Every review we hold for the Hindhead office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotCommunication could have been better
Communication could have been better. There were a number of issues throughout the course of the sale which could have been handled more professionally. They did eventually get the sale over the line but it was all somewhat last minute and stressful.
Fat · 3 April 2024
Agent replied · 15 June 2024
Thanks for the review. We aim to get things right every time, so reviews such as these are so incredibly important as they allow as to understand better and to make changes for the future. Thanks again.
★★★★★ 5/5
GoogleHighly recommend Seymours in Grayshott. I’ve know Darren since secondary school, and clearly he has learnt a thing or two in the last 35 years about negotiating between buyers and sellers.!
He understood our requirements for a new house and guided us on a handful of viewings before focusing our attention on one particular property that he knew would be suitable. He fast tracked a first and second viewing before exchanging emails on a Sunday so that we could be ready to make an offer on a Monday.
With some power of persuasion he managed to get our offer accepted and we then sped through to completion within 8 weeks. He was always balancing the benefits of the sale between vendor and buyer, and never favoured one over the other, just making sure that a fair deal was struck for both parties.
Always making himself available to subsequent viewings for tradespeople during the interim period, we were able to prepare renovations in advance of moving in.
Choose these Estate Agents if you want a very high level of care and service.
David · 24 September 2024
Agent replied · 24 October 2024
Wow, thank you David, we really appreciate this. Your review is why we love our job so much!
★★★★★ 5/5
TrustpilotSelling your house is a daunting…
Selling your house is a daunting prospect. That said, Seymours was the first choice to guide us through the process.I met Simon who came across as friendly and really knowledgeable about the local market with many years of experience in this field. The sales guide price was pretty much as expected. The pictures were taken a few days later by Mark who made a great job of the brochure. The whole team at the office were on board with the marketing of the house and, to my surprise, 7 visits were arranged within the first full week. The communication from the office was amazing. Emails arrived detailing every visit booked and there were regular calls with feedback and updates from the office. Overall a great service was provided by the whole team. The house was under offer in no time. Again, the background work carried out at the office, was extremely thorough and they constantly updated us on the situation.Whilst the wait for completion goes on, the whole team could not have done more to help with the process of selling a house.With the service received so far, it's no wonder they are the leading agents in the area by far
Pete · 24 September 2024
Agent replied · 22 October 2024
Thank you so much Pete. We're thrilled to hear that the team were able to guide you smoothly through the process and keep you updated every step of the way. It's great to know that our efforts in marketing and communication made the sale process easier for you. We'll continue to support you as you move towards completion.
★★★★★ 1/5
TrustpilotI would not trust this company
As far as I am concerned they should not get one star. The owner came and gave a verbal valuation of £310000 - £320,000. Due to certain circumstances he had to send this valuation to another party. This valuation he told me then increased to £362,500-£375000 in his letter to the other party.Once I was sent a copy of this letter I called this same person from Seymour’s Lightwater for an explanation and why he lied to me. Three times I called and guess what, I never had a call back. I would not recommend this company.
ANNE · 23 September 2024
Agent replied · 22 October 2024
Thank you for your feedback Anne. We feel it’s important to address the concerns raised in your review, as they do not reflect the situation accurately.A senior partner provided a fair and realistic valuation based on market conditions and comparable properties in the area. At no point was a lower valuation suggested to suit specific circumstances. We also provided a written valuation to the third party in question, which was in line with our professional assessment.Regarding your calls, as we’ve explained, we are unable to get involved further in this matter beyond the valuation we have already provided. If you are still unhappy with the valuation, we would recommend engaging a RICS-qualified surveyor for an independent assessment.We aim to provide transparency and fairness in all our dealings, and we regret that you feel this was not the case.
★★★★★ 5/5
TrustpilotGreat experience with Seymours.
I would highly recommend Seymours Estate Agents.Franco and his team are experienced, informative, reliable, helpful and very easy to talk to and discuss the best way to sell your property.
Charlotte · 14 October 2024
Agent replied · 25 December 2024
Thank you for your recommendation, Charlotte. We’re glad to hear you found Franco and the teams experienced and helpful. Your feedback means a lot to us!
★★★★★ 5/5
GoogleA strong and determined agent with excellent knowledge of the area. Dealt with James, Darren and Sarah all of whom are a pleasure to deal with.
Dawn · 7 December 2024
Agent replied · 9 January 2025
Thanks Dawn.
★★★★★ 5/5
TrustpilotEXCELLENT ESTATE AGENTS
A very proactive practice that always kept me informed of developments during the house sale process. The initial property listing was excellent and generated far more viewings than expected.I would definitely use them for my next property sale and cannot speak highly enough of Simon and his team at Seymours.
No · 2 September 2023
Agent replied · 15 June 2024
That's really kind, thank you. It's been a pleasure to work with you and share the journey. Keep well.
★★★★★ 1/5
TrustpilotFirstly Forget your deposit
Firstly Forget your deposit, The professional end of tenancy clean is a joke. Even though the property was deep cleaned it was still not good enough, it has to be on their terms and will cost £300+ for the smallest of properties we had (Par excellence cleaning) . Still waiting for that deposit, 6 weeks and counting, i had to chase ! God knows what a larger property will cost. Throughout my 3 and a half years of renting i never missed a payment, maintained the property to a high standards even though there was a constant mole issue which was never resolved and some scam cleaning company comes and takes your hard earned cash. When it comes to maintenance and tenant issues It’s always someone new you’re dealing with & no clue what previous issues were. Good luck you will lose at least 50% of your deposit probably sitting in an end of year xmas party pot.
Dan · 4 October 2025
★★★★★ 5/5
TrustpilotSeymours of Guildford
Seymours of Guildford had the best selection of properties on the market at any given time. The staff were always very helpful and went out of their way to accommodate my dates and times, given that I had to travel a long way, many times, to view properties.Importantly, they kept an eye on my parameters for property requirements, so didn't waste my time - yet still offered houses that they thought might pique my interest.
Deb · 11 November 2024
Agent replied · 25 December 2024
Thank you for your fantastic feedback! We’re really glad to hear that you were happy with the property selection and the service provided by the team at Seymours Guildford. It's great to know that we were able to accommodate your viewing schedule and stay focused on your requirements, while still offering new options that might interest you.If you ever need assistance in the future, don’t hesitate to get in touch!
★★★★★ 5/5
TrustpilotThey have such a great team of people…
They have such a great team of people working there. So friendly and just all round super customer service.Kirsty Haydon was fantastic, always keeping me informed - I cannot recommend them highly.
Victoria · 22 August 2024
Agent replied · 24 August 2024
Thank you for the kind words Victoria. We're thrilled that Kirsty and the team provided you with great service. Your recommendation means a lot to us!
★★★★★ 5/5
GoogleI have used James and the team twice now and both times they were so helpful and responsive. They are passionate in what they do and are people that you can trust. I can't recommend them enough.
Laurence · 27 May 2024
Agent replied · 25 August 2024
Thank you for this review Laurence, we really appreciate it!
★★★★★ 3/5
TrustpilotPoor attention to detail, delayed purchase
I completed the purchase of a property in June, having had an offer accepted in February. A large part of this delay was down to the poor attention to detail by the agents at Seymours. When I viewed the property they were ignorant of some basic details (heating system, parking situation, ground rent, building maintenance arrangements) which other estate agents (such as Bourne) had on hand when viewing similar properties. Despite having made it clear to Seymours that, since the property was a leasehold flat, it was very important that I be able to see the terms of the lease as soon as possible, they dragged their feet in getting hold of it, with the result that the purchase was delayed considerably when my lawyer found problems with the lease, especially with the buildings insurance clause which the seller and Seymours actively misled me about.I still went through with the purchase, after securing a reduction in price and some indemnity insurance, but the purchase took far longer than it should have done simply because of Seymours showing a lack of attention to detail and not having accurate information at the time of viewing and after making an offer.Having viewed other properties listed with Seymours I encountered the same lack of basic knowledge about the properties by the agents (I often knew more than they did, having done basic research such as looking up the EPC certificates beforehand), and I generally got the impression of agents who were only interested in getting an offer accepted for the property and then ceased to be interested in putting the effort in to get the sale actually completed.I don't know how much commission they charged the seller but whatever the commission was it was too much for the service provided. If you're selling a property go with a local competitor like Bourne, who at least show an attention to detail.
George · 20 August 2024
Agent replied · 24 August 2024
Dear Mr Potter, Thank you for taking the time to write; we are sorry to hear that you feel you have received an unsatisfactory service from our office. We take our business very seriously and have taken your feedback on board. We deal with numerous sales every month and normally receive glowing reviews. However, we always continuously strive for excellence. We would like to extend our sincere apologies for any inconvenience or frustration that you experienced, As a new manager in the office, I will call you to discuss measures we can take to ensure that this situation does not occur in the future. Kind regards Nolan Dark.
★★★★★ 5/5
GoogleJames impressed us upon valuation. He was extremely knowledgeable, had taken time before the visit to assess our house and other sales in the area and impressed us with his enthusiasm. James arranged for the rest of the team to visit so …
Lisa · 16 November 2025
Agent replied · 23 October 2025
Thank you Lisa and Andrew. We really appreciate the kind words. We were delighted too, what a great location you had.
★★★★★ 5/5
TrustpilotExcellent
Very attentive, well informed, friendly & not pushy! Anthony White was extremely helpful & is the reason we have this house as wouldn’t have even looked at it without him persuading us to! Krisy was also excellent with her after sales care & keeping in touch.
Jaydee · 3 November 2023
Agent replied · 15 June 2024
Thank you so much Jaydee. Reviews are so important for the team.
★★★★★ 5/5
GoogleWe had a really good experience buying our new home through Seymours. A huge thanks to James for his calm, cool professionalism throughout the process.
Joel · 26 November 2024
Agent replied · 10 December 2024
Thank you Joel! We were delighted to get you and Charlotte into your new home. We hope you're very happy there!
★★★★★ 1/5
Trustpilotpaid for professional dishonesty & guinea pigging!!
As a seller, I paid them to negotiate the best price for me. However, I was not buying my next property through them though they tried to sell very very hard from their catalogue. Hence I believe I was made the scape goat to do price reduction to complete the sale !.
Ben · 12 August 2025
Agent replied · 26 May 2026
Dear Mr Perin,
We can find no record of you as a client and therefore believe this review may be false. As such, we have passed the matter to Trustpilot to help verify your identity.
The comments made are wholly untrue.
If we are mistaken, please contact us directly, where we would be more than happy to meet with you to discuss your experience.
Seymours has proudly served the local area for over 30 years, during which time we have built a reputation for upholding the highest standards.
★★★★★ 5/5
TrustpilotExcellent Service: Prompt and Responsible
Greatly satisfied with Alex Jamieson and his team for quick follow-up and responsible approach throughout the process. Their prompt responses and attention to detail made the experience smooth and stress-free. Would highly recommend their services to others.
Winnie · 8 May 2024
Agent replied · 15 June 2024
Thanks for the review Winnie. There's no reason for the process to be stressful and good communication helps to smooth everything out. Its been a pleasure to help you on your journey.
★★★★★ 5/5
TrustpilotSeymour is best agency in town with…
Seymour is best agency in town with great support and care for the property. I have been with them for 5 years with no issues regards to renting or selling. Very professional team with Jenny, Sam and Shaana being great.
Customer · 10 March 2024
Agent replied · 15 June 2024
Wow, there's not much left to say other than thank you so very much!
★★★★★ 5/5
GoogleSo happy with the professionalism of the team
After having sales with other local agents fall through
Couldn’t recommend James Sarah and Darren Highly enough!
Big thanks to them!!
Beverley Headley Down
Beverley · 4 August 2024
Agent replied · 25 August 2024
Thanks Beverley. It's been great working with you.
★★★★★ 5/5
TrustpilotTom was very helpful in all aspect of…
Tom was very helpful in all aspect of the purchase. He let us show builders round the house and understood why we wanted to re negotiate the price after the uh restrictive covenant was presented to us. All in all a good experience and nice touch with the candle.
Paul · 9 August 2023
Agent replied · 15 June 2024
It's been my pleasure. As a company, we don't like to think of ourselves as selling houses, but more as moving people on their property journey. The course of that journey is very often different and assisting with builders or dealing with covenants and negotiations is all a part of the rich tapestry. Thanks for using us Paul and thanks for the review.
★★★★★ 5/5
TrustpilotThe can do attitude of Oliver the…
The can do attitude of Oliver the Managing Director is reflected throughout the team outstanding . What they say that they will do they do . First class surprisingly Excellent service.
Graham · 15 August 2024
Agent replied · 24 August 2024
Thank you, Graham! We're thrilled to hear that Oliver's can-do attitude and the team's commitment left such a positive impression. We appreciate your kind words and are glad we could provide you with excellent service!
★★★★★ 5/5
TrustpilotLiving in Malaysia and buying property in Knaphill
Living in Malaysia, we decided to move to the UK. For over a year, we searched for a suitable property in the Surrey area. We discovered Knaphill by chance, thanks to the Airbnb house we were staying in. Although we contacted several agencies in Surrey, we always prioritized Knaphill. Among the property agencies we reached out to, Seymours stood out as the most efficient, persistent, and honest. The two directors, along with their staff, were not only personally forthcoming but also always willing to assist us and help overcome various problems.Seymours' Knaphill branch exceeded all our expectations, making it possible for us to purchase the house we had always wanted.
Baum · 26 July 2024
Agent replied · 24 August 2024
Thank you for sharing your experience Baum, we're delighted to hear that we could help you find your ideal home and meet your expectations. It was a pleasure assisting you through the process. If you need any further help or have any questions in the future, please feel free to reach out.
★★★★★ 5/5
TrustpilotSeymours Guildford
I have been registered with multiple branches of Seymours, but the Guildford branch have been especiallyhelpful - they managed to help me do 6 viewings in one day receintly, saving me a lot of time and effort. Jasper was experienced, patient and enthusiastic.
Deb · 5 December 2023
Agent replied · 15 June 2024
Thank you for your positive feedback! We're delighted to hear about your experience with our Guildford branch. It's fantastic that they could assist you with six viewings in one day, saving you time and effort. Jasper, in particular, sounds like a star with his experience, patience, and enthusiasm. We appreciate your trust and look forward to assisting you further if needed.
★★★★★ 1/5
TrustpilotLandlords & Tenants Avoid
This estate agent is the worst. They constantly make errors, give incorrect advice, and fail to complete inventory reports I've paid for and then get them wrong. They rarely respond with actual answers and require constant chasing. Their legal paperwork is also full of mistakes.They've treated my tenants so poorly that I now deal with them directly. Rent payments, which my tenants pay on time, are held for over 12+ days, clearly to earn extra interest.Avoid this agency at all costs. They're incompetent, unprofessional, and unethical.
Helen · 10 July 2024
Agent replied · 24 August 2024
We're very sorry to hear about your experience and sincerely apologise for any inconvenience caused. We take your concerns very seriously and would like to investigate further to resolve these issues. Could you please provide us with more information about which office or person you've been dealing with? Thank you for bringing this to our attention.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
