1/5
TrustpilotAbsolutely disgusting
Absolutely disgusting aftercare if I seen all these bad reviews before I definitely wouldn't have bothered. Robyn put the phone down on me very rude
Trusted Agent profile · Holmes Chapel
Gascoigne Halman Holmes Chapel reviews
★★★★★
191 reviews across 2 platforms
14 The Square, Holmes Chapel, CW4 7AB
Gascoigne Halman's office in Holmes Chapel, at 14 The Square, is rated 4.0 out of 5 across 191 reviews on two platforms, including 74 Google reviews rated 4.9.
Reviews
Every review we hold for the Holmes Chapel office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotThank you to Angela and the team at the…
Thank you to Angela and the team at the Macclesfield office for their advice and expertise and professionalism in helping in my recent property purchase.You provided an excellent and stress free service .Thank you
5/5
TrustpilotThank you to Angela and the team at the…
Thank you to Angela and the team at the Macclesfield office for their advice and expertise and professionalism in helping in my recent property purchase.You provided an excellent and stress free service .Thank you
5/5
GoogleAmazing experience with the purchase of our property. Was kept up to date on a weekly basis. A special mention to Steph who went above and beyond chasing and updating all the relevant parties.
5/5
GoogleWe entrusted our sale to Steph and the team and were delighted with the support we received. They were proactive in updating us with feedback from prospective buyers and the subsequent period until the sale was completed. At the time of exchange Steph was particularly proactive to ensure our requirements were met. I wouldn't hesitate to recommend them.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleA curious case where I was deemed unsuitable to view a property within a 2 minute conversion. BTW I own 3.5 properties outright. A very peculiar one.
5/5
GoogleJust purchased a property through Gasgoine & Hallman, Steph and the team worked tirelessly to get the purchase completed and will be forever grateful. Highly recommend.
3/5
TrustpilotDepends on what you want
Very good when dealing with renting out a property. Great, fast communications, friendly service. However, managing the property is below par. I have to chase up things and still waiting for a contractor re heating in the freezing temperatures.
5/5
TrustpilotHighly recommend, especially Dominic
We were delighted with Gascoigne Halman’s service, when buying a property through them. They always went over and above. In fact I think our purchase might have fallen through but they kept it all on the rails. We will sell our house with them if we ever move. Dominic is fantastic. He always knew everything about the chain, and did loads to keep it all moving forward.
1/5
Trustpilotvery poor customer service
Very disappointed with customer service. Found the staff to be really unhelpful. As a cash buyer had been keen to purchase a property for my daughter and disappointed to learn the property we had secured was taken off the market. Tried to found out why and if there were any other similar properties available through the branch and got absoutley no help from them. Sent a polite message to the manager with honest feedback and requested that he give me a quick call to discuss - 2 weeks later and havent heard back from him. Will now never use Gasgoigne Halman again and recomend other agents who have a little more time and respect for their customers
Agent replied · 13 June 2024
Dear Mr Evans,We are very sorry to hear of your dissatisfaction. Please can you email me with a little more information and to which branch this relates to and I will look into this further for you. james.coppock@gascoignehalman.co.uk Kind RegardsJames Coppock
5/5
GoogleExcellent service from initial valuation, all the way through to completion of the sale. Would highly recommend Steph and the team
1/5
TrustpilotVery Poor Customer Service!
the lettings division are very poor, they are very quick at taking your money, but when something goes wrong they take an eterinty to return or respond to emails or telephone calls. Once you have vacated you cant get your secured dposit back, again the communication process and customer service is no existant.
5/5
TrustpilotHighly recommended
We recently sold and bought our new home through Gascoigne Halman in Macclesfield. From valuation to completion the service & support has been excellent. Gascoigne Halman not only found us fantastic buyers but found our dream home and we couldn’t be happier! The whole team provided a great service with a particular shout out and thank you to the Manager, Matt for his communication and support throughout to drive our sale and purchase forward.
5/5
TrustpilotGascoigne Halman Macclesfield Office
We recently sold our property through Gascoigne Halman Macclesfield office and are now renting from them. We have been pleased with the professional service they offer, all the staff have been pleasant and helpful. Thanks to all the Team and special thanks to Adam and Lisa.
5/5
TrustpilotExcellent professional service
Excellent professional service and communication from going on the market to completion 8 weeks later.With special thanks to James Coppock, Dominic Morgan, Lucy Kershaw and Markus Jolleys. Alison Addy
Agent replied · 13 June 2024
Thanks for the review Alison.
1/5
TrustpilotTerrible experience with this company
Terrible experience with this company. Had to fight for my deposit which they made unnecessarily difficult. They supported a landlord who said the property was uninhabitable when the independent check out report confirmed as 'good'. 6 months to get deposit back from TDS who awarded us £2,500 of the deposit and the landlord £100 after he tried to claim for £4500! Would never use this company again, avoid!
1/5
TrustpilotI wish I could give this letting agency…
I wish I could give this letting agency zero stars. They have completely breached our contract and shown a total lack of professionalism. Upon moving in, the house was absolutely filthy, with rubbish in back garden. The state of the property was uninhabitable, clearly, no cleaning had been done. On top of that, broken window and door glass was shattered, posing a serious safety risk.
4/5
TrustpilotGreat staff
I sold my property through Gascoigne Halman in Frodsham. The girls in the office were extremely helpful, helped me to understand what was happening and I sold my property within 2 weeks. I can’t thank them enough
5/5
GoogleWe had a solid end to end service during our purchase. Helpful and clear communication and great relationship management throughout the chains. We're particularly grateful to Steph for her patience and support with securing our home. She has been across the details, responsive, friendly and professional.
5/5
TrustpilotI dealt with the wilmslow office
I dealt with the wilmslow office. James and the team were always available to help me out. Very pleasant experience and highly recommended.
Agent replied · 13 June 2024
Many Thanks for the review. It was a pleasure to help
4/5
TrustpilotGeorgia Day is a credit to Gascoigne Halman
Recently bought a house and dealt with agent Georgia Day who was fabulous from start to finish. No qualms with recommending her and the team at Macclesfied. Overall, it took around 4-5 months and Georgia just kept pushing for us to be moved in by Christmas which finally happened. Thanks, Georgia!
5/5
GoogleThese girls have been more than helpful during my property sale. Staying positive and assisting beyond their service, I would thoroughly recommend using this reputable estate agents in Holmes Chapel. My son used them recently as well and was as impressed with them as I was. My daughter is now using them and has sold her home quickly after several problematic previous attempts with other agents. Thanks girls of Gasgoine much appreciated Sally Gardner
1/5
Trustpilot0 communication, AVOID
Informed us that the property we were moving out of had been re-let. We then rushed to clear and deep clean the property. Rang several times on the day with no answer to then be told any day before Thursday would be ok. We were then informed by another call 10 minutes later that the property had infact not been re-let. Severe lack of communication therefore making us pay another month rent & bills.
5/5
TrustpilotA huge thank you to Tracy and all the…
A huge thank you to Tracy and all the team at Gascoigne Halman Frodsham office for working together , constantly chasing , updating and achieving a new sale/ exchange and a clock ticking completion deadline ..Fabulous to work with you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
