Every review we hold for the Hornchurch office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe bought our first home through Bairstow Eves last year and found them friendly, efficient and always approachable. A relatively straightforward purchase (no chain, house in good condition), but the seller did have some issues with technology and communications. Julie and the team really went the extra mile guiding her through the process and always kept us informed.
Robert · 24 February 2024
Agent replied · 25 March 2024
Thank you for your brilliant 5* review and thank you for your kind words Robert Robinson. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRight, where do we start? We recently used the Bairstow Eves team in Hornchurch for a property purchase. The team here have literally gone above and beyond to help us with our purchase. We had issues with our solicitors but with the help of Abbie, she got it done. Abbie has been very professional, yet friendly, and made the whole process smooth and informative. Julie, the manager, also played an active part and was helpful. I also have to mention Charlotte and Donna as excellent staff. But again, we have to say thank you to Abbie again as she really did make this process a lot more easier than previous experiences. The whole team are an asset to Bairstow Eves and are highly recommended
Prav · 24 August 2024
★★★★★ 5/5
GoogleAurelija and Andrei are the best agents! Help me with everything! Get the job done quick! Thank you!
Cosmina · 13 September 2026
Agent replied · 13 October 2026
Thank you for your amazing review! It's always a pleasure to work with you and we are thrilled that we were able to meet all your needs quickly. Kind regards, Lucy , Customer Feedback and Support Team
★★★★★ 5/5
GoogleBairstow Eves Hornchurch made the purchase of our new property extremely easy and we’re very supportive throughout the whole process.
Simone Tennant was the agent looking after us, her service was faultless. She constantly chased all parties and kept us up to date every step of the way, without her consistent hard work and determination I’m sure the process would of been much longer.
I would like to thank Bairstow Eves and Simone for everything they have done to help us get the keys to our new property, we will definitely be using you next time!PositiveResponsiveness, Quality, Professionalism, Value
Pat · 24 October 2021
Agent replied
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are so pleased with our new home, Andrei was brilliant from viewing up and supported us up until we received our keys and even queued I had after were no problem for him.
He was always informative and always welcomed us with a smile and very polite.
Thanks so much for such a pleasant journey into our new home Andrei
Holly
Mohamed · 24 March 2025
★★★★★ 5/5
GoogleI had Emma and she was absolutely amazing she constantly kept in contact. She is an amazing member of your team.
Sinead · 13 August 2026
Agent replied · 13 October 2026
Thank you for your kind words! We are so glad that Emma provided you with excellent service. We are lucky to have her on our team! We strive to always keep in touch and provide the best experience for our customers. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleWouldn’t waste my time with this letting agents, communication is terrible, enquiry about a property having to chase it up myself every other day waiting for the question for them to say 2 weeks later the property is now let, we was very interested and wanted it. Terrible service
N · 9 December 2025
Agent replied · 30 December 2025
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@connellsgroup.co.uk … More
★★★★★ 5/5
GoogleAbigail & Julie of Hornchurch B. Eves are very friendly, made the whole process of purchasing our bungalow less stressful. All were carried out smoothly. Now we are looking forward to move in soon.
Mdorothee · 16 November 2024
Agent replied · 23 November 2024
Hello Mdorothee,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Abigail and Julie made your purchasing process smooth and stress-free. We wish you all the best in your new bungalow!
Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleAndrei gave me an amazing experience and deal on my house and they are the best.
Brandon · 13 August 2026
Agent replied · 13 October 2026
Thank you for your excellent 5* review! We are thrilled to hear that you had a great experience with Andrei and we appreciate your business. It's our goal to provide the best deals and service to our customers. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI just wanted to say a massive thank you to kara at Bairstow Eves. She has honestly been amazing to deal with. From the first time I spoke to her, she was friendly, helpful, and really easy to talk to. She kept me updated with everything …
Barry · 13 December 2025
Agent replied · 30 December 2025
Thank you for your kind words! Our team at Bairstow Eves is dedicated to making every customer's experience stress-free and positive. Kara is always happy to take the time to assist our clients and we're thrilled she made a difference for you. Thank you for recommending her! Best Wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAs a first time landlords i would like to thank Kayleigh & Debbie for effort made making this process easy for us as possible. They managed to arrange a professional tennant and offered a great deal in return for us with the Full Management Package. Kayleigh has communicated well and comes across polite and easy to talk to. I would definitely recommend Bairstow Eves in Hornchurch to others as Kayleigh is a honest person to deal with as this is hard to find nowadays unfortunately. We hope we can carry on doing doing business for years to come.
Amit · 31 July 2019
Agent replied
Thank you Amitfor your and glowing 5* review of our local team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleI would like to thank Manisha and the team for the excellent service I received whilst doing my remortgaging and purchasing a property for my buy to let. Manisha and Debbie where very helpful every step of the way and always willing to answer all my queries.
Manisha has been very warm, welcoming, patient and easy to talk to which made the remortgaging process smooth and delightful!
I would strongly recommend Manisha (Countrywide Mortgage Adviser) & Bairstow Eves Hornchurch to my friends and family because of their fantastic service!
I would also like to sincerely thank Debbie, the letting agent, for her efficiency in helping me to get a tenant in less than a month after I got the keys to my flat.
Debbie is very professional and diligent in her duties. I was very impressed with her service. I would definitely recommend her to my friends and family and to anyone who is looking for a letting agent to manage their properties.
Titilayo · 31 July 2019
Agent replied
Thank you Titilayo for leaving your kind review. The local team appreciate your kind words and 5* rating. Best wishes, Mark
★★★★★ 5/5
GoogleI’m so grateful for the positive experience I have had when dealing with Aurelija Mendzoriute from the Hornchurch branch. Aurelija is extremely professional. Whilst being very warm, friendly and kind. A credit to Bairstow Eves!
Amanda · 23 September 2024
Agent replied · 23 October 2024
Thank you so much for your wonderful 5* review Amanda! We're thrilled to hear about your positive experience with Aurelija at our Hornchurch branch. She truly is a credit to Bairstow Eves. Best regards, Lucy, Customer Relations Team
★★★★★ 5/5
GoogleI would like to thank Matt and the team for the fantastic service that we received when selling our house recently. From the valuation until completion, the team could not have been more helpful. We were delighted with the photos of the house and as a result, had 30 viewings on our property within the first three weeks. We sold within the month and the team worked continuously to ensure the case progressed to completion as smoothly as possible. Wendy (who progressed our case) was simply amazing and brought a personal touch and empathy to the service, which was very much appreciated. I would certainly recommend Bairstow Eves in Hornchurch to friends and family thinking of selling or buying a property!
Jane · 10 December 2018
Agent replied
Hi Jane, thank you for taking the time to leave us your excellent 5 star review of the great service you received from Matt and our dedicated Bairstow Eves team in Hornchurch. It is great to read that you were delighted with the photos and that you were sold within a month and completed smoothly. Best wishes, Emma.
★★★★★ 5/5
GoogleAurelija helped us get the property of our dreams accepted to let and we couldn’t be more thankful. From the initial first point of contact we made with Bairstow Eves , Aurelija was dedicated to us and set things in place in a very timely manner. Hands down the best service we have received and cannot recommend enough. Thank you so much Aurelija for your hard work.PositiveResponsiveness, Quality, Professionalism, Value
Mia · 24 October 2021
Agent replied
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleKirsty king and all other staff in bairstow Eves done a fantastic job from start to finish for the purchase of my property in Hornchurch. They are highly professional in the business and I can recommend anybody for buying and selling properties through Bairstow Eves in Hornchurch.
Vidyadharan · 13 November 2025
Agent replied · 13 April 2026
Thank you so much for your kind words! We are thrilled to hear that Kirsty and our team at Bairstow Eves provided you with a fantastic buying experience in Hornchurch. Our dedication to professionalism and customer satisfaction is what sets … More
★★★★★ 5/5
GoogleI’d like to commend Andrei and Aurelija for their professionalism and kindness whilst dealing with my queries I would 100% reccomend for people to use them for all your property needs.
Bradley · 13 March 2026
Agent replied · 13 April 2026
Thank you for the kind words and recommendation! We are thrilled to have provided a professional and kind experience for you while handling your queries. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHaving just decided to put my property on the market, as an elderly vendor I was not totally confident on the processes involved. Having had visits from both Samantha and Matthew (and you Vicky of course!) I am now feeling much more confident with the process. All were extremely professional and reassuring and this gives me confidence in the company. I already feel so much more at ease with this and all thanks to the team in Hornchurch.
Patricia · 10 December 2017
Agent replied
Thank you for the great 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by the Bairstow Eves team in Hornchurch. I will pass your comments to everyone involved. Many thanks.
★★★★★ 1/5
GoogleI felt unfairly judged by the female agent because one partner isn’t working. Under the Equality Act 2010, estate agents must treat everyone fairly and without discrimination. Renting decisions should be based on affordability, not assumptions. Her behaviour and failure to call back were unprofessional and disrespectful.
Umme · 13 October 2025
Agent replied · 13 April 2026
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at … More
★★★★★ 5/5
GoogleNot property related but just wanted to say how lovely all the staff are at this branch. My 11 year old son became very unwell outside Bairstow Eves last week. I was concerned that they would be annoyed, but they were quite the opposite. Julie came out to me and my son and asked if we would like to come inside so he could have some privacy and was so welcoming and kind. Very much appreciated!
Ana · 9 October 2024
Agent replied · 23 October 2024
Thank you for the fantastic 5* review Ana of your experience with Julie and our Hornchurch branch. We do hope your son is feeling much better now. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have found Julie and Charlotte to be incredibly supportive and professional, and Donna's knowledge of the mortgage area has been invaluable. I also want to express my gratitude to David for his assistance with translation when needed, his fluency in Chinese has been a great help.
Ryan · 29 September 2023
Agent replied · 29 October 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJulie Wagstaff gives amazing customer service! Thanks for everything you do! x
Riversidezoe · 13 July 2026
Agent replied · 13 October 2026
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJust want to thank Julie's team for the sale of my house and finding me a great flat to buy I had fantastic service and always helping me with paperwork with the solicitors thank you I will highly recommend all the team at Hornchurch
Chris · 12 April 2025
★★★★★ 5/5
GoogleOverall we are very appreciative of the help that we received from Bairstow eves. Rebecca was exceptional in communicating and helping us along the process of renting a property. It was done professionally and in a timely manner . The friendliness and helpfulness that we revived from Rebecca is something that has stood out ! Thank you
Kate · 30 July 2022
Agent replied · 30 July 2023
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
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