Trusted Agent profile · Holmes Chapel
★★★★★
178 reviews across 2 platforms
14 The Square, Holmes Chapel, CW4 7AB
Gascoigne Halman's office in Holmes Chapel, at 14 The Square, is rated 3.9 out of 5 across 178 reviews on two platforms, including 61 Google reviews rated 4.9.
Every review we hold for the Holmes Chapel office, from every platform, shown as written. First names only.
5/5
GoogleWe have recently moved house ; Steph and her team at Gascogne Halman in Holmes Chapel have been extremely professional, helpful and have made a potentially stressful transition go smoothly especially in the face of a couple of challenges. We just felt that they were working hard on our behalf which made us TRUST the process and trust that they were taking care of our best interests. Thank you Steph, Abbie and Sarah and all the team.
1/5
TrustpilotPoor service and disappointing behaviour after tenancy agreement
After completing our tenancy with Gascoigne halman. Despite leaving the property in what we believed to be a clean and acceptable condition. We received a £550 deposit claim, including charges for cleaning (£250), decoration and painting (£150), and a radiator leak (£115). I have rented this apartment for 1 year.When we first moved into the property, it was in poor condition and had a noticeable odour. We raised this with the agency several times, but no action was taken.
1/5
TrustpilotAwful management and communication
As per all the other negative reviews - terrible communication - poorly written emails, unprofessional in manner and just awful to deal with. From moving into property, water pressure issues and constant cold showers. After months of back and forth was told (by a manager) 'oh well you are on a rolling contract, so you can just find another property' as appose to just having the issue fixed? Turns out it was a pump needed for the boiler, and of course the landlord did not want to pay as it was 'expensive'. It wasn't. Paying over a grand a month for no hot showers and terrible management is expensive. Clearly they prioritise landlords and not tenants. We left as suggested and do not recommend for renting at all - save your self the stress and sour puss faces.
5/5
TrustpilotHighly recomment Gascoigne Halman in Macclesfield
After 3 aborted sales with Purple Bricks which consumed 14 stressful months due to lack of support, wrong price, no vetting of purchasers, etc., etc. I decided to use Gascoigne Halman in Macclesfield to sell our house. Within 1 week Matthew Clark and his team had vetted a new purchaser who was right for our property, truly had the funds, and was highly likely to follow through to completion (which they did).I can't recommend Gascoigne Halman enough for their proactive advice and follow-up, aiding the purchaser and keeping me informed. I found them friendly and easy to communicate with. No waiting for someone to answer the phone for inquiries and prompt replies on email. When the exchange of contacts and completion time came, they helped pressure crucial solicitor communication so that we met the target dates keeping me (the seller) and the purchaser happy. I can't recommend Gascoigne Halman in Macclesfield enough. Thanks, folks, you deserve the credit, and will be using you again for another property sale.
5/5
GoogleSteph and her team from our first meeting showed , knowledge and understanding with a Clent who had not moved house for 49 years . In the run up to our decsion to sell we gained total confidence in the sercvice they would provide . Although our house sale was acomplished in double quick time we feel their knowledge of potential buyers in the market place was the one of the most important factors in the sale , the other of course was our house ! Many thanks to Steph and her team - Jan & david Deas
5/5
GoogleSteph, Abby and Sarah really are the best of the best. Gascoigne Halman Holmes Chapel recently helped us sell our old house and buy a new one. There are so many points in the house selling/buying journey that can be frustrating or stressful, but Steph, Abby and Sarah have been an utter joy throughout - so supportive, so calm and so capable. I will genuinely miss speaking with them on a regular basis!
5/5
GoogleI was so pleased I chose Holmes Chapel Gascogne Halman to sell my property - they were just so good! Steph and Abbey dealt with everything so professionally and kept me informed at every stage of the process - they were both brilliant. The whole experience from beginning to the end was handled perfectly. Just to add Steph kept on top of both solicitors and pushed the process along without undue delay. Thanks Steph & Abby for all your good work.
1/5
TrustpilotNegligent - Do not rent from them
My husband and I moved into a property managed by letting agents Gascoigne Halman in Chapel en le Frith in November 2022. From the start we had major issues with the property; it hadn't been cleaned, the water pressure was terrible, in fact prior to us moving in after pointing out some defects during a viewing the electricity board had to be brought in to make the electrics safe! There was rubbish left in the loft and cellar and an open manhole cover with standing water in the basement with a pump in it. We had been told this was a usable storage space by the agents. It was not. It flooded more than once ruining our property and was horrendously damp. The wetness in the cellar rose through the house making it constantly damp and mouldy. The window frames were so rotten you could push your finger through them. The front door lock was insecure and you could push the door open with a hard shove.The shower seal was leaky and caused staining downstairs. The shower barely worked then stopped altogether. I believe the property would have been below the required EPC rating for letting if it were tested last year.These are just a few of the catalogue of defects. (I have photographic evidence of all of this). It took months to get some these things rectified and over 200 emails. I have made clear that one of my emails be treated as an official complaint but nothing has come of it. Often we were simply told 'the landlord doesn't want to spend any more money on the property'.We requested a reduced rent rate from £900 to £500 expecting a negotiation with the landlord. He took over a month to respond and then offered £850 despite our explaining the extensive damage to our property and us having paid for a shed to move our things from the cellar. The agents then sent messages chasing arrears. After continuing to press for the landlord to fulfill his legal obligations we were eventually hand delivered a section 21 notice (our tenancy should have run until November and they delivered this in June which I think may be in breach of the rules). The landlord claimed to not be able to afford repairs and needed to sell the property. This all happened over an 8 month period and I have to believe there is some sort of recourse for us. The property should not have been let in that state and we should be able to claim damages for our ruined property and loss of income (I work from home as a contractor). Having rented for over 20 years I have never had such a terrible experience. We moved back to Chapel to be closer to my elderly parents to care for them and now because of the lack of affordable, appropriate property we have had to move further away ultimately making them suffer. We have contacted the property ombudsman who have advised we have a case against Gascoigne Halman we just need to to follow it up. We have managed to find a private let and now moved at great personal expense through no fault of our own. Our new property is clean, well cared for and seems heaven after 9 Cross Street.
1/5
TrustpilotI would give less stars if possible
I would give less stars if possible During the tenancy it started already. the garage door fell down TWICE. and it took them 10 months to fix. Only when i started to not pay the full rent they started acting fixing it 2 months before we needed to leave the premisis Altough they make a check in and check out report they dont look at it. Claiming ridiculous amounts of money for things that where already like that before we moved in as visible on the checkin report. We've been waiting for 2months now to get our deposit back and they keep answering once every 3weeks if we're lucky and if they read our 10emails every 3 weeks to remind them
5/5
GoogleIf I could rate this branch specifcally higher than five stars, I would. We recently purchased a home (after looking at many with them!) that was sold by Gascoigne Halman’s exceptional Holmes Chapel team. They went above and beyond to help us find the right home, and then, when it came to purchasing, they were exceptional in their communication and in driving the whole chain forward. We had delays at the other end of the chain that were nothing to do with the GH team, but they kept pushing and got hold of people others could not. In particular, Steph’s relentless drive to push through the purchase and sale for everyone involved was admirable. It should be noted that we previously used a different GH branch ten years ago when we sold a house in another area of Cheshire, and that experience (a completely different team) led us not to go with GH to sell our house in Holmes Chapel to move again in the village. The difference in service between this branch and that past experience with a different GH branch was night and day. Although it’s a larger chain, the Holmes Chapel team of Steph, Abby, and Sarah, whom we dealt with, really gave it a lovely local feel, and they were great to deal with throughout - striking a perfect balance of friendliness and professionalism. Thanks again! Chris and Sarah
5/5
GoogleSteph, Abby and Sarah have been a pleasure to work with on the sale of my much loved family home in Goostrey. Steph and the team went above and beyond to help. Offering their support, guidance and experience when I needed it. I would highly recommend Gasgoine Halman Holmes Chapel. They really are an exceptional team of friendly professionals.
1/5
TrustpilotIf I could give them 0 stars I would.
If I could give them 0 stars I would. From the outset they seem great, but as soon as the agreement is signed they stop caring about anything except getting the rent in each month. They'll happily let themselves in without speaking to you, they say that they only have to send an email 24hrs in advance. They never return calls. They ignore maintenance requests and then try to say that you damaged things that never worked and were highlighted on the initial move in. As for returning your deposit, I am currently going through a claim against them through the dps as after 4 weeks of vacating at the end of tenancy, they have not done a thing woth regards to authorising the return of deposit. Once you aren't paying them rent anymore, they won't return calls, messages, emails. Go in in person and funnily enough, "oh sorry, they've left for the day and I work in a different dept. I'll leave them a message and get them to call you in the morning" AVOID AT ALL COSTS
5/5
GoogleWhat an amazing service we have had. We were buying a house that was for sale via Gascoigne Halman. It was a challenging purchase with alot of obsticals but Steph Abby and Sarah were absolutely amazing throughout. As the purchaser I was a little more involved than I should of been but circumstances dictated this and steph was completely supportive and understanding. I can't recommend this agent enough and will definately return to them in the future.
5/5
TrustpilotThank you Lisa and Esther for you’re …
Thank you Lisa and Esther for you’re fantastic support in a recent house letting. Nothing was ever too much trouble at anytime. I have always been impressed by the quick and effective response in helping us to let our property. We most definitely were is safe hands throughout the whole process. Thank you ladies and team Gascoigne Halman.
5/5
GoogleSteph and her team provided outstanding service, consistently keeping us informed and going the extra mile to assist with some admin tasks for me. Their efforts were instrumental in successfully expediting a challenging exchange. Well done and thank you!
5/5
GoogleI had an outstanding experience with Steph and the team at Gascoigne Holman. From start to finish, they were professional, knowledgeable, and incredibly supportive. They guided me through every step of the selling process with clear …
5/5
GoogleTruly fabulous support from Steph throughout the sales the process. Steph actively communicated and chased as needed. Could not have asked for anything better. Thank you Steph.
5/5
GoogleWe recently sold and bought our new property through Gascoigne Halman, and we couldn’t be happier. Steph and team were fantastic from start to finish. From accommodating multiple …
1/5
Trustpilothorrible people and useless
horrible people and useless. dont tell you whats going on and very rude customer service. dont do what theyre supposed to do.
5/5
GoogleThe service from the team at Gascoigne Halman Holmes Chapel has been excellent from start to finish. The manager Steph was instrumental in getting what was a complex sale over the line. She anticipated any potential problems and kept all the parties informed at every stage. We cannot thank her enough and wouldn’t hesitate to use the company again. Carolyn Allday
1/5
Trustpilot'Its a landlord's / Agencies world.. we just live in it'
'Its a landlord's / Agencies world... and we all just live in it'.. I recently rented a house in Frodsham and on return of the property, despite a gold star check out report, the lack of communication regarding my deposit refund was horrific.. multiple calls, emails, 'I can't reach the Landlord', 'let me check and get back to you' it became farcical. I was then hit with an 80% claim by the landlord against my deposit for made up broken items and repairs. The check out team in Macclesfield did not care, emails not responded to, nonsense chatter blaming the Frodsham branch who apparently were in conversations with the landlord regarding re listing the property, however the check out team in Macclesfield could not reach him. The emphasis clearly was to talk to the landlord about more money for him, more money for GH and just leave me and hopefully I will go away. I asked to speak to the branch manager at Macclesfield who did call me, she also didn't know what was going on so said she would follow up and help. Needless to say this was the one and only time I heard from her, not even a courtesy call or anything... I obviously rejected the claim by the landlord and fast forward 4 months since we left the property, the DPS have awarded our deposit in almost its entirety, so the greed of the landlord did not win in this case, quite rightly... and if GH would have consulted with him and me better from the start we maybe could have avoided such a mentally straining 4 months for me. I understand they are acting on the landlords wishes, however, the sheer disregard for the tenant was freighting. I now own a property so renting is not something I plan on doing in the near future, however should the need arise, I will never use GH again for their services, nor will I engage with them in any future business. Note - this mainly refers to the Macclesfield Branch.
5/5
GoogleDuring a very difficult time for our family every member of the team not only dealt with the sale of our property with professionalism and attention to detail but also became very supportive to the difficulties we were experiencing. With grateful thanks to Steph, Abbey and Sarah.
5/5
GoogleIt's been a pleasure dealing with the fantastic team at Gascoigne HC, exemplary customer service and real we'll get this done as soon as possible mentality has made out dream home materialize a lot sooner than we could have ever imagined. Thank you all so much, we are so happy and grateful. Here is the sunsetting last night welcoming us into our lovely new home. And all in time for the Queen's Jubilee weekend celebrations.
5/5
TrustpilotAmazing team
Frances, Doug & Dev were amazing with our recent purchase. They were always available & helped us every step of the way with the purchase of our new home.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Halman's Holmes Chapel office has 178 reviews across two platforms: 61 on Google, 117 on Trustpilot (across the whole business).
Gascoigne Halman Holmes Chapel is rated 3.9 out of 5 across all 178 reviews, and 4.9 out of 5 on Google from 61 reviews.
Gascoigne Halman Holmes Chapel, 14 The Square, Holmes Chapel, CW4 7AB.
