Leaders Lettings Hitchin reviews

★★★★★ 2/5

Google

I’ve been very disappointed with the service from the lettings team at the Hitchin branch. The release of the tenancy deposit required repeated chasing, despite assurances that the funds would be released. I was not kept informed, even after being told that my complaint would be followed up by the branch manager. Progress was only made once I submitted a formal complaint to head office, at which point the issue was resolved within a week. Overall, the process took over a month and required far more of my time than should have been necessary. As a busy landlord, I would not recommend their services if you value clear communication and efficient handling of basic matters. To add to this, I was informed by the TDS that Leaders had ceased the deposit protection two years previously, without any communication to either myself or the tenant.

Andy · 16 January 2026

★★★★★ 5/5

Google

I can't thank Alexander (Alex ), enough, he was straight to the point and very helpful. He rang when he promised to ring and kept us upto date. We will be moving in over three weeks but everything has been sorted out. Bravo ! 👍🏿👍🏿 …

Peter · 16 November 2025

★★★★★ 4/5

Google

Alex was very helpful during the viewing and answered all questions asked as fully as he was able to. His replies to my email queries have been very timely.

Mark · 16 January 2026

★★★★★ 1/5

Google

Currently in a dispute with Leaders of Hitchin regarding purchasing items for a rental property at the direction of their own employee (not the first time this has happened) Only to be told after the fact they will not honour this and now they are ignoring us and avoiding our calls. We are out of pocket with considerable financial difficulties at the hands of this team and their immoral and unethical attitude towards resolving this issue has caused significant upset and stress. This is just one thing in an endless line of errors made by this branch - it’s shocking how terrible they are at their jobs.

Kerry · 16 December 2025

★★★★★ 5/5

Google

My agent was Ellie Barnes-Mortimer and she made sure I had a really smooth transaction into the property. She was always available on the phone and any problems or queries I had she sorted them straight away. She kept me updated at every stage all the way through and explained everything I needed to know and more. She is a great asset to her company, thanks Ellie!

Lewis · 22 September 2024

★★★★★ 1/5

Google

Property management is awful after denying access for property inspection due to the time frame not being needed or an emergency and property manager agreeing to cancel yet still letting them selfs in with out consent, took 7 months to get a set of keys cut never want to answer the phone or just fob you off with a awful excuse chasing me for rent I’ve paid but they can’t place it due to there system issue even after providing proof hassing me for 4 weeks after with calls and emails where I keep telling them I’ve paid and sent proof awful .never again will I rent any property that is ran by these cowboy property managers avoid avoid avoid

Chloe · 16 November 2025

★★★★★ 3/5

Google

The journey to finding a property to let was great! Helen was super helpful and the process was great - lots of communication between us and Leaders. The journey at the end of the contract has been almost the exact opposite unfortunately. We requested to end the contract early due to buying our own property - which was agreed (With a risk that if Leaders couldnt find a new tenant we would have to continue paying the rent until the end of our contract - not a problem at all). During this process i have found myself: - Chasing for updates (i appreciate that there may not be any, but out of courtesy, it would have been great to hear from the team). - Rent money being used to pay for gardening without my knowledge. - Twice demand for payment of Council Tax even though id signed an agreement that put the responsibility of CT payment back to the landlord. - A total lack of empathy when things didnt quite go to plan or an error was made. I like to think im a reasonable person, just give me a call. I either received short emails with little to no information, or i was ignored. (Bizarrely, i was even ignored by credit control - they were chasing a payment, i asked some questions and i was chasing them to find answers so that i could make a payment!) I would like to thank Paula - whilst we havent had many conversations, those that we did have were reassuring, honest and helpful.

Victoria · 30 December 2023

★★★★★ 5/5

Google

Renting my wonderful place through Leaders Hitchin has been a great experience during a very stressful time. I was assisted by Ms Ellie Barnes-Mortimer who has been extremely professional yet thoughtful and considerate. Highly recommend! P.S. Thank you Ellie and Leaders Team for the lovely welcome box!

Maro · 26 April 2025

★★★★★ 5/5

Google

Leaders have been excellent! Really responsive and understanding - Leia was amazing at working out what would work for me and then helping me find it. I am truly grateful for the work she did and that she and Paula have worked together to take all the stress out of finding a home. They were calm, level headed and just fab! Thank you

Zoewatkins1 · 19 August 2024

★★★★★ 1/5

Google

Great experience with leaders when moving into our property, Patricia was so helpful and very easy to communicate with and could not fault her service. Moving out of our property on the other hand has been the worst experience we’ve ever had, it is now a month since we’ve moved into a new home, and leaders have still not given us our deposit back after telling us it’ll be with us in 3-5 working days (which we were told 3 weeks ago), absolutely disgusted that we’ve waited this long, we’ve chased it almost everyday for them to turn around and say ‘yeah I’ll look into it for you’ or ‘yeah you need to leave an official complaint’ rather than actually helping us get OUR money back. It is ridiculous & the only reason they have kept said deposit for so long is because they earn interest off of keeping that money in their accounts. Given the current monetary situations too with energy bills rising etc this money not being given back to us after so long of chasing it has meant we have had to miss large payments of bills due to a house move & more expensive bills meaning we are struggling even more. Thankyou leaders for being completely useless and causing us to be in debt within the first month of our new house move.

Maja · 27 August 2023

★★★★★ 5/5

Google

My experience with Leaders Lettings Agency has been very positive. They have been supportive not only in providing landlords with timely monthly statements, but also provide information on market trends and forecast which I take please in reading. The Rentals Manager is always supportive in promptly addressing the concerns of landlords regarding their properties. I have no doubt in my mind that I shall continue with this mutually beneficial relationship with the Agency.

Ph.D · 27 August 2023

★★★★★ 5/5

Google

From the moment I contacted Leaders Letting & Estate Agents Hitchin, they exhibited a level of professionalism and expertise that truly set them apart. Leia was always prompt in responding to my inquiries and keeping me updated and developments. She made herself readily available to answer any questions I had, and her attention to detail was evident in every interaction. Thank you.

Ife · 28 April 2024

★★★★★ 5/5

Google

We have nothing but praise for Ellie Barnes-Mortimer. We were really desperate to get a property to rent at short notice and Ellie really went above and beyond all expectations. She showed us a few properties and was able to secure the one that we were keen on. Thanks Ellie you a star.

Safferjoe · 27 July 2024

★★★★★ 5/5

Google

I just did a viewing with Leaders after a year. Ellie was super amazing in answering my queries and punctuality. She was very friendly. The entire viewing process was smooth and quick. Thank you, Ellie and the team.

Shweta · 4 March 2025

★★★★★ 5/5

Google

I viewed a property with Leia, and she was an absolute dream to deal with. From start to finish, she was professional, approachable, and incredibly helpful. Her support was truly invaluable in securing my tenancy, and I’m so grateful for all the effort she put in.

Candice · 26 March 2026

★★★★★ 5/5

Google

I want to say a big thank you to Leia for the great service . She was patient, kind and always helpful and responsive to all my needs. Keep up the good work

Patricia · 11 April 2025

★★★★★ 5/5

Google

Leaders Letting & Estate Agents Hitchin was my Estate agent in Hitchin for 18 months and all the staff in this branch are great. My review wouldn't complete without mentioning these two important staff Paula D'cruze and Ellie Barnes Mortimer. They have listening ears, and respond quickly to issues and complaints.

Benedict · 27 June 2024

★★★★★ 5/5

Google

I have never dealt with such helpful and friendly real estate staff in my life! They made everything so easy for me and the process was a breeze, especially when moving can be such a stressful process. Thank you particularly to the lovely Paula and Pat. I highly recommend Lenwell in Hitchin! Also thanks to Thomas Hunter who assisted greatly as my property manager.

Elise · 27 August 2023

★★★★★ 5/5

Google

As I tenant for 3 years with Leaders, I found the staff are professional and eager to help. A special thanks to Leia who always provides prompt and clear feedback. Much appreciated.

Jonathan · 4 March 2025

★★★★★ 5/5

Google

Good morning, I want to say "Thank you " to Ryan Williams. After sending around 11 emails and try to contact my "property manager " oj the phone 3 times without any response from her , I had the pleasure to speak on the phone with Ryan. He is the first person willing to listen and help. He has been able to find a solution to my issue in less than 10 mins . He was very friendly but professional in the same time . Well done Ryan 👏 Kind regards, Adina Marina Maqsood

Adina · 25 February 2025

★★★★★ 5/5

Google

Every thing was top notch, the onboarding to the move in, and the NDO is so convenient. Ellie Barnes-Mortimer was extremely amazing, She was fast in response and always prompt in answering my questions, brilliant 🙂. Thank you very much for your services. Would recommend always. …

Ummah · 27 June 2024

★★★★★ 5/5

Google

I had a very good experience with Leaders, and particularly Ellie. Communication has been very good and viewing of the property was simple to arrange, and Ellie was very helpful in answering any questions. I would recommend Leaders as offering a great service for tenants.

James · 28 May 2024

★★★★★ 5/5

Google

My experience with Leaders Letting &Estate Agents Hichin was lovely yesterday wgen Leia was very professional and friendly and showed me the proprety what I asked about . Thank you very much and I cannot wait to move on .

Necula · 12 August 2024

★★★★★ 5/5

Google

Had two viewing with Leia Moore. Was very friendly and accomodating of my availability. During the viewings was personabe and knowledgeable about the properties I was viewing, and very helpful in explaining my options and taking me through the renting process. Solid tenant experience so far.

NGnir · 16 December 2025