Harron Homes Holmewood reviews

★★★★★ 4/5

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hi I love my Harron home and I am…

hi I love my Harron home and I am really pleased with the way they have dealt with all my snagging issues so far. How ever they are now building opposite me on Airfield Way and the mud on the road is dreadful. They are making very little effort to clear it up during the day and it's very difficult trying to keep it out the house. Crossing the road is very hard with children and they bring so much mud in on their feet etc. Not happy with the builders and the continued mess. Please clean up the mess.

Paula · 16 October 2020

★★★★★ 1/5

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Unfinished home

Thanks for taking the time to write a response Harron Homes and acknowledging our issues. Could you advise when customer services will contact us to arrange for our snags to be completed. Your response is poor as we are still awaiting to be contacted and emails are being ignored. We’ve been waiting 8 months now and we would appreciate some action from you to complete our home!!Possibly the worst company I’ve ever had to deal with. We thought we were purchasing a luxury family home unfortunately that isn’t what we received. We waited months for the house to be ready for us to move into. Completion dates kept getting pushed back for no real reason except bad site management. This meant we had to apply for three different mortgages as the offers only last for 6 months until they have to be renewed. Harron refused to let us visit site and look at the house. We never had any accurate step by step build updates and the Site Manager refused to meet with us until 3 weeks before we moved in. At this meeting we realised that the build quality wasn’t what we expected and miles away from the show homes we had viewed. Some of our optional extras hadn’t been fitted and they really did have a lot of work to get the home finished ready for our completion date. Unfortunately they didn’t manage to get the house completed fully but we were ordered by Harron and told that we were under contract with them and had to move in. The real reason for this was that we were at our long stop date which meant any further delay would mean they would need to pay us compensation or we could walk away from the purchase and they would need to pay us compensation for being in breach of contract. They of course didn’t want to do that! We did part exchange on our old property and they left the buyers for our old home who had children with no fixed abode for 8 months. They were unable to rent anywhere as Harron would not communicate a realistic date for completion of our new home so they knew what they could take on from a rent perspective. Harron just kept delaying 3-4 weeks at a time. These buyer were unable to get any communication from Harron and on several occasions I had to ask someone at Harron to give them a call. It was a horrendous situation. Many months later and we still don’t have our snags or home completed. We have had no communication as to when we should expect these to be addressed. We’ve only had around 5 snags completed and have nearly 100 outstanding. We’ve had to address some issues ourselves as with young children some of the snags were just unsafe to leave. We’ve spent around £2000 on remedial work that was unexpected when purchasing a brand new home. Customer Services don’t call you back or answer emails and the Site Manager just directs you to Customer Services as we are no longer his problem. I’m now in a situation where I’m not sure what we should do as Harron are making no effort to complete our home. I think they hope we give up and sort out the issues ourselves. I’ve heard of other customers putting things on social media, camping out near the show homes or putting banners up outside their homes warning potential customers off. Maybe we need to take legal action as if we continue to get no communication, I don’t know what other option we have. If Harron read this review please contact us to arrange for the work to be completed on our home and our extras to be fitted correctly. Thanks!

CSM · 12 October 2020

★★★★★ 5/5

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York Vale - Howden

We purchased in November 2019 with completion estimated for March 2020. We completed without any major hold ups in April which, given the current pandemic we were impressed with.Communication throughout the process was good, we did have to chase etc a few times but always received the answers we needed from a member of the team.Since moving in, we have had a few snagging issues. Understandably, there have been delays due to current restrictions however, we have been very happy so far. Things that were able to be sorted whilst restrictions were in place have been, and things are picking up a lot in recent weeks. The issues that we have had are nothing major that would lead us to not recommend Harron Homes, with new houses these things are to be expected.We love our new home and are looking forward to seeing the development grow.

Ben · 12 October 2020

★★★★★ 5/5

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Our "Forever" Home

We have been in our new Harron Home for almost a week and we only have praise for the fantastic build, the marvelous company and the brilliant staff who have guided us through the process and built our dream home. We reserved our new home back in February, when it was just a slab of concrete, and Debbie and Jacquie from the Oakland's Heath development sales office were brilliant. They communicated with us throughout the build process, listened to any concerns we had, put our minds at rest, and offered loads of advice and support.As the build progressed, the site team, Mark and Jason, have been looking after all the details to make sure our home was built to the highest possible standard. They noticed a few snags and got them sorted before moving day. We have since spotted a couple of very minor things that you wouldn't notice if you didn't live in, and I have every confidence they will be sorted out very quickly. Managers Amanda and David from head office also deserve a mention. We didn't have much direct contact with them, but they were brilliant and reassuring when we did. Finally, the team of tradespeople working on site are lovely & courteous. Always happy to see you, very professional, and good at what they do.We are living in our dream "forever" home, and I couldn't be more grateful for everything the Harron team have done for us.

Mrs · 11 October 2020

★★★★★ 5/5

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From the moment we reserved the house

From the moment we reserved the house, We felt welcome and at ease due to any questions we had we answered in reasonable time, They also tendered too any problems to the house which were very miniscule when we moved in almost immediately after we had spoken too either the members of the office team or members of site, who are all very approachable and happy to help whatever the question.The house itself is perfect and was ready for us to move straight in.Thank you to everybody at York Vale Gardens Ellie & Cameron

Ellie · 11 October 2020

★★★★★ 5/5

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Beautiful Show Home

The Dustanburgh Shoshone at Victoria heights is stunning. Excellent customer service and experience from Harron. Especially Jacquie.

Lorraine · 21 January 2023

★★★★★ 5/5

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Our New Harron Home

We are due to move into our new Harron Home at the Brierley Heath development in a few weeks time. From the start we have been kept up to date with the build, with regular information and photo updates. This has been very helpful for us as we are re-locating, so do not live close to the development to check the progress ourselves. The Customer Service received from Julie, the Sales Executive, has been excellent. She has handled and answered all our queries promptly and on meeting Adie, the Site Manager, we found him very informative and helpful too. Considering the issues and delays caused by Covid-19 we are very happy with how quickly our build has progressed and are very much looking forward to finally moving into our new home!

Clare · 29 September 2020

★★★★★ 5/5

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Harron Homes - The Grange

Harron Homes - The GrangeWe cannot express in words our gratitude and thanks to Jo and Steve for the excellent customer service that we have received. From first visiting the site to nearing moving in date, no query has been too much trouble. We have been professionally guided through the process of purchasing and planning our new home, so the whole process has been a stress free and enjoyable experience. Kind Regards Dr and Mrs Felgate

Bev · 9 August 2021

★★★★★ 5/5

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Getting excited, days until we move in to our new home.

In the final stages of buying our new family home with Harron Homes, Forest Reach estate. So far all going very well. Alistair who runs the sales office there has been brilliant from the day we walked in for information to date, always happy to take calls or emails with any queries we have even if some of them seem silly questions he is always happy to answer. Site manager seems a really nice a helpful guy, I believe both will be there for us if we experience any issues once moved in but we have no doubt all will be great. Yes we shall expect minor issues due to drying out and shrinkage, this is expected from a new build. Once we have moved in and settled we shall leave another review.

Martin · 13 September 2020

★★★★★ 5/5

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Brierley Heath

My partner and I moved into our brand new Harron Home on Brierley Heath around 2 months ago. From start to finish we have had such a positive experience. Julie the sales lady is really friendly and helpful and we feel very lucky to have Aidy as our site manager. He has gone above and beyond for us and works in such a professional and friendly way. Aidy and Joel (assistant site manager) are both very hardworking and approachable, nothing seems too much for them.I would definitely recommend buying a house on the Brierley Heath site, our house is beautiful and we could not be happier.

Naomi · 18 August 2020

★★★★★ 5/5

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Almost 2 months in our new home.

Moved in recently at amberwood chase and love our home. Excellent customer service through lockdown and kept us up to date on our build all the way through. Naturally we have snags which is expected in most new builds, they could be acknowledged and worked on quicker but we aren't the only home on the site so understand how these things work. So far we have found harron customer service and site manager to be helpful on our issues and always willing to take our call.

Andy · 18 August 2020

★★★★★ 5/5

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The Tonbridge @York Vale Gardens

We moved to York Vale Gardens on 31/07/20 and our experience has been absolutely amazing.Unfortunately, due to Covid-19 Our moving date got delayed but Caroline, Angie and Scott have done everything to make us feel comfortable with the whole situation. From pictures, weekly email updates, visit to the building site they have gone the extra mile to provide an excellent customer service.The house looks great, beyond our expectations; we only had very few - not major- snags that were sorted on the day and within a few hours of our snag meeting with Scott.We cannot thank the team enough for such a great experience and lovely home.We would highly recommend Harron Homes.

MIMA · 17 August 2020

★★★★★ 5/5

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Heritage Green Chesterfield

So far so good; no complaints. We have been pleased with the progress of our new home thanks to the support and communication of Nathan and Jeanett at Harron Homes. They have been outstanding in guiding us through the entire process, proving all the necessary information and resolving any issues quickly. Whenever they can help you out, they will. We are looking forward to a completion date and a tour of our new home soon. Thank you.

Alex · 27 April 2021

★★★★★ 5/5

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Simpson Park, Harworth

We’re in the process of buying a house from harron on Simpson park and everyone has been brilliant so far. Karen has helped us through every step and we’re hoping to be in in a few weeks! Had a look in the house to see the progress and it looks amazing. We can’t wait to move in!

Joel · 28 August 2023

★★★★★ 5/5

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We’ve been to discuss a possible…Exchange

We’ve been to discuss a possible exchange at York Vale gardens and dealt with Angie- Angie took time to explain things, was very clear and professional.She made our experience very easy and would recommend.Thankyou

Christine · 27 October 2019

★★★★★ 5/5

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Very happy at Edenbrook Vale

We have been in our new Harron Home for 7 months now, we opted for the Salcombe and couldn’t be any more pleased. We love the way it looks and the layout is very to our taste. The sales staff were great, very helpful and always on hand throughout the whole process. The site manager and his team were very approachable and professional, we only had a few snagging issues which were resolved very quickly and efficiently at a time convenient to us.

Paul · 8 July 2020

★★★★★ 1/5

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Meadow view - cowboys

Meadow view - BarnsleyTerrible builders, cowboys. They won’t reply to emails, they don’t answer the phone. We have lived here 3 years and always had drain issues. However found we had vermin in the loft, had a drain company round who used CCTV on the drains, they’re blocked with rubble and our soil pipe in the downstairs toilet hasn’t been fitted properly. I called Yorkshire water, apparently no drains on the entire estate (phase 1 was 6 years ago) have been adopted because they aren’t to YW standards. I contacted Harron who say they only take responsibility for 3 months. That isn’t what the paperwork says but they aren’t replying now. Rats have been seen on the estate as they’re escaping the drains which aren’t fitted properly and this joke of a company take no responsibility. I would never buy a home from them again. They’re rubbish with all snags but this takes the biscuit. Complete cowboys!

Angela · 4 July 2020

★★★★★ 1/5

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Shocking

Shocking! Ticked off my snagging list claiming it had been completed when it had been barely touched and I invited them to do a visit to pro it but they never returned calls. Also workmanship and materials extremely poor for a a budget home let alone a Luxury home! After 4 years of being in the property 3 steps have broken (1 has literally snapped and pulled away from the wall) and others sound creaky.

Kally · 1 September 2021

★★★★★ 1/5

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So it only gets worse this is my third review empty promises then complete refusal. Steer clear of harron.

So it only gets worse this is my third review we moved in 12 weeks admittedly when the lockdown happened however harron are continuing to use the Coronavirus as a reason to not recitify thing that are promised as standard. One of our Hammond wardrobes weren’t fitted (all settles are promised 2 fitted wardrobes as standard) now I have check and they have resumed fitting wardrobes in occupied properties however harron has said they won’t sort it. This is so so wrong I am livid. Secondly our garden has never been rotivated and I have an 11 month old who has never been able to play in the garden as it is too uneven. This is not right for one it outside so now issue with Coronavirus and secondly it meant to come as standard. The third thing is our guttering has been leaking from day one and may cause damp it has happened in my one of my previous homes and this still has not been rectified. We have been told the site team will come speak to us and we are opposite the building site and no one has come. I will be escalating this as much as possible looking into contacting the ombudsman. Harron homes are pretty for a distance but up close the workmanship is poor and the customer service is non existent. I am in shock I gave them 4 stars to being with! I am not even a difficult customer and I am asking for things that should have been sorted from day one. Perhaps I should have refused to take the house keys they day we completed however harron promised these things would be rectified as soon as possible and they haven’t. They are full of empty promises. My sister has a new persimmons home and has no problem. My mum has a new Barratt home and all snag have been resolved in a timely manner to a satisfactory standard. Don’t buy from harron as others have said previously they are cowboys.

Colourmechel · 30 June 2020

★★★★★ 5/5

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We purchased our new home from Harron…

We purchased our new home from Harron Homes a couple of months ago and it is lovely. We part exchanged and the process was fast and really smooth, with the help of Rachael, Nikki and Joel who have been great.

MICHAEL · 13 August 2024

★★★★★ 5/5

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Recently bought a part exchange…

Recently bought a part exchange property from harron homes. As a first time buyer I was very nervous about the whole process, however Jacquie from sales at oaklands heath was extremely kind and helpful and was able to point me and my partner in the right direction and took a massive weight off our shoulders when we were starting the journey to buying the property. Once we had put an offer in for the property, Vicky Jowett from the part exchange department was extremely helpful with processing the purchase, she was constantly keeping us up to date and we felt in the loop at all times. Unfortunately buying a property during a pandemic is not ideal, however she was able to do everything in her power to get us into our new property as soon as she could and we will be forever grateful for all the hard work and effort that was put in to get us where we are today.

Alisha · 21 June 2020

★★★★★ 1/5

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The company that makes you break the law and treats nurses like dirt!

We have endless issues:Rude sale staffCancelled appointmentsTurningup for appointments and being told they dont have timeFalse promisesTold thatextras available that werentWrong extra orderedThe list goes on.Weve been told this monday we have to be out of our home weve part exchanged , on 29th . We cant get removers due to covid, im a nurse , my husband is also a key worker. Were both working. Harron have told us tough and basically they dont see the issue. They have told us to breakcovid legislation and put our family at risk by getting family to have our son and help us move. They dont understand why we can get leave, a nurse in a pandemic. Weve been in tears,havent sleptand are already finding being keyworkers awful without this. Noone wants to help. They just want their money. Theyre giving 5 grand to nhs workers if they buy, we arent entitled apparantly. All we want us 5days right to reside as promised on numerous occasions and asked for in writing. Our MP and police are aware ,and both will be involved . Dreading the snagging list.Noone on Lavender Fold has a good word to say about them.Theyre rude, heartless,money grabbers. Please please dont buy with them.Were taking the matter further with MP, Police, Legal action and the Press.

Emma · 19 June 2020

★★★★★ 1/5

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Poorly built houses

Really bad experience buying and living in a home built by Harron, the workmanship is terrible and the customer service team never respond to issues, I wrote a review over a year ago and even though they say they will be in touch they haven’t been near. Reading reviews it seems very apparent it depends what site you are in and probably how good the site manager and his team are so we are on Thornberries and it’s poor I think we are on the 9th site manager which speaks volumes and the latest site manager told me he isn’t interested in houses which were built before he came so there you go. My advice would be not to buy a house on this site and probably many others but be very careful and constantly watch the house build and if possible get a proper builder to check things.

Mr · 9 June 2020

★★★★★ 1/5

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Save yourself the hassle buy elsewhere

Posted a review the other day about all the issues we’ve had. My reply from harron “contact customer service” I’ve done that loads, but if you’re buying on the lavender fold site, be prepared customer service are always “too busy” to answer the calls and never phone back. I’ve lost count of how many calls I’ve made to them in the past 18 months. Save yourself the hassle don’t buy a harron homes. I’ve discovered tonight my windows aren’t fitted correctly either.

Emily · 10 May 2020