Every review we hold for the Holmewood office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotMy son bought a house 15 months ago and…
My son bought a house 15 months ago and had trouble from the start, the snag list never got done after countless reports, hes had leak after leak still nothing done. They take your money and then dump you off !!! STAY CLEAR OF THiS COMPANY!!!!!!!
Helen · 19 March 2024
Agent replied · 13 June 2024
Hi Helen and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Please could you contact North Midlands customer services at northmidlandscustomerservice@harronhomes.co.uk and they will look into this issue.
★★★★★ 1/5
TrustpilotHeritage Green Chesterfield
Don’t be fooled by the amazing show homes that draw you in. The whole harron experience is awful if only I had read these before. It starts when your greeted with the rude and abrupt saleswomen then continues through the whole journey. Even when you pick the keys up to your dream house and are given some towels because there is a bit of a leak they say which turns out to be a flooding of the downstairs toilet. The latest fault is to have a water leak coming through the ceiling. We have loads standing water on the flat roof the grass is laid on rumble so will not grow. Our snagging company found 211 faults which leaves us with no faith in the house or harron homes feels more like e renovation project rather than a new build. All the lies and false promises to try and keep you quiet will wear you down. Snagging seems to be hit and miss to a low standard not the luxury they promise.
Andy · 4 October 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We understand you are in ongoing contact with our customer care and construction teams with the issues that have been raised.
★★★★★ 5/5
TrustpilotThe hawthornes carlton
We decided to sell our house. Nicola in the carlton sales officeat the hawthornes was very approachable and explained that harron homes would assist us in selling. The service was quick and swift and nicola kept us informed at every step. We have reserved our new home and look forward to moving very soon. I cannot praise nicola at the hawthornes highly enough for her service and professionalism
Helen · 28 May 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotAvoid at all costs!
I could write war and peace referencing all the 2 faced lies and outrageous bodge jobs I'm currently dealing with but the bottom line is this. They do not give a flying crap once you have paid your deposit, and then it gets progressively worse until you cant actually believe a company this bad can physically exist.I'm now 18 months into my journey with Harron Homes and so far I've been physically intimidated by a site manager for simply asking questions, I've been told lies that range from 'no that's your view we're not building there... to the inspection is booked i promise...to I'm sorry we'll sort it, which consists of waiting 6 months before blowing your top and some dimwit comes and bodges it leaving you wishing you just arranged for a professional to do it properly. One of my particular favourites however were the 2 data protection breaches which were dealt with by laughing it off. Then you come to the actual quality of the property, DO NOT take the show home as an example of what your getting, the difference between the workmanship on the show home and that on my actual property couldn't be any further apart if my house had been built by cave men with mud pies, in fact it probably has been!I wouldnt wish Harron Homes on my worst enemy. The business model boils down to bodge it as cheap as possible and ignored the customer until they give up......
Simon · 24 September 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. We would like to take this opportunity to reassure you that we take customer feedback very seriously. We have checked our records and understand that the process to resolve the points raised is ongoing and our customer care team are liaising with you directly. Many thanks.
★★★★★ 5/5
TrustpilotHuddersfield: outstanding service!
Went up to view the show homes and they were absolutely stunning. Very tidy, clean and so presentable. Have the most welcoming and delightful team as we were all treated so nicely. We were greeted by Jacquie, and she was so nice. 100% recommend even just popping up and viewing the show homes as they give you lots of useful information and support, even if you decide that it is not the best place for you- it is extremely worth a viewing! They provide a wide range of homes and allows you to build an idea of what you would like in a home. Best service yet!
Marie · 23 September 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your experience with Harron! We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
Trustpilotour harron home at The Banks
After waiting a long time for our home, due to circumstances beyond anyone's control, we moved in in august. We absolutely love our home, it is perfect for us, in an ideal situation in a lovely cul de sac with friendly neighbours. There are less snags than we expected for a new house and Anthony and Chris on site have responded quickly to any of the minor snags that we have found. The quality of the materials used in the build is excellent when we have compared it to other new houses and the design is fantastic.
Lynn · 21 September 2019
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotStay Clear of Harron
We moved to what was supposed to be our dream home last year. Since moving in we’ve had no end of problems. The garden walls collapsed narrowly avoiding injury to our 3 year old grandson, the kitchen diner suffered extensive damage due to raining in, the whole kitchen floor had to be replaced and we’ve had black mould in the kitchen. Non of the internal doors fit. When we threatened legal action we were told they would refuse to carry out the work. Customer service is shockingly poor. We expected snags and had they been dealt with properly and we hadn’t been ignored by harron then this may have been a different review
Diane · 10 September 2019
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our customer care team is liaising with you at present to find a suitable resolution. If you have any further queries we would urge you to contact yorkshirecustomerservices@harronhomes.co.uk.
★★★★★ 5/5
TrustpilotWe moved into Bishops glad Ripon with…
We moved into Bishops glad Ripon with the intention of finding our forever home and we were not disappointed. We part exchanged our old house which was very smooth, it was delayed by a month but important our house was right,. we absolutely love the house and the area. there were some very minor snags. the very attentive on site workmen had every thing fixed within a few days. the rooms are all a good size. it just the sort of neighbourhood we want to bring up our family. there is a beautiful nature reserve less than 50 metres from the house. Plot 8 bishops glade .
Edward · 8 September 2019
Agent replied · 24 August 2024
Hi Edward, thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotHelpful sales advisors
We’ve just completed our colour options at the Lavender Fold site and have to say we were wary about going with Harron Homes from the reviews at first.However, we visited our friend’s house on another development whose snags were minor and resolved in good time, which settled our nerves as they have a beautiful property. We managed to put an early bird down on a Baybridge back in April and since then the sales side has been absolutely brilliant.Our sales advisors Sharon and Eileen couldn’t have been more helpful answering our many questions. As first time buyers we also found their recommended financial advisor and solicitor really helpful, making the legal side run very smoothly!For us the buying process has been seamless and we’re currently keeping everything crossed for a Christmas completion to a high standard. I’ll leave an updated review post move in!
SH · 7 September 2019
Agent replied · 24 August 2024
Thank you for taking the time to leave a review. It’s great to hear about your experience with us. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotThis is a House Builder to avoid
This is a House Builder to avoid. They can NOT be trusted. We have been in our House approx 14 months now and most of our snags are still to be resolved. Customer service is just awful. They wont respond to emails or phone calls, even if you have water leaking into your lounge!!! I can say with 100% confidence that this is the worst company we have ever dealt with.As for the 5 * reviews, Enid Blyton must be contarcting at Harron Homes, writing both the literature and the reviews. They are completely untrustworthy and 1 star is 1 too many. Save yourselves literally years of stress by buying from a more reputable builder.
Henry · 6 September 2019
Agent replied · 24 August 2024
Hi Henry, thank you for your review. It is our understanding that you are now in contact with our team to find a suitable resolution. We would like to take this opportunity to reassure you that we take customer feedback very seriously. Many thanksHarron Homes
★★★★★ 1/5
TrustpilotConsider other options
The review below has clearly been written by Harron Homes - what a load of cobblers! If you believe that, you’ll believe anything. The person also hasn’t actually bought a “luxury” Harron Home.View your other options before you buy! We’re on a new estate, and others that have been here from the start have outstanding issues. We paid for a lot of upgrades, most if not all either dont work/ scratched or are of poor quality. The contractors that come in to fix things have no regard for your property. For example, we had some painting work carried out following a repair to the ceiling. Dust sheets were not used and paint dripped all over our table. Harron Homes proceeded to scrub this and damaged our table. We have been locked in a battle to have this and the other many ongoing issues sorted since Oct. 2018. Since moving on to the site there have been 3 different site managers all promising resolutions but to little or no avail. Customer care are despicable and we are looking to take legal action against the company. If you call site personnel/ directors for updates they either dont answer or pass you on to someone else. I can honestly say this is the worst move we ever made!! I would genuinely not bother with this company and only feel sorry for the poor unsuspecting souls that do purchase.... you'd be in for a rough and stressful time.
Lisa · 6 September 2019
Agent replied · 24 August 2024
Thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. We have checked our records and note that your concerns listed below have been logged and our customer service team is in communication with you. In the meantime if you have any further queries we would urge you to contact northmidlandscustomerservices@harronhomes.co.uk
★★★★★ 5/5
TrustpilotI was worried by reading the reviews on…
I was worried by reading the reviews on line about Harron as I had never heard of them. I was waiting for the sales office at Howden to open as im from the area so looked them up. I was quite disappointed from what I read to say the least. However ive since been to the sales office and the lady there was so helpful. She recommended I go and have a look at the show homes near by since they are not built yet at Howden. I did say I didn't like what I read on line but I really loved the show homes and the style of houses plus I wanted a house close to town and the train station. To ease my concerns she suggested I go and look for myself and drive around a nearby site . It seems peoples experiences are very different. The lady in the sales office explained to me about the company and how they are now using the NHBC which I didn't know what that was until it was explained. From what I gather it will make sure standards are improved. The sales lady and the site manager who I also met really made me feel confident about buying a house there so I decided to early bird on a plot. They were both really professional and genuine. I feel like ive been properly informed at the start to make a considered decision. I don't expect the house to be perfect but I do trust that if theres anything that needs sorting that it will get fixed.
Penny · 6 September 2019
Agent replied · 24 August 2024
Hi Penny, thank you for your review. It's great to hear about your experience with us. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the relevant person/people.
★★★★★ 1/5
TrustpilotMislead from the start
The sales side was actually fairly reasonable, except when we purchased the property, the sales lady said "make sure you keep pestering Customer services after you moving in date for any defects", which we thought was quite a strange thing to say. Now after 17 months of phoning and emailing the customer service team daily we have both come to the conclusion that she knew we were being sold a defect riddled house which, as it transpires, applied to almost all of the estate.I do feel as though we have been totally mislead and that the customer service team really could not care less. They are a greedy profit driven company were customers come last. This experience has made us think twice about ever buying a new home again, but NEVER NEVER EVER from HARRON HOMES. The best advice I have seen is to talk to people who have already been thru the Harron "experience", knock on the doors and get your info first hand, as I don't believe the higher rated reviews are even possible from a genuine buyer.
Paddy · 3 September 2019
Agent replied · 24 August 2024
Hi Paddy, thank you for your review. Our teams are keen to assist you further but in order to do this it is recommended by Trust Pilot that we audit reviews in order to verify that they are from genuine home buyers.Unfortunately using the information provided, we’ve been unable to locate your details on our database, therefore we have sent you a private message via Trust Pilot through which you can provide your full details so we can assist you further. Many thanksHarron Homes
★★★★★ 5/5
TrustpilotWe recently moved into our new home on…
We recently moved into our new home on Amberwood Chase in Dewsbury. We had several friends who had already bought and moved into homes on the development and had mixed reviews from them but seemed more positive than negative so we wasn't deterred.The development had recently changed from LABC to NHBC and NHBC seemed to be much more involved in the build process which gave us peace of mind that some of the negative comments we'd heard would not be an issue for us.During our home demo we had our inspector hats on, looking for known defects and to our surprise, we found only than a hand full of cosmetic faults. The finishes looked excellent throughout. After moving in we had discovered more defects, some still only cosmetic but some a little more serious. I kept an open dialog with sales (Jo) and the site manager (Matt) who both responded quickly and took satisfactory steps to resolving the issues in good time. It took just over a month to resolve the issues and we're now settled in enjoying our beautiful new home.Id like to thank Harron Homes for an amazing buying experience and for being so attentive to our needs. Both Matt and Jo visited regularly while were settling in, offering assistance when required and going the extra mile to make sure we had everything we needed.We would / have recommend Harron Homes to friends and family and would definitely buy from them again.
Craig · 2 September 2019
Agent replied · 24 August 2024
Thank you for taking the time to leave a review Craig. It’s great to hear about your move to a brand newHarron Home. Our teams are always working hard to deliver our customers with the best possibleexperience. We will pass your feedback onto the relevant person/people. Thank you again!
★★★★★ 5/5
TrustpilotI honestly couldn’t recommend Harron…
I honestly couldn’t recommend Harron Homes highly enough. Customer service has been fantastic Michelle at Simpson Park couldn’t have done enough to help us and for that were incredibly grateful.Looking forward to moving into our new home in the foreseeable future. Thank you.
Lisa · 12 May 2024
Agent replied · 13 June 2024
Hi Lisa and thank you for taking the time to leave a review. It’s great to hear about your experience at Simpson Park. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotYet another day’s holiday wasted…
Yet another day’s holiday wasted waiting for customer service to not turn up. Harron are an absolute joke of company check out victims of harron homes on Facebook to see the actual real feedback !! Before you try and remove this review it’s plot 62 27 Nidd Croft Killinghall bought last October
Andrew · 1 November 2023
Agent replied · 13 June 2024
Hi Andrew and thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously. Our Yorkshire customer care team is liaising with you at present to find a suitable resolution. If you have any further queries, we would urge you to contact them on yorkshirecustomerservies@harronhomes.co.uk.
★★★★★ 5/5
TrustpilotHarron Homes event at The Hawthorne’s, Carlton.
I was delighted to be asked to attend the fabulous Harron Homes event at The Hawthornes, Carlton. Really enjoyed talking to everyone who attended, about the latest Interior Design Trends. We also put together some beautiful concept boards which went down really well. Excellent well planned and executed event by the lovely Harron Homes Team at this stunning site. Look forward to the next one.
Karen · 27 September 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your experience with us. Our teams are always working hard to deliver the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotHaving recently looked for a new home…
Having recently looked for a new home we looked at some Harron Homes developments and were very impressed by both their staff and their houses.The houses were excellent - far better in terms of layout and content than anything else in the area.The staff were helpful and knowledgeable.We felt very comfortable and are now looking to reserve as soon as we can sort out our current house.
Gary · 3 July 2022
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 1/5
TrustpilotBadly let down
We feel so let down. For the last two years we have been dealing with that inept customer care team, telling us (even promising) that our issues will get sorted just to be continually let down. We are now at a stage were we need to move out of the area and can't, as the house is not even finished. They should be banned from selling houses. Harron should hang their head in shame. As a House builder I would not even slightly recommend them.
Joey · 16 August 2019
Agent replied · 24 August 2024
Hi Joey, thank you for taking the time to leave a review. We understand your concerns and would like to take this opportunity to reassure you that we take customer feedback very seriously.
★★★★★ 5/5
TrustpilotHaven't bought an Harron home yet as I…
Haven't bought an Harron home yet as I am awaiting some deposit money and finances allowing but I am considering doing so simply by the customer service each time I go to the Silsden site.The sales guy is always polite and not at all pushy with us, nothing is too much trouble and we have been three times so far! The houses we have been shown around (unsold homes) have always been of a good standardWill deffinatley be reserving our dream home soon at Silsden
Adam · 30 July 2019
Agent replied · 24 August 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the relevant person/people. Thank you again!
★★★★★ 1/5
Trustpilot100% regret buying a Harron Home
We have been in our "meticulously built luxury home" for just over 2 years now and have regretted every single moment of it. We feel like we have been conned by the house builders, they have lied to us right from the start. Promising that they will repair or the snags, even the site manager mislead us saying everything would be completed by the time we moved in. Yet absolutely none of the snags had been touched. Every time we clean the house it feels like we are trying to polish a tu*d. They are not to be trusted AT ALL. NOT RECOMMENDED EVEN SLIGHTLY. Also, I am not sure which part of our house is either luxury or meticulously built. I am pretty sure Harron would not be able to tell me either. CON ARTISTS.
Baldy · 27 July 2019
Agent replied · 24 August 2024
Thank you for taking the time to leave a review.
★★★★★ 5/5
TrustpilotOur Beautiful Harron Home
Been in our home a month now and to be honest it’s the best decision we ever made ! We love our home it’s just what we wanted great size plot, beautiful location with access to Brierly Heath’s walks with links to the 5 pit trail.Julie and the sales team were so helpful from start to finish giving us everything from helpful advice to guidance and support we couldn’t of asked for more. Great experience!!
K · 27 February 2021
Agent replied · 13 June 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand new Harron Home. Our teams are always working hard to deliver our customers with the best possible experience. We will pass your feedback onto the team. Thank you again!
★★★★★ 5/5
TrustpilotHarron Homes Dewsbury
We moved in to our house around 6 weeks ago & have been very happy with the service we received from Harron Homes. The customer service we received at the beginning of the process was excellent, with quick responses if we ever had any issues. We had our house demo a week before moving in where we pointed out any problems we had & these were sorted before we moved in. Since moving in we have found a few more issues, nothing major, but these have since been rectified within three weeks. Overall, we are very happy with our home & the service provided from Harron Homes (Dewsbury site), with special thanks to Jo & Matt.
Lauren · 12 July 2019
Agent replied · 24 August 2024
Thank you for taking the time to leave a review. It’s great to hear about your move to a brand newHarron Home. Our teams are always working hard to deliver our customers with the best possibleexperience. We will pass your feedback onto the relevant person/people. Thank you again!
★★★★★ 1/5
TrustpilotCrofton Site
We purchased a home from the Crofton site in December 2017. Since then we have had non stop issues in getting our defects remedied. We have lost count of how many emails and telephone calls we have made to Harron Homes. Even the defects taken on the pink moving in sheet have not yet been completed. Dealing with them is just really time consuming and frustrating. We still have over 50 faults left. We truly believe that Harron feel that they have paid for the work doing once, when the property was built, so why should they pay again. The attention to detail is non existent. They must just hire the cheapest contractors regardless of competence. To make things worse the site managers just don't care. Almost every house on the estate has had issues dealing with them. We are coming to the stage were we will need to take Harron to court to get some kind of redress. Reading the reviews I am not at all surprised that the vast Majority are so negative, they really are that bad. Save yourself years of hassle and spend your money with a house builder with better reviews (believe me they do exist) and one that won't leave you high and dry with defects.
Gillian · 7 July 2019
Agent replied · 24 August 2024
Hi Gillian, thank you for your review. It is our understanding that you are now in contact with the relevant customer care department to find a suitable resolution. Many thanksHarron Homes
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