Beresfords Hornchurch reviews

Hi Pela Thank you for your recent feedback. I was pleased to read that you have found Jazmin to be helpful and efficient whilst assisting with the checkout of your previous tenants. I know she will very much appreciate your kind words and we look forward to assisting you further in the future. Steven Bond Managing Director - Residential Lettings

Thank you for taking the time to post your great review for the team at our Hornchurch office and in particular Michaela, your main point of contact. The team work hard to provide the best possible customer care, guiding and supporting throughout the process. They will appreciate your 5 star review and kind recommendation. We look forward to assisting you again in the future. Alison Horsley, Customer Service Director.

Hi Paul,Thanks for taking time out to provide us with your detailed feedback. I am pleased that Charlie made a good impression and that you felt he was genuinely interested in assisting you. I know that he will be very grateful for your kind words as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi BrianMany thanks for taking the time to provide us with your detailed feedback and it's great that we have been working with you for the last 7 years. I was pleased to read that you have been impressed with the approach of Hannah and we very much recognise the valuable contribution that she makes to our business. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings

Hi YogeshI am pleased that our lettings team in Braintree found you a nice apartment to rent. It's great that you felt they did a good job and we very appreciate that you would not hesitate in recommending us to others. We hope you are happy in your new home.Steven BondManaging Director - Residential Lettings

Hi Adam,We appreciate you taking time out to provide your feedback. I am pleased that you felt the service provided by our lettings team in Brentwood and Shenfield was fast and efficient and I know the entire team, but especially Eleanor and Holly will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi MattI wanted to reply to you personally to thank you for taking the time to provide us with such detailed feedback regarding your recent dealings with us. I am so pleased that you found our staff supportive throughout the entire process, especially Alice. It's great that you would definitely recommend Beresfords to others and we are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi JulieI really appreciate you finding the time to provide us with your feedback following your recent dealings with our tenancy renewals team. It's great that you found the approach of Ross both professional and efficient. It is so important that in such situations all relevant parties involved kept you updated on a regular basis. I know that Ross will be very grateful for your positive comments.Steven BondManaging Director - Residential Lettings

Hi Christine, Many thanks for your recent feedback. I am pleased that Ross was able to help you to resolve recent issues with your tenant, which meant it was cleared up and resolved efficiently with a satisfactory outcome for you. I know he will be very thankful for your kind words regarding his help and assistance with this. Please do not hesitate to contact us again if we can be of any further help in the future. Steven Bond Managing Director - Residential Lettings

Hi Beverley,I have read your recent review and am naturally concerned and disappointed with the comments made within. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? Please feel free to contact me with more information at a.horsley@beresfords.co.uk and I will be more than happy to investigate accordingly.Alison Horsley, Customer Services Manager

Hi MegMany thanks for providing your positive feedback. I am pleased that our lettings team in Brentwood were able to assist you efficiently in your search for a suitable property. Despite your change in circumstances, we will look forward to assisting you again in the future.Steven BondManaging Director - Residential Lettings

Hi Ammen Thank you so much for providing us with your recent review. I am pleased that Jazmin was able to ensure that your checkout procedure proceeded swiftly and smoothly. I know she will be very grateful for your kind words. Steven Bond Managing Director - Residential Lettings

Hi Gillian Thank you for providing us with your recent feedback. I was pleased to read that you found Chris to be efficient and helpful during your recent dealings with him, and that he was able to secure you a suitable tenant quickly. It's great that you would not hesitate in recommending us to others and we very much appreciate your 5-star rating. Steven Bond Managing Director - Residential Lettings

Many thanks Kola for the 5 star award for Libby who is based at our Hornchurch office. Libby prides herself on her quality of service and will be pleased to hear you were impressed with the service she extended to you. She will apprecate you sharing your experience and look forward to assisting you again in thef future. Alison Horsley, Customer Service Manager

Hi Mr Taylor,Having read your recent review, I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent conversations with individuals concerned, it would appear there is further information relating to how events unfolded throughout this transaction. I understand your buyer instructed a central heating and water surveyor to inspect your boiler and this was then condemned, despite you confirming to all members of staff the boiler had been serviced. We reassured your buyer and they stayed with you but when they subsequently asked for a builder to visit the property and you declined, they withdraw from their purchase as this gave them further cause for concern. Please note, it is vital all parties are transparent throughout the process to ensure the smooth progression to exchange. As a result of your frustrations, which were not helped by the reasons I have outlined, the Branch Manager became your main point of contact during this transaction.We appreciate communication with Sanders could have been better and this is disappointing to hear as they are our solicitor of choice. This is unacceptable and we will be providing feedback to ensure this does not happen again. Should you wish to discuss the matter further with me, please feel free to contact me at a.horsley@beresfords.co.uk.Alison Horsley, Customer Service Manager

Having read the contents of your recent review Aidan, it is disappointing to note the comments made within. I have carried out a detailed appraisal of your file as to how events transpired with the property you intended to purchase and spoken with individuals involved. Please note our internal file notes are recorded in real time as matters progress, outlining conversations by phone and email, and cannot be amended thereafter. When we secured instructions to sell the property you were purchasing, we acted in good faith, obtaining the relevant information from the seller. We had no reason to believe the detail was anything other than accurate and therefore proceeded to market the property. Whilst I can appreciate how frustrated you must have felt upon learning that you were not able to proceed with your intended purchase, this was beyond our control due to circumstances highlighted. We could not have predicted the findings of an independent property survey undertaken by a chartered surveyor. All our buyers are encouraged to gain independent surveys, and this was highlighted to you when our Director of Office addressed your complaint directly. The associated cost forms part of the risk when purchasing a property and when issues are identified, it can affect a buyer’s decision to proceed. I am sorry you could not achieve the outcome you desired but I am confident the office has acted in your best interests. Our sales team work hard to ensure they provide the best possible customer care, and they will be equally disappointed you were unable to progress with your purchase. Should you wish to discuss this matter further, please feel free to contact me on a.horsley@beresfords.co.uk. In the meantime, I wish you well with your property search. Alison Horsley, Customer Service Director

Hi MaggieThanks so much for taking time out to provide your detailed feedback. I was pleased to read that Danny and Eleanor have been professional and supportive throughout your lettings journey. I know that they will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Anita, Thank you for your feedback. I know that William will be grateful for your kind words and 4-star rating regarding his recent visit to your home. Steven Bond Managing Director - Residential Lettings

Hi Peter,Many thanks for taking the time to provide us with your feedback following your recent dealings with our lettings department in Braintree. It's great that Jack played his part and impressed with his assistance and high levels of communication. I know that he will be particularly grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Bobby Thank you for providing us with your recent review. It was great to read your comments regarding Chris from our lettings department in Upminster. I am pleased that he provided you with a fast and efficient service and I know he will be very grateful for your kind words, as we all are for the 5-star rating. Steven Bond Managing Director - Residential Lettings

Thank you for taking time out to provide us with your feedback, having recently dealt with Rylie who works in our lettings department at Brentwood. I was pleased to read that she has been proactive in finding you suitable tenants and remained in contact throughout the process in a prompt, efficient and professional manner. I know she will be very grateful for your kind words, as we all are for your 5-star rating.Steven BondManaging Director - Residential Lettings

Hi Janet, Thank you so much for taking the time to provide your detailed feedback. As a business we are very particular in terms of who we employ, so as to ensure they consistently deliver an efficient and professional service to our customers. As a business we invest heavily in training and ongoing development, so it is particularly pleasing when I read comments such as your own. We are all very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings

Hi Totka,Thanks so much for providing us with your detailed feedback following your recent dealings with our lettings department in Chelmsford. I was pleased to read that you felt the team demonstrated excellent product knowledge and remained professional throughout. I know the team will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings