Trusted Agent profile · Hitchin
★★★★★
226 reviews across 1 platform
12 Sun Street, Hitchin, SG5 1AE
Leaders Lettings's office in Hitchin, at 12 Sun Street, is rated 4.6 out of 5 across 226 reviews on 1 platform, including 226 Google reviews rated 4.6.
Every review we hold for the Hitchin office, from every platform, shown as written. First names only.
5/5
GoogleI must say 2 of the friendliest members Helen & Leia in the Lettings team. Very helpful and supportive throughout the viewing and applications process.
Dear Sherin Ahmed Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI am extremely pleased with my experience of Lenwell. Gemma was particularly helpful by providing a professional service and answered any questions I had. Would highly recommend.
5/5
GooglePatricia at Leaders Letting Agents has been friendly and helpful at all times throughout the arrangements for viewing and getting to the move in position.PositiveResponsiveness, Professionalism
5/5
GoogleI spoke to Helen about renting properties,she was very professional & sent me various information, that was useful. Well done HelenPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleAppalling customer service, the property can literally fall to pieces and they’ll find nothing wrong with it. Nasty bunch, steer clear.
Dear Phoby Phobo, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleWe bought a three bed property through Leaders estate agent in Hitchin. Patricia (the estate agent) arranged the viewing on a last minute request and we loved the property. Throughout the whole process her and the team were really helpful, chasing up the sellers solicitors when there were delays and updating us on any developments. The team were always accommodating and we’ve never met such a friendly estate agent team.PositiveResponsiveness, Professionalism
4/5
GoogleLeaders agency has been very supportive and positive . Thank you for your support .
Dear Anjali Mk Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have used Lenwell, and also Acorns before they were taken over by Lenwell, for many years looking after my property portfolio. I cannot recommend them enough. They are very professional and take care of all of the issues that arise when dealing with rented property.
HI Matthew Thank you for your positive review, it's greatly appreciated. We are delighted to hear that you are very happy with our service and will make sure your kind words are passed on to our Hitchin team.
5/5
Google“Couldn’t recommend leaders enough! Amazing, polite and friendly staff - answered any questions I had and were extremely helpful”
Dear Josh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLenwell have been really helpful, friendly and engaging throughout the entire tenancy process. Patrycja in particular has been a great help and always got back to us quickly with any questions or queries we had. Wouldn’t hesitate to recommend this agency, happy customers!
Wow that’s a lovely review Maria! Thank you for saying such nice things. When I see her next I will give her a pat on the back.
5/5
GoogleLenwell offer a great professional service. The team in the office are always on-hand to deal with any queries or enquiries. I mainly deal with Paula and Pat who always make sure that everything runs smoothly and keep me updated every step of the way. I have used Lenwell for several years now and will continue to use them for years to come :)
5/5
GoogleBrilliant service in Hitchin. Thanks to Emily for all the advice, really helped me out.
5/5
GoogleWould highly recommend Lenwell. Special shout-out to Gemma for her friendly and informative service.
5/5
GoogleAll the staff are very welcoming when you go in there , also very helpful in every way and to pat especially out of her way to help you in any way possible thank you all lenwell
Thank you Paul it’s brilliant to get a nice review. The staff will be really pleased to see you are happy.
5/5
GoogleThe service from the leaders team have been amazing. Have always responded quickly with emails and answered all questions professionally. When collecting the keys I received a warm and friendly welcome. A gift package was giving to us when receiving the keys which was a very nice touch. X Thank you very muchPositiveProfessionalism
5/5
GoogleWe’ve had a very positive experience letting our property through Leaders Hitchin. Our property was well presented on the website which has led to an excellent level of interest. We’ve had the pleasure of dealing with Paula and Patricia whom have both been very helpful. Patricia showed potential tenants to our property in a considerate and professional manner. Many thanks.PositiveProfessionalism
5/5
GoogleWe’ve had a really good experience with Lenwells . Working with Pat specifically, she has answered all our questions quickly and being really proactive in helping is secure our rental
Thank you for the review Gemma. Pat is a valued team member and it’s lovely to hear you are happy
5/5
GoogleGood friendly nice staffs
Dear Fatima Iloba Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCouldn't be happier with all help received from Lenwell, very smooth process. Pat looked after us and was so helpful throughout the whole process couldn't thank her enough!
Fantastic to hear Kieran. We think Pat is great as well! Thank you for the review
5/5
GoogleI have just rented a property from lenwell and it was very pleasant to deal with pat helped me from day one i would highly recommend lenwell to everyone
Brilliant to hear. Thank you for the review :-)
5/5
GoogleHave been with Lenwell for more than 10 Years. Always super efficient and absolutely great with their customer service and care.
It’s been a pleasure looking after you. Thank you for the review
4/5
GoogleMy property has been let with Lenwell (previously Acorns) for over 10 years. I find them competent, attentive and helpful, and a step up from the previous agents
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
5/5
GoogleJust rented a flat with Leaders and yes the staff are v professional and friendly everything went smoothly as they kept me updated by email on all stages of the process I'm glad to say I got my keys - Yesterday. so its all good.PositiveProfessionalism
5/5
GoogleGreat service, professional and polite. The team at hitchin processed my rent application smoothly and also accommodated the move date to be earlier then was stated. They gave a lovely hamper when I collected the keys and were very friendly. Would highly recommend.
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