5/5
GoogleVery nice info given by Curtis .many thanks fir help
Agent replied
Thank you for your review Amer, lovely to meet you.
Trusted Agent profile
Choices reviews
★★★★★
98 reviews across 2 platforms
28a Victoria Road, Horley RH6 7PZ
Part of Choices, see every office.
Choices's Horley office at 28a Victoria Road is rated 4.3 out of 5 across 98 reviews on two platforms, including 91 Google reviews rated 4.2. The 7 Facebook count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the Horley office, from every platform, shown as written. First names only.
Google5/5
GoogleJust had an offer accepted through Choices in Horley. Very efficient when dealing with Curtis and Stefan. Would highly recommend and will be using again.
Agent replied
Thanks James for such a nice review, it has been great being able to find you that dream home.
5/5
GoogleExcellent service, helped me out when nobody else would.
Agent replied
Thank you for your review Ross!
1/5
GoogleIs a terrible agency they tell you lies there are alot of hidden fees that you have no need to pay and try to keep your deposit. Very unprofessional,customers service unhelpful
Agent replied
Dear Lizzy, we are very sorry you have been unhappy with our service, however we must state for the record that our fees and charges are all clearly stated and recorded on our tenants notes which is signed by the tenant to confirm their understanding. If this has not happened in your case it is a breach of company policy and we will happily investigate if you provide us with details. Please address your complaint to Stephanieprior@choices.uk
5/5
GoogleA great service good viewing knew the property.
Agent replied
Thank you for your review Paul. Much appreciated!
5/5
GoogleExcellent advice from Curtis
Agent replied
Thank you for your review Cristian. Pleasure to meet you and pleased to have been able to help.
1/5
GoogleTerrible experience. Let a flat with them as a landlord for 2 plus years. Very good when they are receiving their commission. But soon lost interest when the tenants they supposedly reference checked decided to squat. Tenants left the property in a total mess and I never received any of the deposit despite repeated e-mails to Choices. Avoid.
5/5
FacebookMy mother in law sold her property with Choice. They were very efficient, approachable, helpful, and sold her house very quick. I have also bought a property marketed through choice, and always found them to be very good and helpful. I would have no hesitation in recommending Craig and Chris and all their staff
1/5
GoogleUtilities swapped without consent.. Months have passed and although Stephanie Prior promised to sort out the problem, nothing has been resolved.
Agent replied
Really sorry to hear this, we will get on it and get the issue resolved
1/5
GoogleBad experience, we wanted a 2 beds in Horley, they present a 1 bed with a second small room, very dirty :(
Agent replied
Dear Christian, thank you for your feedback, we are very sorry we failed to provide you with a good experience and will try to do better in future. Kind Regards Simon Shinerock
5/5
GoogleRaimonda and Katie from the Horley branch have given us exceptional service. They got us a tenant in less than 24hrs, since then they have kept us informed of progress at all times. I would thoroughly recommend Choices in Horley. I will be using them again in the future.
5/5
GoogleBooked to have a valuation of my home and Curtis who booked the appointment was very polite and helpful, Stefan who came to do the appointment was very knowledgeable and helped me through the steps of selling my home. Would highly recommend these guys.
1/5
GoogleWe have just let a rented property through choices. They couldn’t of been more helpful for us to get the property. Now it has come for us to leave the property (5 months ago) they have done everything to delay paying back our deposit, …
5/5
GoogleBeen speaking with Stefan and Curtis at the Horley branch. They have been very informative and forthcoming with information, always available to take my calls and have been the most helpful agent I’ve spoken to in Horley. HIGHLY RECOMMENDED!
5/5
GoogleCan't fault Choices of Horley. Curtis very helpful at viewings. He was knowledgeable about each property and what didn't know he found out which helped me in making the decision to buy. Himself, Andrew and all at Choices in the buying process.
5/5
GoogleBoth Chris and James worked their upmost to assist me in looking for a property to rent. They show an empathy and helpful attidude that is hard to find in some estate agents. I would highly reccomend them to anyone looking for a rental property !
5/5
GoogleCan't fault Choices of Horley. Curtis very helpful at viewings. He was knowledgeable about each property and what didn't know he found out which helped me in making the decision to buy. Himself, Andrew and all at Choices in the buying process.
1/5
GoogleReally unprofessional company which I wouldn´t recomend to anyone
Agent replied
We are very sorry if you have been unhappy however please provide more information so we can investigate. Please email Stephanieprior@choices.co.uk
1/5
GoogleI definitely don’t recommend this place! Worse service ever. After leaving the property (that was in bad and not clean conditions when I came into) they asked me to paid for something that was broken in first place. Shameless!!!!
5/5
GoogleThe guys at choices have been great, they have communicated everything to me, kept me in the loop. Now i am living in my dream house in Horley. Couldn't have asked for a better estate agents. I would highly recommend.
5/5
GoogleMuch appreciation for all the viewings and work Andrew and Curtis put in to get a house sold. We received a very efficient, friendly and professional service with excellent communications throughout and would have no hesitation recommending to others.
1/5
GoogleI definitely don’t recommend this place! Worse service ever. After leaving the property (that was in bad and not clean conditions when I came into) they asked me to paid for something that was broken in first place. Shameless!!!!
1/5
GoogleScum. MD is up himself.
Agent replied
We do not have an MD at our Horley Office, your post is inappropriate and has been reported
5/5
GoogleGreat people and assisting in every way especially harry. I recommend this branch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Choices
How many reviews does Choices have?
Choices's Horley office has 98 reviews across two platforms: 91 on Google, 7 on Facebook (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Choices's rating?
Choices is rated 4.3 out of 5 across all 98 reviews, and 4.2 out of 5 on Google from 91 reviews, checked 9 October 2026.
Where is Choices's Horley office?
Choices, 28a Victoria Road, Horley RH6 7PZ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.