5/5
GoogleExtremely friendly, polite and professional, Sian and Jan were brilliant
Trusted Agent profile · Hinckley
Connells Lettings Hinckley reviews
★★★★★
267 reviews across 1 platform
88 Castle Street, Hinckley, LE10 1DD
Connells Lettings's office in Hinckley, at 88 Castle Street, is rated 4.1 out of 5 across 267 reviews on 1 platform, including 267 Google reviews rated 4.1.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Connells Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hinckley.
Reviews
Every review we hold for the Hinckley office, from every platform, shown as written. First names only.
Google1/5
GoogleTerrible service, told to make an offer above asking to secure a sale on a property that was sold stc with another estate agents, then made me wait 3 days to get a answer. Stay away
Agent replied · 13 June 2024
Hello Chris, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@connells.co.uk, then we'll be more than happy to help you.
5/5
GoogleJust completed our sale with Connells, Oct 2018. After a poor experience with another estate agents, we switched to Connells, great service, responsive, attentive and always obliging. Steve initially set us off and our viewings and eventual sale was well handled & managed by George & Jack who were both excellent, with sound advice when asked and needed. Would happily recommend to anyone considering selling through them. Well done all.
5/5
GoogleWe had valuations off 7 local estate agents and decided to go with a different agency. After just one viewing in 6 weeks, we went multi-agency with Connells. What a difference! The viewings became a lot more frequent and we were always kept in the loop by Jan, Jack, Steve and George. They gave us a first class service and we sold the property. I wouldn't hesitate to recommend them.
5/5
GooglePhoebe benson was really helpful throughout our experience of renting our first flat. Communication was great and with it being our first time renting guided us the whole way throughout and showed so much much patience. I couldn’t recommend her and the Connells team more.
5/5
GoogleAfter meeting Janine from the Hinckley office any worries or anxieties I had regarding selling and moving out of the area were put to rest. Her reassurance, friendliness and clear advice on how it will all move along has helped make the start of this process really positive. I really can’t recommend her highly enoughPositiveProfessionalism
5/5
GoogleI have been 100% impressed with dealing with connells and Billy has looked after everything for me to a very high standard. Always getting back to me when he said he will! Thanks for everything you've done in making this move super easy!
5/5
GoogleJoshua dealt with our house application and he is by far the best he works closely with you and works as a team. The team and himself was very responsive and got us in 10 days early before we should be. I definitely highly recommend Connells top estates agentsPositiveResponsiveness, Quality, Professionalism
5/5
GoogleVery professional and efficient service. I would have no hesitation in recommending the services of Stephen and his team
5/5
GoogleFound a property to rent with Cornell’s … Lauren met me at the property she was helpful efficient and answered all my questions . Throughout the process of renting this property from to picking up my keys I found her to more than helpful … thanks again for everything Erika RobinsonPositiveResponsiveness, Professionalism
1/5
Googlewhen they want you they are ever so responsive but when you need them they are nowhere to be seen. Not a good rental option. poorly run and not professional in anyway
Agent replied · 13 June 2024
Hello, we are very sorry to hear that you believe the service of our Connells team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleDelt with Anil & Janine at Hinckley branch, and they are both really lovely and helpful people! Had an offer accepted on a house we really love and cannot thank them both enough, very professional and very easy to talk to over the phone! Would definitely use them again! 😁PositiveQuality, Professionalism
5/5
GoogleI was looking for a property to let nearer my work. I found a property and spoke with Phoebe. She made everything effortless and always ready to help me with my move in anyway. Highly recommend, she was excellent.
5/5
GoogleJoe & Josh at the Hinckley office provided a great letting service using there experience to source the right tenant for us rather than the first and easiest option for them which was both refreshing and professional, also achieving market rate rent in under 4 weeks.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI can not fault Billy’s help and customer service. He has made my daughter and friends feel really supported to help them find a property. Thank you - I hope we find one soon!
5/5
GoogleBrilliant Service, Joe and Lauren really went above and beyond for me from the very start pro-actively searching for a right propriety to keeping in touch with all the little updates along the way. I felt I was in great hands through out it all and definitely would recommend and use Connells again myself.PositiveResponsiveness
1/5
Googlevery poor when it comes to letting management. takes several weeks from reporting issues to getting someone round, then even longer to getting it fixed (if you're lucky). Sometimes it is a case of reporting something, then they get back to you (eventually) with a phone number, and its up to you to ring the handyman or whoever
5/5
GoogleAnother fantastic service by Connells Hinckley they have been soo helpful the sales team Cathrine, Jack, Gavin and Janine and Anil in Mortgage Services! They have been fantastic and would always recommend them to anyone who is looking at selling. Amazing job in getting me the best price possible for my property! THANK YOU AGAIN FOR YOUR EXCELLENT SERVICE GUYS!
5/5
GoogleRebecca and Anil are a dream team :) Communicative, professional and reliable. Thank you both so much for making things as easy as you possibly could have done throughout the entire process of the sale. Thanks must go as well to manager Jan who is also fabulous.
5/5
GoogleBilly dealt with my tenancy application and was extremely helpful throughout the process. He gave me regular updates and was always happy to help, making the process very easy and stress free!
3/5
GoogleNot customer focused enoughPositiveProfessionalism
Agent replied · 13 June 2024
Thank you so much for taking the time to leave us a five-star review.
5/5
GoogleMy wife, son and myself have just moved in to our new home, the process has been very easy and straight forward from start to finish. Lauren and Joe have been a pleasure to have help us through the journey! Thanks to you both for making everything happen quickly and smoothly!PositiveProfessionalism
5/5
GooglePhoebe has made the letting process so quick and easy. She’s answered any questions i had and made my feel really comfortable with the process . She’s been amazing , can’t recommend her enough.
5/5
GooglePerfect Estate Agends Extremely Helpful and always there for us. I will be forever grateful to Joe and Lauren for helping us find the home that we where looking in no time. Their professionalism is top notch. I am very glad we found them and i highly recommend them.PositiveResponsiveness, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Connells Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hinckley.
