Trusted Agent profile · Hornchurch
★★★★★
846 reviews across 2 platforms
135, High Street, Hornchurch, RM11 3YD
Part of Beresfords, see every office.
Beresfords's office in Hornchurch, at 135, is rated 4.6 out of 5 across 846 reviews on two platforms, including 116 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hornchurch.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
TrustpilotA recommended service
A recommended service. A very knowledgeable, friendly and efficient team. Feel a good working relationship going forward.
Hi SallyThanks for finding the time to provide your feedback. I’m pleased that your experience of dealing recently with our lettings team has been positive and we look forward to working for you from this point onwards. Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotFriendly and Professional
I have worked closely with Alice in the past on a mutual client. She is always friendly and professional with her approach. She lets our properties quickly and without a fuss. Always excellent service.
Hi Zita,Many thanks for taking the time to post your review. I know Alice and the rest of her lettings team in Maldon will be very grateful for your kind words and we look forward to working with you again in the future.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat experience and communication
Great experience and communication. They were very helpful the entire process.
Hi DiegoThank you for taking the time to post your review. It's great that you found our team to be helpful and that communication was good throughout your dealings with us. We all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotVery poor communication and offers…
Very poor communication, no calls returned for 2 days and offers being held back to vendors due to lack of staff. We viewed a property with an agent who could not answer any questions . Very disappointed !!! I will certainly not be selling through these guys .
Hi Jenny,Having read your recent review I am naturally concerned and disappointed with the comments made within. Unfortunately, I am unable to locate a record for you on our own internal database and I am unsure when we dealt with you as a client and in what respect? Please feel free to contact our Customer Services Manager, Alison Horsley, with more information on a.horsley@beresfords.co.uk and she will be happy to investigate accordingly.
5/5
TrustpilotExcellent customer service by…
Excellent customer service by every member of the team within the company. Always keep me informed of every interactions and take care of my letting.Thank youAbeydin
Hi AbeydinThanks for taking time out to provide us with your feedback. So pleased that you were impressed with the level of customer service provided by our local lettings team and that they kept you informed throughout.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotRoss responded to emails promptly &…
Ross responded to emails promptly & kept me informed of progress
Hi PaulThanks for finding some time to provide your feedback. I am pleased that during your recent negotiations linked to a tenancy renewal you found Ross efficient.Steven BondManaging Director - Residential Lettings
1/5
TrustpilotFalse advertising in zoopla price lower than they would accept
False advertising in zoopla they add a price of 350k and once you start negotiating the price they say they only would accept offers close to 400k.
Hi Matheus,It is disappointing to see the 1 star review that you recently left. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? I am also not sure which property you are referring to so cannot check the selling price nor the full history on file. For reference, if the property has a guide price, it will only show one amount on the main property display on the portals. Both figures will subsequently be shown in full details. Please feel free to contact me with more information at a.horsley@beresfords.co.uk and I will be more than happy to investigate further.Alison Horsley, Customer Services Manager
5/5
TrustpilotBeresfords were approachable and…
Beresfords were approachable and communicative at all times, and were excellent to deal with as the tenant of a property they managed. I am pleased to have had them representing my landlord, and I recommend them highly.
Hi Kevin,Many thanks for taking the time to leave your review. It was pleasing to read your positive comments and that you are happy to have us representing your landlord and tenancy. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat service
Beresfords are trusted and reliable and were fast to make me aware when the property was re-made available for me and my friend to make the offer. They were friendly and helpful to deal with in person and were able to answer any questions in detail. Thanks again!
Hi CameronThanks for your recent review. I was pleased to read your positive comments regarding the service provided to you by our lettings team. I know the entire team will be very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
1/5
GoogleThe lady I spoke to at this branch over the phone was extremely rude when I was enquiring about a rental property.
5/5
GoogleThe team was very good , Ella , Lauren and Charlie . Very professional
Hi Gifty, Thanks for the feedback. I am pleased that you felt our lettings team were professional and good at their job. We are all very grateful for your kind words and 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotRecommend
Extremely helpful in guiding us. Alice, thank you for being so informative and lovely!
Thank you for posting your review. Alice will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotVery professional service
Very professional service. Excellent communications. Courteous and attentive. Quick to respond and follow up.
Hi SueThank you for posting your review.It is pleasing to read that you have found us to be professional and quick to respond to any queries you may have had. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat help with a Tenant dispute
Had Problems with Tenants leaving property in a v.poor condition and needed to go to a tribunal which Kate navigated successfully to a great outcome financially.
Hi ChrisThanks for feedback. Despite you experiencing some issues with your tenants I am pleased that Kate assisted you effectively and that you received a positive outcome following an independent adjudication.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotPolite and constructive response
Polite and constructive response. Dealing with negotiation to landlord.
Hi EditaThanks for the feedback. I am pleased that you found the approach of our lettings team both polite and professional and that your renewal negotiations were handled in a constructive manner by our staff.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotGreat Smooth Process
The process of letting the property was very smooth and agents made sure we are in the loop with everything. Would definitely recommend to others.
Hi Marta,Thanks for your feedback. I am pleased that you found the application process was smooth and that our personnel kept you updated throughout. I know our staff will be very grateful for your kind words and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
4/5
GoogleViewing property with Laura and mortgage advice from Sam was excellent.
Hi Suaibur Many thanks for the 4 star review. Our team at the Hornchurch office are committed to delivering the best possible customer service and will appreciate your positive comments. Alison Horsley, Customer Services Manager
5/5
TrustpilotVery helpful and efficient always had…
Very helpful and efficient always had time to talk things through Thank you
Hi SuzanneWe very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
GoogleGreat to work with on renting our first home in the UK
Hi Leah Thanks so much for your positive feedback. I was pleased to hear that your experience of dealing with our local lettings team was positive. I know the local team will be very grateful for your kind words, as we all are for your 5-star rating. Steven Bond Managing Director - Residential Lettings
5/5
TrustpilotGreat service indeed
Great service indeed. The process was so fast and smooth!
Hi EviThanks for the feedback and I am so pleased that you found the process easy and were impressed with the service overall.Steven BondManaging Director - Residential Lettings
5/5
Trustpilotletting
the company are very friendly helpfull and nothink is to much trouble for them.
Hi IanThanks for your feedback. I’m pleased that you found our staff both friendly and helpful.Steven Bond Manging DirectorResidential Lettings
5/5
TrustpilotExtremely quick and helpful!
Both James on the viewing and Kris on the move in were extremely lovely and very helpful!
Hi KatieThank you for your feedback regarding both James and Kris in our lettings department at Chelmsford. I am pleased everything progressed successfully to completion and hope you enjoy your time in the property.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotWe were very pleased with James A’s…
We were very pleased with James A’s service, very professional and customer oriented. We would gladly recommend him to anyone looking for a nice house and high class customer service.
Hi Dragos,Many thanks for taking the time to post your review. It is great to read that you have been happy with the service provided to you by James and the rest of our lettings team at Chelmsford, and it is great to hear that you would not hesitate in recommending us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHaving to move every year in the last…
Having to move every year in the last couple of years was difficult, but this year was the easiest, mostly because of Beresfords, which have been so helpful. I will definitely work with them again!
Hi Adrian,Thanks so much for the positive feedback. I was pleased to read that everything went through for you with ease and that our local lettings team assisted you effectively throughout the process.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hornchurch.
