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Norgans reviews

4.4

★★★★★ Great

174 reviews across 1 platform

8 Brand Street, Hitchin SG5 1HX

Norgans's Hitchin office at 8 Brand Street is rated 4.4 out of 5 across 174 reviews on 1 platform, including 174 Google reviews rated 4.4. Checked 9 October 2026.

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4.4 / 5

174

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Hitchin office, from every platform, shown as written. First names only.

5/5

Google

From the very start, the team at Kings were knowledgeable, professional, and genuinely invested in making the process as smooth as possible. They guided me through every stage with clear, well-informed advice, and I always felt in safe hands. When the buyer encountered issues and the process began to stall, Joe and Adriel didn’t just sit back, they stepped in, applied the right amount of pressure, and ultimately got the sale over the line. Their persistence and professionalism in what could have been a very stressful situation made a real difference. I’m incredibly grateful to them both. I wouldn’t hesitate to recommend them to anyone looking for an estate agent who truly goes above and beyond.

Alice · 19 May 2026

Agent replied · 16 June 2026

Hello Alice Thank you so much for your 5 star feedback. Great to hear your experience with our Edmonton branch has been a positive one and that they were able to help make the process as smooth as possible for you. Kind Regards All the team at Kings Group, Edmonton

1/5

Google

I signed up for 'Bunch' energy supply which True Energy is associated with, when I moved into my new house. Both Bunch and True energy had been extremely unreliable. True energy is trying to charge us £250 for gas and electricity when we've been in the new place for only 2 weeks. Now we're trying to cancel the service with them and they want us to pay a £225 cancellation fee together with the £250 that they claim we've spent on gas and electricity in the 2 weeks we've been here. Mind you it's a 1 bed house with 2 people who are away at work all through the week. This service is a huge scam! PLEASE AVOID AT ALL COSTS!!!!!

Binali · 29 November 2025

Agent replied · 29 June 2026

Hi Binali, we’re sorry to hear about your experience. To explain our relationship, TruEnergy is an Ofgem-regulated energy supplier that works in partnership with third-party utility management and billing companies such as The Bunch. We do not bill tenants or individual occupants directly, as all billing and account management are handled by our customers. In this instance, The Bunch is our contracted customer, and TruEnergy is their chosen energy provider. If you have concerns about your billing or contract terms, we’d like to look into this in more detail and see how we can help. Please reach out to us at info@truenergy.co.uk and our team will be happy to assist.

5/5

Google

A great family-run business! I first dealt with Rodney over six years ago when arranging income protection and critical illness cover. Since then, I’ve been working with his son Ethan, who is always pleasant, professional, and friendly. He has supported me every step of the way and made the whole process straightforward and reassuring. Highly recommended!

Joshua · 30 May 2026

Agent replied · 6 June 2026

We really appreciate your kind words Joshua! Thanks again for your continued business with Mortgage Angels NI.

5/5

Google

From the first meeting with Jasmine, we felt wellcomed and valued. She took her time to make sure we got what we were looking for and kept us in the loop all the way to the end. The whole team at King's are super supportive and professional. I 100% recommend Kings for any property deals.

Sarah · 16 May 2026

Agent replied · 16 June 2026

Thank you for taking the time to share such positive feedback. We are delighted to hear you’re pleased with the outcome.

5/5

Google

Ethan provided top quality service and was diligent throughout our journey. He analysed every avenue and provided us with the best options, guiding us along the way. Nothing was a bother, regardless of the ask. We couldn't recommend Ethan at Mortgage Angels enough; consistent and thorough to meet our objectives. Very happy customers.

Danielle · 30 May 2026

Agent replied · 6 June 2026

Thanks a million for your kind feedback Danielle, it was a pleasure dealing with both Nathan & yourself. Thanks again for the business!

5/5

Google

Very friendly and helpful staff. We were kept informed throughout the process. They worked hard to find buyers and we had a number of offers. We were very pleased that the time to exchange was much quicker and easier than we expected. We'd definitely recommend Kings Edmonton if your looking to sell a property

Rachel · 16 May 2026

Agent replied · 16 June 2026

Hello Rachel Thank you for your lovely review. It was a pleasure working with you on the sale of your property, thank you for being a great client to work with. … More

5/5

Google

TruEnergy took the initiative to help us setup the smart meter to make our lives easier without us having to request for it which is such a relief as my wife and I only recently moved into a new property. Hopefully it will spare us the hassle of requesting for a meter reading every month now. Aunosh was very swift and professional to sort everything out easily.

Abhishek · 29 January 2026

Agent replied · 29 June 2026

Hi Abhishek, thank you so much for your kind words! We’re delighted to hear that Aunosh was able to make your smart meter setup easy and stress-free. It’s great to know this will help simplify your monthly readings. We really appreciate you taking the time to share your experience!

5/5

Google

From the very first meeting with Marshall, I have found the team at Kings very professional and friendly. Joe visited us and as we wanted a quick sell to enable us to buy a new build in Devon, Joe offered a few different approaches to selling our house. They had appointments booked for 1 day rather than having visits all through the week. The house went on the market on a Tuesday, with viewings on the next Saturday. From this, we got a few offers and accepted one a few days later, so from going on the market, we accepted within 2 weeks. Adriel kept us fully updated through the process, even printing up our contracts for us. On exchange day, Adriel was very quick to phone us with his congratulations. We are now moving on 29th June, 2 and a half months from going on the market. Me and my husband can't thank the team enough for getting our house sold at a good price so quickly so that we can live out our dream move to Devon.

Shirley · 13 June 2026

1/5

Google

Tru Energy is linked with Bunch. They locked me into a 2nd year deal and then revealed I was £4000 in arrears which seemed impossible for the size of the property. They dont even seem to be linked to the energy ombudsman both organisations are run like dodgy eneterpises avoid at all costs. Never had such issues in 20 years of living by myself.

Anthony · 29 December 2025

Agent replied · 29 June 2026

Thank you for taking the time to leave us a review. We’re sorry to hear about your experience and understand your frustration. While TruEnergy supplies the energy, billing and account management are handled by The Bunch, not directly by us. That said, we’d be happy to look into your concerns and work with The Bunch to help clarify the situation and address any issues on your account. Please contact us directly with your details to info@truenergy.co.uk, or on 020 3637 8137, if you’d like us to assist further.

5/5

Google

Can’t recommend Mortgage Angels enough! Ethan was extremely helpful the whole way throughout our mortgage application process, explaining everything and answering all the questions we had. He was really on the ball and kept us updated regularly. First class service! Thanks for all your help.

Nicole · 30 May 2026

Agent replied · 6 June 2026

Thanks for your kind words Nicole! It was a pleasure assisting you with buying your lovely new home! :)

1/5

Google

£190 bill after being in the new address for a week. Gas and electric. A small house which is £66 with British Gas who I’ve been with for over 4 years wanting to bring them to the new address. After constant calls to cancel which then went over the 14 day window. They wanted £100 exit fee. Misinformation is what this company is thriving off. Said they cancelled and would send out an email within 48 hours with that confirmation. It’s now been nearly 7 days and no email has been sent out. The woman I spoke to was very rude telling me to be quiet. After trying to set back up to BritishGas I have been informed they haven’t cancelled the account. BritishGas have been informed everything from this company. And a full report has been made for Tru Energy. Do not use this company. £190 for gas and electricity and a £100 cancellation charge. £290 bill 2 weeks at the address. Misinformation and false advertising.

Shannon · 29 June 2025

Agent replied · 29 June 2026

Hi Shannon, We’re very sorry to hear about your experience and understand your frustration. To clarify, TruEnergy is an Ofgem-regulated energy supplier but do not bill tenants directly. We work with third-party account management companies who handle billing and account management on our behalf. If you’d like, we welcome you to contact us directly by email or phone (info@truenergy.co.uk, 020 3637 8137) so we can discuss this matter further and provide any support we can.

5/5

Google

Had a great experience with the team throughout the whole process of buying my house. They were professional, helpful, responsive, and made everything much less stressful. A special thank you to Adriel for all the support and guidance from start to finish. Highly recommend!

Angela · 19 May 2026

Agent replied · 16 June 2026

Hello Angela Thank you for your positive review. Great to hear we were able to help make the purchase process as smooth and stress free as possible for you. Thank you for being a great client to work with. Kind Regards All the team at Kings Group, Edmonton

5/5

Google

Billy, Archie, and Paul were excellent, consistently positive and proactive throughout. They guided me through what could have been a difficult process, and their advice was always sound. I'm very thankful for their support and professionalism.

Ben · 4 July 2026

Agent replied · 6 July 2026

Hi Ben, Thank you for your kind feedback. We’re delighted to hear that Billy, Archie, and Paul provided such positive and proactive support throughout your journey. It’s wonderful to know their expert property guidance and professionalism helped you navigate the moving process with confidence. We truly appreciate your support and your kind words about the Ongar estate agent team. Kind Regards, Balgores Ongar

5/5

Google

Jasmine and Hasan were very helpful. Always welcoming you with a smile. Jasmine made our viewing experience so smooth. She ensured that we understood all the documents sent. My experience was stress free because of her

Omolola · 2 June 2026

Agent replied · 16 June 2026

Thank you so much for your kind words, We really appreciate it and are delighted you’re happy with everything.

5/5

Google

Spoke to Daniel about an issue with my gas meter not working, he was helpful and patient because videos taken of my meter not working were not sending, but we got there eventually! Booked an engineer to come and replace my meter. Thanks Daniel for your help 😊

Clare · 28 February 2026

Agent replied · 29 June 2026

Hi Clare, thank you so much for taking the time to leave this review! We’re really pleased to hear that Daniel was helpful and patient while you were experiencing issues sending the videos. It’s great to know he was able to assist and get an engineer booked to replace your gas meter. We’ll be sure to pass your kind feedback on to Daniel. If you need anything else in the meantime, please don’t hesitate to get in touch!

5/5

Google

Our house sold really quickly thanks to Kings’ valuation and marketing efforts. It ended up being a tricky chain but I’d really recommend them as they really helped all the way and kept us full in the loop

Maddie · 16 April 2026

Agent replied · 16 June 2026

Hello Maddie Thank you for your positive review, all the team really appreciate your 5 star feedback. … More

5/5

Google

Adriel was such a great help during the process of buying the house. It was such a pleasure to work with him, would definitely recommend him to everyone.

Ayse · 16 April 2026

Agent replied · 16 June 2026

Hello Ayse Thank you for your lovely review. Great to hear your experience with our Edmonton branch has been a positive one. … More

5/5

Google

Ethan was very friendly and professional. Was always very helpful and got us the best deal possible. Couldn’t recommend them enough

Matthew · 30 May 2026

Agent replied · 6 June 2026

Thanks for your kind words Matty. Wishing you and Abbie many happy memories in your lovely new home!

5/5

Google

I would highly recommend this company I dealt with Billy and found him to be very professional and informative with very good local knowledge.

Paul · 6 May 2026

Agent replied · 6 July 2026

Good afternoon, Thank you for your kind review, Billy will be please to know your comments. Best wishes Balgores - Ongar

1/5

Google

Avoid at all costs. I attempted to switch away from this company on day 3, before I had even moved into the property and before they had started supplying energy. They refused the switch. Now, just two months later, they are claiming I owe £600 for a 2-bed home where I live with my son, who is at school all day. This bill is completely unrealistic and I am formally disputing it. Despite this ongoing dispute, they have blocked another supplier from taking over for the third time, saying I am in arrears. These charges are under dispute and should not be used as a reason to prevent me from switching suppliers. I have made it clear that I do not want their supply at these extortionate rates. I simply want to switch to a new supplier and resolve the billing dispute separately, but they are refusing to allow this. Do not be pressured into paying inflated bills when you can get the same service elsewhere for a fraction of the cost

Noma · 28 February 2026

Agent replied · 29 June 2026

Hi Noma, we’re sorry to hear about the experience you’ve had. At the moment, we are having trouble locating your account or confirming who it is managed by. Please reach out to us directly at info@truenergy.co.uk, or on 020 3637 8137, and our team will be happy to assist you and look into this matter further.

5/5

Google

Spiderman has just lost it’s place to Billy Holland as my superhero. Billy sold our home with extreme professionalism and can highly recommend him. Comms were great and no request was too much effort for him. Use Billy to get it sold! He knows what’s required and get things done! Thanks Billy and the team. Excellent work!

Herby · 6 July 2025

Agent replied · 6 July 2026

Good morning, Thanks for leaving us such positive feedback, we'll pass your kind words on to Billy and our team. … More

5/5

Google

Dealt with Adriel on a property purchase. From start to finish, Adriel was responded to all queries promptly and was easy to deal with

Smart · 16 April 2026

Agent replied · 16 June 2026

Dear Client Thank you for your kind feedback. Great to hear your experience with our Edmonton Branch has been a positive one. … More

5/5

Google

Good customer service and follow ups especially Joseph. Very good and patient to wait and listen to your problems to solve them out. Good 👍🏾 job Joseph …

Maxy · 28 February 2026

Agent replied · 29 June 2026

Good morning Maxy, thank you so much for your kind feedback! We’re really pleased to hear you had a positive experience with our team, and especially with Joseph. He’ll be glad to know his patience and dedication made a difference. We truly appreciate you taking the time to share this, and we’re always here if you need any further support!

5/5

Google

Quick and efficient responses from the team, Aunosh was especially helpful in assisting me to resolve my issues, many thanks!

Cubana · 29 April 2026

Agent replied · 29 June 2026

Hi Cubana, thank you for taking the time to leave a review. We're delighted to hear that you found our team responsive and efficient, and that your issue was resolved successfully. We particularly appreciate your kind words about Aunosh, and we'll be sure to pass your feedback on to them. Thank you for choosing TruEnergy, and please don't hesitate to get in touch if we can assist you again in the future.

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Questions about Norgans

How many reviews does Norgans have?

Norgans's Hitchin office has 174 reviews across 1 platform: 174 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.

What is Norgans's rating?

Norgans is rated 4.4 out of 5 across all 174 reviews, and 4.4 out of 5 on Google from 174 reviews, checked 9 October 2026.

Where is Norgans's Hitchin office?

Norgans, 8 Brand Street, Hitchin SG5 1HX.

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Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.