Every review we hold for the Hitchin office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been trying to get away from my current bills managment at Homebox for 2 weeks. Michael and Andreas have been a big help and I hope that I can now switch on the 10th April with no issues.
Ollie · 29 April 2026
Agent replied · 29 June 2026
Hi Ollie, thank you for your review! We're pleased to hear that Michael and Andreas were able to assist you during your switch and provide support throughout the process.
We understand that changing suppliers can sometimes be challenging, and we're glad we could help. Thank you for choosing TruEnergy, and we hope your switch goes smoothly. If you need any further assistance, our team is always here to help.
★★★★★ 1/5
GoogleWorst and mismanaged company . Just avoid . One of their billing agent sent me 200 £ bills for 3 days , and says it takes 3 months to resolve a dispute. LOL, 3 months the customer care team sits on the bill to resolve , I wonder how they work. Avoid them. Bunch, Urban billing , True Energy .they are all completely waste of time if you have to deal with them.
Tushar · 29 June 2025
Agent replied · 29 June 2026
Hi Tushar, we're sorry to hear you've had a poor experience with our company. We were already disputing the final read on your account as it was higher than expected and unfortunately the timelines to resolve such cases are out of our control. We hope to have the issue sorted ASAP.
★★★★★ 5/5
GoogleI dealt primarily with Lucy and Simon and they are just incredible. Lucy is so quick and efficient and makes you feel so at ease with a tough process. She was there to help us every step of the way and went out of her way to push the process ahead. I would love to work with them again if we ever decide to sell.
Jessie · 24 March 2025
★★★★★ 5/5
GoogleRodney and Dylan and team are terrific. Efficient and knowledgeable with all they carry and personable with it!
Highly recommend Mortgage Angels.
David · 6 May 2026
★★★★★ 5/5
GoogleHave been dealing with Mortgage Angles for many years. Dylan always get everything sorted and keeps me right. Very friendly and understanding, easy to get in touch for any queries. Highly recommend.
Jovita · 4 June 2026
Agent replied · 6 June 2026
Thanks so much for your kind words Jovita, it has been a pleasure helping you and your family over the years! Thanks again for the business 😊 - Dylan …
★★★★★ 5/5
GoogleWe are with Mortgage Angels for few years now, and had only a pleasant relationship when it comes to unknown of paper work. All advisors are knowledgable and professional, always willing to step up and making all happen so smoothly and easy for us to live our life in peace, neither from mortgage, insurance or any other queries we may have. Thank you for your continues support!
Aleksander · 6 May 2026
★★★★★ 1/5
GoogleCharged me £300+ for gas and electric when I live in a small 2 bed flat then proceeded to charge me £225 exit fee. My bill went from £193 to £300+ one month with no prior notice. Terrible customer service and greed. So much misinformation and I am extremely unimpressed.
Jesse · 29 December 2025
Agent replied · 29 June 2026
Hi Jesse, thank you for leaving us a review. We’re really sorry to hear about the difficulties you experienced with your account with one of our customer. To confirm, we reached out to you via email and phone on 15/01 to go through your account and have worked with our customer to resolve any issues. We also sent a follow-up email on 22/01. Please feel free to get in touch if you have any questions or need further clarification, we’re happy to help.
★★★★★ 1/5
GoogleThe company strive with misinformation,
Please don't use this company, I'm paying from my nose. now I'm been told to pay a sign off fee of 200 pounds to end my contract. I requested for my account details to see what on earth I'm using in this hot summer that's making my bill 220pounds for each month yet no response. Please stay clear don't use.
Bright · 29 July 2025
Agent replied · 29 June 2026
Hi Bright Patrick,
We’re very sorry to hear about the difficulties you’ve experienced. For clarity, TruEnergy is an Ofgem-regulated energy supplier but do not bill tenants directly. All billing and account management is handled by third-party companies acting on our behalf.
We’d be happy to discuss your account and provide guidance. Please feel free to contact us directly via email or phone: info@truenergy.co.uk, 020 3637 8137
★★★★★ 5/5
GoogleWe at 12 Electrical have seen amazing results from superb digital from local seo and creating a website for use and managing our Google ads Paul and Paulina and Hollie have transformed our business I recommend very highly
Hamza · 27 March 2026
Agent replied · 27 May 2026
Thanks for your review Hamza. I know we're all so pleased to have been able to make such an impact on your business.
★★★★★ 5/5
GoogleI had a call today with Aunosh, they were so so lovely and helpful! Really kind and got me booked in for a smart meter easily even with me getting a bit confused she explained everything and was very caring :)
Kyle · 28 February 2026
Agent replied · 29 June 2026
Dear Kyle, thank you so much for your wonderful review!
We’re delighted to hear that Aunosh was so lovely, kind, and helpful during your call. It’s great to know she took the time to explain everything clearly and made the process of booking your smart meter nice and easy, even when things felt a little confusing. That’s exactly the level of care we aim to provide. We’ll be sure to pass your kind words on to her.
If you need anything else, we’re always here to help!
★★★★★ 5/5
GoogleIt was great working with kings group at the Edmonton branch dealing especially with Joe for the sale of my property in Montagu Rd , all went as plan the sale quick and easy .
Pierre · 16 April 2026
Agent replied · 16 June 2026
Hello Pierre
Thank you for your positive review. It was a pleasure working for you, and we would like to also thank you for all your patience and assistance throughout the … More
★★★★★ 5/5
GoogleGreat service from a family friendly business. Dylan was excellent and took time to look at all the options available to me from; mortgage quotes, home insurance, medical insurance, life insurance and even my will. Thank you.
Elaine · 6 November 2025
★★★★★ 5/5
GoogleWe had a great experience with Joe, who came to view our property. Although we've decided no to sell for the time being, we were very impressed with his knowledge and professionalism. Highly recommended.
Fabiana · 16 April 2026
Agent replied · 16 June 2026
Hello Fabiana
Thank you so much for taking the time to leave your feedback. Great to hear your experience with our Edmonton Branch has been a positive one. … More
★★★★★ 3/5
GoogleTrying to find Tru Energy on a comparison site so I can see if it's a good deal - they don't seem to exist which is troubling. I live in a small home with minimal usage and I think I've been paying over the odds but I can't compare. Troubling so I'm leaving - or trying to...
Fraser · 29 August 2025
Agent replied · 29 June 2026
Thank you for taking the time to leave us a review. To confirm, TruEnergy is an Ofgem-regulated energy supplier, but there is no obligation to appear on comparison websites.
If you’d like to discuss your account or get more information, we’d be happy to help. Please feel free to contact us directly: info@truenergy.co.uk, 020 3637 8137
★★★★★ 5/5
GoogleRodney, Ethan and the team are fantastic at sorting out your Mortgage advice and insurances to go with it. Excellent service is guaranteed!
Christopher · 6 February 2026
★★★★★ 5/5
GoogleWe just purchased our first house with Norgan's as the sellers estate agents and they were brilliant. We worked with Caroline, Lucy and others, who were all so kind and proactive at every step of the way. There also wasn't any aggressive selling which is always appreciated! Thank you team you are all fantastic.
Emma · 24 March 2025
★★★★★ 5/5
GoogleAmazing, at one of the most difficult times for letting agents with the Renter Right Act the support and updates to their system has been outstanding. It is so refreshing if you need help to talk to someone, not a chat bot or email only support. The team at 10Ninety are friendly helpful, and most importantly knowledgeable. Thank you
Nicola · 3 May 2026
★★★★★ 5/5
GoogleI really appreciate for Dylan and all his team, for quick, and good communication, all calls, help in all situations to get dream house. Me and My husband are thankful, for all support. Highly recommend they are best!!!!!!! Helps to get house from the start till the end. Even you need insurance for house or personal. I would recommend to trust them
Adele · 6 April 2026
★★★★★ 5/5
GoogleUsing 10ninety has made our flow of processes so much easier to manage and the staff are so wonderful, want to give a very special shout out to Will. He has helped me and my company to understand the system and answer all of our queries and always went above and beyond for use.
Thank you 10ninety and Thank you Will for always being there for us!
Highly recommed them.
Ish · 3 June 2024
★★★★★ 5/5
GoogleHighly recommended Rodney and his team
Lorna · 23 May 2026
★★★★★ 5/5
GoogleI spoke with a lovely lady called Aunosh. She was incredibly professional and caring at the same time and understood my circumstances genuinely. She’s an asset to your team.
Denise · 29 March 2026
Agent replied · 29 June 2026
Good morning Denise, thank you so much for your kind words! We’re really pleased to hear about your positive experience with Aunosh. It’s great to know she was able to support you with professionalism and genuine care.
She truly is a valued member of our team, and we’ll be sure to pass your feedback on to her. If you need any further assistance, we’re always here to help!
★★★★★ 5/5
GoogleI have worked with Norgans both professionally and throughout the sale of my property. Simon gave very sound advice in terms of price and sale strategy. The office were all clued up on the sales progression and it was a breath of fresh air to deal with such a close knit office. If I can advise anyone looking to sell in Hitchin, it would be to use Norgans. They are an experienced, independent office run by people that live in the town and know the area like the back of their hand
Thank you again so much!
Bethany · 10 October 2025
★★★★★ 5/5
GoogleNorgans recently dealt with our house sale and purchase. They are a fantastic team, very responsive and were able to deal with all issues. Barry was a brilliant help with our house purchase and he and the whole team helped it all happen as smoothly as possible. Would definitely recommend.
Streety · 24 March 2025
★★★★★ 5/5
GoogleWe sold our property through Norgans and we would definitely recommend them.
Lucy, Barry, Caroline, Simon and Morag were all fully invested in our sale, a great team effort to help us secure the house we were after.
After a buyer in our chain pulled out they helped us secure a new buyer within 24 hours of going back onto the market and then helped us complete within 5 weeks.
They all gave us lot of support through a stressful time, we are very grateful!
Jonny · 16 September 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
