accommodate any viewing request, however there may be times when this is out of our control, depending upon the circumstances. Please note we do not work on Sundays so therefore our consultant was giving up his own time to accommodate you. Please do not hesitate to call the office if you would like us to rearrange the appointment. Should the property be suitable, I would not want you to miss out on the opportunity to view.If I can be of any further assistance, please contact me on a.horsley@beresfords.co.ukAlison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotLauren Senior
Lauren Senior, Renew Coordinator, was absolutely fantastic throughout my enquiry. Super fast responses, very professional, helpful, and friendly from start to finish. She made everything clear and easy to understand and kept me updated the whole time. Really appreciated the excellent customer service highly recommend!
Basy · 6 May 2026
Agent replied · 4 June 2026
Hi Basy
Thank you for posting your detailed review. I am pleased that Lauren provided you with an efficient and professional service, maintaining clear communication with you throughout. It's great that you would not hesitate in recommending us to others and we all thank you for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotHighly Professional, Thorough, Efficient and Reliable
All the various departments at Beresfords have been extremely helpful. We have had issues with the local authorities and gas safety engineer services over the years and the team (particularly Sara, Cameron, Lauren and Christine) has been great at helping to resolve these problems by contacting these companies and liaising between us, the tenants and the services in a professional and efficient manner.They are brilliant at communicating with us, the landlords, at every step of the way so we are always kept in the loop with what is happening with our property.We would highly recommend Beresfords as a Letting Agent as they are very thorough, professional, efficient and reliable.
Davina · 17 December 2022
Agent replied · 12 June 2024
Hi DavinaI just wanted to reply personally to say thanks for taking time out to post your comments. I am pleased that our local lettings team supported you through a difficult process and were professional and efficient throughout. It is great that you would not hesitate in recommending Beresfords to others and we all very much appreciate your 5-star rating.Steven Bond Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotSupportive and Helpful
During a recent visit Jack was as supportive and helpful as ever. He looks out for the interests of both the tenant (myself) and the landlord, which means we are well looked after by Beresfords and can feel at home in the property. Jack is friendly and professional, and follows up quickly and efficiently. Thank you Jack!
Kay · 21 June 2024
Agent replied · 23 August 2024
Hi KayMany thanks for taking the time to provide us with your detailed feedback following your recent dealings with Jack and rest of our lettings department at Braintree. I am pleased that your experience of dealing with us was positive and that you felt fully supported throughout the process. I know that Jack in particular will be grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJames Annetts professional and Knowledgeable. My first interaction with James at…
My first interaction with James at Beresfords was very polite and professional. He listened to my individual needs and swiftly responded matching me with properties that I hadn’t previously seen, after searching for many months. I would highly recommend James Annetts at Beresfords above all other Estate Agents in the local area. First class service!
Mel · 24 July 2024
Agent replied · 23 August 2024
Hi MelI am so pleased that you found James polite and professional, and that he matched you effectively with properties that met your specific requirements. I know he will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotPaul was simply fantastic.
Paul was simply fantastic.Having had a relatively complicated referencing process, under stressful time constraints, he showed empathy and was persistent in reassuring us - leading to us securing the property we wanted to rent. The team at Beresfords were great to deal with and we couldn't be happier with the service.
Warren · 25 September 2024
Agent replied · 23 October 2024
Hi Warren,Thanks for providing your feedback and I am pleased that you were impressed with the service extended to you by Paul in our lettings department in Billericay. I am so pleased that he and the rest of his team were supportive and that you were appreciative of their efforts. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotRental Renewal
Rental property was due for renewal in January. Lauren contacted us and provided the options available and the current market rate.Lauren then contacted the tenants straight away and new terms were agreed within a couple of days. Good clear communication and Lauren made the whole experience very easy.
Deborah · 30 October 2024
Agent replied · 22 December 2024
Hi DeborahWe appreciate you providing us with your feedback from your recent tenancy renewal. I am pleased everything proceeded without issue and that you felt the communication between Lauren and yourself was effective. We always strive to make these negotiations as easy as possible for all concerned.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat Help With Our Deposit Return
After checkout, Jazmin supported us throughout the whole deposit return process and communicated very well between us and the landlord. Thanks to her help and professional handling of the discussions, we received our full deposit back. She was always responsive, helpful, and understanding.
Baris · 7 May 2026
Agent replied · 4 June 2026
Hi Baris
Thank you for posting your recent review. It was great to read that Jazmin has been instrumental in the handling of the return of your deposit, keeping you up to date and well informed of proceedings throughout. I know she will be very grateful for your kind words, as we all are for the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotI’m so glad we chose Beresfords…
I’m so glad we chose Beresfords Havering for our lettings needs. We have had comprehensive dealings with Amy & Karen and both are an asset to the company. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for their housing needs within the particularly difficult market. Thank you Amy & Karen.
Hardeep · 13 October 2023
Agent replied · 12 June 2024
Hi HardeepI just wanted to reply personally, having read your recent review. I am pleased that you have been impressed with the way in which our lettings team have handled your queries and it is great that you would not hesitate in recommending us to others. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotJane Mann at Berefords Country and…
Jane Mann at Berefords Country and Village was an absolute pleasure to work with. From the moment she viewed our property, her professional advice and empathy in a difficult market was extremely appreciated. A clear communicator, very experienced, and always quick to respond. We very much appreciated her candid approach and support. Thank you.
Deborah · 22 July 2024
Agent replied · 23 August 2024
Hi Deborah,Many thanks for the great review for Jane, Branch Manager of our Country and Village department. With many years experience, you will have been in very safe hands. Jane is focused on delivering the best possible customer care and will tailor her approach dependent upon circumstances. She will guide and support throughout the process, keeping all parties regularly updated. Your 5 star award is much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotLauren Johnson & Team were excellent
Lauren Johnson and the rental team were excellent. They kept me in the loop throughout and were very thorough in dealing with my requirements. Would highly recommend.
Christian · 24 August 2026
Agent replied · 12 June 2024
Hi Christian
Thank you for providing us with your recent review. I am pleased that Lauren has been efficient and informative during your recent dealings with her and it is great that you would not hesitate in recommending us to others. We very much appreciate the 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat customer experience
I saw some properties advertised by Beresford. Made contact and one of their property consultant, Hannah Grant responded. She called me to get my specific requirements for my next rental property and she understood what I needed. After our initial chat, Hannah was on the ball. She was passionate and hard working always alerting to new properties not even on the market yet. She put me first and would call me as soon as a property (she knew I would like) was available to view. Showed me great customer services. I thoroughly enjoyed working with her and would return when in search of my next property.
Christine · 29 June 2022
Agent replied · 12 June 2024
Hi ChristineThank you for taking the time to post your detailed review. I was pleased to read your positive comments regarding Hannah and it is great that as a result of your recent experience you would consider using Beresfords again in the future. Also, many thanks for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleThank you to Dan and his team at Beresfords Hornchurch who supported us through our first house purchase recently. Dan was super prompt to respond (often within minutes) by email and always on hand over the phone. This made the process, in what is a very manic time period, super smooth from their end. We even made the Stamp Duty deadline (woo!), which is, in my mind, no doubt down to Dan's promptness and consistency in following up the various parties. Thanks all!PositiveResponsiveness, Quality, Professionalism
Alex · 17 June 2022
Agent replied · 16 June 2024
Hi Alex,
Many thanks for the great review for the team at our Hornchurch office, and in particular Dan. Your transaction would have been in very safe hands during these challenging times as the team all work really hard to provide the best possible customer service. I am really pleased to hear you were able to benefit from the stamp duty holiday, I can assure you Dan would have been focused upon this throughout the process. Your 5 star award and kind comments are much appreciated. We wish you may happy years in your new home and look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
GoogleAfter making enquiries with the Lettings Team at Beresfords, I was introduced to Karen who visited my property to explain the Lettings process. Karen was punctual, polite and extremely knowledgeable about the process. I was reassured instantly and all my questions and concerns were answered in detail. Although I have not yet made a decision about whether to proceed or not, I would recommend Karen's services to anyone considering renting their property. She is real asset to the company and I will be in contact with her in the near future to discuss my lettings options!PositiveProfessionalism
Sarah-jane · 13 June 2022
Agent replied · 12 June 2024
Hi Sarah-Jane,
Thank you for taking the time to post your review.
I am pleased that you found the advice issued by Karen useful. Letting a property can sometimes create issues for some landlords, but if an experienced and professional agent is used, everything can go to plan. I know Karen will very much appreciate your kind words and we are all grateful for your 5-star rating.
Steven Bond - Managing Director
Residential Lettings
★★★★★ 5/5
GoogleA huge thank you to the Hornchurch team especially Ben, Dan and Lee. They were absolutely brilliant with our house sale which completed within days of Christmas. If you need a negotiator Lee is your man he was absolutely brilliant. Ben and Dan kept us updated with everything to do with our sale - a brilliant team can't recommend enough. You are definitely in safe hands with professionalism, negotiating and keeping you updated. Thank you Hornchurch teamPositiveResponsiveness, Quality, Professionalism, Value
Lorraine · 13 June 2022
Agent replied · 12 June 2024
Hi Lorraine,
Thank you for taking the time to post your 5 star award and kind comments for the team at our Hornchurch office, and in particular Ben, Dan, and Lee. The guys are all focused on providing the best possible customer service, from the first point of contact through to exchange and completion. They will guide and support throughout the journey, keeping all parties updated. Many thanks for the recommendation, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotThoughts from a property virgin
Tessa and the team in lettings have been nothing but a joy to work with for the last 12 months.This was my first buy to let property and Tessa took her time, explaining everything to me clearly and concisely, avoiding all the pitfalls and helping me every step of the way, the fully managed service meant i never had to worry about the tenant in my property, who was checked and refferenced before entering and was put in constant contact if any issues arrose.I cant thank Tessa, Sarah, Dominique and the rest of the team enough for their hard work and service.
Thom · 7 June 2022
Agent replied · 12 June 2024
Hi ThomThank you so much for taking the time to post your recent review. We are all delighted that you have chosen Beresfords as your letting agent for your first buy to let venture. It is great that you felt supported throughout the process by Tessa and the rest of our lettings team in Colchester and I hope that we can continue to act for you for many years to come.Steven BondManaging Director - Residential Lettings
★★★★★ 4/5
TrustpilotWe had such a positive experience with…
We had such a positive experience with Jasmine, our check-out officer. She was absolutely lovely from start to finish, professional, approachable and incredibly helpful.
Carla · 25 August 2026
Agent replied · 23 September 2026
Hi Carla
Thank you so much for leaving such a detailed review. I know that Jazmin will be thrilled with your comments regarding the service she provided you with during your check out. It can seem a daunting process sometimes for our clients, so it is great to know that she kept you well informed of progress throughout. We hope to be of service to you again in the future and very much appreciate the 4-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent and fast services
Excellent and fast services. My experience with Beresford letting has been a great and easy process. Great value for their services. Thanks to Chris and Abby for giving useful information and thanks to all the staff in Beresford letting. I really appreciate it. God bless you all and keep on with your hard works
Margaret · 23 May 2024
Agent replied · 12 June 2024
Hi MargaretThank you for providing your feedback following your recent dealings with your local Beresfords lettings team. I was pleased that your experience was a positive one and I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleBeresfords Estate Agents is the best in the business! Their expertise, professionalism, and personalised service made my home-letting experience a breeze. Excellent communication and a genuine care for client needs set them apart. Specially agent Charlie provided support for each step. I couldn't be happier with the outcome.
If you're in the market for a top-tier estate agent, look no further than Beresfords.
R · 15 November 2023
Agent replied · 12 June 2024
Many thanks for taking the time to post your positive review.
It is always great to read that our customers have been satisfied with the service provided to them and in this instance it is great that Charlie and the team in Hornchurch were professional throughout, providing continuous updates and feedback throughout your letting process. It is pleasing to read that you would not hesitate in recommending us to others and we all very much appreciate your 5-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 4/5
TrustpilotWe appreciate Ross’s assistance.
We appreciate Ross’s assistance with this year’s annual rent review at Beresfords. Following discussions regarding the proposed rent increase, the matter was resolved satisfactorily.
Frank · 20 August 2026
Agent replied · 23 September 2026
Hi Frank
Thank you for providing us with your detailed feedback. I am pleased that Ross in our Renewals Department was able to assist you efficiently during your recent rent review, providing you with a professional service and giving clarity and advice where needed with any questions you may have had. We hope we can be of assistance to you again in the future and very much appreciate your 4-star rating.
Steven Bond
Managing Director - Residential Lettings
★★★★★ 5/5
TrustpilotBeresfords Review
We was with Beresfords as tenants for one year, and was very impressed with the Customer Service shown by our Inventory Clerk (Melissa McGaughin) throughout our Tenancy. Melissa listened to our concerns and always gave time for any questions to be answered. When she conducted her Inspections, she was always polite, friendly and very respectful of the home. We had dealings with some other agents at Beresfords, where Customer Service sometimes came across rather poor at times when help was needed. Melissa was no doubt the best. Thank you Melissa, you make a great agent! - From all of us!
RN · 11 April 2022
Agent replied · 12 June 2024
Hi RNMany thanks for taking the time to post your detailed review. I am pleased that you found Melissa's approach professional and that she listened to any concerns you had.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
GoogleWe have received an excellent service throughout the sale of our flat. There were many difficulties along the way, the first buyer pulled out last minute, various legal issues with the lease. However, everything was dealt with so well. Communication was excellent and we are extremely happy with the service received. Special mention and thanks to Carly who worked so hard to get us to completion!
Rosemary · 13 June 2023
Agent replied · 12 June 2024
Hi Rosemary,
Many thanks for the great review for our office in Gidea Park and in particular Carly, who was your main point of contact leading up to completion. As an established team with years of experience in the industry, they are perfectly placed to deal with any issues that may arise during the sales process. They will do all possible to ensure a sale goes through to exchange and completion, keeping all parties regularly updated. Your 5 star award and kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Service Manager
★★★★★ 5/5
TrustpilotElla was fantastic to work…
Ella was fantastic to work with professional, reliable, and approachable throughout the process. Everything was handled efficiently and with great attention to detail, making the experience smooth and stress-free. Highly recommend her services! Thank you Berestfords Team 🙌
Sachera · 18 December 2024
Agent replied · 22 December 2024
Hi SacheraI appreciate you finding the time to provide us with your feedback. I am pleased that Ella was professional, reliable and approachable throughout your process of renting a property. Our ultimate objective is to make such an experience smooth and stress free for our customers. We all very much appreciate the 5-star rating.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
