Trusted Agent profile · Horbury

Richard Kendall Horbury reviews

4.6

★★★★★ Excellent

1,037 reviews across 3 platforms

4 Cluntergate, Horbury, WF4 5AG

Richard Kendall's office in Horbury, at 4 Cluntergate, is rated 4.6 out of 5 across 1,037 reviews on three platforms, including 194 Google reviews rated 4.0.

4.0 / 5

194

Reviews on Google

This office

4.4 / 5

Reviews on Facebook

Business-wide

784

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Horbury office, from every platform, shown as written. First names only.

5/5

Trustpilot

Emily saves the day

We had Emily Dunbar as our appointed person at Richard kendall estate agents and honestly I dont know what we would have done without her. Our first sale fell through (not her fault at all the original buyer blindsided us all) but she was on the case, stopped the chain from falling apart and found us a new buyer in 10 days. Between organising all the solicitors, who did their absolute best be be as useless as possible, to giving regular updates on progress and keeping us, our buyers and the seller we were buying from in the loop I honestly couldn't give her a better review. If this gets her a bonus then it needs to be more.

Sam · 3 August 2026

Agent replied · 22 September 2026

Thank you so much for your incredible review. We are delighted to hear that Emily supported you so well through your sale. It is also lovely to know that her regular updates and communication with everyone involved helped keep the whole process moving. We will be sure to pass your wonderful comments on to Emily. Thank you again for choosing Richard Kendall and for taking the time to share your experience.

5/5

Trustpilot

House purchase and sale

We have just moved house and Richard Kendall dealt with both our purchase and sale , they have been brilliant, very professional and efficient. A special mention to Karen at the Wakefield branch who was with us all the way through and always polite and courteous. There were a few problems along the way but Kendall’s were always there to help and reassure us. Thank you for everything.

Christine · 13 October 2025

Agent replied · 16 June 2024

Thank you so much for your kind words. We are delighted to hear that your experience with both your sale and purchase went so smoothly

5/5

Trustpilot

Alannah was super friendly

Alannah was super friendly and extremely helpful assisting us with our move into our new property, she was calm, methodical and really went that extra mile to sort out any niggles or bits and pieces. I couldn’t recommend highly enough, she is an absolute superstar!!!

Jason · 21 April 2026

Agent replied · 27 May 2026

Thank you so much for your fantastic review. We are delighted to hear that Alannah supported you so well during your move and helped make everything run smoothly. Her calm and thorough approach, along with going the extra mile, is exactly what we aim to provide. We will be sure to pass your kind words on to Alannah. Your recommendation means a great deal to us, thank you again for choosing Richard Kendall and wishing you all the very best in your new home.

5/5

Trustpilot

Fantastic service.

I can’t thank Karen Marijewko enough for her recent support in my recent sale and purchase. It wasn’t all smooth sailing (through no fault of Karen or Richard Kendall) but Karen went out of her way on numerous occasions to ensure the sale/purchase was progressing as quickly as possible. The communication I received was brilliant and greatly appreciated.

Jim · 21 December 2025

Agent replied · 24 December 2025

Thank you so much for your kind and thoughtful review. We are really pleased to hear that Karen was able to support you through both your sale and purchase, especially when things didn’t go quite to plan. We wish you all the very best in your new home and look forward to helping you again in the future, should you ever need us.

5/5

Trustpilot

Great experience

We dealt with Shireen and Catherine at the Wakefield office for our house sale and they were fantastic from start to finish, even when the first sale fell through. They were available to speak to whenever we needed and ensured we were up to date with what was going on.

Milly · 20 February 2026

Agent replied · 21 March 2026

Thank you so much for your lovely review. We are delighted to hear that Shireen and Catherine supported you so well throughout your sale, especially after the first one fell through. Staying in touch and keeping you fully updated is so important, and it is great to know they were always there when you needed them. We will be sure to pass your kind words on to them both. Wishing you all the very best in your new home.

4/5

Trustpilot

We dealt with Karen Marijewko at…

We dealt with Karen Marijewko at Kendalls who was acting on behalf of our seller. Karen was very helpful, efficient and available and always communicated with responses promptly. Karen was great in facilitating information between ourselves and our seller and arranging viewings. A very helpful experience all round.

Graham · 5 March 2026

Agent replied · 21 March 2026

Thank you so much for your kind review. We are delighted to hear that Karen was helpful, efficient and kept communication flowing smoothly throughout the process. Facilitating information between all parties and arranging viewings promptly is so important when progressing a purchase. We will be sure to pass your lovely comments on to Karen. Wishing you all the very best in your new home.

5/5

Trustpilot

MASSIVE Thank you Richard Kendall Estate Agents Wakefield

This review is a thank you to Richard Kendall estate agents Wakefield Office and in particular Senior property consultant Elizabeth Cooke ( BA Hons)

Simon · 26 August 2026

Agent replied · 22 September 2026

Thank you so much for sharing this. Selling a property after losing a parent is never easy, and we're so glad Liz was able to guide you through it with the care and communication you deserved during a difficult time. Her attention to detail and empathetic approach are exactly what we would want for every client, especially in circumstances like yours. We will make sure Liz and the team see your kind words. Thank you for trusting us with something so personal.

5/5

Trustpilot

Richard Kendal

We took the decision to move estate agents and use Richard Kendal after our house listing had no viewings. We didn't regret the decision, Richard Kendal were professional from start to finish and our account manager Liz was fantastic!

Tom · 5 May 2026

Agent replied · 27 May 2026

Thank you so much for your wonderful review. We are delighted to hear that making the decision to move to Richard Kendall was the right one for you and that you were pleased with the service from start to finish. It is fantastic to hear that Liz supported you so well throughout the process. Being available with advice, keeping you updated and helping progress matters with all parties involved is exactly the level of service we aim to provide. We are so pleased that Liz helped make the process feel smoother and less stressful for you. We will be sure to pass your lovely comments on to her. Thank you again for choosing Richard Kendall and for placing your trust in us.

5/5

Trustpilot

Just bought our first home and had…

Just bought our first home and had amazing service throughout the whole process. A special mention to Emily Dunbar, she was always available to answer any questions and kept us updated every step of the way. We really appreciated her support, communication, and dedication from start to finish. I would highly recommend to anyone looking to buy or sell a property. Thank you again for all your help.

Jessica · 22 May 2026

5/5

Trustpilot

Excellent Service from Karen Marijewko

I would like to express my sincere thanks to Karen Marijewko at Richard Kendall for her outstanding support throughout the purchase of our first home.

Sudheer · 4 August 2026

Agent replied · 22 September 2026

Thank you so much for your wonderful and thoughtful review. We are delighted to hear that Karen supported you so well throughout the purchase of your first home and kept you fully informed at every stage. It is especially lovely to know that you felt Karen genuinely cared about achieving the right outcome for everyone. Thank you again for choosing Richard Kendall and for your recommendation. We wish you and your family many happy years in your first home.

5/5

Trustpilot

Excellent

Excellent. Managed to get the property we wanted and were dealt with very professionally. Jess was super helpful throughout!

Martyn · 2 September 2026

Agent replied · 22 September 2026

Thank you for your review. We are so glad you secured the property you wanted, and that Jess made the process feel professional and straightforward throughout. We will pass your thanks on to her. Thank you for choosing Richard Kendall.

5/5

Trustpilot

We purchased a house through Richard…

We purchased a house through Richard Kendall, and though there was issues with the solicitors Karen Marijewko was fantastic in her communication and help. Things often go wrong in these things but Karen made it all go through and was a massive source of help.

MRS · 19 February 2026

Agent replied · 21 March 2026

Thank you so much for your kind review. We are really pleased to hear that Karen was able to support you and keep everything moving despite the issues along the way. Clear communication and reassurance can make all the difference, so it is lovely to know she was such a help throughout your purchase. Your recommendation means a great deal to us and we will be sure to pass your kind words on to Karen. Wishing you all the very best in your new home.

5/5

Trustpilot

Elizabeth Cooke

I would like to thank Elizabeth Cooke for all her hard work and commitment in helping me sell my house. Her professional attitude along with a determination to help achieve the sales was fantastic. She kept me upto date with the proceedings every step of the way.

Philip · 21 September 2026

5/5

Trustpilot

Really helpful

Really helpful, friendly and tenacious when helping me to find a new tenant - especially Alice Duckett.

Billy · 5 September 2026

Agent replied · 22 September 2026

Thank you for such a kind review. We are pleased Alice's helpful, friendly and tenacious approach made finding a new tenant that bit easier. We will be sure to pass your thanks on to her. Thank you for choosing Richard Kendall.

5/5

Trustpilot

We can’t thank Suzanne and Donna enough…

We can’t thank Suzanne and Donna enough for helping us every step of the way in selling our house. From start to finish, they were amazing, professional, supportive, and always there when we needed them.

Mihaela · 18 April 2026

Agent replied · 27 May 2026

Thank you so much for your wonderful and heartfelt review. We are delighted to hear that Suzanne and Donna supported you so well throughout your sale and helped make the whole process feel manageable, especially with such an important timeline in place. It is fantastic to know that Suzanne went above and beyond to keep you updated and provide reassurance every step of the way. That level of dedication and care is exactly what we aim to deliver. We will be sure to pass your kind words on to both Suzanne and Donna. Wishing you all the very best with your move to the USA and your next exciting chapter.

5/5

Facebook

Really positive experience selling my house with Richard Kendall - worth every penny spent! From the listing, to offers and moving through the sale the service given was brilliant. Catherine and Shireen were amazing and so supportive, always keeping me aware of the latest updates - they went above and beyond, took loads of the stress and pressure away and ensured the move went smoothly to get me in before Christmas! Anyone looking to sell with an estate agent I’d highly recommend Catherine and Shireen in the Wakefield office.

Wes · 24 December 2024

Agent replied · 22 March 2026

Thank you so much for your fantastic review. We are delighted to hear about your positive experience selling your house with Richard Kendall. Catherine and Shireen are absolutely thrilled with the chocolates, wine and prosecco. Your recommendation means a lot to us. Wishing you all the best in your new home and a wonderful holiday season.

5/5

Trustpilot

Customer Service and Renter Rights advice

I have attended as a private landlord, webinars and had conversations (with Matt) from the organisation on the upcoming renter rights act and the implications of it. I can only say their approach to offering support to people impacted by this legislation has been nothing short of faultless. I work as a Trainer delivering skills and content from customer services to sales and technical knowledge up and down the country to various organisations where the subject of customer service often comes up. My personal experiences across various organisations in various sectors is that customer service throughout the UK generally speaking is poor to say the least. However for an organisation to spend time sharing knowledge with people who may not be directly customer of theirs is wonderful to see and helps to restore your faith that there are decent companies out there, and I would have to say Richard Kendall's is one of those. I will certainly be using these guys as an example of what a shining light of excellent dedication to customers is. Thank you for the support and advice you have provided and if I lived closer to the areas you operate in, I would have no hesitation of using these guys. Their professionalism, approach and dedication to support their customers is what a lot of organisations could learn from, well done to all and please keep up the great work.

Mr · 24 April 2026

Agent replied · 27 May 2026

Thank you so much for your incredibly thoughtful and detailed review. We are truly grateful for your kind words, especially given your professional background in training and customer service. It means a great deal to know that our approach has made such a positive impression. We are passionate about supporting landlords through the changes brought in by the Renters’ Rights Act, and it is fantastic to hear that the webinars and conversations have been helpful, even beyond our immediate client base. Your recognition of the time and effort our team puts into sharing knowledge and offering support is genuinely appreciated, and we will be sure to pass your comments on to Matt and the wider team. Thank you again for your support and encouragement.

5/5

Google

Mandy was so helpful and informative at every step. She always kept me updated, fought my corner when needed and was really lovely and empathetic when things weren't going quite to plan. RK always emailed to emails/calls promptly. Very happy with their service :)

Sherriden · 16 January 2026

Agent replied · 16 April 2026

Thank you so much for your lovely review. We are really pleased to hear how supported you felt throughout the process and that Mandy’s updates, dedication and empathy made a difference, especially when things didn’t go to plan. Mandy will … More

5/5

Trustpilot

Thank you Fran!

Fran at the Horbury office has been extremely helpful in assisting us settle in to our new home! Process has been super quick and easy, and any queries we have had so far have been replied to and resolved almost immediately, couldn’t be happier, thank you Fran!

Leigha · 19 December 2025

Agent replied · 24 December 2025

Thank you so much for your lovely feedback. We are delighted to hear that Fran has been so helpful in getting you settled into your new home and that everything has felt quick and easy. Prompt responses and making sure queries are resolved quickly are things we really value. Fran will be thrilled to read your kind words. Thank you again for choosing Richard Kendall, and we hope you’re very happy in your new home.

5/5

Trustpilot

Amazing team

Amazing team. Alannah was such an awesome person,she attended to us professionally and she was so calm

Gbemisola · 7 August 2026

Agent replied · 22 September 2026

Thank you so much for your lovely review. We are delighted to hear that Alannah looked after you so well and that her calm, professional approach made such a positive impression. We will be sure to pass your kind words on to her. Thank you again for choosing Richard Kendall.

5/5

Trustpilot

Excellent service from start to finish

Excellent service from start to finish. Needed a rental as we had sold our house and hadn’t found a new one! Everything was explained clearly by Alice and organised swiftly. Very professional. Would absolutely recommend Richard Kendall Horbury.

Joanne · 4 March 2026

Agent replied · 21 March 2026

We are really pleased to hear that Alice was able to help you secure a rental quickly and explain everything clearly during what can often be a busy time between moves. It is great to know you found the process smooth and professional, and your recommendation means a great deal to us. We will be sure to pass your kind words on to Alice and the team in Horbury. Wishing you all the very best while you search for your next home.

5/5

Trustpilot

Bought a house through Richard…

Bought a house through Richard Kendall’s and Karen was looking after the case - provided weekly updates and got things moving really quickly - a million times better than Purplebricks who I foolishly used on my own sale

Becky · 2 March 2026

Agent replied · 21 March 2026

Thank you so much for your honest and positive review. We are delighted to hear that Karen kept you fully updated and helped move things along quickly throughout your purchase. Regular communication and proactive support really do make all the difference. Wishing you every happiness in your new home.

5/5

Trustpilot

Richard Kendall Estate Agent Elizabeth…

Richard Kendall Estate Agent Elizabeth Cooke made the whole process quick and smooth, helping me get my house keys on time. I truly appreciate their dedication, communication, and continuous support throughout the process, working closely with both myself and the solicitors. Thank you for making everything so efficient and stress-free!

Customer · 13 November 2025

Agent replied · 23 November 2025

Thank you for your feedback. We are delighted to hear how smoothly everything went and that Elizabeth helped you get the keys on time. Clear communication and regular support are a big part of what we aim to provide, so it’s great to know this made a difference for you. Enjoy your new home and thank you for choosing us.

5/5

Trustpilot

Purchase from Richard Kendall’s

Big thanks to Emily Dunbar at Richard Kendall’s Wakefield. They were handling my purchase and Emily was always proactive, timely and efficient. I always felt I knew where I was in the process.

Paul · 2 April 2026

Agent replied · 27 May 2026

Thank you so much for your kind review. We are delighted to hear that Emily kept you well informed and supported throughout your purchase. Being proactive and keeping everything moving is so important, so it is great to know you always felt up to date. We will be sure to pass your lovely comments on to Emily and the Wakefield team. Wishing you all the very best in your new home.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Richard Kendall's Google reviews

Questions about Richard Kendall Horbury

How many reviews does Richard Kendall Horbury have?

Richard Kendall's Horbury office has 1,037 reviews across three platforms: 194 on Google, 59 on Facebook (across the whole business), 784 on Trustpilot (across the whole business).

What is Richard Kendall Horbury's rating?

Richard Kendall Horbury is rated 4.6 out of 5 across all 1,037 reviews, and 4.0 out of 5 on Google from 194 reviews.

Where is Richard Kendall's Horbury office?

Richard Kendall Horbury, 4 Cluntergate, Horbury, WF4 5AG.

Is this your office? Claim your page.