Trusted Agent profile · Hornchurch, Essex

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Bairstow Eves Hornchurch reviews

★★★★★ Excellent

247 reviews across 1 platform

38 The Broadway, Elm Park, Hornchurch, Essex, RM12 4RN

Part of Bairstow Eves, see every office.

Bairstow Eves's office in Hornchurch, Essex, at 38 The Broadway, is rated 4.9 out of 5 across 247 reviews on 1 platform, including 247 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.

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4.9 / 5

247

Reviews on Google

This office

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.

5/5

Google

From the beginning to the end of the process of selling the house which was empty, was carried out with no problems. They showed the people around the house, they gave us feedback, and were kept informed all the way along the line. Lee & Shanice would always ring back if we left a message and anything we didn’t understand they would clarify, nothing was too much trouble. Thankyou Sarah and the team xx. Jill Davis

Jill · 2 March 2023

Agent replied · 30 July 2023

Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

I been dealing with Shanice Simmonds at Bairstow Eves, Hornchurch for the past few months looking for our dream home. Shanice has been an amazing contact to have, whereby she simply had our interest in mind and knew exactly what we wanted. On our first viewing he was chatty, professional and gave us all the time we needed with all the relevant background information on the property, vendor and set expectations from the outset. She kept us very well informed on all communications, offers and always there for any support during the moment of conveyancing. Keep up the good work Shan!

Kalam · 3 October 2022

Agent replied · 30 July 2023

Many thanks for the fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

We bought our first home through Bairstow Eves last year and found them friendly, efficient and always approachable. A relatively straightforward purchase (no chain, house in good condition), but the seller did have some issues with technology and communications. Julie and the team really went the extra mile guiding her through the process and always kept us informed.

Robert · 24 February 2024

Agent replied · 25 March 2024

Thank you for your brilliant 5* review and thank you for your kind words Robert Robinson. Best wishes, Lucy, Customer Relations.

5/5

Google

Highly recommend Bairstow eves in Hornchurch. Everyone I spoke to was friendly and helpful. I want to give a special thanks to Abbie and Julie for helping me find my dream first home! They were both very helpful, it couldn’t have gone any smoother and quicker! Thank you for all your help

Chelsea · 29 May 2024

Agent replied · 5 June 2024

Thank you for your glowing 5* review and recommendation Chelsea. Kind regards, Lucy, Customer Relations.

5/5

Google

Right, where do we start? We recently used the Bairstow Eves team in Hornchurch for a property purchase. The team here have literally gone above and beyond to help us with our purchase. We had issues with our solicitors but with the help of Abbie, she got it done. Abbie has been very professional, yet friendly, and made the whole process smooth and informative. Julie, the manager, also played an active part and was helpful. I also have to mention Charlotte and Donna as excellent staff. But again, we have to say thank you to Abbie again as she really did make this process a lot more easier than previous experiences. The whole team are an asset to Bairstow Eves and are highly recommended

Prav · 6 August 2024

5/5

Google

Bairstow Eves Hornchurch made the purchase of our new property extremely easy and we’re very supportive throughout the whole process. Simone Tennant was the agent looking after us, her service was faultless. She constantly chased all parties and kept us up to date every step of the way, without her consistent hard work and determination I’m sure the process would of been much longer. I would like to thank Bairstow Eves and Simone for everything they have done to help us get the keys to our new property, we will definitely be using you next time!PositiveResponsiveness, Quality, Professionalism, Value

Pat · 28 June 2021

Agent replied · 27 June 2024

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

5/5

Google

Aurelija and Andrei are the best agents! Help me with everything! Get the job done quick! Thank you!

Cosmina · 16 August 2026

Agent replied · 23 August 2026

Thank you for your amazing review! It's always a pleasure to work with you and we are thrilled that we were able to meet all your needs quickly. Kind regards, Lucy , Customer Feedback and Support Team

5/5

Google

I had Emma and she was absolutely amazing she constantly kept in contact. She is an amazing member of your team.

Sinead · 23 July 2026

Agent replied · 23 August 2026

Thank you for your kind words! We are so glad that Emma provided you with excellent service. We are lucky to have her on our team! We strive to always keep in touch and provide the best experience for our customers. Kind regards, Lucy, Customer Relations.

5/5

Google

Hi. I normally don’t bother leaving reviews but felt I should this time as the people at Bairstow eves were really helpful and professional. …

Paul · 23 June 2026

Agent replied · 23 August 2026

Thank you, Paul, for your wonderful review! We're thrilled to hear that Skyla and Julie provided you with such helpful and professional service. Your trust in our honesty and reliability means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team

1/5

Google

Wouldn’t waste my time with this letting agents, communication is terrible, enquiry about a property having to chase it up myself every other day waiting for the question for them to say 2 weeks later the property is now let, we was very interested and wanted it. Terrible service

N · 9 December 2025

Agent replied · 30 December 2025

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.

5/5

Google

Abigail & Julie of Hornchurch B. Eves are very friendly, made the whole process of purchasing our bungalow less stressful. All were carried out smoothly. Now we are looking forward to move in soon.

Mdorothee · 16 November 2024

Agent replied · 19 November 2024

Hello Mdorothee, Thank you so much for your wonderful 5* review! We're thrilled to hear that Abigail and Julie made your purchasing process smooth and stress-free. We wish you all the best in your new bungalow! Best regards, Lucy, Customer Relations Team

5/5

Google

As a first time landlords i would like to thank Kayleigh & Debbie for effort made making this process easy for us as possible. They managed to arrange a professional tennant and offered a great deal in return for us with the Full Management Package. Kayleigh has communicated well and comes across polite and easy to talk to. I would definitely recommend Bairstow Eves in Hornchurch to others as Kayleigh is a honest person to deal with as this is hard to find nowadays unfortunately. We hope we can carry on doing doing business for years to come.

Amit · 31 July 2019

Agent replied

Thank you Amitfor your and glowing 5* review of our local team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott

5/5

Google

I would like to thank Manisha and the team for the excellent service I received whilst doing my remortgaging and purchasing a property for my buy to let. Manisha and Debbie where very helpful every step of the way and always willing to answer all my queries. Manisha has been very warm, welcoming, patient and easy to talk to which made the remortgaging process smooth and delightful! I would strongly recommend Manisha (Countrywide Mortgage Adviser) & Bairstow Eves Hornchurch to my friends and family because of their fantastic service! I would also like to sincerely thank Debbie, the letting agent, for her efficiency in helping me to get a tenant in less than a month after I got the keys to my flat. Debbie is very professional and diligent in her duties. I was very impressed with her service. I would definitely recommend her to my friends and family and to anyone who is looking for a letting agent to manage their properties.

Titilayo · 31 July 2019

Agent replied

Thank you Titilayo for leaving your kind review. The local team appreciate your kind words and 5* rating. Best wishes, Mark

5/5

Google

I would like to thank Matt and the team for the fantastic service that we received when selling our house recently. From the valuation until completion, the team could not have been more helpful. We were delighted with the photos of the house and as a result, had 30 viewings on our property within the first three weeks. We sold within the month and the team worked continuously to ensure the case progressed to completion as smoothly as possible. Wendy (who progressed our case) was simply amazing and brought a personal touch and empathy to the service, which was very much appreciated. I would certainly recommend Bairstow Eves in Hornchurch to friends and family thinking of selling or buying a property!

Jane · 28 July 2019

Agent replied

Hi Jane, thank you for taking the time to leave us your excellent 5 star review of the great service you received from Matt and our dedicated Bairstow Eves team in Hornchurch. It is great to read that you were delighted with the photos and that you were sold within a month and completed smoothly. Best wishes, Emma.

5/5

Google

I’m so grateful for the positive experience I have had when dealing with Aurelija Mendzoriute from the Hornchurch branch. Aurelija is extremely professional. Whilst being very warm, friendly and kind. A credit to Bairstow Eves!

Amanda · 18 September 2024

Agent replied · 19 September 2024

Thank you so much for your wonderful 5* review Amanda! We're thrilled to hear about your positive experience with Aurelija at our Hornchurch branch. She truly is a credit to Bairstow Eves. Best regards, Lucy, Customer Relations Team

5/5

Google

Andrei gave me an amazing experience and deal on my house and they are the best.

Brandon · 23 July 2026

Agent replied · 23 August 2026

Thank you for your excellent 5* review! We are thrilled to hear that you had a great experience with Andrei and we appreciate your business. It's our goal to provide the best deals and service to our customers. Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

Having just decided to put my property on the market, as an elderly vendor I was not totally confident on the processes involved. Having had visits from both Samantha and Matthew (and you Vicky of course!) I am now feeling much more confident with the process. All were extremely professional and reassuring and this gives me confidence in the company. I already feel so much more at ease with this and all thanks to the team in Hornchurch.

Patricia · 28 July 2019

Agent replied

Thank you for the great 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by the Bairstow Eves team in Hornchurch. I will pass your comments to everyone involved. Many thanks.

5/5

Google

I’d like to commend Andrei and Aurelija for their professionalism and kindness whilst dealing with my queries I would 100% reccomend for people to use them for all your property needs.

Bradley · 13 March 2026

Agent replied · 13 April 2026

Thank you for the kind words and recommendation! We are thrilled to have provided a professional and kind experience for you while handling your queries. Kind regards, Lucy, Customer Feedback and Support Team

5/5

Google

Aurelija helped us get the property of our dreams accepted to let and we couldn’t be more thankful. From the initial first point of contact we made with Bairstow Eves , Aurelija was dedicated to us and set things in place in a very timely manner. Hands down the best service we have received and cannot recommend enough. Thank you so much Aurelija for your hard work.PositiveResponsiveness, Quality, Professionalism, Value

Mia · 6 June 2021

Agent replied · 5 June 2024

Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.

5/5

Google

Julie Wagstaff gives amazing customer service! Thanks for everything you do! x

Riversidezoe · 23 July 2026

Agent replied · 23 August 2026

Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.

5/5

Google

I have found Julie and Charlotte to be incredibly supportive and professional, and Donna's knowledge of the mortgage area has been invaluable. I also want to express my gratitude to David for his assistance with translation when needed, his fluency in Chinese has been a great help.

Ryan · 26 September 2023

Agent replied · 25 November 2023

Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.

5/5

Google

Not property related but just wanted to say how lovely all the staff are at this branch. My 11 year old son became very unwell outside Bairstow Eves last week. I was concerned that they would be annoyed, but they were quite the opposite. Julie came out to me and my son and asked if we would like to come inside so he could have some privacy and was so welcoming and kind. Very much appreciated!

Ana · 3 October 2024

Agent replied · 5 October 2024

Thank you for the fantastic 5* review Ana of your experience with Julie and our Hornchurch branch. We do hope your son is feeling much better now. Kind regards, Lucy, Customer Relations.

5/5

Google

Just want to thank Julie's team for the sale of my house and finding me a great flat to buy I had fantastic service and always helping me with paperwork with the solicitors thank you I will highly recommend all the team at Hornchurch

Chris · 12 April 2025

5/5

Google

Overall we are very appreciative of the help that we received from Bairstow eves. Rebecca was exceptional in communicating and helping us along the process of renting a property. It was done professionally and in a timely manner . The friendliness and helpfulness that we revived from Rebecca is something that has stood out ! Thank you

Kate · 30 July 2022

Agent replied · 30 July 2023

Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.

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Questions about Bairstow Eves Hornchurch

How many reviews does Bairstow Eves Hornchurch have?

Bairstow Eves's Hornchurch office has 247 reviews across 1 platform: 247 on Google.

What is Bairstow Eves Hornchurch's rating?

Bairstow Eves Hornchurch is rated 4.9 out of 5 across all 247 reviews, and 4.9 out of 5 on Google from 247 reviews.

Has Bairstow Eves won any awards?

Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Hornchurch won Gold.

Where is Bairstow Eves's Hornchurch office?

Bairstow Eves Hornchurch, 38 The Broadway, Elm Park, Hornchurch, Essex, RM12 4RN.

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