Trusted Agent profile · Hornchurch
★★★★★
846 reviews across 2 platforms
135, High Street, Hornchurch, RM11 3YD
Part of Beresfords, see every office.
Beresfords's office in Hornchurch, at 135, is rated 4.6 out of 5 across 846 reviews on two platforms, including 116 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hornchurch.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
TrustpilotHannah Grant was very helpful and…
Hannah Grant was very helpful and professional throughout the renting process.
Hi EwaMany thanks for your positive feedback regarding Hannah. I know she will be very grateful for your kind words and we all appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExcellent professional service
Excellent professional service , over the last 15 years. Very good communication and attention to detail. Always return calls and act upon requests. Gives good advice and very knowledgeable about latest regulations. Good at negotiating with tenants. Very likeable people.
Hi LynThanks for your feedback. I was so pleased to read that we appear to have delivered a consistently good service to you over the last 15 years. We all very much appreciate your comments and the continued business that you provide to us. Steven BondManaging Director - Residential Lettings
5/5
TrustpilotDavid done a brilliant job renting our…
David done a brilliant job renting our property out. We had tenants in the property for a long time before and it needed a lot of working doing, but David recommended some contractors who got it all sorted for us. Very happy with the service.
Hi Roz,It is pleasing to read that you have been happy with the service provided to you by David and the rest of the lettings team in Havering. It is great that any issues you had have now been resolved. We are all grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotLettings Inspection
Anna was prompt, friendly & efficient. She answered all the questions I had.
Hi Kate,I very much appreciate you taking the time to post your recent review. It is great that you were impressed with Anna and that she was able to answer all your questions. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotA great team of people
A great team of people. They kept me informed all the way through the process of finding the right tenant for me. This is the second time I’ve used them to find a tenant and would do so again. I’ve also used Beresfords for buying and selling a property. I wold definitely recommend them.
4/5
TrustpilotLauren, Rod and Evie
Lauren, Rob and Evie have been great, they helped us get a quick turn around with another property when we had been let down at the last minute on another property. Thanks guys!!
Hi TerryMany thanks for taking the time to post your review. It is great that you have found our lettings team in Upminster to be helpful and that they were able to find you another property quickly. We wish you all the best in your new home.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotPolite and courteous in emails sent …
Immediate response on email sent through to change date on property Inspection. Polite courteous emails sent on first appointment date. Accommodated change request.
Hi PaulThank you for taking some time out to provide us with your feedback. I am pleased that you were satisfied with the responses of our personnel when seeking to change the date of your appointment. Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBerefords are outstanding
Berefords are outstanding. I would highly recommend using there service. They are professional, caring and really efficient. Gillian, Kirsty and Christine have been an absoute pleasure to correspond with and I could not praise and thank them enough. I wish I could provide a 100 star review for them.
Hi HollieThanks so much for your positive feedback following your recent dealings with our lettings team at Dunmow. I am pleased that you were impressed with their approach and we are all grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHad a tax question which Alex jones…
Had a tax question which Alex jones dealt with very quickly, giving me a full explanation and making it easy to understand.
Hi Gareth,Thanks for the feedback. I am pleased that Alex was able to deal with your query in a rapid and effective manner.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotThis is now my 6th inventory with Amy
This is now my 6th inventory with Amy, and find her total professional, curteous, and a pleasure to deal with.
Hi KevinThank you for posting your recent review. It was great to read that Amy has provided a continuously high level of service to you throughout your dealings with her and that she has been professional throughout. i know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotCorrine, Flat Inspection
Corrine came and done my flat inspection and it was a pleasure to meet her. Corrine gave me a courtesy call on the morning of the inspection to make sure it was still OK and arrived when she said she would which is a great help as I work from home.
Hi JamesMany thanks for the positive feedback following your recent dealings with Corrine. I know she will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleA totally professional outfit from start to finish.with Scott Moule the driving force. The Solicitors upstairs called Cunningtons with Palaniappan Ahilan at the helm are also excellent.. Nothing was too much trouble and dealt with promptly so I thoroughly recommend there services.
Hi Colin, Thank you for your 5 star award for the team at our Hornchurch office and in particular Scott, who was your main point of contact. The team are all dedicated to providing the best possible customer service and will progress a transaction proactively through to exchange. We have a close working relationship with Cunningtons and this helps when issues crop up with regards to the speed of resolution. Thank you for the recommendation, we look forward to assisting you again in the future. Alison Horsley, Customer Service Manager.
5/5
TrustpilotShe worked hard to ensure a good…
She worked hard to ensure a good service. Thank you Lizzy!
Hi Lililana,I just wanted to reply personally to say thanks for posting your recent review and acknowledge your kind words regarding Lizzy. I know she will be very grateful. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotExtremely helpful
Extremely helpful, friendly and professional service from Eleanor and her colleagues throughout the process. Feel reassured with their involvement in the tenancy over the next 12 months. Highly recommend.
Hi KellyThanks so much for taking time out to provide us with your feedback following your recent dealings with our local lettings team. We are all very grateful for your 5-star rating and it is great that you would recommend us to others.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotEleanor and Danny both very helpful…
Eleanor and Danny both very helpful with Change over with tenant with my property both 5 star all the way through process
Hi MarkThank you for taking the time to provide us with your feedback. I am pleased that both Danny and Ella who work in our lettings department at Witham have impressed you with the level of service provided. As a business customer service is very important to us and it is really refreshing when we receive feedback such as yours. We are all very grateful for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotHannah Grant did an exceptional job…
Hannah Grant did an exceptional job handling our inventory check. Clear communication and very lovely to speak to! She worked very hard and extremely efficiently!
Hi both,Thanks for taking time out to provide us with your feedback. I am pleased that you were impressed with the approach of Hannah Grant and that all communications with you were approached in an efficient manner. I know Hannah will be very grateful for your kind words, as we all are for the 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotBeresfords
Beresfords, the best company I have ever dealt with. Very professional, experienced and helpful agents. Thomas Enderby, the Best angent ever, he helped as a lot to rent a perfect house for me and my husband , in a very short time. Highly recommend.
Hi DianaI wanted to reply personally, having read the contents of your recent review. I am so pleased that you had a positive experience when dealing recently with our lettings department in Chelmsford. It's great that Tom played his part in finding you the perfect house for yourself and your husband. We all very much appreciate your 5-star rating.Steven Bond - Managing DirectorResidential Lettings
5/5
TrustpilotGreat and reliable estate agent you could trust
Great, reliable estate agent. Managing my property for let with care and attention to detail. Frequent periodical property check and taking care of regulation compliance really free my mind. Thank you all of you: Tracey, Kate, Tessa, Leanne, Alex and Dominic! You are the best!Thomas of Shrub End
Hi Katy,Thanks so much for posting your review and including positive feedback regarding the service provided to you by our lettings team in Colchester. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotDeposit help
Very swift, concise and straightforward help from Hannah. After summarising a situation with a long history, my deposit was sorted almost immediately with her help.
Hi CormacThanks for providing us with your feedback. I am pleased that Hannah was able to process the return of your deposit swiftly following the end of your tenancy. We all offer our best wishes to you for the future.Steven BondManaging Director - Residential Lettings
5/5
TrustpilotAmazing service from Ella Gibbons
Amazing service from Ella GibbonsThank you so much in making this transition easy for us x Miss Bengu
Hi LiaThanks for your positive feedback following your recent dealings with Ella. I am pleased that you found the process of renting the property through us nice and easy.Steven BondManaging Director - Residential Lettings
5/5
Trustpilotprobably one of the most helpful estate…
probably one of the most helpful estate agents i have ever had the pleasure of being in contact with, from start to finish.
Hi JoshuaThanks so much for your kind words. We all very much appreciate you taking the time to leave your feedback and 5* rating.Steven Bond Managing DirectorResidential Lettings
5/5
TrustpilotHigh quality of customer service
High quality of customer serviceThe best experience I have had in my life, from the beginning to the end of this process they understood, helped, and support and update me in every single step Thank you for everything
Thank you for providing your feedback. I was pleased to read that you were assisted and supported throughout your recent transaction with our Company. We are all very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
4/5
TrustpilotTom and James have been tremendouly…
Tom and James have been tremendouly helpful in my quest to rent apartment.Their timely info update with patience and constant follow up with prospect is topnotch.Good job guysThank YouTunde
Hi TundeI was pleased to read that both Tom and James have been helpful in finding you a suitable apartment to rent. I know they will both be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
5/5
GoogleProfessional service from start to finish..great service
Many thanks for the 5 star award and kind comments for the team at our Hornchurch office. I am pleased you were impressed with the level of service extended to you and hope we can be of further help in the future. Alison Horsley, Customer Service Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Beresfords hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hornchurch.
