HG Premier Lettings Wigan reviews in Hindley

★★★★★ 1/5

Google

Moved into a basement flat with my partner as a first rented accommodation, this lasted 5 months and I'll tell you why. Now the flat itself was a basic one bedroom with the essentials, was paying £395/month which we thought was a bargain however we soon discovered why it was so cheap to rent. Now because the flat was in the basement, it would start to smell quite bad in the kitchen as there was no windows in there, no air circulation whatsoever and pests started to slowly invade during the summer months. Masses of fruit flies were swarming the kitchen and slugs were actually coming through from underneath the main flat door, which was awful. This kept happening each night, and it didn't help that the main living room was carpet and the slugs would leave a nasty trail, purely disgusting. The basement was dark, no light could reach inside the property unless it was a bright sunny day. One morning I had to go to work, switched the main living room lights on and the whole electrics just shut off, we were so stressed because we did a full food shop the day before and the freezer was defrosting, one of their contractors turned up 5 hours later to fix it so by then all the food was useless, no compensation at all. Now for the absolute worst part about living here, the mould. We later discovered the mould a few months in because the air smelt pungent within the flat, so we moved all the furniture that was against the wall and found a thick layer of green mould that was travelling up behind our furniture. Got the bleach out and tried to scrub it all off, whilst scrubbing you could literally see the spores polute the air even more, this caused a lot of anger and distress. We even contacted HG Premier lettings about the issue and they couldn't even show a small amount of empathy, absolute joke, they didn't even do anything to help. you're lucky we didn't have a young child or toddler breathing this filth in or you would've had a lawsuit on your hands. So, the problem wasn't caused by ourselves, it was the agency/landlords fault for cutting corners in regards to proper insulation behind the walls. I'd imagine living underneath the ground there would be a lot of damp moisture within the ground itself, of course this wasn't a concern when we first moved in because it was our first time renting. Lesson learnt. After the mould outbreak we just needed to escape and get out as soon as possible, and we did, however HG Premier Lettings charged us £30 for a reference, very sly. Do yourself a favour and do not trust HG Premier Lettings agency, especially if you're looking at a basement flat, absolutely avoid at all costs.

Ben · 6 July 2020

★★★★★ 5/5

Facebook

Highly recommend letting agency , the best I have had dealings with . The Applications are quick and thorough. Moved in without any hassle and have had no problems . The Staff really friendly and professional, they go above and beyond and nothing is ever too much trouble

Darryl · 15 February 2020

★★★★★ 5/5

Google

We are currently renting through HG premier lettings. The tenancy process was smooth and straightforward. Whenever, we face an issue with maintenance or any queries, they promptly respond and act. I would highly recommend. Also, they take good care of maintaining the cleanliness of the building.

Amr · 25 March 2024

★★★★★ 5/5

Facebook

A great letting agency. A relative of mine was looking for somewhere to rent and had tried numerous agencies. He came across Premier Lettings and never looked back. The whole process from start to finish was made stress free by the staff who work there. Each stage was explained clearly throughout and communication was great which was key in what can be a stressful experience. He is now in a lovely property which offers round the clock support and are always available for any issues which may arise. Would definitely recommend!

Michelle · 24 October 2019

★★★★★ 1/5

Google

Was a tenant for 10 months and had few good enocounters with them. Firstly when we moved in the first night was spent sleeping in artic cold due to the boiler not working, this was fixed the next day after chasing around and waiting for hours for somebody to turn up. The flat was infested with damp and rats throughout the block of flats. The cost of rent was extortionate and the landlords had the audacity to withdraw electricity being included in the rent which prompted us to leave. They provided "shared" washing facilities with only 1 washer and 1 dryer between over 15 tenants. Car parks were not monitored which allowed anybody to use them and hall ways were never cleaned or maintained. Not particularly safe since there was no CCTV or working doors at times. To make matters worse, they told the council we left at a later date than we did which has resulted in us being charged an additional £60. If you read other reviews they even changed their name due to poor reviews in the past. It honestly doesn't surprise me at all. If you are looking in Cheshire, I would advise a studio flat in place of anything they have to offer.

Connor · 27 August 2019

★★★★★ 1/5

Google

They post flats in central Manchester but when you actually check the address.. the flats are in the middle of nowhere. Misleading.

Javier · 25 March 2025

★★★★★ 1/5

Google

This company have very nice properties to let however their customer service is absolutely shocking! I rented a flast on Bridgeman Terrace in Wigan in 2017 until early 2018. The flat was advertised with internet included with the all bills package and I specifcally asked the estate agent who showed me round if the internet was included and what I would be using it for and she said yes that was fine. Once moved in the internet would go off every couple of days and I kept reporting it so someone would come and reset the router, after months of this happening HG turned around to me and said that the internet was NOT included in my rent and that it wasnt suitable for streaming movies on apps like Netflix. hmm false advertising there...this went on for my entire stay in the flat. When I moved in I noticed that the heating was never on, I questioned this with HG and they said they do not put the heating on over summer and it comes on for two hours in the morning and two hours at night in the winter. The thermostat in the hallway was covered so tennants could not adjust the tempertature. During winter my flat got down to 11-13C almost everynight and I had thermals on in my flat to try keep warm. I complained about this to HG so they turned the temperature up but this didnt solve the problem as when the heating was off it went cold very quickly. I use a plug in radiator to keep warm but upon my 3 month inspection I was told if I went over my electricity allowance I would be billed! no electricity allowance was ever pointed out to me. As I was concerned for my health as I was waking up with a sore throat every morning from sleeping in a cold flat I spoke to environmental health at the council who actually provide HG with the licence to lets properties out and they were shocked to find out they were controlling the heating as they are not allowed to do that, through the council this issue was sorted and they were made to put the heating on 24hrs a day seen as though they were not willing to let tennants have access to the heating stat. In the early hours of New Years Day the fire alarm was sounding and would not go off, all of us tennants came out and looked for a way to silence the alarm but couldnt. As we had been provided with an out of hours number by HG we called that about 20 times between us but it rang out and went to voicemail everytime, not even a message to say they were not opearting bank holidays. As we didnt know what else to do we called 101 and asked for advice and apologised for calling that number as we did not believe it was an emergency but they sent out the fire service who checked all flats, including the empty one by breaking down the door. They asked us if we had access to the basement and we said no so they broke the lock and went and ckecked down there too, not able to silence the alarm they phoned for an electrician to come out as they believed the fire alarm wasnt wired up correctly to the control panel and HG were charged for wasting time. The fire service said they werent suprised we did have access to the basement as it was a fire hazard full of fibreglass, paint, theyre old local lettings shop sign down there. HG told us they werent able to provide out of hours 365 days a year which defeats the object of out of hours!...Its a good job the NHS and Emergency services dont decide to close on christmas and new year thats all I will say. Never again would I let one of HG's Properties a Nightmare from start to finish

Lauren · 7 July 2019

★★★★★ 1/5

Google

Was a tenant for 10 months and had few good enocounters with them. Firstly when we moved in the first night was spent sleeping in artic cold due to the boiler not working, this was fixed the next day after chasing around and waiting for hours for somebody to turn up. The flat was infested with damp and rats throughout the block of flats. The cost of rent was extortionate and the landlords had the audacity to withdraw electricity being included in the rent which prompted us to leave. They provided "shared" washing facilities with only 1 washer and 1 dryer between over 15 tenants. Car parks were not monitored which allowed anybody to use them and hall ways were never cleaned or maintained. Not particularly safe since there was no CCTV or working doors at times. To make matters worse, they told the council we left at a later date than we did which has resulted in us being charged an additional £60. If you read other reviews they even changed their name due to poor reviews in the past. It honestly doesn't surprise me at all. If you are looking in Cheshire, I would advise a studio flat in place of anything they have to offer.

Connor · 7 July 2019

★★★★★ 5/5

Google

My dealings with Hg Premier Lettings, have been minimal - although this is a testament to their service. I literally hear from them once a month when I get a statement from them and the rent into my account. The few times, I’ve needed to email them, I’ve had quick and friendly responses. The service I have so far received has been friendly, hassle free and efficient. In other words just what I have been looking for. My one complaint is they don’t cover more of the country, as I have another property I would love them to manage for me. Jo S.

Jo · 7 July 2019

★★★★★ 1/5

Google

Was a tenant for 10 months and had few good enocounters with them. Firstly when we moved in the first night was spent sleeping in artic cold due to the boiler not working, this was fixed the next day after chasing around and waiting for hours for somebody to turn up. The flat was infested with damp and rats throughout the block of flats. The cost of rent was extortionate and the landlords had the audacity to withdraw electricity being included in the rent which prompted us to leave. They provided "shared" washing facilities with only 1 washer and 1 dryer between over 15 tenants. Car parks were not monitored which allowed anybody to use them and hall ways were never cleaned or maintained. Not particularly safe since there was no CCTV or working doors at times. To make matters worse, they told the council we left at a later date than we did which has resulted in us being charged an additional £60. If you read other reviews they even changed their name due to poor reviews in the past. It honestly doesn't surprise me at all. If you are looking in Cheshire, I would advise a studio flat in place of anything they have to offer.

Connor · 24 January 2019

★★★★★ 1/5

Facebook

Wouldn’t recommend these to anyone there so unprofessional threatening to sell the money you owe to a debt collected pay them to come and get the money off you and break your boyfriends jaw �� so unprofessional that’s not how you speak to your tenants all they care about is getting money off you on time and the place being spotless saying all bills included they miss off that tv license isn’t included also don’t give any warning they just stop your key from working resulting in you not being able to enter your property to get the rest of your stuff never had to deal with anything like this before you’re basically not allowed drink smoke make any noise or you get an eviction notice would not recommend to young people or couples

Naticia · 22 September 2018

★★★★★ 1/5

Facebook

This company have very nice properties to let however their customer service is absolutely shocking! I rented a flast on Bridgeman Terrace in Wigan in 2017 until early 2018. The flat was advertised with internet included with the all bills package and I specifcally asked the estate agent who showed me round if the internet was included and what I would be using it for and she said yes that was fine. Once moved in the internet would go off every couple of days and I kept reporting it so someone would come and reset the router, after months of this happening HG turned around to me and said that the internet was NOT included in my rent and that it wasnt suitable for streaming movies on apps like Netflix. hmm false advertising there...this went on for my entire stay in the flat. When I moved in I noticed that the heating was never on, I questioned this with HG and they said they do not put the heating on over summer and it comes on for two hours in the morning and two hours at night in the winter. The thermostat in the hallway was covered so tennants could not adjust the tempertature. During winter my flat got down to 11-13C almost everynight and I had thermals on in my flat to try keep warm. I complained about this to HG so they turned the temperature up but this didnt solve the problem as when the heating was off it went cold very quickly. I use a plug in radiator to keep warm but upon my 3 month inspection I was told if I went over my electricity allowance I would be billed! no electricity allowance was ever pointed out to me. As I was concerned for my health as I was waking up with a sore throat every morning from sleeping in a cold flat I spoke to environmental health at the council who actually provide HG with the licence to lets properties out and they were shocked to find out they were controlling the heating as they are not allowed to do that, through the council this issue was sorted and they were made to put the heating on 24hrs a day seen as though they were not willing to let tennants have access to the heating stat. In the early hours of New Years Day the fire alarm was sounding and would not go off, all of us tennants came out and looked for a way to silence the alarm but couldnt. As we had been provided with an out of hours number by HG we called that about 20 times between us but it rang out and went to voicemail everytime, not even a message to say they were not opearting bank holidays. As we didnt know what else to do we called 101 and asked for advice and apologised for calling that number as we did not believe it was an emergency but they sent out the fire service who checked all flats, including the empty one by breaking down the door. They asked us if we had access to the basement and we said no so they broke the lock and went and ckecked down there too, not able to silence the alarm they phoned for an electrician to come out as they believed the fire alarm wasnt wired up correctly to the control panel and HG were charged for wasting time. The fire service said they werent suprised we did have access to the basement as it was a fire hazard full of fibreglass, paint, theyre old local lettings shop sign down there. HG told us they werent able to provide out of hours 365 days a year which defeats the object of out of hours!...Its a good job the NHS and Emergency services dont decide to close on christmas and new year thats all I will say. Never again would I let one of HG's Properties a Nightmare from start to finish.

Lauren · 16 August 2018

★★★★★ 1/5

Google

We are new to this country, this company makes up some excuses and stole all the deposit Would not recommend

Ching · 25 March 2025

★★★★★ 1/5

Facebook

They change names and buy the previous owners out, but their policies stay the same. May as well set fire to your residence if you want to stay warm as they dictate when your heating comes on and goes off. There’s nothing quite like freezing in your apartment at 10pm at night. And these clowns can’t even pay the mortgage on your property(information from a reliable legal source).......get out while you can, save money!!!! Find a professional letting company that actually give a flying monkeys about their paying customers !!!!

Pedro · 3 March 2018

★★★★★ 1/5

Facebook

Rented a property with this company for a year and a half, had many problems some were dealt with no urgency, some not at all. The biggest of these issues being mould in my room, causing me health issues and ruining many of my belongings. I told the company about this problem on multiple occasions with nothing being done about it. I have since moved out, I made sure the property was spotlessly clean and that all of the mould marks were cleaned and painted as best as possible, as they had done nothing about this for months. I was informed I will only receive a small amount of my deposit back due to a small mark on a wall, when asked if the fact that I have had to throw away many expensive items and deal with mould and damp in the property surely would outweigh the cost of said mark, I was informed that they did not care about the mould and what I'd had to put up with, the mark on the wall from the lack of a headboard was their only concern not the wellbeing or damage to property of their tenants. I'd recommend anyone thinking of going with this agency, does not as not only will you get ripped off, you are of no concern to them, just your money matters. One up from a slumlord.

Liam · 20 February 2018

★★★★★ 5/5

Google

I had an easy and smooth experience with renting from HG premier lettings. I would recommend them. Precious O.

Vicky · 25 March 2025

★★★★★ 5/5

Google

Moved in this property 2 months ago, I wish I had moved in here earlier.I love the service, everything is perfect, clean apartment, very peaceful.I will surely extend my period of tenancy here!Thank you HG Premier Lettings & keep the good work!

Chiedza · 25 March 2024

★★★★★ 1/5

Google

From the start this company couldn't give a hoot. No heating, no resolution for months, lukewarm water and non-existant customer service. When you finally can't put up with anymore and leave they don't give you back your deposit despite promising to do so. Oh and then there the exhorbitant fuel costs, i could go on. How these remain in business is beyond me.

Julian · 6 July 2022

★★★★★ 5/5

Google

Very friendly staff and would help you with anything you need! They make your stay much more pleasant! Micheal did a tremendous job showing us apartments until we found the perfect one and helped us with any questions we had along with Howey who is very friendly and always was there when I needed help!

Nora · 25 March 2023

★★★★★ 1/5

Google

HG lettings advertised a 1 bed flat which I travelled 3 hours to view. The agent showed me a totally different flat to the one in the photos! Terrible experience and waste of time and money.

Nayi · 25 March 2024

★★★★★ 5/5

Google

Highly recommend HG Premier Lettings! Had a very positive experience throughout with great communication and assistance from the letting agent Bethany, who helped me to find a tenant with a really quick turnover. Excellent customer service!

Jess · 25 March 2024

★★★★★ 5/5

Google

Great experience throughout the whole process. Especially from Beth - who helped me find a fitting tenant within a small timeframe. Highly recommend HG Premier Lettings if you’re needing support with a property.

Aime · 25 March 2024

★★★★★ 5/5

Google

My experience with HG Premier Lettings has been outstanding. All of their staff members are incredibly friendly, efficient, and responsive. specially the Hindley Brach. I highly recommend this agency to everyone.

Luminda · 25 March 2024

★★★★★ 5/5

Google

Needed some help finding a new rental, and Beth at HG Premier Lettings went above and beyond for me, great communication throughout and an all round excellent service! Highly recommend!

Sasha · 25 March 2024