Harron Homes Holmewood reviews

★★★★★ 5/5

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Laughton Gate

My partner and I reserved a plot at Laughton Gate today, the customer service that we have received from Levi has been exceptional.

Lyn · 13 February 2022

★★★★★ 1/5

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Avoid!!!! Avoid!!!!

I purchased my house in August 2017 from Harron Homes. In 3 and a half years we still do not have any roads completed on our estate. The customer service is worse than appalling. I am sick of being ignored and fobbed off. To think they advertise their houses as luxury homes is a joke. If you are looking at a new house, I'd look elsewhere! I only wish I was able to give them zero star's.

Lordie · 29 December 2020

★★★★★ 5/5

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Harron Homes at York Vale in Howden, East Yorkshire.

Visited the Harron Homes York Vale development in Howden today and toured the two lovely show homes. The homes were outstanding in quality and design....I could have happily moved into either of them!! I noted the high quality of the kitchen units and appliances, the modern design of the home itself and what struck me particularly was the amount of storage space available.......so often missing in modern homes. The bathrooms were beautiful with baths and showers and tiled throughout. Both homes felt spacious and in proportion. The gardens were landscaped and just the right size for relaxing in.The sales executive was well informed about the town and was both helpful and very pleasant.So pleased I took the time to visit.

Angela · 5 February 2020

★★★★★ 5/5

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Amberwood Chase Dewsbury

We bought a new build at Amberwood Chase Dewsbury last week. We were met by Jane on our first visit and she was very knowledgeable and helpful. She wasn’t a typical “sales person” at all. She was friendly and approachable. We were really impressed at the quality of the show homes we visited. They were of a different class compared to other new builds we had viewed. Jane talked us through the properties available, and answered all of our questions. We came away to think about it and wasn’t once pushed by Jane into a sale. On our second visit we made a purchase and couldn’t be happier. Jane helped us at a further appointment to make our choices for kitchen, bathroom etc. We were really impressed at the range of options available to us and the high quality of even the standard items. We can’t wait to move into our new house and are grateful to Jane for all her help.

Ann · 4 February 2020

★★★★★ 5/5

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Am buying a property at the Brambles…

Am buying a property at the Brambles Retford, using the Part Exchange service. From my first enquiry, Penny has patiently answered all the questions, explained how it works, and generally kept me up to date through the process, always with a smile. Looking forward to moving in 2 weeks. Thanks to all at the Brambles.

Dave · 13 September 2023

★★★★★ 5/5

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I have been to view the show houses at…

I have been to view the show houses at Oaklands Heath-Harran Homes and they are beautiful! Jacquie has been such an amazing help! Thankyou!

Gabby · 11 December 2021

★★★★★ 5/5

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Far Grange Meadows

We cannot praise Julie and Debbie enough. They were both exceptionally helpful, liasing with solicitors and estate agents, to get us into our new home after it had dragged on for months.They were helpful and friendly from start to finish and called round after we moved in to check evertyhing was ok.In terms of the house, some problems were picked up by the sales team when they inspected the property before we finalised dates and these were sorted before we moved in. Upon getting the keys we had a couple of issues however, Simon, the site manager had people on site to rectify within a matter of hours. Knowing people who have bought new build houses before I expected a list of snagging problems however we have far fewer than I thought and all relatively minor problems. Some have already been sorted and the rest I expect will be done shortly. I hope that the service we have recevied so far continues post the initial moving in period to resolve any issues should they arise as we settle into the house.

Rachel · 9 January 2020

★★★★★ 5/5

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Friendly, informative staff

Sales staff are there to assist you and have time to talk facts and time for you and to listen and the position you are in.Offer of hospitality is welcome when spending time at sales office.

Customer · 23 September 2024

★★★★★ 5/5

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Hockley Croft - Langthorpe

After having a few less than ideal experiences with home builders previously we couldn't fault the service we received from Jessica and Michelle at Hockley Croft. They were honest, organised and friendly, we got regular updates on the status of our home and were able to schedule our move easily because of this.The sales team in this industry can really make or break a house sale for a customer and Jess and Michelles approach was by far the best we have experienced.On top of this we have a lovely house and the team on site have been extremely helpful too, dropping off at least 2 skips and removing them (all without request) for our packing rubbish!

Kimberley · 17 December 2019

★★★★★ 5/5

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Well moved into my new harron home a…

Well moved into my new harron home a week ago and have to say it was so stressful but julie was there to help every step of the way.She kept in contact with me the full day..When i came to collect my keys my solicitor had not sent the funds so julie straight away made contact with their solicitor and tried her best push them.. which started to get the wheels rolling..She stayed later to do this and has always done that little extra..She puts a personal touch on buying a house.I have bought 3 new builds in the past and by far julie has been the best sales person i have had.. and she has great customer service.If you buy a house at their selby housing site ask for julie she has my personal recommendation.Thank you julie, your a credit to harron homes.And i love my new house which i would not have bought had you not have used tour excellent sales skills.

Craig · 15 December 2019

★★★★★ 1/5

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I actually do not know where to start…

I actually do not know where to start with this review. If you are looking at Crich to buy a beautiful home in a stunning area, I’m afraid you will only get the stunning area and not the dream home you thought you were buying. I have done nothing but chase this company to get my 160 snags completed, and it’s been 5 months now and now they just don’t bother replying. Everyone you speak to on the street are in the same position. I’ve used numerous holidays to wait in for work to be completed, and been signed off with stress with the whole process. I’ve had flooring ripped up, no hot water, breach of building regulations, oven not built in, missing safety device on my boiler to just name a few. Due to my persistence, and not allowing us to spend over £300k for our dream home and be treated this way, I have now got this down to the last two snags but one is a roof replacement over our bay window which I cannot get resolved. I’m just ignored every day and they have now started the next phase of building so there is no hope for those left in phase 1. All I can say is, the houses are beautiful to look at, in a fantastic area but you will be very disappointed with what you are left with after they receive your money as you will have to fight to even get a painter in for cosmetic work, never mind the serious snags. Think hard before signing on that dotted line. If I could turn back time and know what I know now, I would of bought from a different builder. If you can handle daily stress as well as the usual new home stress then take the risk. It does seem that all bad reviews on here have been removed by Harron homes.

Danielle · 12 December 2019

★★★★★ 5/5

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Harron Homes- Amberwood Chase Dewsbury

I have been in process to purchase a property with Harron Homes- Amberwood Chase Dewsbury which is due to to be completed Mid December. I have been liaising with Jane through the entire process from viewing the potential plot to finalising the details.she's been absolutely amazing. She's maintained continuous contact with updates and the on goings with the built. Has provided quick solutions to any issues occurred. Has been a great pleasure to deal with. Easy going and just a lovely individual with a great personality which has made it so easy to get through it all. The project manager has been fantastic with handling each plots requirements to the fullest.Would definitely recommend Harron Homes. Sabah.

Sabah · 12 December 2019

★★★★★ 5/5

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Jacquie has been helpful and answered…

Jacquie has been helpful and answered all our questions and concerns. Lovely show home also.

Nina · 6 January 2023

★★★★★ 5/5

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Fab experience buying house

Fabulous experience buying our first ever new build. Our old house was valued and we decided to part exchange our house. This was a great idea as we got more money off our house and got a discount as the same house but different plot was being sold cheaper. When we moved in, we had a few problems but it was all fixed within a week. All around this was a great experience. Paul and lorett have been absolutely fantastic.

Liz · 5 December 2019

★★★★★ 5/5

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Looking Good at Amberwood Chase

So far so good at Amberwood chase. Since Jane has taken over on the sales side we have spoken on a regular basis. She’s very easy to talk to and very informative. Being from the commercial trade I employ over 130 people nationwide, my men design and build so i know exactly what to look for and what to expect with a new build. We have not met the site manager as of yet but you can see how quickly the build has progressed following our last visit. The site itself seems organised and it appears the site manager is doing a good job with his teams to be on top of the tight schedule for the pre Christmas movers like us. Looking forward to our Demo on the 6th. We Will post another review once we are in after Christmas !!!! Erika and Carl

Carl · 1 December 2019

★★★★★ 5/5

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Great Purchase Experience with Harron Homes

Just completed everything for a great property in Amberwood Chase, Dewsbury. What a fantastic experience. The whole team on site from the site manager and his hard working team to the guys in the sales office to the wonderful Jane & Steph in the Show home. Brilliant customer service all round!All have been super responsive, helpful, courteous and committed in landing the completion within a tough time frame but they have all delivered! Weekly emails with progress updates, phone calls to check everything OK and visits to site being a really pleasant experience.I wouldn't hesitate in recommending Harron Homes or the team in Dewsbury!

Martin · 28 November 2019

★★★★★ 1/5

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Honest Review

Please think very carefully before buying a Harron. We eventually moved into our dream home in July 2016 after a long delay. Fabulous design, decent sized garden and wonderful location. But that's where it ends, the dream quickly became a nightmare which we are still living nearly 3 and a half years later. To cut a very very long and stressful story short we are 3 years and 4 months into a battle to get our issues put right. Our defects are far too many to mention I can't even remember them all, but they range from the minor unpainted surfaces and chipped woodwork to major defects like, leaks, missing insulation, unsafe retaining walls, draughts, wrongly fitted roof, missing radiators. The list goes on and on.Harron homes will do everything in their power to not fix your issues or fix them as cheaply as they can. This results in such poor work it usually needs to be rectified, and the battle begins again. No one from Harron supervises this work, you have to.The customer care is at worse non existent, at best very poor. They ignore, ignore, ignore you. Don't return calls or emails. Then when you do scream loud enough to be heard they bully you. I have had to resort to getting my local MP involved and bombarding the MD with emails to be heard. It sometimes gets you a response but usually it's very short lived. Constantly deliberately being a nuisance is embarrassing, time consuming demoralising. All I want is what I paid for but I am having to fight for it and compromise every step of the way. It has been the most stressful time of my life and a lot of my spare time is now taken up dealing with these issues, chasing Harron and investigating my rights. I am usually a strong person but Harron homes have broken me numerous times.It amazes me how they sleep at night but maybe their massive bonuses help. Me however, I'm left with a defective home and nowhere to turn.Please don't be fooled my experience is by no means an isolated case.And do they care what they have put me and many others through? No they do not. Rather than trying to right their wrongs they focus their time on trying to hide these reviews!I have read some of the positive reviews on here..... I strongly suspect they have been written by Harron themselves. I also wonder why their facebook page doesn't show comments?

Lucy · 26 November 2019

★★★★★ 1/5

Trustpilot

Is moving home really the most stressful time of your life? No, the 3 years of hell afterwards will be!

Firstly, it's important that this review is balanced; I don't want it to come across that I am just a bitter customer, so I will list everything that is good about Harron Homes first. It won’t take long. So, what are Harron Homes good at? Selling, marketing, promising (very different from delivering on those promises though). Some of their locations are very good and, aesthetically, their house designs are better than your average Bovis, TW, Persimmon, Barratt etc. But looks can be deceiving.And now for the not so good….. Don't expect to move in anywhere near the completion date, unless that is supposed to be December so they can boost their Year End statement of financial position and their bonuses. We were 6 months late (23rd of December and rushed into a barely finished house along with 7 other which meant the day was manic) and I understand that delay to be about average. They have no concept of customer service. You can email and phone 50 times a day and they will never call you back. Easiest thing is to say you will wait on hold. We were erroneously copied into an internal email where they referred to “only responding to the screamers”. Obviously I never complained enough to them or maybe I would have got more attention.Unfortunately, like most big house builders who have grown too quickly to keep true to their roots, they only care about margin and quality has gone out of the window - the cheapest materials possible and with sub-sub-contractors on ‘piece work’ they will rattle through without any QC. That might be harsh and there may well be some QC, but if so their standards are non-existent. It seems like they'd rather just get you in (get your money!) and then fix the snags later. I stopped learning the names of the Site Managers as they came and went too quickly, either fired or they quit.We had around 200 snags on moving in. A lot of this was relatively minor and I ended up doing stuff myself and have not bothered mentioning that stuff here, but there were some quite significant issues that are still ongoing today some 3 years later. Their approach is to wear you down and ignore you hoping you will give up. Unfortunately I fear that this tactic works with so many people that they do it maliciously and arrogantly (read back to the internal email we were mistakenly copied in to about “screamers”). They will also try to pass off responsibility to their sub-contractors, but remember that your contract is with Harron so the responsibility is with them.About 50 of the 84 houses on our site still require the roofs to be re-done. They used cheap tiles that were not fit for purpose and were not fit correctly to specification. Harron didn’t pay the sub-contractor and they subsequently went out of business (although I expect the standard of the roofing companies’ work to be the main reason behind that). We were given a date of Friday 9 September 2017 for ours to start to be fixed only for that date to be cancelled and us still not know over 2 years later when or if it will be done. That said, they spent 6 moths of that time trying to get out of it only to be directed by the LABC to do them. I expect the delay is down to cash flow as there is no reasonable reason why this has taken so long.We are missing stone cills from the rear of our property as apparently the plans changed just before our house started being built, yet under the Consumer Code I should have been informed of this change but never was. Harron are asking me to prove I was never informed rather than them prove I was informed!? Strange. Of the 84 houses, 6 of us are in this position which just looks odd next to the other houses, moreover, some have them downstairs, but not upstairs whilst some have them upstairs, but not downstairs. Strange plans.... That said, one house has had them retro-fit, but the rest of us are being ignored on it.They have only just finished the road surfacing, 4 years after the first occupants moved into their houses. You expect to live on a building site for a short while but there was no reason whatsoever for them not to have finished this when the last house was built and occupied over 18 months previously. Again, cash flow probably the influencing factor.Most of our neighbours have insulation missing from their cavity walls (either Kingspan or pumped in). Our bay window/living room and upstairs bedroom above that are considerably colder than the rest of the house, but they refuse to acknowledge this. They have acknowledged this for some of our neighbours though. Similarly, our Central Heating system was installed incorrectly so the heating came on whenever the hot water did, they tried to tell me that was frost protection in the system…. 5 or 6 plumber visits before this was acknowledged yet many of our neighbours had also complained about the same thing. Speaking to your neighbours and applying collective pressure is key. Many of the faults will be the same (although getting them to acknowledge that will not happen).But we are relatively lucky. The worst case on our estate - one family had to move out for 6 months whilst they gutted and rebuilt a house that was literally falling down. 6 months bouncing between hotels and short term rentals was incredibly turbulent for that family and I thank our lucky stars we are not in that position.In all seriousness, if you feel you can put up with this kind of treatment and will go ahead to make the biggest financial commitment of your life then spend a few extra quid and pay for a professional snagging company and get your solicitor to add in a hold-back to the completion payment. Also be prepared to harass the LABC (Harron have already moved on from the NHBC, and I wonder why?). To do that you will need to keep records of every email and phone call and get as much as you can in writing because to unpick the years of hassle afterwards you will need it.The real crime here is the fact you get more consumer protection buying a fake knock-off copy of something from China on eBay than you do spending hundreds of thousands £s buying a house. Harron, like other house builders, are just exploiting that.

Anthony · 23 November 2019

★★★★★ 1/5

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AVOID AVOID AVOID!!!

AVOID AVOID AVOID!!!Plot 16 Oaklands Heath:Absolutely terrible and disgusting service from Harron Homes. I never thought that if I was to buy a £524,995 "luxury" home my wife, mum and I would all be treated so badly. Reserved this plot (Edlingham) in April/May time after seeing the Edlingham show home in Shelf: the plot was in the Lindley catchment area which is why I suspect most people are buying here. Multiple delays from Harron, pushed back house by many months. Originally agreed a part ex price for my current house and then refused to give this price even though it was in writing - Harron kept finding loop holes into why they don't need to pay their agreed price! We were threatened our purchase of the house will be cancelled because their own solicitors (Shullmans) did not bother checking any paperwork/contracts until a couple days before we were meant to exchange contracts and this will delay things??!Constantly threatening they will cancel items/extras in the house already agreed and in writing.Advised we have couple months to choose bathroom/kitchen equipment/tiles multiple times, then suddenly said only have a couple of days - at this point we had had a death in the family which we made harron aware of and said we were advised have couple months to choose yet can't do it all so fast; again we had more threats of cancellation and pressure! Multiple times in 1 day!The solicitors they recommended were an absolute unprofessional joke as well (Emsleys) and would either ignore our questions completely or take days and days to answer the simplest of queries- clearly both companies are helping each other get business. Once house was nearing completion already many faults and errors.Outside tap in completely the wrong place even though it was drawn on the house map by myself and the harron staff together!Wrong bannister!The "granite" included in the kitchen has to be the thinnest/cheapest granite I have ever seen - not "luxury" at all as they keep advertising themselves.I also had the stupid conversation about doing the "snagging list" after moving in! The site manager said this will help me idenitify all problems and give me longer to do it rather than doing the snagging prior to moving in like other normal housing companies do; he explained they are doing me a favour by doing this. I can see from reviews on here that clearly once you move in and snagging done Harron homes could not care less! More tricks and deceit! This is not a luxury homes site, they are a complete joke. Absolutely disgusting behaviour!It is very sad to put so much thought, effort and emotional involvement into something that is meant to be your "dream family home" and then get treated so badly.In the end I got so angry at how my family and I were being treated and read lots of reviews on here and spoke to others; turns out this is just normal behaviour and treatment of customers from Harron and we aren't the first people to go through this. I pulled out of this purchase a few weeks ago and feel so so glad I did; purchasing this house would have been the biggest mistake of my life, as it seems from reviews things only get 10 times worse once you move in! There are so many other options out there! Old builds, new builds, self builds! Avoid Harron. I can see that I am so lucky that I pulled out (even though lost money in the process over the last few months), my condolences to those who have moved in and are struggling.Now I understand why their sales keep falling through repeatedlyAvoid at all costs. I would never ever ever ever consider harron homes ever again. Horrible horrible company.

Yousuf · 4 November 2019

★★★★★ 5/5

Trustpilot

The Grange, Shireoaks.

My wife and I have just been to check on the progress of our new home at The Grange, Shireoaks. We were aware of some negative feedback regarding Harron Homes prior to our reservation but we also have a number of friends that have bought from Harron on other sites and besides the expected minor snags their experiences have been excellent. Thus far our own experience has also been excellent, we elected to part exchange and this has been very straight forward, the offer was a little lower than we would have hoped for but the ease and convenience has definitely been worth it. The sales team at The Grange are superb, (Joanne and Jeanette in particular) the information they provided prior to reservation was very detailed, they really know their houses. After reservation their communication has continued to be great with weekly build and progress updates. It does make me think that Harron are trying to address some of the issues around communications that people have mentioned. As for the house and site, this will be our fifth newly built house so we have some experience and compared to previous houses the standard of finishing is high. Attention to detail is also to be commended, for instance the kitchen units have been fitted but then have been fully wrapped and protected to ensure it is free from any damage during further works, this might seem small but this level of attention is not something we have experienced with other builders. Apparently this is driven by the new site manager (Steven) who is said to be driving a much higher standard of finish and we have no reason to doubt this. This ethos does seem to carry through to the tradespeople. We met the electrician(Ben) who was carrying out some additional work that we have requested and he seems to have a genuine pride in his work. Clearly the house isn’t complete yet and it remains to be seen how well Harron Homes deal with our inevitable snags etc, but so far it’s been superb.

Mark · 27 October 2019

★★★★★ 5/5

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Amberwood Chade

We have recently purchased a Hereford at Amberwood Chase. The service and in particular from Jane has been excellent. We can’t wait to move into our new home. A & G Richardson

Arran · 26 October 2019

★★★★★ 5/5

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Excellent Customer Service

We reserved our Harron home in June at The Grange Shireoaks.Having wanted a Harron home for quite a few years now we finally took the plunge & bought one.Our sales rep Jo has been fantastic from start to finish. She’s helped us with many queries & made our experience a lovely one so far.Steve our Site Manager has kept us up to date with build plans & he’s always met the deadline he’s given us. Even being in front of the deadline on occasion.Really happy with our experience so far & cannot wait to move into our beautiful new home.Amy

AmyG · 21 October 2019

★★★★★ 5/5

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Thorpe Meadows

Just wanted to say how great our experience has been so far with Harron. Jeanett and Sylvia have been brill from start to finish. Regular updates including photos of the progress that’s being made. Very accommodating with our site visits to show us around. We can’t wait to move into our new home in the coming weeks! Ryan & Laura

Ryan · 4 April 2023

★★★★★ 5/5

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The Brambles

The Brambles, Retford. Nothing but praise for the company so far. Staff have gone above and beyond to help with our concerns. Have spent most of the day picking our appliances, carpets etc and the staff couldn’t do enough for us. I’ve purchased 5 new builds over the years and this is by far the highest level of detail and customer service that I have received. Highly recommend.

Michael · 4 June 2022