Trusted Agent profile · Honiton
★★★★★
91 reviews across 2 platforms
44 Queen Street, Honiton, EX14 1HD
Humberts's office in Honiton, at 44 Queen Street, is rated 4.8 out of 5 across 91 reviews on two platforms, including 81 Google reviews rated 5.0.
Every review we hold for the Honiton office, from every platform, shown as written. First names only.
5/5
GoogleAlex and Alistair have now sold three houses for us! In each case we quickly agreed a realistic price we were happy with, followed their advice on timing and, amazingly, sold to the first people who viewed despite somewhat uncertain market conditions. We put this down to their excellent pre-launch networking and interface with potential buyers.
5/5
GoogleHumberts is excellent, Alistair and Mandy were both very helpful, communicative, and made the whole process so seamless. The photographer they use is also very professional and did a great job. we wouldn’t hesitate to use them in the future.
5/5
TrustpilotGreat guys doing a great job!
Martin and his team were recommended by friends who had recently completed their house sale through Humberts. Being in St Ives we had our fair choice of agents but Martin and his team proved to be outstanding from the start. Incredibly confident, and reassuring in what was a tricky and fast moving market they were always on top of their game whilst remaining professional and friendly throughout the process. Shout out to Kelly & James too for their help in the process.
5/5
GoogleWhat a delight to meet this professional, customer-oriented team We dealt with a bright, welcoming Mandy behind the scenes who never seemed to tire of our every next enquiry of them and calmly and most agreeably sorted us out. Then upfront and on site we enjoyed the most personable Alex Coates, thoughtful, courteous and plainly concerned to understand both our buying and selling needs, then to share his professional experience and advice . We wouldn't hesitate for a moment to recommend their services - what a refreshing and encouraging experience!
5/5
GoogleHave recently bought a property sold via Humberts. They were excellent to deal with throughout and went 'above and beyond' to make sure hurdles (there were a few!) were overcome and that everything completed successfully. Mandy was ever attentive and helpful.
5/5
GoogleAlex, Alastair and Mandy were absolutely superb selling our property, from valuation through the offer process to the collection of keys for completion day the service was five star. Humberts actually collect the key from you prior to completion and are at the property to meet the buyer, a rare extra service other agents don't seem to offer. Alex dealt with our sale personally and we just cannot praise hin highly enough for the amount of effort he put in keeping us informed and progress chasing. Moving house is a very stressful time but Alex managed to remove the stress with his fantastic commitment and communication skills. If only all estate agents were as good as Alex, Alastair and Mandy.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAlex and his team did a fantastic job and were more than helpful throughout the whole process. Their communication was excellent right from the beginning. I can recommend them strongly to anyone.
5/5
GoogleWe’ve just moved from London to East Devon with the help of Mandy @ Humberts and I have to say it was the best experience we’ve ever had with an estate agent. Always helpful and super responsive and a pleasure to do business with. We’re both really impressed by Humberts and Alex @ Honiton is also great. Thank you Humberts.
5/5
GoogleWe’ve previously had a great experience buying through Humberts so decided to sell our home through their Honiton branch. Alistair and the team are really fantastic; they offered sound advice and support, and provided excellent communication. Highly recommended for buying or selling a property!
5/5
GoogleWe’ve previously had a great experience buying through Humberts so decided to sell our home through their Honiton branch. Alistair and the team are really fantastic; they offered sound advice and support, and provided excellent communication. Highly recommended for buying or selling a property!
5/5
GoogleAll of the contact throughout this whole process was very efficient, professional, informative and timely. This was made stress free by regular updates and covid friendly visits when required. Viewings and information made available to myself and any prospective buyer. Was sold within my budget constraints and made the asking price, an all round excellent experience. Well done and thank you Richard SteggallPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleMandy was excellent, we first met her when we viewed a property with her, she was really helpful & efficient in dealing with the purchase. As a result we decided to place our sale with Humberts too. Mandy & her colleagues took all the stress out of everything & we achieved a prompt sale. The communication was brilliant throughout, I would highly recommend Humberts.PositiveResponsiveness, Professionalism
5/5
GoogleAlistair at Humberts did a great job of selling my mother-in -laws home, he guided us all through the process and kept us up to date all the way through to conclusion with minimum fuss. I would highly recommend Humberts to sell your property and to get the best price and purchaser for it.
5/5
GoogleI had the absolute pleasure of buying a small property through Humberts in Honiton, Devon. Alex Coates made the purchase a breeze and nothing was too much trouble. I cant thank Alex enough and would recommend anyone use Humberts because the customer service and experience was excellent.
5/5
GoogleWe purchased an old country property through Humberts. We found them to be professional and responsive to all our enquiries. Alistair was an excellent conduit to help keep a complex purchase on track. He was always available to answer any queries, keeping us informed, and providing good honest direction through this tricky process. Thankyou.PositiveResponsiveness, Professionalism
5/5
TrustpilotThe staff at Humberts Sevenoaks branch
The staff at Humberts Sevenoaks branch, especially Glynn, were professionals in everything that we asked of them. We feel as buyers that they went above and beyond we can only thank them for all their help. Ron & Debbie
1/5
TrustpilotData Breach - Humberts
I was on Humberts mailing list - looking to buy a UK property. In February 2019 they sent out a mass mailing to nearly 500 people with all the email addresses on display, including mine. In their apology - send within the hour - they did it again! They say they have proper safeguards in place, that their staff can't ignore them and that this was "human error". To minimise the risk to me and my business I have changed my email address and notified my various contacts - friends, family, business associates and service providers, etc. This cost me a day of my time for which I have billed Humberts £200, less than half my usual rate. They refuse to pay. They have trivialised the problem - the increased risk to my data and that of my clients. Humberts say I should take my complaint up with the ICO. The ICO, of course, require organisations to deal with the problems they have caused and not use ICO routinely as a second stage resolution service. Humberts have broken the law. A mistake is one thing - how a company deals with it tells you all you need to know about them. Don't use Humberts if you value your privacy.
Thank you for your review. Respecting the privacy of our clients is foremost in everything we do but on this occasion the policies and safeguards we implemented were not adhered to. This is something we have since rectified.
1/5
TrustpilotTerrible service
I question the professionalism of this company. 2 weeks ago, arranged to see a property in Spain via their Purto Banus office. Contacted office before I left the UK to ensure property was still available. Took me on a tour of 6 other properties before I asked about the one I really came to see. I was informed it was sold and a deposit had been paid. 2 weeks later, it is still on their website and Rightmove. i am not allowed to post the link to prove my case. Make your own conclusion
Thank you for your feedback. We sincerely apologise if you feel you have received poor service, we certainly aim to ensure that each and every client is given the best possible service and that we make the most out of the time spent visiting Spain to view properties. We will look at our processes to ensure feedback is taken on board.
5/5
GoogleExceptional service from all the team. We couldn't have asked for a more professional service. Helpful with attention to detail, we can't recommend them enough.
5/5
GoogleI am one of the Executors for my God Mothers detached house in Honiton. From the viewing Alistair and Humberts stood out over the other 4 estate agents. We were not disappointed. With probate etc it has taken over 12 months , but Humberts …
5/5
GoogleAlistair and the Humberts team have never been anything other than professional, responsive, massively helpful and excellent. Moving home is stressful no matter the circumstances, but Alistair was always on hand to offer guidance, support and advice. I thoroughly recommend Humberts without hesitation.PositiveResponsiveness, Professionalism
5/5
GoogleWe were very pleased with the service we received from Alex Coates of Humberts whilst selling our house through them. If you are planning on selling your house and want a professional sevice from start to finish, I strongly suggest you use …
5/5
GoogleWhen selling our property in Sidmouth recently, we had a wide choice of agents to choose from. I am really pleased we chose Humberts. We had an excellent relationship with all three staff members -- Alex, Alistair and Mandy. Their response to questions was immediate and always helpful, and their advice accurate and welcome. The sale was complete within 3 months.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Andrew. It was an absolute pleasure to deal with you and your stunning house and we wish you the very best for the future. We all have our eyes peeled for your next home and will be in touch soon.
5/5
GoogleMandy was very helpful, a good communicator and willing to go the extra mile. She worked well with us (the purchasers) in order to clinch the sale for her clients (the vendors). Always friendly and pleasant to deal with.PositiveResponsiveness, Quality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Humberts's Honiton office has 91 reviews across two platforms: 81 on Google, 10 on Trustpilot (across the whole business).
Humberts Honiton is rated 4.8 out of 5 across all 91 reviews, and 5.0 out of 5 on Google from 81 reviews.
Humberts Honiton, 44 Queen Street, Honiton, EX14 1HD.
