Every review we hold for the Hinckley office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleStay away from this piss poor company. They don't communicate and as far as i can see are only interested in them selves. Twice now we have been lied to and poorly treated by these people. They re-advertised a house that we had an offer accepted on without telling us and we were meant to go and view a house recently and on the day of the viewing a STC went on the house and we wasnt even informed and would have wasted everyones time going to see the house. We also had to assume the viewing was going ahead as they never even called back to confirm. I would be embarrassed if i run a business like this!
Hannah · 29 July 2019
Agent replied
Hmm ok, well thank you for this review - whoever you are? We've checked our systems and funnily enough you don't exist. I've reported this as a malicious review and false.
★★★★★ 1/5
GoogleHad a very rude and abrupt experience with Zoe at Martin and co Hinckley. We were first time buyers who weren’t taken seriously and were bullied into making decisions far quicker than we should have. Not being given time to get basic things done such as getting the unserviced boiler serviced. The estate agents were looking after both properties in the chain so didn’t remotely care about us- purely focussed on their commissions they were about to get paid (due to us buying the house at the bottom of the chain) I will never choose to deal with the estate agents again and they really ruined the exciting process and of buying our first home. Unnecessarily rude! Don’t work in a customer based industry if you don’t have the time, patients or manners to deal with customers.
Kirsty · 29 July 2019
Agent replied
Hi Kirsty, Thank you for the review. Purchasing a home within a chain can be very stressful for all parties involved, and constant delays and requests infuriate other vendors who wish to move on. You were given plenty of time to organise everything and we assisted you with contacts who could react quickly. I've read the emails and heard some of the conversations involved and Zoe wasn't rude. We were in fact more than patient considering other people within the chain were becoming increasingly stressed as time moved on and were instructing us to remarket. Maybe you'll appreciate this more when you decide to move on in the future and find yourself in the middle of a chain.
★★★★★ 5/5
GoogleJust seen the review below and I just had to correct it. The carpet needed cleaning because there was a huge stain on the lounge carpet, which I managed to remove successfully. The charge was for £125 which is a standard price for a professional clean. The oven was also cleaned, and I have to say that in over 20 years in the business, it was the worst one I’ve cleaned. Martin & Co don’t charge me for a kick back and are a very professional business. The review below I felt was very unfair.
Keith · 2 July 2019
Agent replied
Appreciate your honesty Keith
★★★★★ 5/5
GoogleWe have been using Martin & Co for longer than I can remember. We have three flats which we rent out. The team are very professional. They select prospective tenants to meet our criteria without fail; keep us updated on viewings and outcomes within 24 hours - more often quicker. We use Martin & Co just for tenant finding as we live above the rented flats - but when we have had a problem tenant they have been supportive and given us good advise. We have no hesitation in recommending this company. Excellent customer service. 5*
Pete · 2 July 2017
Agent replied
Thank you Pete
★★★★★ 5/5
GoogleExcellent service from Martin & Co from beginning to end of our property sale. Quick response and appointment made for photos, measurements etc, property advertise super speedily! Fantastic communication throughout (very important to me), very professional team! Highly recommend ✨
Jacqui · 27 April 2024
Agent replied · 10 April 2024
Thank you Jacqui.
★★★★★ 5/5
GoogleWas a little concerned that paying a flat fee to sell our house might not give the agents the drive to sell it. I could not have been more wrong. Mark and his team at Martin's went above and beyond our expectations. Ten times the agents we have used in the past and a fraction of the cost.
Tom · 29 July 2019
★★★★★ 5/5
GoogleI can't recommend Martin & Co highly enough. I've dealt with serval agents previously and this one outshines them all. I have to say a special thank you to Mark who has been wonderful throughout the whole process. Genuine, always kept us updated and nothing has been too much trouble. A company that really cares about and understands their customers.
Hannah · 2 July 2017
★★★★★ 5/5
GoogleIn a time when customer service is becoming a thing of the past, Martin and co are one of the few companies that still offer a professional,polite and customer focused service. And above all that the price is good too. Highly recommended
Paul · 10 October 2023
Agent replied · 5 August 2023
Thank you Paul. It was our pleasure.
★★★★★ 1/5
GoogleVery poor customer service. The owner Steve, is a compulsive lier. I told him things he then rang up the landlord and told him the exact opposite of what I said. I know this as I had suspicion of him doing this before. So I rang him infront of my landlord, he than rang my langlord 15 minutes later and flat out lied. Poor service.
Hadeer · 11 November 2020
Agent replied
Hadeer, who are you? I've checked and you're not a customer of any of my branches, let alone a tenant. I think the liar is you. Any one that really knows me knows that I'm straight down the line and tell it how it is. Bless you for the malicious and false review.
★★★★★ 5/5
GoogleExcellent, professional service from Martin & Co.
They made buying a new home a pleasurable experience. Very quick to respond and very helpful throughout the whole transaction. I can highly recommend buying a property from them and would have no hesitation in using them to sell a property for me should the need arise.PositiveResponsiveness, Quality, Professionalism
Rosie · 29 May 2022
Agent replied · 28 May 2024
Ah great. Thank you Rosie
★★★★★ 1/5
GoogleBooked a viewing, tried calling numerous times on the day to explain we would be five minutes late and didn’t get through, finally did get through and Martin was extremely rude and said the property had been let. We received no phone call on the day or prior to say the property had been let, and the lack of communication was extremely disappointing. Will not be using.
Teri-Ann · 29 July 2019
Agent replied
We were rude, or you were? It's first come first served, and you were late.
★★★★★ 5/5
GoogleExcellent, professional service from Martin & Co. They made buying a new home a pleasurable experience. Very quick to respond and very helpful throughout the whole transaction. I can highly recommend buying a property from them and would have no hesitation in using them to sell a property for me should the need arise.
Rosie · 30 March 2022
Agent replied
Ah great. Thank you Rosie
★★★★★ 5/5
GoogleWe have recently sold our property very professional team, very good communication throughout the process, very well advertised and brilliant pictures uploaded by Steve would definitely recommend to anyone looking to sell, thank you very much for all the effort and the service provided by Steve and the office team
Laura · 28 August 2022
Agent replied
Thank you! Good luck with your move 😊 …
★★★★★ 5/5
GoogleSecond time we have used martin and co at the hinckley . Very happy with the service both times. Excellent communication with friendly staff. Every aspect went smoothly
Ant · 13 April 2024
Agent replied · 12 April 2024
Thank you Ant
★★★★★ 5/5
GoogleI’ve sold, purchased and let property through Martin & Co in recent years and they provide excellent service in every area. Communication is great and pricing is always competitive. First class every time! 🥇 …
Martina · 10 October 2023
Agent replied
Thank you very much ;)
★★★★★ 5/5
GoogleZoe helped me out with a difficult house purchase, chasing solicitors as well as the land registry, all during COVID. As well as knowing what sort of property I was after and calling me with its details as early as she could when they were coming on the market. I would highly recommend her.PositiveResponsiveness, Professionalism
JAMES · 31 May 2021
Agent replied · 30 May 2024
Thank you
★★★★★ 5/5
GoogleAn estate and letting agent that actually understands and cares about the challenges that landlords, sellers and buyers face. I have dealt with the team at Hinckley for over 6 years as a landlord and could not recommend them enough, even when selling a property their high standards prevailed, they certainly 'Go the extra mile' to deliver amazing customer service .
Tony · 29 July 2019
Agent replied
Thank you Tony
★★★★★ 5/5
GoogleWe use Martin & Co to manage our rental properties. They are approachable, friendly, helpful & quick to respond to our queries. Using them gives us peace of mind that 'everything' is legal and in order. Good on line landlord portal lets you see statements and messages about the property at any time. Fully recommend their services.
Jackie · 1 July 2020
Agent replied
Thank you Jackie
★★★★★ 5/5
GoogleHaving worked with Steve and the team from the outset we are more than happy to confirm that they are operate a dedicated and professional company, they give a great service and will always go one step further to help.
Highly recommended.
Simon · 29 July 2019
★★★★★ 1/5
GoogleBad experience. After I made a cash offer, rang them to see if it was excepted. Within 2 mins I was called rude and hang up on me. Very unprofessional, I don't know how cheap they are. Can't be that cheap. Bad service, I wouldn't let them sell my pushbike. Never mind a house.
Csaba · 11 November 2020
Agent replied
We had a bad experience too. Firstly you were aggressive, rude to my staff and hadn't even seen the property in question. You then knocked on the sellers door unannounced - which was inappropriate especially during these times with Covid. You need to learn some manners. We have the call (you made to the Hinckley office) recorded, and you should call back and apologise.
★★★★★ 5/5
GoogleI can only praise the team for the constant care, support and attention to detail. It is very rare that i would recommend a company to anyone but would not have second thoughts when it comes to Steve and his team
Alan · 29 July 2019
★★★★★ 5/5
View AgentsAMAZING
All the staff are really friendly and so helpful, nothing is too much trouble, they have made the whole process from looking at the property to moving in amazing, I have rented with a lot of other agents and I have to say they are far the best in town.
Zoe · 2 June 2021
Agent replied · 2 June 2021
Dear Zoe
Thank you for your kind words and taking the time to write us a review. We are happy to hear you have had a positive experience and appreciate you taking time to give us your feedback.
Mark
★★★★★ 5/5
GoogleI used Martin & Co to sell my house recently and could not recommend them enough, from the initial appointment with Steve right through to completion. Thank you!
Milly · 10 October 2023
Agent replied · 12 September 2023
Thank you Milly.
★★★★★ 5/5
GoogleWe purchased a property from Martin & Co recently. Through the whole process Zoe really helped move the process along. Where communication fell down in other areas, she went above and beyond to get our sale completed. We are very greatful and happy for all her hard work!
Luke · 1 July 2021
Agent replied
Thanks Luke
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
