Every review we hold for the Hindhead office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThese three are a force to be reckoned with! We had the pleasure of selling our home with them and every step of the way was exactly what you’d want (and more) from an agent. Their local knowledge, unbeatable. Professionalism, unbeatable. Able to deal with tricky, delicate situations, unbeatable. We were so impressed with the service we received, we wouldn’t hesitate to recommend them and we certainly wouldn’t use anyone else ourselves.
The agent that we were buying our house through was rather below par and frustrating to deal with. James could see a situation arising and managed to save both the sale of our house and the purchase of our new house…. Darren, James and Sarah, don’t just sell houses, they are as passionate about your home as you are. Thank you never felt enough for these three. If Mastercard did estate agents…
Natasha · 28 January 2024
Agent replied · 25 August 2024
Hi Natasha,
Thank your for your kind words. What a lovely review to end 2023 on. We hope to see you in the village in 2024.
★★★★★ 5/5
GoogleJust worked with Seamore Estate Agents in Grayshott and couldn't have wished for a better experience. Darren & the team were exceptional. Helpful, knowledgeable and courteous. Would recommend to anyone.
Aaron · 27 February 2024
Agent replied · 25 August 2024
Thanks so much.
Really kind words which we appreciate.
★★★★★ 5/5
TrustpilotGreat end to end service
Recent completely on a sale and purchase through Seymour’s, Horsell. Very much a team orientated agent who all work together with us.Charlie, Adam, Serena and Sandra always kept us up to date and communication was excellent. They know the local market very well and secured our dream house. I would definitely recommend to ensure you get a realistic valuation and successful sale or purchases
Simon · 28 October 2024
Agent replied · 25 December 2024
Thank you for your kind words! It’s wonderful to hear that Charlie, Adam, Serena, and Sandra provided you with such great communication and local market expertise throughout your sale and purchase. We're delighted to have been part of securing your dream home and are grateful for your recommendation!
★★★★★ 2/5
TrustpilotGo Elsewhere
Slow communication with us as well as communication within their own office - don't blame it on the international factor, that should not have been an issue, especially since you said you deal with international customers all the time. Typos in communication via email as well as on printed property brochures as well as online listing. This is a huge negative and extremely unprofessional. And, still typos in email correspondence after complaining about it. Again, not professional at all for those kinds of typos. Recommended a horrible solicitor but then only recommended a slightly less horrible one after that, but they didnt seem very concerned with our solicitor issues because at that point, they had already made the sale. On that note, I could have and should have used a private solicitor. Would not use Seymour's again.
Judy · 9 January 2024
Agent replied · 15 June 2024
Thank you for the feedback Judy. The communication delays and typos are certainly not reflective of our standards, and we are actively addressing these aspects to enhance our service.Regarding the solicitor recommendations, we acknowledge your concerns. Your experience and comment are invaluable, and we are committed to learning and improving.
★★★★★ 5/5
TrustpilotGreat team, really helpful, stepped up to make things happen!!
We contracted Seymours Camberley to sell our property, and then ended up buying through them aswell. Throughout the team were a great help. They were personable and available at all times. They helped us navigate some challenges and really stepped up to help secure resolutions to some issues that held up our contract exchange and completion. All in all a great team to work with.
Rob · 8 October 2024
Agent replied · 22 October 2024
Thank you so much for your kind words Rob. It was a pleasure to work with you on both the sale and purchase of your property. We're really glad to hear the team was helpful and accessible throughout, especially during those more challenging moments. Securing resolutions is what we strive for, and we're happy we could assist in moving things forward. If you ever need anything in the future, we’re here to help. All the best in your new home!
★★★★★ 5/5
GoogleAbsolutely First Class service from James, Darren and the team at Seymours. Attentive, hard working and thoroughly professional. Can’t recommend them highly enough.
Nick · 26 June 2024
Agent replied · 25 August 2024
Thanks Nick. We appreciate your kind words.
★★★★★ 5/5
GoogleHaving made the decision to move after 16 years, we discussed our needs with James and Darren and our aspirations. I am a particularly needy individual, who likes to be sure i know what is going on and these two fine chaps dealt with that, sold our house, managed the chain and we quickly trusted anything they had to say because it added value. We have no hesitation in recommending them, they will tell you how it is and not what they think you want to hear
Russell · 29 December 2023
Agent replied · 25 August 2024
Thank you Russell. Having a clear understanding of our clients reasons for moving and their wants/needs for their onward purchase is really important and I'm glad we got the communication right. You were a pleasure to work with and we appreciate the review.
★★★★★ 5/5
TrustpilotQuick introduction of good potential buyers.
Nick visited in February when we still had a tenant and the flat was quite tatty. Three months later, after a refurb, he came round and revised the estimate upwards to reflect the improvements. In the event, we had four viewings in five days and got an offer in excess of the new valuation.Well done indeed. Sale not done and dusted yet but full expectations of a prompt and successful completion.
Stewart · 24 June 2024
Agent replied · 24 August 2024
Thank you for sharing your experience Stewart! We're glad Nick was able to provide an updated estimate that reflected the improvements. It's fantastic to hear that you had such a quick response with multiple viewings and an offer above the new valuation. We're optimistic about a smooth and successful completion as well. Well done indeed!
★★★★★ 5/5
TrustpilotKirsty was amazing!
Kirsty was amazing!I was on the purchase side rather than them acting for me on a sale but despite this it felt like she worked with my wife and I to get the deal done!Would highly recommend their services to any one.
Bill · 4 April 2023
Agent replied · 15 June 2024
Thanks for leaving such a great review, Kirsty will be delighted to hear your comments.
★★★★★ 5/5
GoogleOur agent Jacob was brilliant, the team kept us informed along the way and we had a successful move into our new rented property. Excellent service.
Linda · 27 April 2024
Agent replied · 25 August 2024
Thanks Linda. We hope you're very happy in your new home.
★★★★★ 5/5
TrustpilotExcellent service
So many setbacks during my sale yet Seymours were great at keeping things moving. Big thanks to Amy!
William · 11 September 2024
Agent replied · 22 October 2024
Thank you, William! We’re so pleased that despite the setbacks, Amy and the team were able to keep things on track. We appreciate your kind words and will be sure to pass your thanks on to Amy!
★★★★★ 5/5
TrustpilotSerena has been so helpful
Serena has been so helpful, responsive and communicative with us along with the team at Seymours. We are very pleased with their help to date
Ros · 9 May 2024
Agent replied · 15 June 2024
Thanks Ros. It's not difficult to talk with everyone involved in the process and it certainly goes a long way to making everything a stress free as possible. It's a pleasure to work with you.
★★★★★ 5/5
TrustpilotEverything they did was professional
Everything they did was professional. They kept us informed with all the procedures and the sale went through easily.The team were very friendly and Claire was our contact in the office and was always friendly and courteous.
Keith · 15 August 2023
Agent replied · 15 June 2024
Thanks for the review Keith. Dealing with property is probably the biggest transaction in life to being professional with superb communication is so important. Thanks again.
★★★★★ 5/5
TrustpilotFantastic and professional service and…
Fantastic professional service and success received by Joss and the team . Thank you so muchD&R
R · 8 October 2024
Agent replied · 22 October 2024
We're so pleased to hear that you had a fantastic experience with Joss and the team. It means a lot to us that we could help you achieve success, and we’re glad you felt the service was professional throughout. If there’s anything more we can assist with in the future, don’t hesitate to reach out. It’s been a pleasure working with you!
★★★★★ 1/5
TrustpilotDeserve Negative 5 Stars
Rogue agency to be avoided at all costs. They are ignorant of the market place, highly arrogant but above all they are incompetent. To compensate for their incompetence, they are abusive and heavily rely on gaslighting you on the phone but will not commit such sentiments to writing. They act against the best interest of their client, the seller. The only way they can sell a house is at less than its market value. They will verbally abuse and try and coerce you sell at any price in order for them to get their commission. They do this through falsifying data, being incapable of dealing with buyers professionally with competence and will harass you multiple times a day to apply pressure. When challenged they act like petulant children and do not fulfil their contractual obligations. To anyone looking for an agent, heed the multiple warnings about this agency being rouges. Selling a home is an extremely stressful process compounded tenfold by the abusive, unprofessional and incompetence of these agents. Extremely concerning for old or vulnerable sellers who may be bullied by their agents into making poor financial decisions that will negatively impact their futures and standard of living, all so they can gain a commission at any cost. Totally unethical and inhumane. Review relates to Horsell Office
Reviews · 28 November 2023
Agent replied · 15 June 2024
Thank you for taking the time to leave us a review Jackie. Your feedback is important, and we rely on hearing from our clients to ensure we’re doing a great job.Given the rating and detail in your review, this clearly was not the case for you, and we are sorry to hear this. Our customers are the heart of our business, and we understand that our job is to put them first. We are glad that we were able to get to a successful exchange and completion on your property in Ottershaw. After having been on with several other agents for over a year and having had to reduce the property several times before coming to Seymours, it must have been a relief that we were finally able to secure a buyer for you.From the start, it was clear that you were unhappy with ‘the process’ itself because it sounds like you fell out with all four of the previous estate agents when they hadn’t found you a buyer. We believe in honest, factual advice and have built our business on these principles. The data we often use comes straight from rightmove which shows the entire marketplace of who is selling what and for how much. Whilst it may not have been what you wanted to hear, it is what you needed to know, and we didn’t force you to go through with the sale at the offer you agreed to. It’s a shame you felt the need to leave us this 1 star review even though we were the only ones to be honest with you from the start on the price and market. As it’s the first ever bad review and having had over 100 Google reviews that were all 5 stars, in this instance, we are going to have to agree to disagree with your recollection and politely wish you the best of luck. Thank you, again, for taking the time to share your review, we hope you have a lovely Christmas in your new home.
★★★★★ 5/5
GoogleI could not recommend Grayshott Seymour’s more highly. They were totally professional while appreciating my specific needs and requirements. They were always approachable and understanding and I felt completely confident both selling and buying under their guidance.
Carole · 3 March 2025
★★★★★ 5/5
TrustpilotGreat company to deal with
Our experience with Seymour’s was very positive, they were very proactive in presenting our property that resulted in a sale quite quickly. Thank you to Anthony and the team
G · 30 January 2024
Agent replied · 15 June 2024
Our team takes pride in being proactive and ensuring a smooth selling process for our clients. We appreciate your kind words and are thrilled that we could assist you in achieving a quick sale. Anthony and the rest of the team join me in thanking you for your recommendation. Should you ever need our help again, we'll be here to help.
★★★★★ 1/5
TrustpilotUtterly rude and unprofessional
A viewing was arranged for a rental property. I was told a time via telephone to then receive a confirmation email which stated a different time, I can live with that. I get to the property and no agent is visible but a resident is in the home by the window. Another person arrived with children to view the same property. After a few more minutes a man opens the door and stares, I ask if he is the agent and he says he is the colleague of the agent. I explain I think there is a mix up as my appointment was 5 minutes ago and another person has arrived to view, he replies no problem we get as many people in as possible. I said oh I wasn't made aware others will be viewing with me and it was a little uncomfortable. His reply "you're confrontational!" I said that's rather unprofessional and he repeats that I am confrontational. He then proceeds to tell me to go wonder round, I asked if he wants me to view the house on my own, he said "no you go walk about and I'll follow or I'll be in your way" I said that's a different way of viewing and I'm not comfortable roaming around someone's property like that and would at the very least would expect him to tell me about the property, he repeated I was confrontational and then sarcastically said "THERE'S THE BATHROOM!" I replied I think I will leave and he retorted good I think you should. I will never rent any property from Seymours thanks to the most unprofessional, arrogant, lazy and rude 'estate agent' AARON!People's houses deserve respect and Aaron lacks respect in abundance. I didn't appreciate an email asking me to "put in an offer" before I had even viewed the property either!
Susan · 23 November 2023
Agent replied · 15 June 2024
Dear Susan, we're truly sorry to hear about your experience, and we apologise for any inconvenience caused. This falls well below our service standards, and we take your feedback seriously. We'll investigate this matter internally to ensure it doesn't happen again. Please feel free to contact us directly to discuss this further and address any concerns you may have. Thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotThat house with the pink door
I found everyone on the team at Addlestone Seymour’s to be amazing it’s been a pleasure using them to sell our home and I couldn’t recommend them enough. Also a massive thanks to Anna ,James ,Adele and Michelle
Aston · 20 June 2023
Agent replied · 15 June 2024
Thanks Aston, that's a lovely review. Anna's team have been together for years now and are constantly trying to find innovative ways to make everyone's property journey as enjoyable as possible, but some things like good communication never change.
★★★★★ 5/5
GoogleSuper friendly, great service, great communication. They pitched our house just right and we sold very quickly. Highly recommended.
SteveY · 16 February 2026
Agent replied · 16 April 2026
Thanks Steve, lovely clients help, which we appreciate and you were a pleasure to work with.
★★★★★ 5/5
TrustpilotProfessional Proactive Service
Professional Proactive Service I have been very impressed with the service I have received from Seymours. They were proactive from the beginning. James came very prepared for our first meeting & left me feeling much more confident of progression than I had with my previous estate agent.JP has been excellent from the start from his initial call introducing himself . He has always kept me informed & I haven’t felt as though I needed to chase him.
LK · 26 January 2024
Agent replied · 15 June 2024
Thank you LK. It's fantastic to know that James came prepared and left you feeling confident about the progression of your property sale. We're also glad to hear that JP has been excellent in keeping you informed and maintaining proactive communication. If you have any further questions or need assistance, please don't hesitate to reach out.
★★★★★ 5/5
TrustpilotSeymour's Ripley
Professional service from Ethan and the team at Seymour's Ripley, very good communications, plenty of viewings and a quick sale.Absolutely recommended them
Mick · 6 June 2024
Agent replied · 15 June 2024
Thank you Mick for your kind words! We're glad to hear that Ethan and the team at Seymours Ripley provided professional service and facilitated a quick sale. Your recommendation is greatly appreciated.
★★★★★ 5/5
TrustpilotFriendly and efficient team
Friendly and efficient team at Lightwater. Sold my property after 4 weeks so am delighted with the service. James, Jonny and Alex were great
Gerry · 23 April 2024
Agent replied · 15 June 2024
Thank's Gerry. James, Jonny, and Alex will be delighted to hear your feedback.If you need any further assistance in the future, please don't hesitate to reach out.
★★★★★ 1/5
TrustpilotRepeated Poor Service
Regrettably, I've experienced a significantly subpar level of service. Virtually every aspect of the process has encountered obstacles:- The property was mistakenly listed as unfurnished, despite being fully furnished.- The initial check-in report inaccurately classified the property as unfurnished with security keys missing.- When I inquired about the inventory, I was informed that one wasn't necessary. It took an astonishing two months to finally receive an inventory, which turned out to be inaccurate. My follow-up requests were met with delays and, disappointingly, they repeatedly sent the same incorrect inventory. It took an additional month to finally receive a corrected inventory after I had to painstakingly compile a list of missing items myself.- Instead of providing at least 1 comparison quote for necessary works, they only offer a single quote, failing to ensure a fair market value comparison.- Communication errors were prevalent, with emails sent to incorrect addresses and response times stretching into weeks, rather than days.- Even the tenants struggled to elicit timely responses.- To make matters worse, the designated property manager failed to offer any apologies.- Despite claims of having resolved issues with the freeholder, they were unable to provide any written evidence upon request.- Finally after canceling the "fully managed" service and requesting an appropriate fee adjustment due to the absence of expected service quality, they still could not manage to make this amendment and are still charging me.I have taken over the property management myself, and it has proven to be significantly less time consuming.
Helen · 2 November 2023
Agent replied · 15 June 2024
Dear Helen, Firstly, thank you for the review, we take them all very seriously. Could you let us know which office you have been dealing with as we would like to investigate your experience some more? Thank you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.