Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat service from Donna Pearce and the…
Great service from Donna Pearce and the sales team. Kept us informed every step of the way. We will definitely use Beresford's again.
Tracy · 7 December 2023
Agent replied · 12 June 2024
Hi Tracy,Many thanks for the 5 star award for the sales team at our Brentwood office and in particular Donna, your main point of contact. The team pride themselves on the quality of their customer care, keeping in regular contact with all relevant parties throughout a transaction. Your positive comments are much appreciated, we look forward to assisting you again in the future.Alison Horsley, Customer Service Manager
★★★★★ 1/5
TrustpilotHaving rented for 4 years and wishing…
Having rented for 4 years and wishing to downsize when a smaller property to let is available, I seem to get we will contact you for a little Viewing time , to nothing and then sorry we have too many showings and you are unsuccessful in viewing the property ! What the hell is going on with this letting agency !!!! Why not just say that we have too many in the first place ! Time wasters and will look elsewhere in rentals ! Mr David Seymour (if you are wondering who)
Hayley · 17 January 2021
★★★★★ 5/5
GoogleDaniel at Beresfords in Hornchurch as well as the rest of the team there have been brilliant. They have worked really hard on our behalf
Gary · 11 October 2023
Agent replied · 12 June 2024
Many thanks Gary for the 5 star award for Daniel and the team at our Hornchurch office. They are all committed to providing the best possible customer service and will do everything within their power to progress a transaction through to exchange, keeping all parties regularly updated. Your kind comments are much appreciated, we look forward to assisting you again in the future.
Alison Horsley, Customer Services Manager
★★★★★ 5/5
TrustpilotAlways a pleasure to see Sarah she is…
Always a pleasure to see Sarah she is lovely. Great listener, patient and very understanding. I know she has taken lots of pictures and will go above and beyond to help fix my leaky taps and water pressure issues x
Tina · 6 May 2022
Agent replied · 12 June 2024
Hi TinaWe appreciate you finding the time to post your recent review. I was pleased to read your positive comments regarding the approach of Sarah, our Inventory Clerk. I know she always tries her best to assist each and every client and I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotI have been dealing with Beresfords for…
I have been dealing with Beresfords for some time now and I’m always impressed; Corrine visited to do my most recent property check and was completely professional and a pleasure to deal with.
CChallis · 27 January 2023
Agent replied · 12 June 2024
HiThank you so much for your positive feedback. It's great that you have been working with us now for some time and I know that Corrine in particular will be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service
Excellent service quick response to any situation
Alan · 13 September 2024
Agent replied · 23 October 2024
Hi AlanThanks for your feedback and I’m pleased that you were impressed with the service provided to you by our lettings team.Steven Bond Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotVery prompt and helpful
Very prompt and helpful. Good follow up
Katie · 10 September 2024
Agent replied · 23 October 2024
Hi KatieThanks for taking time out to provide your feedback. I’m pleased that you were happy with the service provided during your recent dealings with our local team.Steven Bond Managing DirectorResidential Lettings
★★★★★ 1/5
TrustpilotI have been waiting for nearly 3 months…
I have been waiting for nearly 3 months for deposit to be returned diffent amount each time I'm asking no response from anyone when I call I would not touch this lot with a pooey stick go somewhere else these are theves
Ricardo · 17 November 2021
Agent replied · 12 June 2024
Ricardo,Having read the contents of your review I wanted to reply accordingly as follows.Firstly, many apologies that you have felt a need to leave such a review, but there are genuine reasons why your deposit has not been returned. The legal process in the UK dictates that no funds can be returned to a tenant (be it in part or full) until such time as the agent concerned has written consent of any agreement from both the landlord and the tenant. Following extensive negotiations the landlord has agreed to reduced deductions from your deposit, but unfortunately this has not proved acceptable to yourself. Until such time as yourself and the landlord can agree a mutually acceptable compromise, unfortunately we are not permitted by law to return any funds. Our personnel attempted to discuss this with you by telephone on the 15th November but had to leave a message for you to all us back. Nothing was forthcoming so we contacted your daughter who confirmed that she would pass on the message and get you to call us back. Should you be unable to reach an agreement with the landlord, then your next course of action would be to lodge an appeal with the Tenancy Dispute Service and I believe this has been explained to you previously. Once again, I am sorry that you feel aggrieved that Beresfords have been deliberately holding on to your deposit, but hopefully my explanation above provides a clearer picture of our Company's position in this regard.Steven Bond - Managing DirectorResidential Lettings
★★★★★ 5/5
TrustpilotProfessional yet friendly!
M · 6 November 2024
Agent replied · 22 December 2024
I am pleased that you found the approach of our staff both professional and friendly and we are very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotExcellent service
From first enquiry to picking up the keys, Paul, Christine, Lynn and the rest of the team were fantastic - easy to deal with and keep me informed throughout.
Andy · 5 May 2023
Agent replied · 12 June 2024
Hi Andy,I really appreciate your feedback and I am pleased that Paul and the rest of our lettings team in Billericay impressed. We all very much appreciate your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 1/5
TrustpilotAvoid
I sold my property using Beresfords in Shenfield. They were unprofessional, incompetent and negligent. They did not do the due diligence on the buyer and did not act on my behalf, more worried about keeping the buyer happy - and they to you lie in process. I wouldn’t recommend them.
HB · 29 September 2019
Agent replied · 12 June 2024
Dear Hannah, Having read your recent review I am naturally concerned and disappointed with the comments made within. Following a detailed appraisal of your file and subsequent emails with our Shenfield branch, it would appear notes outline a different view to your own in terms of how events unfolded throughout this transaction. Therefore I would be keen to discuss this matter with you in more detail to gain a greater understanding of your own frustrations. Please feel free to contact me on a.horsley@beresfords.co.uk. Alison Horsley, Customer Services Manager.
★★★★★ 5/5
GoogleI bought my first property through Beresfords in 2015. I really respect their brand that's why I wanted to let my property through Beresfords before Christmas 2019; however it was unfortunate that I was provided wrong, misleading information by the new letting manager about the letting process. This caused losing 2 months because of 2 failed tenant applications. After this unfortunate experience my first contact has changed; Cameron Cruiks managed the letting process very professionally and helped me to let my property just before Christmas. He has got excellent communication skills which helps him to understand both the tenant and the landlord expectations; he exceeds the expectation with his great people skills which would help him to move up quickly on his career ladder. Thank you very much for all your help Cameron, hope to see you as a letting manager in near future!
Yeliz · 13 June 2020
★★★★★ 1/5
TrustpilotHonestly AVOID AT ALL COSTS
Honestly AVOID AT ALL COSTS. Very friendly and helpful at first but as soon as you sign, useless!! All repairs take months and are fought against, repairs are a disgrace and shoddy. When requests are made they are ignored and then rude and sharp replies. As a pregnant woman, we asked to leave the property a couple of weeks early to avoid moving out during the week I give birth, no chance. But told repairs won’t be done because landlord is quarantined - if I quarantine, can I not pay rent? If you’re confident nothing will go wrong in your new house, may work well but I hope you don’t have questions or requests!!
Danielle · 16 March 2020
★★★★★ 5/5
Trustpilot5 star for Jack, Debby & Joe
5 star review for Jack, Debby and Joe! They have been very helpful and supportive in helping me move! Waiting for the keys!!!
Nikki · 18 September 2023
Agent replied · 12 June 2024
Hi Nikki,Thanks so much for taking time out to provide us with your feedback. I am pleased that you found our lettings team at Braintree very supportive throughout the process. I know all members of the team will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotLettings Team
Debby, Joe and Jack couldn’t have been more helpful. An excellent and fast service from them.Thank you!
Scott · 5 February 2024
Agent replied · 12 June 2024
Hi ScottThanks for your feedback. I was pleased to read that Debby and the rest of our lettings team at Braintree proved helpful and efficient during their dealings with you. We all very much appreciate your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotGreat team and a great service
Great team and a great service. Many thanks to Archie, Eleanor and Paul in particular
Michael · 11 January 2023
★★★★★ 5/5
Trustpilotvery helpful
The view of the property was arranged quickly. The process for renting is very clear. Respond and reply to our questions quickly.
Han · 1 October 2023
Agent replied · 12 June 2024
Hi Han,It is great to read that you have been happy with the service you have received regarding your rental property. We focus heavily on customer service so it is great to know that we have been able to meet your expectations in this regard.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotAmazing customer service from Abigail
Amazing customer service from Abigail, very friendly, polite and professional!
Lu · 22 August 2025
★★★★★ 5/5
TrustpilotAbby and Tom
Abby and TomAmazing communication from start to finish. Tom with the booking and viewings and Abby with regards to paperwork and communication from tenant to myself. Everything ran smoothly from start to finish. Many thanks
Mary · 11 July 2022
Agent replied · 12 June 2024
Hi MaryThanks for your feedback. I was pleased to read that our lettings team in Chelmsford met your expectations and everything proceeded as planned. We are all very grateful for your kind words and 5-star rating.Steven Bond - Managing Director Residential Lettings
★★★★★ 5/5
TrustpilotAll the staff that I delt with from one…Professional team
All the staff that I delt with from one tenant moving out to another moving in where all very professional and helpful that made it easy for me.
Paul · 25 March 2023
Agent replied · 12 June 2024
Hi Paul,We very much appreciate you taking the time to post your comments and I was pleased to read that you have found the approach of our lettings team both professional and helpful. We are all very grateful for your 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotVery helpful and kept us up to date…
Very helpful and kept us up to date throughout the process!
Bethany · 11 May 2024
Agent replied · 12 June 2024
Hi BethanySo pleased that you were impressed with the service extended to you by our local lettings team and I am pleased that everything proceeded without issue.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotTaking responsibility
Hannah (Grant) stepped in, due to a colleague's absence, and took responsibility for the issue I was having until it was resolved. The world needs more Hannah's!
Jon · 20 April 2023
Agent replied · 12 June 2024
Hi JonI really appreciate you taking the time to provide your feedback. I was pleased to read that Hannah impressed and resolved your recent issues. I know she will be very grateful for your kind words and 5-star rating.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotReally fantastic and smooth experience…
Really fantastic and smooth experience with Alice.
Sally · 15 July 2024
Agent replied · 23 August 2024
Hi SallyI am so pleased that everything went through smoothly for you without issue and you were impressed with the way in which Alice dealt with everything.Steven BondManaging Director - Residential Lettings
★★★★★ 5/5
TrustpilotFantastic Lettings Team
The Lettings team managed by Adam are exceptional. Lauren, Eleanor & Rylie provide a fantastic service.
Ian · 20 January 2024
Agent replied · 12 June 2024
HI Ian,Many thanks for taking time out to provide us with your feedback. I am pleased that Adam and the rest of his lettings team at Brentwood delivered an excellent service. I know they will all be very grateful for your kind words.Steven BondManaging Director - Residential Lettings
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
