Trusted Agent profile · Hitchin, Hertfordshire
Verified
★★★★★
174 reviews across 1 platform
8 Brand Street, Hitchin, Hertfordshire, SG5 1HX
Norgans's office in Hitchin, Hertfordshire, at 8 Brand Street, is rated 4.4 out of 5 across 174 reviews on 1 platform, including 174 Google reviews rated 4.4.
Every review we hold for the Hitchin office, from every platform, shown as written. First names only.
5/5
GooglePaul and the team worked closely with the team to develop our SEO strategy, from the more technical requirements right through to tone of voice and rich content required. As a result we are seeing less and less reliance on paid media which is the ultimate goal. We can't thank them enough.
Hey guys, thanks for taking the time to leave a few words. Very much appreciated and we've love working with you. Glad it's been a success.
5/5
GoogleThis is the first time I’ve ever left a review for a company, but I had to for 10ninety. We’ve been using their CRM for 6 months now, and I couldn’t be happier with the experience. From day one, the onboarding was smooth. Any questions I had were answered fast. The team is helpful, responsive, and always on the ball. Big shoutout to Will, Adam, and Kate, absolute legends. Every time I needed something custom, they were on it straight away. Nothing ever felt like too much trouble. Also, credit to Ciaran and Dave from the web team, they’ve been brilliant with the website side of things. Quick, clear, and on point every time. What really impressed me was how flexible the system is. If you can think of it, they’ll find a way to make it happen. Everyone I’ve dealt with at 10ninety has been great. The whole team is sharp, reliable, and genuinely cares about getting it right. I honestly can’t recommend them enough. Thanks again to the full team for the smooth transition and solid support throughout.
5/5
GoogleHaving worked in the Lettings Industry for over 40 years and having owned my own business for the past 17 years I can honestly say I have never come across Letting Agency software as intuitive and logical as 10ninety (or Joe 90 as the system is affectionately known). Every aspect from the simple uploading of our data to the running of the finances is clear. More exciting is the fact that the preparation of a move in file (AST / supporting docs / Inventory etc) has gone from nearly 1hr 20m to literally less than 15 minutes !!! - the saving on staff time is unbelievable. It took us many years to change / update our systems but the support from Will and his team makes us wish we had made the move far sooner but to you all thank you so much for your continued support and patience from us all here at ABC.
5/5
GoogleGreat service. Highly professional. Marshall was great. Supported the whole way through.
Hello Matahir Thank you for your positive review, your feedback is greatly appreciated. Kind Regards … More
5/5
GoogleBilly was great throughout the buying process. Friendly, responsive, and really helpful from start to finish. Would definitely recommend.
Good afternoon Steph, We're grateful for your kind words about Billy. Thrilled he provided excellent service throughout your buying process. Best wishes, Balgores
5/5
GoogleJust sold my house in High Ongar. From the beginning to the end of the process Billy was 5 star, great communication skills, professional, and a pleasure to deal with. Thank you. Will be recommending to family and friends
Good morning, Thanks for leaving us such a lovely review, we really appreciate it. We're happy to hear that Billy and our team provided you with an excellent … More
5/5
GoogleDylan at Mortgage Angels was fantastic. He kept us updated every step of the way and explained everything in a way that was easy to understand, which really put us at ease. We felt supported throughout the whole process and wouldn’t hesitate to recommend him.
5/5
GoogleDylan and the team have been fantastic sorting our mortgage out. From the first consultation to the last, everything has been explained to us and we have always been kept in the loop. Can’t thank them enough for this seamless process.
5/5
GoogleWe cannot recommend Mortgage Angels enough, in particular Dylan. He helped us with everything mortgage related and also with our house insurance & our critical illness policy. He explained everything in great detail and he was always there …
5/5
GoogleWe have been using 10ninety for our lettings business for just over a year. It is an excellent software with a number of very useful integrations that have saved us a huge amount of time and effort, during this time it has more than paid for itself. The initial transition from our previous software was as smooth as could be expected as this process can never be without its issues; in our case due not to 10ninety; but the data from our previous CRM. In the last 6 months we have added a number of integrations including e-signing and referencing. These additions have been extremely valuable to our business. However the best part of 10ninety is the support team, simply the best software support we have ever experienced in decades in business. I would recommend 10ninety without reservation it is excellent.
5/5
GoogleReally happy with the service from Billy throughout the buying process. He was always easy to get hold of, kept me updated, and answered any questions promptly. The whole process was handled professionally, which made the whole experience much less stressful.
Hi Lauren, Thank you for your wonderful feedback. We’re delighted to hear that Billy provided such reliable support throughout your purchase and kept you informed at every stage. It’s great to know his communication and expert property guidance helped make the moving process feel much more straightforward. We truly appreciate your recommendation and your kind words about the Ongar estate agent team. Kind Regards, Balgores Ongar
5/5
GoogleFantastic service from Shaun and the team at Signs Display. We ordered boards for our estate agency and are delighted with a quicker turnaround time, more competitive prices and better quality boards than our previous supplier.
Thanks pleased to have been satisfied with our products
5/5
GoogleHave to say very impressed with the service from Dylan and the team. They had all sorted for me within two week also critical illness, cover, and house insurance Great service highly recommend them.
5/5
GoogleBilly was a genius! Helped me and my family secure a smooth transaction to Ongar. …
Good afternoon, Thank you so much for your kind words! We’re delighted to hear that Billy made the process stress free for you and your … More
1/5
GoogleMoved in on the 1st December and then signed with bunch and now its 5th Feb and i owe over 850. 2 bedroom flat family of 2 kids and 2 adults charging 240 a month. This is a scam thieving company. They declined my switch. Stay far away. This is a ongoing nightmare.
Hi Callum, thank you for your feedback. We’re very sorry to hear how stressful this situation with our customer, The Bunch, has been for you. I can see that you have already been in contact with a member of our customer service team, who has provided further information regarding your account. Please don’t hesitate to reach out if there’s anything else we can do to help, as we’re happy to assist where we can.
5/5
GoogleAnoush was polite and informative
Hi Edmund, thank you for your feedback! We’re glad to hear that Aunosh was polite and informative. We’ll be sure to pass your kind words on!
5/5
GoogleWe received great service from Adriel at Kings, Edmonton. He was very friendly and approachable from the very first meeting. He kept us in the loop at every stage of the selling process and always followed up our queries and 'phone calls. …
Hello Janette Thank you for your lovey review. It was a pleasure working for you, and we would like to also thank you for all your patience and assistance throughout the … More
5/5
GoogleAunosh was very helpful.
Dear Inci, thank you for taking the time to leave a review! We’re so pleased to hear that Aunosh was very helpful. We’ll be sure to pass your kind feedback on to them, it’s always great to recognise the team for their hard work. If there’s anything else we can assist you with, please don’t hesitate to get in touch!
1/5
GoogleBack in April 2025 while searching for new tariffs and energy providers, I had completed an accidental sign up on huddle(Tru energies sister company)The following day I cancelled of which they accepted closure on those terms and within a 14 day cooling of period. Subsequently I went with another provider Homebox Ltd. Everything proceeded as normal until I had recieved a letter from Huddle stating that they (huddle and sister company Tru Energy) were still the suppliers of both gas and electric. To my surprise I reached on on the first instance and explained that we didn’t have an agreed contract and the response was sorry for inconvienece but it was basically a mistake and that I should pay the balance. This goes on for 10 MONTHS as I formally dispute there claims of which they were aggressive with there billings and notices. They even sent a welfare check which essentially is a home visit by someone wearing a body cam, a bit embarrassing when you have guests over. They additionally blocked 5 switch requests during this period, of which they only notified myself in December they were blocking switches. I did my research and challenged that this was an erroneous transfer, the response was that it was a ‘deemed contract’. They pushed so hard on the position that it was a deemed contract to a point I started believing them and was pushed into a position where I was accepting I had to pay under a deemed contract, at this point it’s £380 under deemed contract rates but would still have had to provide meter reading s for more accurate billing to be charged. While at the same time I was investigating Homebox Ltd for incorrect billing as the ad been charging myself for gas supply when there was no gas supply being paid as Huddle and Tru Energy had hi jacked the gas supply. I was claiming over charges from Homebox Ltd to settle the payments to huddle when my guy said I’m still right, I then bypassed huddle and went straight to Tru energy, requested an erroneous transfer request, explained what happened and they responded that I don’t qualify for a erroneous transfer request, responded back straight away and put every thing in point form: -accidental sign up -I cancelled they accepted -no contract exists. -14 day cooling off period. -huddle switch team put request in on 10 April after I cancelled. -you took over supply on the 30 April 2025. -I didn’t authorise a switch. -they had 20 days, more than enough time for corrective action. Then tru energy came back and said yes that is erroneous transfer and and will raise it on my behalf. 10 MONTHS stuck between Huddle and Homebox Ltd of the worst bundle energy companies around, 10 months of complete stress to educate them on misrepresentation, false claims, unlawful gain practices and basic understanding of Ofgem rules. Homebox Ltd recently closed my acc after law enforcement complaints and has review the over charges and compensating £450 for over charges on the gas supply. Huddle / Tru energy has offered £120 for the inconvienece! Huddle I would expect as a maximum the basic erroneous transfer error compensation under the ofgem guidelines and at most the average usage you so clearly stated in your most recent bill to the value of £700 as compensation for the length, stress and the out of my own pocket problem YOUR mistake has caused. I am going to be required to cover a bill to Octopus Energy now for a gas supply for the past 10 months. You need to act responsibly and accountable in your conduct and the damage it has caused
5/5
GoogleBrilliant from start to finish. Ethan is a credit and makes everything extremely simple and straightforward. Made it completely stress free and took care of everything. Thank you mortgage angels🙏 …
1/5
GoogleAVOID AT ALL COSTS, this company is linked with the Bunch and when I wanted to cancel because they had put up my bill £100s without warning, it took over 2 months to then receive the final statement which says I owe 1000s. The Bunch told me you couldn't get into contact with them which is an obvious lie. I am now being told that I can't switch and I have to pay the 1000s. AVOID AVOID AVOID.
5/5
GoogleAunosh is a star, helpful, booked in nice and quick, super polite, get Aunosh a raise !
5/5
GoogleI have been trying to get away from my current bills managment at Homebox for 2 weeks. Michael and Andreas have been a big help and I hope that I can now switch on the 10th April with no issues.
Hi Ollie, thank you for your review! We're pleased to hear that Michael and Andreas were able to assist you during your switch and provide support throughout the process. We understand that changing suppliers can sometimes be challenging, and we're glad we could help. Thank you for choosing TruEnergy, and we hope your switch goes smoothly. If you need any further assistance, our team is always here to help.
1/5
GoogleWorst and mismanaged company . Just avoid . One of their billing agent sent me 200 £ bills for 3 days , and says it takes 3 months to resolve a dispute. LOL, 3 months the customer care team sits on the bill to resolve , I wonder how they work. Avoid them. Bunch, Urban billing , True Energy .they are all completely waste of time if you have to deal with them.
Hi Tushar, we're sorry to hear you've had a poor experience with our company. We were already disputing the final read on your account as it was higher than expected and unfortunately the timelines to resolve such cases are out of our control. We hope to have the issue sorted ASAP.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Norgans's Hitchin office has 174 reviews across 1 platform: 174 on Google.
Norgans Hitchin is rated 4.4 out of 5 across all 174 reviews, and 4.4 out of 5 on Google from 174 reviews.
Norgans Hitchin, 8 Brand Street, Hitchin, Hertfordshire, SG5 1HX.
