5/5
Andrei and Aureilja were both so helpful!!
Agent replied · 23 August 2026
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.

Trusted Agent profile · Hornchurch, Essex
Verified
★★★★★
247 reviews across 1 platform
38 The Broadway, Elm Park, Hornchurch, Essex, RM12 4RN
Part of Bairstow Eves, see every office.
Bairstow Eves's office in Hornchurch, Essex, at 38 The Broadway, is rated 4.9 out of 5 across 247 reviews on 1 platform, including 247 Google reviews rated 4.9. It won Gold in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Bairstow Eves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
5/5
Andrei and Aureilja were both so helpful!!
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
I had a great experience. Skyla specifically was amazing. Everything was handled smoothly, and I was kept informed throughout the whole process. Really friendly and professional service. Thank you for making the purchase so stress-free!”
Thank you for your kind words! We are thrilled to hear that Skyla provided outstanding service and made your purchase stress-free. We pride ourselves on providing friendly and professional service to all our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
After speaking to numerous agents I finally came across a lady is not only passionate about her job but also puts her clients first and is totally transparent in the buying process, she kept me updated throughout the process and would always have an answer for any question that I had, she is a true asset to the branch and a company as a whole, Charlotte Wright, I would give you 6 stars if I could as I now feel really confident in the buying process after speaking to you. I fully recommend Charlotte for any property transaction as she puts her whole heart into it
Many thanks Krishna Pattani for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
Aurelija has been really helpful and so lovely to deal with , you need more staff like her .
Thank you for sharing your positive experience with Aurelija! We strive to hire friendly and helpful staff like her, and we're glad she could assist you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
I just wanted to say a massive thank you to kara at Bairstow Eves. She has honestly been amazing to deal with. From the first time I spoke to her, she was friendly, helpful, and really easy to talk to. She kept me updated with everything and always made sure I understood what was going on. What I liked most was that she didn’t make me feel rushed or like I was bothering her, she actually took her time to help me properly. Any questions I had, she answered straight away. It made the whole process so much less stressful. If anyone is dealing with Bairstow Eves, I’d definitely recommend asking for Kara. She’s been brilliant and really made a difference.
Thank you for your kind words! Our team at Bairstow Eves is dedicated to making every customer's experience stress-free and positive. Kara is always happy to take the time to assist our clients and we're thrilled she made a difference for you. Thank you for recommending her! Best Wishes, Lucy, Customer Feedback and Support Team
5/5
Dealt with Kirsty at Bairstow Eves in Hornchurch, who was very helpful and supportive during the purchase process.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
Andrei Dronic helped us recently to find a property to rent during what was a difficult and stressful time for us. Andrei was really helpful and professional and always available to take any calls to answer any questions. Thank you so much for all you have done and to have made the whole process run smoothly!
Hi Gloriana, thank you for your wonderful 5* review! We're thrilled to hear that Andrei was able to assist you during a challenging time and make the process smooth. Your kind words are greatly appreciated. Best regards, Lucy, Customer Relations Team
5/5
Aurelija and Andrei were very helpful and spot on with our requests in the search for a perfect home ❤️
Thank you for your kind words! We're thrilled that Aurelija and Andrei were able to assist you in finding the perfect home. It's our pleasure to make your dream a reality Kind regards, Lucy, Customer Feedback and Support Team
1/5
AVOID WITH BIG CAPITAL LETTERS IF YOU ARE BUYING A PROPERTY!!! We had an awful experience with Bairstow Eves while trying to buy a house. We put an offer in, it was accepted, and we began progressing through the legal steps. From that point …
Hello Waqas Thank you for your review and feedback although we must take issue with your … More
5/5
Can't thank the team at Bairstows enough, especially Julie, for all their help in selling our home. It was an easy sale because of their help and support and, even though our purchase was nothing to do with them, Julie was the voice of experience allying our concerns and worries throughout. Would highly recommend them to anyone.
Thanks Lee for the excellent 5* review, recommendation and considerate comments regarding your experience with Julie and our Hornchurch branch. Best wishes, Lucy, Customer Relations.
5/5
Both the sales team and letting team have been fantasic when getting advice and guidance especially Skyla, Auralia, Kara and Freddie. Thank you
Thank you for the wonderful review! We make sure our team is always there to provide top-notch advice and guidance. Skyla, Auralia, Kara, and Freddie are all amazing and we're lucky to have them on our team! Best wishes, Lucy, Customer Feedback and Support Team
5/5
Susan Bruns provided an amazing service for me, without her I wouldn’t have received the fantastic mortgage offer that I did. She was incredibly patient with me and gave me great advice throughout the whole process. I can’t recommend her enough!
Thank you for your kind words, we are thrilled to hear that Susan provided you with excellent service and helped you secure a fantastic mortgage offer. We strive to provide top-notch service and are grateful for the opportunity to assist … More
5/5
I couldn’t recommend skyla more highly. She is professional, knowledgeable, and genuinely dedicated to providing exceptional service. Her communication, attention to detail, and commitment to achieving the best outcome make her stand out. An absolute pleasure to work with, thank you!
Thank you so much for your kind words and recommendation! We are thrilled to hear that you had a wonderful experience working with Skyla. Our team is dedicated to providing exceptional service and we are grateful for your recognition of our efforts. Kind regards, Lucy, Customer Feedback and Support Team
5/5
I would like to thank Julie, Charlotte Abbie and Sarah for all there help in selling my home they have been so helpful have gone above and beyond in helping me with what could have been a stressful process. They have made it as easy as possible I will definitely be recomending them to anyone that is thinking about selling or buying in the future. Thank you so much to the whole team.
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
I am very pleased with the service provided by Susan Bruns. She is always available to answer questions, keep me informed at every stage, and she works hard to achieve the best outcome for me. Her dedication and expertise gives me …
Thank you, Raluca, for your wonderful feedback! We're thrilled to hear that Susan's dedication and expertise provided you with the support and confidence you needed throughout the process. Your kind words will be shared with our team as we … More
5/5
Purchasing through Bairstow Eves, Hornhcurch was a pleasant experience. Julie is a great estate agent and I really appreciated her clear, direct communication style when navigating the offer and purchase processes. Abi and Kirsty were also excellent to deal with, and ensured my purchase process went as smoothly as possible.
Thank you for your glowing 5* review Ben. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
Shanice is most reliable, honest and transparent with her dealings. She guided us through our purchase in the best possible way. She was always quick to respond, took full responsibility of her work and made every possible effort to accommodate us towards completion of our purchase, Shanice provided great advice and best services. Kept us up to date, well informed, very professional and knowledgeable in her field She's proactive in following up presenting issues and reassured me whenever I had queries/concerns. I would strongly recommend her to anyone including my family and friends. Thanks, you so much Shanice and Bairstow Eves for all your hard work absolutely worth her weight in gold. A true representation of what an professional estate agent should be.
Thank you for your terrific 5* review, kind words and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Donna was amazing with my mortgage application spent over 2 hours going through everything to get me the best deal possible a very stressful experience was made so easy and fun would never use anyone else can't thankyou enough so highly recommend to everyone
It’s really lovely to read another 5* review and recommendation Marc. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
We bought our first home late last year ( 2022 ) . From the moment we viewed it to the moment we got our keys Shanice was absolutely fantastic. She was our main point of contact and main source of information throughout the whole process and kept us informed every step of the way. She was always quick to respond to even the silliest questions and always had the time to talk to us and put us at ease. Thank you Bairstow Eves and thank you Shanice!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
We bought our first home late last year ( 2022 ) . From the moment we viewed it to the moment we got our keys Shanice was absolutely fantastic. She was our main point of contact and main source of information throughout the whole process and kept us informed every step of the way. She was always quick to respond to even the silliest questions and always had the time to talk to us and put us at ease. Thank you Bairstow Eves and thank you Shanice!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
Julie and her team were fantastic. For what can be a complex process for many who havent encountered it before (or even those that have). They lay things our simply & transparently. They do what they say, in a timely fashion. I was very impressed and will be using these again for my next sale / purchase
Thank you for your excellent 5* review and kind words of our dedicated team Wayne. Kind regards, Lucy, Customer Relations.
5/5
My experience with the team at Bairstow Eves Countrywide, led by Julie and supported by Abbie, Charlotte, and Sarah, was absolutely wonderful. They were incredibly helpful and made sure I felt supported throughout the entire process. Their kindness made everything so much easier for me, and I couldn't be more grateful. I 100% recommend them to anyone in need of their services.
Fahim Taib Ahmed thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
Letting negotiator Aurelija helped me to find the property for renting quickly, professionally and I felt true support throughout the process. Moving into a new home is always exciting and a bit stressful, but with help of the agency, and Aurelija, everything passed smoothly. My high recommendations!
Thank you for sharing your positive experience with Aurelija and our agency! We are delighted to hear that you received quick and professional assistance in finding your rental property. We strive to provide excellent support and make moving into a new home stress-free. Thank you for your recommendation! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
After a long winded sale due to the buyer moving the goal posts many times, Julie Wagstaff went above and beyond to reassure, guide and advise! She was efficient, trustworthy and always did what she promised! Her team followed suit when she was with other clients. I would totally recommend using Bairstows in Hornchurch for professionalism with a lot of empathy and patience thrown in. Thank you Julie 👍
Thank you Karen for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bairstow Eves's Hornchurch office has 247 reviews across 1 platform: 247 on Google.
Bairstow Eves Hornchurch is rated 4.9 out of 5 across all 247 reviews, and 4.9 out of 5 on Google from 247 reviews.
Yes. In The Trusted Agent 2026 awards: Bairstow Eves, Hornchurch won Gold.
Bairstow Eves Hornchurch, 38 The Broadway, Elm Park, Hornchurch, Essex, RM12 4RN.