Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy partner and I recently bought our first home together through the Hornchurch branch of Bairstow Eves. From my first enquiry to book a viewing of a property, and all the way through to completion, Kirsty King at Bairstow Eves was there with us every step of the way. Kirsty had a warmth that instantly made my partner and I comfortable at a time of anxiety when looking for our first home together. We knew instantly on meeting Kirsty at the property and walking in to the house (that we now own) for the first time that this was the home for us. We cannot thank Kirsty enough for her support and communication throughout the process of buying our home. Thank you.
Joe · 16 August 2026
Agent replied · 23 August 2026
Thank you for sharing your wonderful experience with us! We are so glad that Kirsty was able to make the process of buying your first home together a comfortable and enjoyable one. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleFirst time buyer and used Susan Bruns (from countrywide) for my mortgage application and it’s been an absolute pleasure from the start. She was readily available, helped me find the best options and supported me at every step of the way! (She even came back to my questions on her day off which says a lot about her commitment to ensuring everything goes smoothly). I would strongly recommend Susan, especially if you’re a first time buyer, and the team at this branch. Genuine care, and highly professional! Please pass on my thanks to Susan and let her know too!
Iqbal · 23 July 2026
Agent replied · 23 August 2026
Thank you for the rave review! We're thrilled to hear that Susan Bruns from Countrywide provided you with exceptional service and went above and beyond to help you through your mortgage application. Our team is dedicated to providing genuine care and professional support to all of our clients. We will definitely pass on your kind words to Susan and the team. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI want to show an immense appreciation to Tavi and the team for going over and beyond in helping us secure a lovely property in record time. It's an indescribable feeling seeing an asset you love and the team working the deal over the line. Besides Tavi, Ashru's mortgage advice, expertise, and ironing out every minute detail was outstanding - she's passionate. The solicitors were equally superb in handling their bits. I would recommend these guys any day any time, because I trust them to deliver. Thank you Bairstow Eves for giving us joy. Thank you Ashru. Thank you Tavi.
Kenneth · 13 February 2026
Agent replied · 13 April 2026
Thank you for your kind words and trust in our team. We are thrilled to have helped you secure your dream property in record time. Our dedicated team, including Tavi and Ashru, are passionate about providing exceptional service and ensuring every detail is taken care of. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI thank Andrei and Aurelija for their professional support throughout the contract signing process. The apartment rental transaction was completed successfully and promptly. All issues that arose during and after the contract signing were resolved. I also want to thank Aurelia for her efficiency, responsiveness, and attentiveness to the client. Thank you so much for your work!
Iana · 30 March 2026
Agent replied · 13 April 2026
Thank you for taking the time to share your positive experience! We are so glad that Andrei and Aurelija were able to provide exceptional support during the contract signing. Our team strives for efficiency, responsiveness, and attentiveness to ensure a successful and prompt transaction. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleThis is the 2nd property we purchsed via Bairstow the experience has been very very positive. We wanted to visit the property a few times, each time it was never a problem, the team found time rhat works for us. Kirsty was very frindly and welcoming. Overall a positive experience and would recomend any one to ise Bairstow Eves
Angelo · 13 February 2026
Agent replied · 13 April 2026
Thank you for your glowing review! We are thrilled to hear about your positive experience with Bairstow Eves and our team, especially Kirsty. We are dedicated to providing excellent service and it's great to hear that we could accommodate your needs. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHuge thanks to the Bairstow team in finding my property. Great communication from them with a friendly service. Special shout out to Kirsty King, Emma Fisher and Susan Bruns. Kirsty and Emma provided all necessary info and showed me around …
Paul · 23 June 2026
Agent replied · 23 August 2026
Thank you, Paul, for your wonderful review! We're thrilled to hear that our customer-centric team, especially Kirsty, Emma, and Susan, provided you with great communication and support throughout your property journey. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Google5 stars is not enough. Susan Bruns is great! As first-time buyers, me and my husband really appreciated Susan’s help throughout the mortgage process. We spoke to loads of different people but none compared! She is knowledgeable, responsive, …
Chanelle · 23 June 2026
Agent replied · 23 August 2026
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with Susan Bruns during your first-time home buying process. We strive to provide excellent service and we are delighted that she exceeded … More
★★★★★ 5/5
GoogleAndrei and Aurelija were perfect at assisting me in finding a house to let, I could not recommend them more to anyone looking for a good deal and a positive, laid back experience. PERFECT!!!
Adrian · 23 July 2026
Agent replied · 23 August 2026
Thank you so much for your excellent 5* review! We are thrilled to have helped you find your perfect rental. Our team prides itself on providing top-notch service and a stress-free experience. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleAndrei was so helpful walking me through the experience, honestly such a kind person and so helpful and patient, if i ever need help i would love to speak to Andrei again.
LA · 23 July 2026
Agent replied · 23 August 2026
We're thrilled to hear that Andrei provided exceptional service and that you had a positive experience. We strive to have knowledgeable and kind team members, and we're happy to have helped you. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleBig shout out to Emma , as she sold my flat within a week , for the sum I was hoping for . Took care of everything nice and smoothly. Will use again and recommend
Paul · 23 June 2026
Agent replied · 23 August 2026
Thank you so much for your kind words, Paul! We're thrilled to hear that Emma sold your flat within a week for the price you hoped for. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBairstow Eves were great along the process of purchasing my first house. Kirsty was amazing the whole was through. The process wasn't without its problems, but Kirtsy was all over it making sure everyone was getting their part done to finalise the process. Highly recommended!
Wil · 30 March 2026
Agent replied · 13 April 2026
Thank you so much for your kind words! We are thrilled to have helped you with your first home purchase and are grateful for the opportunity. We will be sure to pass along your praise to Kirsty. Thank you for recommending us! Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJulie is a helpful and kind manager at the letting agency, always going the extra mile to ensure both landlords and tenants have a smooth and positive experience. She is patient and approachable, taking the time to listen to concerns and find fair solutions for everyone involved. Whether it's arranging urgent repairs, guiding new tenants through the rental process, or supporting landlords with property management, Julie handles every situation with professionalism and care. Her friendly demeanor and problem-solving skills make her a trusted point of contact, and her dedication to excellent service helps create a welcoming and stress-free environment for all.
Besmir · 26 February 2025
Agent replied
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 4/5
GoogleSkyla has been fantastic throughout our property purchase. From the first viewing to completion, she kept us fully informed, answered all our questions, and made the whole process much easier and less stressful. Her communication was always clear and timely, and she continued to support us even after the sale was completed.
Mannpreet · 9 December 2025
Agent replied · 30 December 2025
Thank you so much for your glowing review! We are thrilled to hear that Skyla was able to provide such excellent service throughout your property purchase. Our team strives to make the process as smooth and stress-free as possible for our … More
★★★★★ 5/5
GoogleWe purchased a property through Bairstow Eves, Skyla was the main person we dealt with, she’s been absolutely amazing! Always kept us updated throughout the whole process, always got back to us quickly regarding any questions we had. Was an …
Naghina · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for your wonderful review! We are thrilled to hear that Skyla provided excellent service throughout your property purchase. Our team at Bairstow Eves strives to keep our clients informed and happy throughout the entire … More
★★★★★ 5/5
GoogleSkyla and Julie have supported my purchasing journey every step of the way. Skyla was very responsive to all my queries and ensured property was cleared before completion. Julie supported my offer being accepted. I am very grateful for them helping me get my forever home
Aman · 29 December 2025
Agent replied · 30 December 2025
Thank you for your kind words! We are so happy to have been a part of your journey to finding your forever home. Skyla and Julie are dedicated to providing excellent customer service and ensuring a smooth purchasing process. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleIt is an absolute pleasure to be able to finally write a review for Julie, the manager, and all her team. There was never a time I doubted her enthusiasm to ensure this sale was going to succeed. Every hurdle we met, she got it sorted, remained professional even though she was probably pulling her hair out. I thank you for always responding to every query I threw at you and if you were unavailable, which wasn't often Charlotte was on the phone to update. Thank you and I wish you continued success 🙌🏼
Kathleen · 3 December 2024
Agent replied · 6 December 2024
Thank you so much for your wonderful 5* review Kathleen! We're thrilled to hear that Julie and the team provided you with such exceptional service. Your kind words and support mean a lot to us. Wishing you all the best! Kind regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleThe Sales and Lettings team have been fantastic. Tavi in Sales was professional, helpful, and kept the process smooth from start to finish. On the Lettings side, Aurelija, Kara, and Freddie were all friendly, efficient, and quick to assist with any questions. Great experience all around, highly recommend!
Radu · 9 December 2025
Agent replied · 30 December 2025
Thank you for the glowing review! We are delighted to hear that our team was able to provide you with such a fantastic experience. We take pride in our professionalism and efficiency, and we are thrilled to have exceeded your expectations. … More
★★★★★ 5/5
GoogleThank you Aurelija and Andrew for your help finding us a house we were looking for!!!
Iryna · 2 August 2026
Agent replied · 23 August 2026
Thank you for your excellent 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleKirsty went above and beyond to help us find a property. Great experience would definitely recommend.
Kev · 23 July 2026
Agent replied · 23 August 2026
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleReally impressed with the whole team. Tavi in Sales provided clear guidance and made the process feel easy. In Lettings, Aurelija, Kara, and Freddie were proactive, approachable, and kept me updated at every step. A reliable and professional group, would definitely recommend!
Alex · 9 December 2025
Agent replied · 30 December 2025
Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience with our team. Customer satisfaction is our top priority and we are happy to know we met your expectations. Thank you for choosing our services and for recommending us. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAndrei and Aurelija were great! Super helpful highly recommend
E · 2 August 2026
Agent replied · 23 August 2026
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGreat experience with both the Sales and Lettings teams. Tavi in Sales was attentive and made everything straightforward. Aurelija, Kara, and Freddie in Lettings were equally impressive, responsive, organised, and a pleasure to deal with. Highly recommend their service!
Chadi · 9 December 2025
Agent replied · 30 December 2025
Thank you for your kind words! We are delighted to hear that you had a great experience with both our Sales and Lettings teams. We strive to provide attentive, straightforward, and impressive service and we are glad that Tavi, Aurelija, … More
★★★★★ 5/5
GoogleWe are so pleased with our new home, Andrei was brilliant from viewing up and supported us up until we received our keys and even queued I had after were no problem for him.
He was always informative and always welcomed us with a smile and very polite.
Thanks so much for such a pleasant journey into our new home Andrei
Holly
Mohamed · 25 March 2025
Agent replied · 27 March 2025
Many thanks for your outstanding 5* review and your generous comments Mohamed. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAndrei and Aurelija were extremely helpful and offered amazing prices on lettings, Could sense a strong sense of compassion and grace throughout the whole process !!
Daisy · 13 March 2026
Agent replied · 13 April 2026
Thank you for your kind words! We're thrilled that you had such a positive experience with Andrei and Aurelija. We strive to provide excellent service and affordable prices and we're glad that it was reflected in your interactions with us. Best wishes, Lucy, Customer Feedback and Support Team
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