Richard James reviews

★★★★★ 5/5

Google

We just purchased a house through Richard James in Highworth and both Paul and Laura were so great to deal with. They supported us throughout the sale process and we collected the keys from them yesterday. Thanks both for making a stressful process run so smoothly

James · 21 August 2025

★★★★★ 5/5

Google

We cannot thank the team at Richard James Highworth enough for supporting us with our first home purchase. Laura, Charlotte, Chloe & Charlie are an excellent team. All very proactive, kept in frequent contact, helped us through all the first time buyer steps as well as always being so friendly & welcoming. Thank you so much!

Ellen · 1 July 2026

★★★★★ 1/5

Google

Good to get your deposit but reluctant to give you it back Had 2 years in property repairs not done and had actually improved and left it in better condition than when tenancy started Main thing they WILL GET YOU ON IS CLEANING and GARDEN MAINTENANCE with was a shared communal area Frankie checked in report every thing great Sue checked out report was a military inspection so be warned she will definitely find a hair on the floor or a cobweb then wam a fight to get your deposit even though you have evidence BE WARNED

Avril · 16 November 2025

★★★★★ 5/5

Google

I have just completed with RJ. I have to say, although they were the vendors agent they were with me every step of the way. From viewing with Charlotte O, and email updates with Laura, they were with us constantly. Felt very reassured with quick timely responses. Well done and thank you!

Ross · 16 June 2026

★★★★★ 5/5

Google

Charlotte from Richard James was lovely, professional, and efficient and did her best to find me the right property with my specific criteria. Thank you Charlotte

Katie · 16 December 2025

★★★★★ 5/5

Google

Laura and the team at RJ are fantastic. They sold our bungalow and we received the full asking price - Laura, Charlie and Paul were all fantastic. Highly recommend RJ if you're looking to sell your home.

Ellie · 2 September 2025

★★★★★ 5/5

Google

Richard James Highworth provided an outstanding service to us when purchasing our home. From a very informative viewing to a smooth sales progression, they always kept us in the loop, returned every call and kept in touch almost daily until we had the keys. Special shout out to Hugo who was very helpful and couldn’t do enough for us. Would highly recommend.

Luanna · 9 October 2024

★★★★★ 4/5

Google

Charlie was brilliant, 5 stars, but unfortunately handover to back office wasn’t to the same standard. Communication in final throes of sale wasn’t quite so good, as contacting the office and speaking to somebody, rather than emails, was often difficult.

Chris · 11 July 2025

★★★★★ 5/5

Google

Charlotte Oxley‑Partington is wonderful - so helpful and friendly. She is great at what she does and is very trustworthy.

Jessica · 16 January 2026

★★★★★ 5/5

Google

We would like to thank Laura Woolley for the great service she gave us through purchasing a property,we were kept well informed and when we had any queries they were dealt with quickly and efficiently,a real asset to your company !

Laura · 16 May 2025

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, they failed to list the property for two weeks then listed it incorrectly and all the search parameters were wrong. They didn't carry out the marketing campaign as advertised until we rang to complain. When we got a sale they miss handled it and caused our buyers to look elsewhere then said it was not their fault after they had contacted the buyers to say the chain wasn't complete , after they had told them, a week before that it was complete. They then said the property we were buying was likely to take a few months to find somewhere to go and the buyers started looking elsewhere. Totally miss handled. Avoid at all costs

Andrew · 19 May 2026

★★★★★ 5/5

Google

We had a great experience with the Richard James team at the Highworth branch. They showed a high level of professionalism each step of the way, from finding our dream home to helping us sell our property. They also went the extra mile and provided lots of advice and reassurance throughout the process. We are very happy and satisfied customers, and highly recommend their services.

Bricemarques · 16 October 2025

★★★★★ 5/5

Google

Excellent experience with Charlotte yesterday at a property. She was extremely helpful in every way anticipating every question and getting the balance of offering friendly information and letting us get on with it ourselves just right

Claire · 19 May 2026

★★★★★ 5/5

Google

Found the most wonderful property with Richard James estate agents and they kept us informed the whole process, checking on other parts of our chain and reporting back. Lovely team to correspond with.

Bex · 1 May 2026

★★★★★ 5/5

Google

Richard James were brilliant throughout our house buying process. We were booked into a viewing quickly by Hugo who was friendly and knowledgeable about the house. Laura was amazing throughout in progressing the sale and keeping us updated. Can't fault the service, thank you!

Christopher · 22 May 2024

★★★★★ 5/5

Google

Had a fantastic experience buying our new house via Richard James at Highworth. From the viewings and negotiations via Mark Stacey and then Laura Woolley providing updates throughout the process, I would not hesitate to recommend this branch. Thank you again!

Ben · 16 January 2026

★★★★★ 5/5

Google

Tough exchange and completion but EFEA-Highworth did not shy away from the task but added additional effort at each stage to get closure-all done with some humour in trying circumatances

John · 2 April 2026

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Had the greatest experience with the lovely Charlotte Oxley-Partington. She was incredibly knowledgeable, kind, and supportive throughout, giving me and my partner all the information and guidance we needed. We felt completely reassured and well cared for, couldn’t recommend her highly enough!

Emily · 16 November 2025

★★★★★ 5/5

Google

Dealt with jack rogers branch manager at Richard James highworth, he helped us secure our next family home, we felt nothing wAs to much work for him, got back to our questions we had in a timely manner, and helped us through the process of having a offer accepted. Couldn’t recommend him more, when we decide to sell he will be our first point of call. Thanks Alise and James.

James · 16 June 2020

★★★★★ 5/5

Google

Dealt with jack rogers branch manager at Richard James highworth, he helped us secure our next family home, we felt nothing wAs to much work for him, got back to our questions we had in a timely manner, and helped us through the process of having a offer accepted. Couldn’t recommend him more, when we decide to sell he will be our first point of call. Thanks Alise and James.

Noah · 22 May 2020

★★★★★ 5/5

Google

Absolutely 5* service from the Highworth Richard James branch! Couldn't fault Avril Brown's help, care and time on the house we were buying through them. Communication was brilliant, made it very stress free on that side of the sale! And thanks to Grant O'Donoghue for his time and help with any questions and communication between us and the vender too before we had the offer accepted! Thanks again to you both! :)

Tim · 17 June 2019

★★★★★ 5/5

Google

The process from start to finish on buying my property through Richard James ran smoothly. All the staff are helpful and friendly. I received regular updates which was great I always knew what stage I was up too. I would highly recommend, nothings too much trouble and have made the process feel fun and relaxed not stressful.

Hannah · 16 May 2025

★★★★★ 5/5

Google

Richard James have been great with our first time move. All the agents at Richard James in highworth are very friendly. they kept us up to date with all the process for our first time home. especially …

DJCyberRich · 9 November 2025

★★★★★ 5/5

Google

The service provided during the purchase of our new house in a new region of the country was impressive from start to finish. A quick understanding of our requirements enabled us to see the property as soon as it came on the market. Laura's gentle but tenacious approach ensured the whole process moved along at pace to a successful conclusion and we moved in on the date agreed at the outset.

David · 9 October 2024