Every review we hold for the HIGHBRIDGE office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotSimple life homes are the worst…
Simple life homes are the worst property management company I’ve had to deal with. They have very few staff to help and go out of their way to be as unhelpful as possible. When you report repairs they ignore them and lie continuously about the reason as to why they never got completed. Overpriced properties finished to a very poor standard, as should you need to raise a complaint you will never hear back, and if you chase for an update they will deny ever receiving it. Don’t rent from Park Grange House Sheffield.There was two break-ins and simple life did nothing about it, they didn’t even install proper front door yale locks on the apartments!!!
Ryan · 11 November 2020
Agent replied · 16 June 2024
Hi Ryan, Thank you for your feedback. We’re really disappointed to hear that you’ve had such a negative experience, particularly when dealing with our customer service team. We’ve been closely monitoring our customer service team and have taken the decision to move to a different provider who is more aligned with the standard of customer service we wish to give to our residents. We appreciate that this won’t change your experience, but we hope that once all our developments are managed by our new partner, you will see a positive improvement. As we have over 3000 properties across the UK it will take a little while before all our sites are under new care, but we’re confident that this will take place by Summer this year if not sooner. We hope you remain a Simple Life resident and that you see a huge improvement.We have also been busy making some changes to ensure that we have more control over maintenance works and timings. We have now introduced the FixFlo maintenance reporting system to ensure that from a higher level, we have full sight of any slippages. We also hope that this helps to keep residents better up to date on all their maintenance requests. We would like to highlight that due to Covid restrictions, many of our contractors have had no choice but to move to emergency works only which has unfortunately caused a backlog of requests. If you still have any live requests, we would like to reassure you that all our contractors are now back to business as usual and we are working through the requests as quickly as we can.We have also looked into the security at Park Grange House. The development has fob access only to the communal lobbies and the apartment doors have an integral 3 point locking system. This is completely secure.
★★★★★ 1/5
TrustpilotAlready started with the wrong foot
Our experience renting with Simple Life Homes has been lacking since the start.The properties are very well marketed on their website, presented with stylish furniture and glamourous photos, but there's a note stating that the photos and videos are indicative only. Even the floorplans have this note, and the layout of the house can vary without notice. This begs for a house viewing.It is to be said that the developments and houses that Simple Life Homes sells look nice, but many of them are in or near economically or socially deprived areas.We couldn't arrange a viewing due to covid-19 and the current tenants being there. We were only able to see the house and the development from outside.It seemed strange there wasn't a way to arrange a socially distanced viewing, but we accepted that.The referencing process took two weeks and required to enable Open Banking. There was zero communication around progress, and we had to call many times to know whether we passed the referencing or not, to give notice to our current landlord.Every call to them requires at least 15 minutes of waiting and the staff is often not knowledgeable or unable to help.After passing the referencing, we asked to view the house, since the website information was just indicative and we had paid the referencing fee without viewing it. The current tenants had left, so the house was empty. Our request was delayed for weeks, with many different excuses: one time for covid-19 regulations, or for lack of staff, or because the viewings were not possible to do at that time (whatever it means).We decided in good faith to trust the company, and we paid deposit and first month of rent without having viewed the house.One thing we noticed is the contrast between the delays and sloppiness, and how eager they were about asking for timely payments of fees.It was ironic also to receive many marketing emails about furniture rental services, media services and general emails about them being there to help, when the basics weren't being taken care of.We're moving in in a few days and we don't yet have received a confirmation of the move in date: each time a date is told, they take care to specify it's to be confirmed.Also, we don't know when and how we'll get the keys, and what the house actually looks like.This is after having paid deposit and rent more than two weeks ago.This leaves us with great doubts on the timeliness of repairs and helpfulness of staff when we'll be renting there.
Mg · 30 October 2020
Agent replied · 16 June 2024
Hello, Thank you for your review. We would like to confirm why we market our properties the way we do. A bit like any new housing development, at the point we start to market the property, because it is under construction we are unable to take pictures of the exact plot. Our property layouts can be flipped depending on whether your house type is on the left or the right in a row of houses, and we often use show home images which feature dressing and furniture (whereas our houses are let unfurnished). Likewise, depending on your plot, your garden size and outlook may differ. We are as transparent as possible with the details we provide so that you are aware of any small differences. If any applicants have any specific questions around spec or anything else to do with the plot, then we are always happy to clarify any details. We are also very clear on the locations of all of our developments. Each site is displayed on our website with a postcode, map and information around the local area so that our customers can decide on their desired location.We’re sorry that you feel you’ve had trouble viewing your property before moving in. Covid and various lockdown measures have made it quite difficult, and we have to ensure the safety of our team members and also our customers. We accommodated viewings where we could and conducted a series of online open day / virtual viewings too. Hopefully you were able to take part in those.Having now moved in to your new home we trust it has met your expectations and you are settling in well.
★★★★★ 4/5
TrustpilotPositive experience, happy renter
Have had nothing but a positive experience so far renting with simple life. Our home is lovely, assett manager is always responsive and reachable, and the repairs system is good. Any repairs are responded to pretty quickly. Really happy with the service we have received since moving in. There is a lot of attention to detail in the app and documentation. Feel very lucky to have found this home and this company to rent from.
Emily · 25 October 2021
Agent replied · 16 June 2024
Hi Emily, thank you so much for taking the time to write a review. We're pleased to hear you've had a great experience and your Asset Manager is looking after you well. We really appreciate the great feedback on the mobile app too!
★★★★★ 5/5
TrustpilotSimple Life Homes: A Serene Haven with Exceptional Community and Service
Simple Life Homes is an amazing experience. The homes are beautifully designed, with a focus on minimalism and functionality. The community atmosphere is welcoming and peaceful. The staff is friendly and responsive and Hannah is always willing to help. Conveniently located, it offers a perfect balance. Highly recommended for those seeking a serene living space with a strong sense of community.
Sebastiano · 26 May 2023
Agent replied · 16 June 2024
This is brilliant to read! Thanks Sebastiano!
★★★★★ 1/5
TrustpilotDisappointed with Simple Life’s Handling of Maintenance and Tenancy Issues
I rented a property from Simple Life, and while the tenancy started well, the way they handled issues towards the end has been deeply disappointing.On 12/11/2024, the bathroom in the property became completely unusable, making the house effectively uninhabitable for me and my family, including two young children. Despite reporting the issue promptly and following up daily, no resolution was provided by 22/11/2024, leaving us with no choice but to vacate the property under significant stress.Since then, Simple Life has refused to adjust rent liability for the period between 12/11/2024 and 22/11/2024, even though the tenancy agreement clearly states that rent should be adjusted when a property becomes uninhabitable. Instead of addressing the issue directly, they have suggested I raise the matter with the TDS (Tenancy Deposit Scheme). This is entirely irrelevant, as the dispute concerns additional rent charged for an uninhabitable property, not the deposit.The lack of accountability, clear communication, and understanding throughout this process has been incredibly frustrating. Despite my repeated attempts to resolve this matter fairly and reasonably, it remains unresolved.I expected better from a company of this size and reputation, especially when dealing with such a serious matter. I hope Simple Life takes this feedback seriously and improves their handling of tenancy disputes in the future.------------------------------------------------------In response to Simple Life Homes’ reply: Thank you for your response, but I must clarify several key points, as I feel your response continues to rely on language manipulation rather than addressing the core issues.Misleading Timeline Representation: While you claim that a contractor attended within 48 hours, no real progress was made for the next 8 days. During this time, my family, including a 3-year-old and a newborn baby, had no access to basic bathroom facilities. Despite repeated follow-ups, I received no meaningful updates or actions to resolve the situation.Incorrect Framing of My Decision to Vacate: You stated that I "preferred to vacate the property early." This is completely inaccurate. The decision to move out was not a preference but a necessity due to the property being uninhabitable. The stress and inconvenience of living without bathroom facilities left my family with no other option.Misleading Suggestion to Use TDS for Rent Dispute: You suggested that I escalate the rent refund issue to TDS. However, TDS does not handle rent disputes. This is a clear misrepresentation, as the rent refund issue, particularly for the period between 12/11 and 22/11, is entirely within Simple Life's responsibility to address as the landlord.Persistent Use of Language Manipulation: Your response mentioned that I "still had access to a working toilet, sink, and clean running water." While technically accurate, this statement deliberately downplays the severity of the issue. The upstairs bathroom facilities, shower, bath, and basin, were completely unusable. A downstairs toilet and running water do not equate to a habitable living environment, especially for a family with young children.Continued Disregard for Evidence and Fair Resolution: Despite providing evidence, including receipts from the moving company and professional cleaning services, I feel Simple Life has not genuinely acknowledged the extent of the inconvenience and hardship caused. Your focus remains on shifting the narrative rather than resolving the issue fairly.While I appreciate the gesture of waiving the redecoration charges, it does not compensate for the stress, additional expenses, and uninhabitable living conditions I endured. This ongoing lack of accountability is deeply disappointing and has left me feeling unheard and undervalued as a tenant.I hope you will reconsider your stance and provide a resolution that truly reflects the inconvenience and hardship my family faced.
S · 20 December 2024
Agent replied · 24 December 2024
Hello, Thank you for providing your email address, allowing us to identify your tenancy and investigate the issues you have raised. We can see that you reported a drain issue in November and a contractor attended within 48 hours who advised further works were required as they believed there was a collapsed drain. We can see that as this required larger works, you advised that you’d prefer to exit your tenancy early, which we accommodated and agreed a move out date. Despite the keys being returned late, we agreed to backdate rent liability to the date at which the offer to end your tenancy early was made. We can also see that there were deposit deductions due upon the checkout of the property, which we agreed to waiver as a good will gesture for the inconvenience caused. The team have advised that if you want to dispute the rent paid for the 10 days between the issue being raised and when you requested to serve notice early, then you would need to raise this with the tenant deposit scheme (TDS), as having been prepared to waiver end of tenancy costs that are greater than the rent and accommodating very quick and early release, we feel we have been very reasonable and provided you with a favourable outcome.
★★★★★ 5/5
TrustpilotThe process starting from application to check-in was made simple
The process starting from application to check-in was very simple. When I had questions, I always received timely and responsive feedback from Christine and Shannah.The handover with Jack was perfect and I love my new home. I will always recommend this company.
Andrew · 16 July 2024
Agent replied · 23 August 2024
This is brilliant to hear! Thank you for taking the time to leave us a review Andrew!
★★★★★ 5/5
TrustpilotThank you Jack Meeks ,you were Brill!!!
Thank you Jack Meeks for being very prompt with answering my queries .Applying for a rental property was much easier .Jack was very efficient and helpful in assisting us to choose the property and close the application process quickly .Appreciate all his effort
Ambika · 21 June 2024
Agent replied · 23 August 2024
Thank you for your review. We will make sure Jack get a copy of your lovely feedback!
★★★★★ 5/5
TrustpilotSImple Life have been outstanding.
SImple Life have been outstanding.Excellent service, reliable , professional and friendly. Rebecca Evans has been extremely efficient in her communication with both myself as Tenant and with Landlord, she has gone the extra mile and more. This has made my experience as a first time tenant so much easier , I thank you for this and would recommend Simple Life in the future to any potential house buyer or tenant. Thank you.
Anthony · 27 February 2022
Agent replied · 16 June 2024
Hi Anthony, thank you for your brilliant review!
★★★★★ 5/5
TrustpilotTop quality service
Very prompt slick service. To date we have dealt with Niamh and Naomi and both has been very good in answering queries, confirmations etc. Based on experience to date would certainly recommend.
Martyn · 12 December 2024
Agent replied · 24 December 2024
Thanks for your wonderful feedback Martyn!
★★★★★ 1/5
Trustpilot⭐ 1 star
⭐ 1 star, I would avoid Simple Life Homes if you can.
Kiera · 2 September 2026
Agent replied · 24 September 2026
Dear Kiera,
Thank you for providing us with identifiable information, which has allowed us to investigate the matters you have raised.
We were very sorry to read of the experience you have had with us. With regard to the contract and pricing confusion prior to your move to Witham St Hughes, we recognise this fell short of the standard we aim to provide. At the time, we had recently transitioned to a new system and were experiencing some resulting process issues, which have since been significantly improved to prevent a recurrence. We are pleased to note that a month's rent free was offered by way of compensation for the cost differential.
We can also confirm that the individual who attended your property at Fernwood Village was a contractor undertaking snagging works, rather than another tenant. We apologise for the information provided by our out-of-hours service at the time; as this was a newly handed over property, there was a delay in it being added to our out-of-hours system, which resulted in the incorrect information you were given. While we appreciate this remained a distressing situation, we are grateful that it was brought to our attention, as it enabled us to identify and rectify a gap in our processes.
With regard to your check-out inspection and the query concerning the bath panel, this has been thoroughly reviewed by the team, and you should have received a separate update on the outcome.
★★★★★ 4/5
TrustpilotNever really had any issues with Simple…
Never really had any issues with Simple Life themselves. As with all new build properties it comes with its issues but any snagging problems we've had they've been rectified and haven't had to wait long for them to be fixed. We won two lots of football tickets through simple life last week which kept the husband happy! We did just have a random visit from Simple Life though which I thought was odd, said that they sent across an appointment details but never received anything, was asking about cracking in the ceilings etc.. lovely woman just thought it was randomLooking to renew our tenancy that's up soon, did want to sort this early but was advised we have to wait, isn't ideal when you have a 2 year old to think about to ensure we have a roof over our heads but I'll be sure to extend our tenancy further, if they'll have us!
Beth · 10 December 2024
Agent replied · 24 December 2024
Hi Beth,Thank you for your lovely feedback!We can confirm that an email was sent to you to confirm your appointment, but we’re pleased to hear that upon arriving at your property the property inspector said they would rearrange at a new time convenient for you and therefore, did not enter the property.As for renewing your contract, you will be sent a renewal letter around 6 weeks before your initial term is due to end, at which point you are free to either serve notice if you would like to move out, or you will automatically go on to a rolling month contract. As we are a build to rent provider, all our residents are safe in the knowledge that their property is theirs for as long as they wish, our properties will not be sold from beneath your feet. The rolling month contracts offer you the flexibility to serve us 30 days notice as you please, whilst also having the security of knowing your home is yours for as long as you like.
★★★★★ 5/5
TrustpilotMegan- very good and helpful
Megan- very good and helpful, easy process and pleasant to chat to
Michael · 7 September 2026
Agent replied · 24 September 2026
Thank you for your review Michael!
★★★★★ 1/5
TrustpilotWe booked a viewing appointment for…
We booked a viewing appointment for 11.30. Eventually we managed to get in touch with their Rep only to be told that our appointment had been moved to 14.05. We made contact with Lucy at basically 5 minute intervals only to be told she was 5 minutes away. At 14.25 we gave up because Lucy told us again that she was just 5 minutes away. If this is a snap shot of how this company behaves towards its potential tenants what must it be like when you move in. We waited 3 hours for a scheduled appointment only to have to walk away. Does this sound like a scam.
Gary · 7 December 2024
Agent replied · 24 December 2024
Hi Gary,Thank you for providing us with some identifiable information so we can locate our communication records.We’re really sorry for the inconvenience this has caused you. Unfortunately, we were of the understanding that the viewing was going ahead, and the absence of our lettings negotiator on the day was unforeseen. I understand that since leaving your review, Chevone has had a conversation with you over the phone to explain further and to apologise.We’re sorry to see that understandably, you no longer wish to proceed with your application, however, should you have a change of heart, the team would love to still help you find the perfect apartment for you.
★★★★★ 5/5
TrustpilotStress-free exciting experience
Dear Adam, your expertise and guidance played an enormous part in securing our property. The paperwork, the time, and the phone calls have finally paid off. You were so friendly and immediately put me on ease on my very first call. Everything went so smoothly, and now here we are, signed, sealed and settled already.Thank you to the entire management and staff for making this a positive and struggle-free experience.
ADELE · 11 May 2022
Agent replied · 16 June 2024
What brilliant feedback, thank you Adele! We will make sure Adam sees a copy of this review from you.
★★★★★ 5/5
TrustpilotExcellent services and very nice staff…
Excellent services and very nice staff get treated very well
Callum · 19 September 2026
Agent replied · 24 September 2026
Thank you for your kind review! We're delighted to hear that you received excellent service and felt well looked after by our team. We really appreciate you taking the time to share your experience. 😊
Kind regards,
Simple Life Homes
★★★★★ 1/5
TrustpilotWorst customer service!!!
Worst customer service!!!I’ve had so many issues with this new build from walls cracking and getting someone out to fix it took them over 8 months to do that I’ve reported a leak from the shower coming downstairs over a year ago they book appointments and never turn up being self employed the amount of days I have waited and no one has turned up is a absolute pisstake still the leak is going on and still no one has turned same old excuses if your a day late on rent they are on to you like vultures. I have come to a point in not even chasing it up I have all messaged saved and pictures of the on going damages.
Ak · 1 December 2024
Agent replied · 24 December 2024
Hello,Thank you for providing your email address to us so that we can identify your tenancy.Both Simple Life and our contractor have attempted contact you to gain access multiple times with no response. We can see that we haven’t had a response from you since September. If you don’t believe this to be the case, then we’d be keen to investigate so please contact the maintenance team so we can get your issues resolved.
★★★★★ 1/5
TrustpilotShame !!!! This so called New home built with the…
This so called New home built with the cheapest possible materials. Like living in a rabbit hutch. Contact leaking and no one come to fix it .. took 4 months for someone to loook and went saying take another person to come . No apology or reduction in rent. Moved out as soon as the contract and the landlord attempted to withhold our entire deposit, claiming that the entire house needed redecoration - even though we didn't touch the decor. If you rent from these guys, assume your deposit is forfeit. Seriously, don't even bother to clean when you move out. They make life miserable .. lying on things needed to be done .. ( changing lock , change rug, very funny people ..)
Damola · 28 November 2024
Agent replied · 24 December 2024
Hi Damola,Thank you for providing your full name to us, allowing us to identify your records. We’re sorry to hear that you are not happy with the proposed deductions. Since leaving your feedback, the team have further reviewed your check out inspection and unfortunately, we can confirm that the deductions are fair and indeed warranted based on the pictures and information taken once you had moved out of the property. We can see that we couldn’t reach an agreement with you on the deductions, so the next stage is for you to dispute this with the TDS (tenancy deposit scheme) who act as an independent party to review the situation. They will make the final decision on the amount released or withheld.
★★★★★ 1/5
TrustpilotDisrespect, lack of customer service
Lack of customer service, we called so many times, an agent answered..but nothing happened.My husband had an appointment for ID check, no one showed up, making him losing a full working day; when we challenged this issue, we were told sorry...Our moving date is tomorrow, 28th of Nov and we don't have a tenancy agreement yet, no schedule for tomorrow; we have to leave the actual property on 28th, we have to move our staff to the new house...since this morning we are calling for a schedule...nothing...I can't believe you still exist on the market.Corina NutaWolverhampton
Corina · 27 November 2024
Agent replied · 24 December 2024
Hi Corina,Thank you for providing identifiable information so we can locate your records. We have reviewed your concerns with the team, and we’re pleased to confirm that your husband did in fact meet the team on-site to verify his ID and you had already signed your tenancy agreement prior to this review being left. You may have just been waiting for us to sign it and send it back to you, which is always completed the day before your tenancy starts. We can see that it was confirmed that the keys would be made available to you in a lockbox for moving in, unfortunately, we cannot give out the lockbox code any earlier that the tenancy start date. Following your review, I am pleased to hear that Jade has spoken to you to iron all information out, as it would seem there has been some misunderstanding and we’re pleased to hear that you have since confirmed that you are happy.
★★★★★ 5/5
TrustpilotProperty Inspection St Helens, Sean
Been with simple life for 2 years and had our first property inspection today, this was Riddell Way St Helens, Sean inspected the property and was very friendly, chatty and polite. The inspection didn’t take long at all and he told me everything he was doing and ensured I was comfortable with it all! Overall really good experience, thanks Sean :)
Amber · 29 March 2023
Agent replied · 16 June 2024
Hi Amber, thank you so much for your wonderful review. Your feedback is really appreciated!
★★★★★ 5/5
TrustpilotFast response and communication
Fast response and communication, great quality homes , Jade from simple life team been very helpful went above and beyond to make sure everything is going smoothly.
Mai · 19 May 2026
Agent replied · 31 May 2026
Thank you for your lovely feedback. We're so pleased to hear you’ve had a positive experience with both our homes and communication throughout the process.
★★★★★ 4/5
TrustpilotWe enjoy renting here
We enjoy renting here, it's a new build and keeps us warm, I would argue that the rent is expensive, but it pays off in winter. Simple life, do take a while to respond if you have any issues, but we have always had a tradesman when needed, even if not on the timescale we wanted. It would be great if simple life eventually ran a rent to buy scheme. But as it stands, I draw comfort from knowing that as long as I pay my rent, as a company they are highly unlikely ask me to leave. One major advantage over a private landlord.
Joseph · 22 November 2024
Agent replied · 24 December 2024
Thank you for your valuable feedback, Joseph!
★★★★★ 5/5
TrustpilotMy experience was amazing
My experience was amazing, Christine was very helpful and available for support at all times. My enquire processing was made so smooth and was able to secure a property the same day. I would highly recommend using their service and asking for Christine.
Antonella · 23 May 2024
Agent replied · 16 June 2024
Thank you for your lovely feedback Antonella!
★★★★★ 5/5
TrustpilotLove this apartment!!!!
What a pleasant guy Ashley was! He met me at the empyrean apartment and guided me to the parking areaOnce inside and in the apartment wow the apartment was exactly how I expected it but bigger and gorgeous with more of a homely feel I absolutely love this apartment, the furniture is modern and contemporary and all brand new!!! the little move in box was also a lovely gesture :-) smiling throughout the day :-)
Suze · 30 April 2021
Agent replied · 16 June 2024
Hi Suzan, thank you so much for your review. We're delighted to hear that you've had an excellent move in experience. We wish you many happy memories in your new apartment!
★★★★★ 1/5
TrustpilotPlease don't rent with this company
Have been with simple life for over 5 years and during that time the rents have increased massively. There have been no renovations or update of anything in the home. The kitchen flooring is laminate and after 6 or 7 years of mopping and cleaning needs replacing, the hall and bedroom carpets need replacing and yes we do keep them clean rug doctor every year. My washing machine broke last week and they are in no rush to fix it so.we are currently at the launderette. Last year my front door broke, they left me with a door that didn't lock for over a month. The gardens are swamp like because they are built on sites of old Mills and have super saturated the ground. Honestly we have been looking for over a year to move before we are priced out of the house with the rent increases. Don't bother with simple life, they are slum lords with a big company behind them. Honest review x
CHRIS · 16 November 2024
Agent replied · 24 December 2024
Hi Chris, Thank you for sharing your concerns with us. We’re sorry to see that there has been a delay in the repair times for your washing machine. We can see that a new appliance has been ordered and since leaving your review we’re pleased to see that a member of the team has called to confirm this with you. This item was designated a 28 day repair time but should have been allocated a 14 day repair date. Although this doesn’t change the experience you have had, your feedback has identified where our processes have fallen down and therefore, further steps have been put in place to prevent these sorts of delays where replacement appliances are needed, in future. The laminate flooring has a lifespan of around 10 years and the carpet has a lifespan of around 7 years, so providing they have been kept clean and cared for, we wouldn’t ordinarily expect to replace these at this stage.
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